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Progressive Customer Service Jobs in Kentucky (NOW HIRING)

Auto‑Chlor System

$60 - $65/hr

Career progression into a Service & Sales Representative position with typical first-year earnings of $70,000-$75,000 You Could Be a Great Fit If You * Enjoy building relationships with customers

Caterpillar Brazil

$89 - $134/hr

We don't just talk about progress and innovation here - we make it happen, with our customers ... This Lead Customer Service Specialist - Condition Monitoring Advisor role supports the Remote ...

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All JobsProgressive Customer Service JobsProgressive Customer Service Jobs in Kentucky

Progressive Customer Service information

See Kentucky salary details

$8

$16

$23

How much do progressive customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for progressive customer service in Kentucky is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $18.17 per hour, depending on experience, location, and employer.

What is a Progressive Customer Service?

A Progressive Customer Service job involves assisting customers with inquiries, policy details, claims, and troubleshooting issues related to Progressive Insurance products. Representatives provide support through phone, chat, or email while ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of insurance policies. Employees may also help customers with billing, policy changes, and technical support.

What skills and qualifications are needed for a Progressive Customer Service role?

To thrive as a Progressive Customer Service representative, you need strong communication skills, active listening abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online support platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to resolve conflicts effectively help set top performers apart in this role. These competencies are essential for delivering positive customer experiences, maintaining satisfaction, and supporting business growth in dynamic service environments.

What challenges are faced in a Progressive Customer Service role and how are they handled?

Progressive Customer Service representatives often encounter challenging situations such as managing high call volumes, addressing dissatisfied customers, and troubleshooting complex service issues. To handle these challenges, team members receive comprehensive training, have access to helpful knowledge bases, and work in collaboration with experienced supervisors and peers. The work environment generally emphasizes teamwork and support, enabling representatives to learn from each other and grow in their roles. By effectively navigating these challenges, employees develop resilience, deepen their problem-solving skills, and often find pathways to advancement within customer service or related fields.

Does Progressive offer remote customer service jobs?

Progressive offers remote customer service positions that typically require strong communication skills and familiarity with customer management tools. These roles often involve working from home with flexible schedules and may require specific training or certifications. Availability of remote jobs can vary based on company needs and location requirements.

Is Progressive customer service a good job?

Progressive customer service roles involve assisting customers with insurance policies and claims, often requiring strong communication and problem-solving skills. The job typically offers a standard work schedule, training programs, and opportunities for advancement, making it a stable option for those interested in the insurance industry.

What are popular job titles related to Progressive Customer Service jobs in Kentucky?

For Progressive Customer Service jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Progressive Customer Service jobs in Kentucky look for?

The top searched job categories for Progressive Customer Service jobs in Kentucky are:

What cities in Kentucky are hiring for Progressive Customer Service jobs?

Cities in Kentucky with the most Progressive Customer Service job openings:

Progressive Customer Service jobs near you
Infographic showing various Progressive Customer Service job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 7% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,957 per year, or $16.3 per hour.

Service Customer Specialist

Tim Short Chevrolet of Hazard

Hazard, KY • On-site

$17.75 - $23.50/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 19 days ago

Job description

Service Advisor
At Tim Short Auto Group, we pride ourselves on delivering exceptional customer service and quality automotive solutions. We are looking for a motivated Service Customer Specialist to join our team and help provide our customers with a seamless service experience.
Key Responsibilities:
  • Greet customers promptly and professionally and take photos of their vehicle in the service drive.
  • Listen to customer vehicle concerns and accurately document service requests.
  • Advise customers on recommended services and repairs.
  • Coordinate with Parts Department to keep track of Vehicles waiting on parts
  • Coordinate with technicians to ensure timely service completion.
  • Follow up with customers regarding service updates and recommendations.
  • Maintain a clean and organized work environment.
  • Use dealership management software to take photos of customers vehicles and update customers regularly on their vehicles progress.
Qualifications:
  • High school diploma or equivalent; automotive training or certification is a plus.
  • Previous experience as a Service Advisor or in customer service in an automotive environment preferred.
  • Strong communication and interpersonal skills.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Basic knowledge of vehicle maintenance and repairs.
  • Comfortable working with dealership service software and hand tools.
  • Willingness to learn and grow within the automotive service industry.
What We Offer:
Health Plan Package (portion paid by employer)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Free $25,000 life insurance policy for the employee
  • Option to purchase additional life insurance and supplemental benefits

Paid Time Off (PTO)
  • 2 PTO days after your 60-day probation period
  • 1-week PTO after 1 year of employment
  • 2-week PTO after 2 years of employment (max of 12 PTO days)
  • 3 bereavement days for the loss of a close family member

Why Work With Us:
At Tim Short Auto Group, we treat our team like family. We believe in promoting from within, recognizing great performance, and building long-term careers. Join a company where your skills are valued, and your potential is supported.
Tim Short Auto Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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