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Customer Returns Associate Jobs in Spring Lake, NC

TruTeam

Warehouse Associate

Fayetteville, NC · On-site

$13 - $30/hr

Perform receiving duties such as receive and unload inbound material, process inbound shipments, stock material, process customer returns and notify management of damaged shipments for freight claims.

TruTeam

Warehouse Associate

Fayetteville, NC · On-site

$13 - $30/hr

Perform receiving duties such as receive and unload inbound material, process inbound shipments, stock material, process customer returns and notify management of damaged shipments for freight claims.

Topbuild

Warehouse Associate

Fayetteville, NC · On-site

$13 - $30/hr

Perform receiving duties such as receive and unload inbound material, process inbound shipments, stock material, process customer returns and notify management of damaged shipments for freight claims.

Ahold Delhaize

PT Customer Lead (508765)

Stedman, NC

Each associate contributes to the overall success of Food Lion, and in return, we strive to provide ... PT Customer Lead(508765) Food Lion provides equal employment opportunities to all associates and ...

Walgreens

Customer Service Associate - Temporary

Benson, NC · On-site

$11.75 - $16.25/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

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Customer Returns Associate information

See Spring Lake, NC salary details

$8

$16

$26

How much do customer returns associate jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer returns associate in Spring Lake, NC is $16.74, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $18.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Returns Associate, and why are they important?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What does a Customer Returns Associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are some common challenges faced by Customer Returns Associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.
What are popular job titles related to Customer Returns Associate jobs in Spring Lake, NC? For Customer Returns Associate jobs in Spring Lake, NC, the most frequently searched job titles are:
What cities near Spring Lake, NC are hiring for Customer Returns Associate jobs? Cities near Spring Lake, NC with the most Customer Returns Associate job openings:
Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Spring Lake, NC as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,809 per year, or $16.7 per hour.
Furniture Returns Associate II - Pay $15-18/hr dep

Furniture Returns Associate II - Pay $15-18/hr dep

Our Company

Dunn, NC • On-site

$50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Rooms To Go rating

7.2

Company rating: 7.2 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

19th of 62 rated furniture retailers

Job description

Rooms To Go

Furniture Returns Associate II

Starting Salary: Starting pay $17 per hour

Earn $50 additional weekly bonus for working certain shifts based on location

Plus medical, dental, vision and other benefits available for associates who want them

Individual Medical Benefits starting at $10 per week

Employee discounts on Rooms To Go furniture purchases


Join our TEAM

Look around. Does it seem like we're nearly everywhere? That's because we are! With 8,500 employees and 200+ locations, Rooms To Go is one of the largest and fastest growing furniture retailers in the US.

As a financially stable, 29 year old company focused on expansion, there's never been a better time to join the Rooms To Go Family. We continue to grow, which provides amazing opportunities for our team members to expand their careers.


What you'll be doing:

      Accurate movement of product throughout the facility using internal computer system

      Identify damage to furniture, select proper not available for stock warehouse for distribution

      Properly space & stack goods in shop locations

      Perform other duties as assigned by supervisor

What we're looking for:

      Be at least 18 years of age

      Able to submit to a Drug Test and Background Investigation

      Able to lift, push and pull up 50 lbs.

      Ability to operate equipment (such as forklift) a plus

      Possess good communication skills

      Must be computer savvy, Excel knowledge

      Ability to differentiate color

      Able to follow directions and work safely

      Ability to work in a non air-conditioned environment

 

About Rooms To Go

Founded in 1991, Rooms To Go set out to change the way people shop for furniture. More than 30 years later and now America's #1 independent furniture retailer, that mission remains the same: make it easy to create a beautiful home by offering stylish, designer-curated rooms of furniture at an exceptional value through a simplified and customer-friendly shopping experience. Rooms To Go operates more than 250 stores across ten states, supported by eight state-of-the-art distribution centers and a growing e-commerce business. With the nation's largest furniture inventory and industry-leading delivery speed, financing options, and product availability, we continue to set the pace for innovation and value.

Driving this success is a team that thrives in a growth-oriented culture. We offer a collaborative, supportive work environment with opportunities to learn, grow, and build a career with a stable and industry-leading company.

Whether you're looking to launch your career or take the next step, it's a great time to join our team-there's always room for you to grow with us!

Rooms To Go Benefits:

  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Associate discounts including furniture
  • Company paid life and disability insurance 
  • Paid time off
  • Employee Assistance Program
  • Wellness Programs
  • And more!

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Applicants must be authorized to work in the U.S. 

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