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Progressive Customer Service Jobs in Kentucky (NOW HIRING)

Gates

Customer Service/Shipping Specialist

Elizabethtown, KY · On-site

$15.50 - $20.75/hr

Assisting with daily Customer Experience operations as needed Requirements and Preferred Skills * 3-5 of years of progressive customer service experience * Bachelor's Degree preferred and/or 5 years ...

ZEISS

Customer Service Representative

Hebron, KY · On-site

$15.50 - $21/hr

Customer Service Representative, entry level, handles a very high volume of calls daily, taking orders, as well as, providing information to our customers on how their orders are progressing ...

ZEISS

Customer Service Representative

Hebron, KY · On-site

$15.50 - $21/hr

Customer Service Representative, entry level, handles a very high volume of calls daily, taking orders, as well as, providing information to our customers on how their orders are progressing ...

ADP

Customer Service Representative

Louisville, KY

$14.75 - $20/hr

... prompt customer service. Proactively communicates regularly with client to evaluate and ensure ... feeds, progressing technically, escalates issues appropriately, sends issues to resolution ...

ADP

Customer Service Representative

Louisville, KY · On-site

$14.75 - $20/hr

... prompt customer service. Proactively communicates regularly with client to evaluate and ensure ... feeds, progressing technically, escalates issues appropriately, sends issues to resolution ...

ADP

Customer Service Representative

Louisville, KY · On-site

$14.75 - $20/hr

... prompt customer service. Proactively communicates regularly with client to evaluate and ensure ... feeds, progressing technically, escalates issues appropriately, sends issues to resolution ...

ADP

Customer Service Representative III

Louisville, KY · On-site

$14.75 - $20/hr

... customer service. * Proactively communicates regularly with client to evaluate and ensure delivery ... Understands work flow, above average call handling, payroll feeds along with progressing ...

ADP

Customer Service Representative III

Louisville, KY · On-site

$14.75 - $20/hr

... customer service. * Proactively communicates regularly with client to evaluate and ensure delivery ... Understands work flow, above average call handling, payroll feeds along with progressing ...

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Progressive Customer Service information

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How much do progressive customer service jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for progressive customer service in Kentucky is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $18.17 per hour, depending on experience, location, and employer.

What are typical challenges faced in a Progressive Customer Service role and how are they handled?

Progressive Customer Service representatives often encounter challenging situations such as managing high call volumes, addressing dissatisfied customers, and troubleshooting complex service issues. To handle these challenges, team members receive comprehensive training, have access to helpful knowledge bases, and work in collaboration with experienced supervisors and peers. The work environment generally emphasizes teamwork and support, enabling representatives to learn from each other and grow in their roles. By effectively navigating these challenges, employees develop resilience, deepen their problem-solving skills, and often find pathways to advancement within customer service or related fields.

How much does Progressive pay their agents?

Progressive customer service agents typically earn an average salary ranging from $35,000 to $50,000 per year, depending on experience and location. Compensation may include benefits such as health insurance and paid time off, and agents often receive training on customer service skills and insurance products.

What is a Progressive Customer Service job?

A Progressive Customer Service job involves assisting customers with inquiries, policy details, claims, and troubleshooting issues related to Progressive Insurance products. Representatives provide support through phone, chat, or email while ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of insurance policies. Employees may also help customers with billing, policy changes, and technical support.

How much does a call center representative make at Progressive?

A call center representative at Progressive typically earns around $15 to $20 per hour, depending on experience and location. The role often involves customer service skills and familiarity with insurance products, with some positions offering additional benefits and training opportunities.

What are the key skills and qualifications needed to thrive in the Progressive Customer Service position, and why are they important?

To thrive as a Progressive Customer Service representative, you need strong communication skills, active listening abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online support platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to resolve conflicts effectively help set top performers apart in this role. These competencies are essential for delivering positive customer experiences, maintaining satisfaction, and supporting business growth in dynamic service environments.

How hard is it to get hired at Progressive?

Getting hired for a Progressive Customer Service role typically involves completing an online application, passing a skills assessment, and participating in interviews. Candidates with strong communication skills, customer service experience, and familiarity with insurance products tend to have better chances of being hired. The hiring process can take several weeks depending on the volume of applicants and the position's requirements.

Does Progressive have work from home jobs?

