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Customer Return Associate Jobs (NOW HIRING)

Tjx

Front End Return Associate

Pompano Beach, FL · On-site

$14 - $14.50/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJX Companies

Front End Return Associate

Margate, FL

$14 - $14.50/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJX Companies

Front End Return Associate

Margate, FL · On-site

$14 - $14.50/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

2nd Swing Golf

Returns Associate

Eden Prairie, MN · On-site

$16 - $18/hr

Come work with us, not for us! 2nd Swing is a one of a kind, forward thinking, customer-centric ... As a Returns Associate you will be primarily responsible for expeditiously processing customer ...

2nd Swing Golf

Returns Associate

Eden Prairie, MN · On-site

$16 - $18/hr

Come work with us, not for us! 2nd Swing is a one of a kind, forward thinking, customer-centric ... As a Returns Associate you will be primarily responsible for expeditiously processing customer ...

bav

Returns Support Associate 3

Manhattan, NY

$18.75 - $24.25/hr

Job Overview: The Returns associate will assist the Logistics team with all Reverse Logistics ... return. These areas will include, but are not limited to, advanced exchanges, fraud, customer ...

Antonline

Returns Associate

Acworth, GA · On-site

$15 - $20/hr

Our Returns Associates quickly and accurately evaluate and document the condition of returned ... JOB DUTIES AND RESPONSIBILITIES: · Process and perform basic evaluations of Customer returned ...

Saks

Returns Desk Associate

San Francisco, CA · On-site

$17.05 - $21.32/hr

Its unique approach combines an emphasis on the digital customer experience with a strong ... Under the leadership of the Director of Operations, the Return Associate is responsible for ...

Saks

Returns Desk Associate

Boca Raton, FL · On-site

$17.05 - $21.32/hr

Its unique approach combines an emphasis on the digital customer experience with a strong ... Under the leadership of the Director of Operations, the Return Associate is responsible for ...

Orbus

RETURNS CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$17.25 - $23.75/hr

... Associate, you are an ambassador of the company. This is not just a data-entry job- it is a dynamic ... Manage customer return cases from initial contact to final resolution, turning everyday issues into ...

Orbus

RETURNS CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$17.25 - $23.75/hr

... Associate, you are an ambassador of the company. This is not just a data-entry job- it is a dynamic ... Manage customer return cases from initial contact to final resolution, turning everyday issues into ...

Orbus Inc

RETURNS CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$18 - $22/hr

... Associate, you are an ambassador of the company. This is not just a data-entry job- it is a dynamic ... Manage customer return cases from initial contact to final resolution, turning everyday issues into ...

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All JobsCustomer Return Associate Jobs

Customer Return Associate information

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$8

$17

$27

How much do customer return associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer return associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

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What cities are hiring for Customer Return Associate jobs?

Cities with the most Customer Return Associate job openings:

What states have the most Customer Return Associate jobs?

States with the most job openings for Customer Return Associate jobs include:

What are popular job titles related to Customer Return Associate jobs?

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Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Customer Returns Associate

Petersburg, VA

Qualified Staffing
Recruiting and Staffing Services • 10K+ employees
Learn more about Qualified Staffingexternal

$18/hr

Full-time

Medical, Retirement, PTO

Posted 10 days ago

Job description

Customer Returns Associate– Automotive Parts
 
Location: Petersburg, VA
Pay: $18/hour
Schedule: Full-Time: 8:00 AM – 4:30 PM 
Employment Type: Temp-to-Perm
 
Now Hiring Customer Returns Associates!
Qualified Staffing is hiring a Customer Returns Associate for an automotive parts and accessories warehouse in Petersburg, VA. This position works within the Quality Assurance department and is responsible for inspecting returned merchandise, documenting product condition, processing returns, and determining the appropriate next step for returned items. This is a great opportunity for someone with previous warehouse, inventory, quality assurance, or returns experience who has strong attention to detail and good decision-making skills. 
What You’ll Do
  • Inspect returned automotive parts and merchandise for damage, signs of use, or missing components 
  • Review customer return documentation and product information for accuracy 
  • Create and complete internal return documentation 
  • Document shipping damage and photograph damaged merchandise when required 
  • Determine the appropriate disposition of returned products, including returning items to stock, returning them to the vendor, or identifying items for scrap 
  • Identify the correct warehouse location for returned merchandise 
  • Record customer-reported concerns and any additional issues found during inspection 
  • Repackage approved merchandise and prepare it for warehouse put-away 
  • Assist the Customer Service team with questions or clarification regarding returned products 
  • Help maintain an accurate, organized, and efficient returns process 
  • Perform other warehouse and Quality Assurance duties as assigned 
What We’re Looking For
  • Previous warehouse, inventory, quality assurance, or returns processing experience required 
  • Strong attention to detail and organizational skills 
  • Good verbal and written communication skills 
  • Ability to make sound decisions based on established policies and procedures 
  • Ability to work independently and as part of a team 
  • Strong interpersonal and problem-solving skills 
  • Basic math skills 
  • High school diploma or GED required 
Physical Requirements
  • Ability to stand, walk, and sit for extended periods 
  • Ability to bend, stoop, kneel, reach, push, pull, grasp, and perform repetitive motions 
  • Ability to climb ladders of varying heights 
  • Ability to lift objects weighing up to 50 lbs. to approximately four feet 
  • Good vision, hearing, and manual dexterity for inspecting and handling merchandise 
Why Work With Qualified Staffing?
  • Competitive benefits including healthcare, vacation/holiday pay, and 401(k) 
  • One application gives you access to multiple job opportunities nationwide 
  • Fast, friendly responses—typically within 24–48 hours 
About Qualified Staffing
Qualified Staffing partners with leading companies to provide temp, temp-to-hire, and direct hire opportunities in light industrial, administrative, skilled trades, and manufacturing environments. Our team is committed to helping you find the right opportunity and grow your career.
 
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About Qualified Staffing

Sourced by ZipRecruiter

Welcome to Qualified Staffing - Your Staffing Solution at Work. Since 1988, we have proudly served businesses and job seekers with honesty, integrity and passion. Staffing solutions provided for manufacturing, warehouse, clerical, professional, technical and call center needs. We are ready to go to work for you!

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Flint, MI, US

Year founded

1988

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