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Customer Returns Associate Jobs in Raleigh, NC (NOW HIRING)

Dal-Tile

CSR Warehouse Associate II (FT)

Morrisville, NC · On-site

$13.50 - $18.75/hr

As the Customer Service/Warehouse Associate II will need someone responsible for providing a ... Addresses and resolves customer complaints (returns and order errors). * Performs various office ...

Dal-Tile

CSR Warehouse Associate II (FT)

Morrisville, NC · On-site

$13.50 - $18.75/hr

As the Customer Service/Warehouse Associate II will need someone responsible for providing a ... Addresses and resolves customer complaints (returns and order errors). * Performs various office ...

Factory Motor Parts

Warehouse Associate

Raleigh, NC · On-site

$15.50 - $18.50/hr

We are looking for an energetic and highly-motivated Warehouse Associate who is interested in ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts

Warehouse Associate

Raleigh, NC · On-site

$15.50 - $18.50/hr

Warehouse Associate We are looking for an energetic and highly-motivated Warehouse Associate who is ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts

Warehouse Associate

Raleigh, NC · On-site

$15.50 - $18.50/hr

We are looking for an energetic and highly-motivated Warehouse Associate who is interested in ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Mohawk Industries

CSR WAREHOUSE II - SSC

Morrisville, NC · On-site

$15 - $20.25/hr

As the Customer Service/Warehouse Associate II will need someone responsible for providing a ... Addresses and resolves customer complaints (returns and order errors). * Performs various office ...

Dal-Tile

CSR WAREHOUSE II - SSC

Morrisville, NC · On-site

$15 - $20.25/hr

As the Customer Service/Warehouse Associate II will need someone responsible for providing a ... Addresses and resolves customer complaints (returns and order errors). * Performs various office ...

Cabela's

Customer Relation Associate

Cary, NC · On-site

$14.75 - $20.50/hr

Customer Relations Associate The Customer Relations Associate performs various Customer Service ... Sorts returns by category and return to proper area. * Sells appropriate Hunting and Fishing ...

Johnstone Supply - J Team Group

Warehouse Associate

Raleigh, NC · On-site

$15.50 - $18.50/hr

... customer returns. Ensures returns are in sellable condition per company policy. - Verifies that warranty paperwork has been properly and neatly filled out. Initiates warranty return process, and ...

Ahold Delhaize

PT Customer Service Leader (541462)

Cary, NC

$13.50 - $18.50/hr

Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are ...

Ahold Delhaize

PT Customer Service Leader (536960)

Raleigh, NC · On-site

$14 - $19.50/hr

Each associate contributes to the overall success of Food Lion, and in return, we strive to provide ... Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping ...

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All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Raleigh, NC

Customer Returns Associate information

See Raleigh, NC salary details

$8

$16

$26

How much do customer returns associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer returns associate in Raleigh, NC is $16.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $18.70 per hour, depending on experience, location, and employer.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are popular job titles related to Customer Returns Associate jobs in Raleigh, NC?

For Customer Returns Associate jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Returns Associate jobs in Raleigh, NC look for?

The top searched job categories for Customer Returns Associate jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Returns Associate jobs?

Cities near Raleigh, NC with the most Customer Returns Associate job openings:

Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Raleigh, NC as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,652 per year, or $16.7 per hour.

Customer Service/Warehouse Associate II

Dal-Tile

Morrisville, NC • On-site

$13.50 - $18.75/hr

Other

Re-posted 4 days ago

Daltile rating

8.0

Company rating: 8.0 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

137th of 542 rated manufacturers

Job description

About the Job
Dal-Tile is currently seeking an exceptional Customer Service/Warehouse Associate II to join our TEAM! As the Customer Service/Warehouse Associate II will need someone responsible for providing a variety of support, such as servicing walk-in customers, completing sales transactions in conjunction with material handling duties, such as receiving, loading/unloading material, pulling/assembling customers' orders, and conducting inventory checks. This position may involve daily use of forklift equipment.
Primary Objective
Performs a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center.
Primary Function and Scope:
  • Performs various customer service duties suchas: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
  • Addresses and resolves customer complaints (returns and order errors).
  • Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file, and creates vendor orders.
  • Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
  • Wait on customers and prepare sales slips.
  • Produces daily sales reports.
  • Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts.
  • Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
  • Operates forklift equipment.
  • Maintains a clean and organized facility by sweeping, removing trash, cleaning, and performing general office maintenance, etc.
  • Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.
  • Performs other related duties as required.
Experience and Knowledge Required:
  • HS diploma or equivalent experience.
  • 3+ years of customer service experience and warehouse experience.
Competencies:
  • Organization.
  • Math.
  • Time management.
  • Computer skills.
  • Detail-oriented.
  • Customer service.
  • Safety-conscious.

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