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Customer Return Associate Jobs in Durham, NC (NOW HIRING)

Stitch Golf Holdings Inc

Returns Associate

Apex, NC · On-site

$15.50 - $18.25/hr

Description Position Summary The Warehouse Returns Specialist is responsible for processing customer returns and RMAs in accordance with Stitch policies and procedures. This role reviews returned ...

Dal-Tile

CSR Warehouse Associate II (FT)

Morrisville, NC · On-site

$13.50 - $18.75/hr

As the Customer Service/Warehouse Associate II will need someone responsible for providing a ... Addresses and resolves customer complaints (returns and order errors). * Performs various office ...

Dal-Tile

CSR Warehouse Associate II - (FT)

Morrisville, NC · On-site

$13.50 - $18.75/hr

As the Customer Service/Warehouse Associate II will need someone responsible for providing a ... Addresses and resolves customer complaints (returns and order errors). * Performs various office ...

Cabela's

Customer Relation Associate

Cary, NC · On-site

$14.75 - $20.50/hr

Customer Relations Associate The Customer Relations Associate performs various Customer Service ... Sorts returns by category and return to proper area. * Sells appropriate Hunting and Fishing ...

Bass Pro Shops

Customer Relation Associate

Cary, NC · On-site

$14.75 - $20.50/hr

Customer Relations Associate The Customer Relations Associate performs various Customer Service ... Sorts returns by category and return to proper area. * Sells appropriate Hunting and Fishing ...

Bass Pro Shops

Customer Relation Associate

Cary, NC · On-site

$13.50 - $18.50/hr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Sorts returns by category and return to proper area. * Sells appropriate Hunting and Fishing ...

Factory Motor Parts

Warehouse Associate

Raleigh, NC · On-site

$15.50 - $18.50/hr

Warehouse Associate We are looking for an energetic and highly-motivated Warehouse Associate who is ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Posted today

Factory Motor Parts

Warehouse Associate

Raleigh, NC · On-site

$15.50 - $18.50/hr

We are looking for an energetic and highly-motivated Warehouse Associate who is interested in ... Ability to write customer returns accurately * Must be able to handle hazardous materials

New

Hertz

Customer Service Associate

Raleigh, NC · On-site

$18/hr

The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...

Johnstone Supply

Warehouse Associate

Raleigh, NC · On-site

$15.50 - $18.50/hr

Warehouse Associate 3650 Junction Blvd, Raleigh, NC 27603, USA Hourly, Full Time ESOP, 401K Program ... Processes customer returns. Ensures returns are in sellable condition per company policy.

Factory Motor Parts

Warehouse Associate

Raleigh, NC · On-site

$15.50 - $18.50/hr

We are looking for an energetic and highly-motivated Warehouse Associate who is interested in ... Ability to write customer returns accurately * Must be able to handle hazardous materials

New

Mohawk Industries Inc

CSR WAREHOUSE II - SSC

Morrisville, NC · On-site

$15 - $20.25/hr

As the Customer Service/Warehouse Associate II will need someone responsible for providing a ... Addresses and resolves customer complaints (returns and order errors). * Performs various office ...

Dal-Tile

CSR WAREHOUSE II - SSC

Morrisville, NC · On-site

$15 - $20.25/hr

As the Customer Service/Warehouse Associate II will need someone responsible for providing a ... Addresses and resolves customer complaints (returns and order errors). * Performs various office ...

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All JobsCustomer Return Associate JobsCustomer Return Associate Jobs in Durham, NC

Customer Return Associate information

See Durham, NC salary details

$8

$16

$26

How much do customer return associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer return associate in Durham, NC is $16.56, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $18.61 per hour, depending on experience, location, and employer.

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.
What are popular job titles related to Customer Return Associate jobs in Durham, NC? For Customer Return Associate jobs in Durham, NC, the most frequently searched job titles are:
What job categories do people searching Customer Return Associate jobs in Durham, NC look for? The top searched job categories for Customer Return Associate jobs in Durham, NC are:
What cities near Durham, NC are hiring for Customer Return Associate jobs? Cities near Durham, NC with the most Customer Return Associate job openings:
Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in Durham, NC as of August 2026, with employment types broken down into 62% Full Time, 22% Part Time, and 16% Temporary. Highlights an 84% In-person, and 16% Hybrid job distribution, with an average salary of $34,446 per year, or $16.6 per hour.

Returns Associate

Stitch Golf Holdings Inc

Apex, NC • On-site

$15.50 - $18.25/hr

Full-time

Retirement

Posted 29 days ago

Job description

Description

Position Summary 

The Warehouse Returns Specialist is responsible for processing customer returns and RMAs in accordance with Stitch policies and procedures. This role reviews returned products for condition and resale viability, ensures returned inventory is accurately tracked, and supports the proper restocking or disposition of returned items. 


Position Responsibilities 

  • Process returns and RMAs in accordance with Stitch policies and procedures. 
  • Receive, review, and inspect returned products for accuracy, condition, and resale viability. 
  • Determine appropriate disposition of returned items, including restock, repair/cleaning, damage, quarantine, or non-resale status. 
  • Ensure returned items approved for resale 
  • Maintain accurate records related to returned items, inventory adjustments, and refund processing. 
  • Communicate return discrepancies, damaged goods, missing items, or inventory issues to management. 
  • Perform inventory counts related to returned products when necessary. 
  • Maintain organized return processing areas and returned inventory storage locations. 
  • Assist with returns-related projects as needed by management. 

Key Deliverables 

  • Accurately process returns and RMAs in a timely manner. 
  • Ensure returned products are properly inspected, documented, and dispositioned. 
  • Maintain accurate inventory records for returned and restocked items. 
  • Minimize discrepancies between returned inventory, system records, and physical inventory. 
  • Keep returns processing areas organized, clean, and efficient. 

Compensation

Competitive hourly rate! Eligible for benefits after 30 days of service and our 401k plan after 90 days of service!

Requirements

 Required Qualifications 

  • Able to stand and walk for extended periods in a non-temperature-controlled warehouse environment. 
  • Able to lift at least 50 lbs. 
  • Strong attention to detail and accuracy. 
  • Ability to follow established policies, procedures, and inventory processes. 
  • Basic computer skills required. 
  • Microsoft Office experience preferred. 
  • Forklift certification preferred 

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