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Customer Return Associate Jobs in Raleigh, NC (NOW HIRING)

Dal-Tile

CSR Warehouse Associate II (FT)

Morrisville, NC · On-site

$13.50 - $18.75/hr

As the Customer Service/Warehouse Associate II will need someone responsible for providing a ... Addresses and resolves customer complaints (returns and order errors). * Performs various office ...

Factory Motor Parts

Warehouse Associate

Raleigh, NC · On-site

$15.50 - $18.50/hr

Warehouse Associate We are looking for an energetic and highly-motivated Warehouse Associate who is ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts

Warehouse Associate

Raleigh, NC

$15.50 - $18.50/hr

We are looking for an energetic and highly-motivated Warehouse Associate who is interested in ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts

Warehouse Associate

Raleigh, NC · On-site

$15.50 - $18.50/hr

We are looking for an energetic and highly-motivated Warehouse Associate who is interested in ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Mohawk Industries

CSR WAREHOUSE II - SSC

Morrisville, NC · On-site

$15 - $20.25/hr

As the Customer Service/Warehouse Associate II will need someone responsible for providing a ... Addresses and resolves customer complaints (returns and order errors). * Performs various office ...

Ahold Delhaize

PT Customer Service Leader (532268)

Apex, NC · On-site

$11 - $15.25/hr

Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are ...

Ahold Delhaize

PT Customer Service Leader (541462)

Cary, NC · On-site

$13.50 - $18.50/hr

Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are ...

Walgreens

Customer Service Associate

Chapel Hill, NC

$12 - $16.50/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Raleigh, NC

$12.50 - $17.25/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Durham, NC · On-site

$13.75 - $19/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Wake Forest, NC · On-site

$12.50 - $17.25/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Clayton, NC · On-site

$12.25 - $17/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Raleigh, NC · On-site

$14 - $19.50/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Raleigh, NC · On-site

$12.50 - $17.25/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Fuquay Varina, NC · On-site

$12 - $16.50/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Creedmoor, NC · On-site

$10.50 - $14.25/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

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All JobsCustomer Return Associate JobsCustomer Return Associate Jobs in Raleigh, NC

Customer Return Associate information

See Raleigh, NC salary details

$8

$16

$26

How much do customer return associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer return associate in Raleigh, NC is $16.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $18.70 per hour, depending on experience, location, and employer.

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What are popular job titles related to Customer Return Associate jobs in Raleigh, NC?

For Customer Return Associate jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Return Associate jobs in Raleigh, NC look for?

The top searched job categories for Customer Return Associate jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Return Associate jobs?

Cities near Raleigh, NC with the most Customer Return Associate job openings:

Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in Raleigh, NC as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% In-person job distribution, with an average salary of $34,652 per year, or $16.7 per hour.

Customer Service/Warehouse Associate II

Dal-Tile

Morrisville, NC • On-site

$13.50 - $18.75/hr

Full-time

Re-posted 18 days ago

Daltile rating

7.7

Company rating: 7.7 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

191st of 545 rated manufacturers

Job description

Dal-Tile is currently seeking an exceptional Customer Service/Warehouse Associate II to join our TEAM! As the Customer Service/Warehouse Associate II will need someone responsible for providing a variety of support, such as servicing walk-in customers, completing sales transactions in conjunction with material handling duties, such as receiving, loading/unloading material, pulling/assembling customers' orders, and conducting inventory checks. This position may involve daily use of forklift equipment.

Primary Objective
Performs a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center.

Primary Function and Scope:
  • Performs various customer service duties suchas: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
  • Addresses and resolves customer complaints (returns and order errors).
  • Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file, and creates vendor orders.
  • Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
  • Wait on customers and prepare sales slips.
  • Produces daily sales reports.
  • Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts.
  • Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
  • Operates forklift equipment.
  • Maintains a clean and organized facility by sweeping, removing trash, cleaning, and performing general office maintenance, etc.
  • Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.
  • Performs other related duties as required.

Experience and Knowledge Required:
  • HS diploma or equivalent experience.
  • 3+ years of customer service experience and warehouse experience.

Competencies:
  • Organization.
  • Math.
  • Time management.
  • Computer skills.
  • Detail-oriented.
  • Customer service.
  • Safety-conscious.

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