ZipRecruiter

Log In

1

Customer Returns Associate Jobs in Raleigh, NC (NOW HIRING)

Stitch Golf Holdings Inc

Returns Associate

Apex, NC

$15.50 - $18.25/hr

Description Position Summary The Warehouse Returns Specialist is responsible for processing customer returns and RMAs in accordance with Stitch policies and procedures. This role reviews returned ...

Stitch Golf Holdings, Inc.

Returns Associate

Apex, NC · On-site

$15.50 - $18.25/hr

Position Summary The Warehouse Returns Specialist is responsible for processing customer returns and RMAs in accordance with Stitch policies and procedures. This role reviews returned products for ...

Stitch Golf

Returns Associate

Apex, NC · On-site

$14.50 - $16/hr

Job Type Full-time Description Position Summary The Warehouse Returns Specialist is responsible for processing customer returns and RMAs in accordance with Stitch policies and procedures. This role ...

Johnstone Supply

Warehouse Associate

Raleigh, NC · On-site

$15.50 - $18.50/hr

Warehouse Associate 3650 Junction Blvd, Raleigh, NC 27603, USA Hourly, Full Time ESOP, 401K Program ... Processes customer returns. Ensures returns are in sellable condition per company policy.

Mohawk Industries

CSR WAREHOUSE II - SSC

Morrisville, NC

$15 - $20.25/hr

As the Customer Service/Warehouse Associate II will need someone responsible for providing a ... Addresses and resolves customer complaints (returns and order errors). * Performs various office ...

Bass Pro Shops

Customer Relation Associate

Cary, NC · On-site

$13.50 - $18.50/hr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Sorts returns by category and return to proper area. * Sells appropriate Hunting and Fishing ...

Johnstone Supply - J Team Group

Warehouse Associate

Raleigh, NC · On-site

$15.50 - $18.50/hr

... customer returns. Ensures returns are in sellable condition per company policy. - Verifies that warranty paperwork has been properly and neatly filled out. Initiates warranty return process, and ...

Johnstone Supply - J Team Group

Warehouse Associate

Raleigh, NC · On-site

$15.50 - $18.50/hr

... customer returns. Ensures returns are in sellable condition per company policy. - Verifies that warranty paperwork has been properly and neatly filled out. Initiates warranty return process, and ...

Carmax

Supply Associate

Cary, NC · On-site

$17.58 - $24.51/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

New Hill, NC · On-site

$17.58 - $24.51/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Durham, NC · On-site

$17.58 - $24.51/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Raleigh, NC · On-site

$17.58 - $24.51/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

next page

Showing results 1-20

All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Raleigh, NC

Customer Returns Associate information

See Raleigh, NC salary details

$8

$16

$26

How much do customer returns associate jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for customer returns associate in Raleigh, NC is $16.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $18.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Returns Associate, and why are they important?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What does a Customer Returns Associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are some common challenges faced by Customer Returns Associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.
What are popular job titles related to Customer Returns Associate jobs in Raleigh, NC? For Customer Returns Associate jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Returns Associate jobs in Raleigh, NC look for? The top searched job categories for Customer Returns Associate jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Returns Associate jobs? Cities near Raleigh, NC with the most Customer Returns Associate job openings:
Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,652 per year, or $16.7 per hour.
Returns Associate

Returns Associate

Stitch Golf Holdings Inc

Apex, NC

$15.50 - $18.25/hr

Other

Retirement

Posted 10 days ago

Job description

Description

Position Summary 

The Warehouse Returns Specialist is responsible for processing customer returns and RMAs in accordance with Stitch policies and procedures. This role reviews returned products for condition and resale viability, ensures returned inventory is accurately tracked, and supports the proper restocking or disposition of returned items. 


Position Responsibilities 

  • Process returns and RMAs in accordance with Stitch policies and procedures. 
  • Receive, review, and inspect returned products for accuracy, condition, and resale viability. 
  • Determine appropriate disposition of returned items, including restock, repair/cleaning, damage, quarantine, or non-resale status. 
  • Ensure returned items approved for resale 
  • Maintain accurate records related to returned items, inventory adjustments, and refund processing. 
  • Communicate return discrepancies, damaged goods, missing items, or inventory issues to management. 
  • Perform inventory counts related to returned products when necessary. 
  • Maintain organized return processing areas and returned inventory storage locations. 
  • Assist with returns-related projects as needed by management. 

Key Deliverables 

  • Accurately process returns and RMAs in a timely manner. 
  • Ensure returned products are properly inspected, documented, and dispositioned. 
  • Maintain accurate inventory records for returned and restocked items. 
  • Minimize discrepancies between returned inventory, system records, and physical inventory. 
  • Keep returns processing areas organized, clean, and efficient. 

Compensation

Competitive hourly rate! Eligible for benefits after 30 days of service and our 401k plan after 90 days of service!

Requirements

 Required Qualifications 

  • Able to stand and walk for extended periods in a non-temperature-controlled warehouse environment. 
  • Able to lift at least 50 lbs. 
  • Strong attention to detail and accuracy. 
  • Ability to follow established policies, procedures, and inventory processes. 
  • Basic computer skills required. 
  • Microsoft Office experience preferred. 
  • Forklift certification preferred 

Apply