Progressive offers remote customer service positions, including roles for those in the Progressive Customer Service job category. These jobs typically require strong communication skills, computer proficiency, and the ability to work independently from home. Availability of remote positions can vary based on company needs and role requirements.
What are popular job titles related to Progressive Customer Service jobs in Kentucky? For Progressive Customer Service jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Progressive Customer Service jobs in Kentucky look for? The top searched job categories for Progressive Customer Service jobs in Kentucky are:
What cities in Kentucky are hiring for Progressive Customer Service jobs? Cities in Kentucky with the most Progressive Customer Service job openings:
Progressive Customer Service jobs near you
Infographic showing various Progressive Customer Service job openings in Kentucky as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,957 per year, or $16.3 per hour.

Customer Service/Shipping Specialist

Gates

Elizabethtown, KY • On-site

$15.50 - $20.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Gates Corporation rating

6.8

Company rating: 6.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

365th of 487 rated machine equipment manufacturers

Job description

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.
Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations.
Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?
What To Expect
As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team. Located in our Elizabethtown, KY facility, you will be a Customer Service / Shipping & Inventory Specialist.In this role, you will be directing and scheduling the operations department based on customer demand, material availability, labor availability and other customer orders. You will communicate concerns and issues with the customer as needed. These actions would be in line with a supervisor while not over people, but over a department. Based on the demand from the customer as well as productivity levels, this role would have significant impact on inventory control, and this person would be responsible for handling inventory and shipping to customers. This role is responsible to deliver the best service experience possible to Distributors and/or Original Equipment Manufacturers in North America. Key customer interactions include answering incoming calls and emails, processing orders, prioritizing workload, and coordinating with other functions as required. The CSR acts as primary point of contact regarding pricing, scheduling, and shipping with key assigned customers on a daily basis.
Essential Duties and Responsibilities
  • Independently managing key customer accounts, utilizing customer portals to download/upload order information, analyzing data, and utilizing open order reports to meet customer delivery requirements.
  • Independently handles and manages incoming customer calls and emails regarding pricing and availability, Emergency Order entry, backorder Status, Tracking/Shipping information, freight forwarders, and Returns to achieve first call resolution goals
  • Acting as first point of escalation to resolve complex customer issues including; provides guidance cross-functionally to investigate backordered items and shipping / carrier issues.
  • Initiating and expediting production for Gates products based on customer requirements.
  • Providing Gates product information, competitive product interchange, and product substitutions to customers
  • Indirect supervision of UPS-SCS employees for shipping and inventory control of OEM products
  • Processing shipments to OEM customers through WMS, including export product, and of LTFG product through WMS
  • Processing cycle counts of finished goods inventory
  • Management of new product setup and sample requests
  • Assisting with daily Customer Experience operations as needed

Requirements and Preferred Skills
  • 3-5 of years of progressive customer service experience
  • Bachelor's Degree preferred and/or 5 years of customer-centric experience, HS degree or equivalent required
  • Focused and team-oriented individual with the ability to work with limited supervision
  • Ability to understand complex and unique Industrial/Automotive customer requirements
  • Must be responsive to unscheduled requests, to shift tasks and maintain priorities
  • Requires decisiveness and willingness to take action based on individual customer issues
  • Proficiency with Microsoft Word, Excel, and ERP systems (Oracle ERP experience preferred)
  • Very strong written and verbal communications skills
  • Disciplined and supportive of guidelines and polices as established by the Customer Service Team
  • Must be legally authorized to work in the United States without company sponsorship.

Pay & Benefits
  • Full-Time
  • Relocation is not provided
  • Medical, Dental, Vision insurance and other voluntary benefit options: benefits begin on the first day of the month immediately following your date of hire
  • Eligible for 3 weeks of paid vacation + 11 holidays (9 scheduled & 2 floating) + 8 sick days. All vacation days are accrued
  • 401(k): 3% company contribution and additional 3% company match
  • Tuition Reimbursement

Why Gates?
Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.
Work Environment
Gates is an Equal Opportunity and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.
While performing the duties of this job, the employee is frequently required to sit; use hands and fingers to work with objects, tools, or controls; and use office equipment including computers, telephones, and/or copiers/scanners. The employee must frequently lift and/or move up to 10 pounds.
For individuals assigned and/or hired to work in Colorado, Gates is required by law to include a reasonable estimate of the compensation for this role. This compensation range is specific to the State of Colorado and takes into account various factors that are considered in making compensation decisions, including but not limited to the candidate's relevant experience, qualifications, skills, competencies, and proficiency for the role.

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