Bart Customer Service Jobs (NOW HIRING)

Marketing Statement Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Job Summary Pay Rate Non-Represented Salary Grade 036 Step 1: $40.16/hour (Minimum) - Step 6: $47.52/hour (Maximum) Note: The starting negotiable rate of pay will be commensurate with education and experience. Reports To Workforce Development Supervisor Days Off Saturday/Sunday Who May Apply All current BART employees and Future BART employees Current Assignment BART is seeking a collaborative, innovative, and customer-focused Human Resources Specialist to join the Workforce Development team. The Human Resources Specialist will lead and coordinate workforce development programs, including internship, apprenticeship, and early career initiatives that create pathways into public service careers

This position collaborates with hiring managers, mentors, educational institutions, community organizations, and internal stakeholders to design, implement, and continuously improve programs that enhance the candidate and employee experience. The most qualified candidates for this position will have highly developed competencies in the following areas, which will be reinforced with related work experience and will be clearly articulated during the selection process: Customer Service & Relationship Building: Ability to provide responsive, professional service while establishing positive working relationships with employees, candidates, hiring managers, educational partners, and members of the public. Organization & Attention to Detail: Strong organizational skills with the ability to manage multiple assignments, maintain accurate records, prioritize competing deadlines, and follow established processes.

Communication Skills: Excellent written and verbal communication skills, including the ability to communicate clearly, prepare professional correspondence, deliver presentations, and interact effectively with individuals from diverse backgrounds. Problem Solving & Adaptability: Ability to identify issues, exercise sound judgment, adapt to changing priorities, and contribute to solutions in a collaborative, fast-paced work environment. Planning & Project Coordination: Ability to effectively organize and prioritize multiple projects, coordinate competing deadlines, and produce high-quality work in a fast-paced environment.

Application & Selection Process All applicants must apply online at www.bart.gov/jobs. Applications must be completed in full and include all requested information, including dates of employment, positions held, hours worked, and a detailed description of duties performed. Applicants may attach a resume to provide supplemental information; however, the resume does not substitute for completing the application form in its entirety

Only information included in the application at the time of submission will be used to determine whether applicants meet the minimum qualifications for the position. All application materials must be submitted by the closing date and time listed on the job announcement. Applications received after the closing deadline will not be considered.

Applicants who require assistance with the online application process may contact the Talent Acquisition Division at (510) 464-6112 or employment@bart.gov. The selection process for this position may include one or more of the following: a skills or performance demonstration, written examination, and/or panel or individual interview. All applications will be reviewed by the Talent Acquisition Division to determine whether applicants meet the established Minimum Qualifications (MQs)

Applicants who meet the MQs may be referred to the hiring department for further evaluation as part of the selection process. The selected candidate must demonstrate a work history reflecting reliability and dependability and may be required to provide copies of certificates, diplomas, or other documentation required by law, including proof of authorization to work in the United States. Pre-employment processing will include a background check.

This requirement does not apply to current full-time District employees unless the position requires additional evaluations or clearances. Examples of Duties Provides administrative support and completes technical tasks for a division within the Human Resources Department. Maintains position data, including processing department, location, and reporting changes; creates and abolishes positions; processes position reclassifications.

Processes hew hires, transfers, promotions, leaves of absence, returns to work, terminations, and retirements within the HR system. Assists recruiters within BART's recruitment and selection process, which includes job posting, oral interview, and written examination proctoring. Coordinates pre-employment screening and on-boarding process, including scheduling screening appointments, background checks and arranging new hire orientation.

Performs administrative and/or technical functions related to benefits-related information for new hires, terminations, transfers, part-time to full-time and retirees, and administers the COBRA process and the District's retirement benefit program. Prepares new hire benefit packages, conducts new hire orientation and intake of on-boarding documents; processes appropriate paperwork/forms related to services. Coordinates and facilitates educational classes, workshops, and development activities; prepares handouts and materials for attendees; sets up the training rooms for PowerPoint presentations; creates and maintains classes in Pathlore system; enrolls participants and sends class updates to our presenters.

Advertises quarterly and monthly flyers for all District-Wide classes, including sending out mailers to all BART employees. Receives, logs and processes all leave requests including Workers Compensation, Family Medical Leave, Short/Long-Term disability, and other disability related claims and requests; follows up on missing or incomplete documentation; and sends correspondence related to requests and approval determinations to employees. Reviews and modifies timesheets for employees who are on disability related leaves and coordinates changes with the Time Accounting and Administration Department (TAAD) and Payroll Department as needed.

Assists staff in a variety of paraprofessional and administrative duties. Serves as frontline contact for assigned functional area. Confers with user departments for request or provision of services.

Processes appropriate paperwork/forms related to services. Organizes and maintains various files, types correspondence, reports and forms from drafts, notes or briefs. Proofreads and checks typed and other materials for accuracy, completeness and compliance with departmental policies and regulations.

Inputs information into an on-line computer system; operates standard office equipment. Minimum Qualifications Education: Possession of a high school diploma, GED or recognized equivalent. Experience: The equivalent of two (2) years of (full-time) verifiable clerical experience in human resources support functions, such as recruitment, employee benefits, HR information systems, workforce development, leave administration, or other related HR tasks.

Knowledge and Skills Knowledge of: Policies, procedures, and practices of public sector human resources programs District's current Oracle PeopleSoft HRIS system Union contracts and labor practices in a unionized environment Laws and regulations regarding new hire documents and processes Principles and practices of customer service Principles and practices of administrative/clerical support for the day-to-day operations of a function or department Office management practices and procedures including the operation of standard office equipment Correct English usage, including spelling, grammar, and punctuation Basic business data processing principles and the use of on-line computer programs Skill/ Ability in: Preparing clear and concise written reports and correspondence. Researching and summarizing various materials Entering and maintaining accurate data Maintaining attention to detail and adherence to technical requirements Reading and interpreting rules, policies, and procedures Composing routine correspondence from brief instructions Using initiative and sound independent judgment within established guidelines Establishing and maintaining effective working relationships with those contacted in the course of the work Operating standard office equipment including a word processor and an on-line computer system Making accurate mathematical calculations Organizing and communicating Maintaining accurate records and files Maintaining confidentiality and managing confidential information Solving problems and making decisions Processing requests Running Queries for reports Setting up audio visual equipment Equal Employment OpportunityGroupBox1 The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov. Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan

1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.