Bart Customer Service Jobs (NOW HIRING)

Attendant

District Works | BART Program

Employer: District Works

Reports To: Program Director / Program Coordinator

Location: San Francisco Bay Area (varies based on company needs)

Pay Rate: $24.50 per hour

Type: Part-Time to Full-Time

Role Overview

A District Works Attendant serves as a welcoming, hospitality-centric face for BART riders. Operating at the intersection of community care and information messaging, Attendants provide a consistent, friendly presence at BART station Restrooms and Elevators.

The primary function of this role is to facilitate connections: providing professional salutations to the community and acting as a dedicated messenger by directing all inquiries and observational reports to the appropriate BART Station Agents from dedicated Restroom and Elevator posts. This role is strictly observational and communicative, ensuring that the "guest experience" is elevated while respecting all jurisdictional and union labor boundaries.

What We Do

• Hospitality Salutations: Greet community members and BART patrons with "Radical Hospitality," fostering a welcoming, dignified atmosphere throughout the station and district.
• Directing Community Inquiries: Act as a specialized directional messenger. For all transit-related questions, wayfinding, or station information, Attendants direct community members to the BART Station Agent or authorized transit personnel.
• Messenger Reporting: Act as a link between the station environment and BART staff. Attendants observe the restroom/elevator and relay all findings, feedback, and facility observations directly to the Station Agent for action.
• Professional Presence: Maintain a calm, helpful, and hospitality-focused demeanor, serving as a non-intervening ambassador for BART and their riders.

What We Don’t DO

To keep our team focused on hospitality and to respect the specialized roles of our union partners, our Attendants do not engage in the following:

• No Manual Labor: We don't do the heavy lifting, cleaning, sweeping, or maintenance.
• No Information Desk Duties: We don't give transit advice or directions. We are the "concierge" who introduces the guest to the Station Agent for all technical needs.
• No Enforcement: We aren't security. We don't enforce rules or intervene; we simply observe and report to the proper authorities.

Minimum Qualifications

• Demonstrated reliability and accountability in prior roles.
• Strong people skills, impeccable communication, and customer service are required.
• Comfort using digital devices (tablets/phones) and accountability for company-issued equipment.

Physically able to:

• Stand for long periods of time (2 hours). Reasonable accommodations will be provided in accordance with applicable law.
• Ability to adhere to strict time management and expectations.
• A history of outstanding attendance, punctuality, and reliable employment records.
• Able to wear a uniform professionally to represent our company in the communities we serve. Must maintain professional appearance consistent with company uniform standards, with reasonable accommodation provided as required by law.

Safety & Compliance

• Wears uniform daily to the highest standard of presentation.
• Reports hazards, incidents, or unsafe conditions immediately.
• Device-free while on duty (no personal phone/media use). Personal device use is prohibited during working time, except for emergencies.

Cultural Fit & Values Alignment

• Committed to Radical Hospitality: respectful, patient, and kind with all community members.
• Dedicated to community service and public space care.
• Compassionate and patient with individuals facing mental health or housing challenges.
• Emotionally steady, open to coaching, and accountable for performance.

Preferred Qualifications

• Multilingual skills: Must be able to speak English (Spanish and Cantonese are a benefit, not required).
• Experience in Customer service, hospitality, ambassador roles, or transit/public infrastructure environments.
• Available to work mornings, afternoons, or evenings, including weekends and all holidays.

Benefits & Compensation

• $24.50/hour - part and full-time shifts available.
• Merit and Awards Program (MAPS) bonus eligibility
• Health, dental, vision, and mental wellness for full-time (30+ hours/week) employees and their dependents
• 401(k) plan with employer match
• Paid vacation and sick time accrual

How to Apply

Applications are accepted only online through our website: https://districtworks.city/careers. To be considered, you must submit:

• A professional resume in PDF format.
• A cover letter that connects your experience with our employment opportunity and explains why you would want to work for District Works.
• Complete the online application completely, including employer names, dates of employment, and contact information.
• All application materials must be written in English with proper grammar, spelling, and formatting.
• To ensure a fair and streamlined hiring process, all applications must be submitted online.

District Works is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. District Works provides reasonable accommodations consistent with federal and California law.