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Customer Returns Associate Jobs (NOW HIRING)

2nd Swing Golf

Returns Associate

Eden Prairie, MN · On-site

$16 - $18/hr

Come work with us, not for us! 2nd Swing is a one of a kind, forward thinking, customer-centric ... As a Returns Associate you will be primarily responsible for expeditiously processing customer ...

2nd Swing Golf

Returns Associate

Eden Prairie, MN · On-site

$16 - $18/hr

Come work with us, not for us! 2nd Swing is a one of a kind, forward thinking, customer-centric ... As a Returns Associate you will be primarily responsible for expeditiously processing customer ...

bav

Returns Support Associate 3

Manhattan, NY

$18.75 - $24.25/hr

The Returns associate will assist the Logistics team with all Reverse Logistics processing issues of customer returns. Focusing on creating receive ready returns and correcting return exceptions that ...

Antonline

Returns Associate

Acworth, GA · On-site

$15 - $20/hr

Our Returns Associates quickly and accurately evaluate and document the condition of returned ... JOB DUTIES AND RESPONSIBILITIES: · Process and perform basic evaluations of Customer returned ...

UA Brands

Returns Associate

Lithia Springs, GA · On-site

$16.50/hr

Warehouse Returns Associates at Uniform Advantage (UAN) ABOUT THE ROLE As a Returns Associate, you ... and make sure our customers are satisfied. * Ability to file documents accurately using ...

Uniform Advantage

Returns Associate

Lithia Springs, GA · On-site

$16.50/hr

Warehouse Returns Associates at Uniform Advantage (UAN) ABOUT THE ROLE As a Returns Associate, you ... and make sure our customers are satisfied. * Ability to file documents accurately using ...

Morris Furniture Co., Inc.

Returns Associate

Fairborn, OH · On-site

$15 - $18/hr

The associate will work closely with warehouse leadership, customer service, and inventory control teams to maintain accurate records and ensure efficient handling of returns. General Description of ...

Uniform Advantage

Returns Associate

Lithia Springs, GA · On-site

$16.50/hr

Warehouse Returns Associates at Uniform Advantage (UAN) ABOUT THE ROLE As a Returns Associate, you ... and make sure our customers are satisfied. * Ability to file documents accurately using ...

Cregger Company

Returns Associate

Colorado Springs, CO · On-site

$18 - $23/hr

Ensure customer satisfaction through handling of product returns and exchanges. Responsible for the ... Associate or the Returns Supervisor for Return Merchandise (RM) order creation * Operate in ...

Naked Wardrobe

Returns Associate

Calabasas, CA · On-site

$20 - $23/hr

We are seeking a detail-oriented and motivated Returns Warehouse Associate to join our team. This ... that our customers receive exceptional service. Key Responsibilities: - Process and inspect ...

Career Site

Returns Associate

Lincoln, RI · On-site

$14 - $16.50/hr

General Summary of Position The Returns Associate processes incoming returns accurately, verifies ... We provide exceptional customized service with an emphasis on reliability and outstanding customer ...

Naked Wardrobe

Returns Associate

Calabasas, CA · On-site

$20 - $23/hr

We are seeking a detail-oriented and motivated Returns Warehouse Associate to join our team. This ... that our customers receive exceptional service. Key Responsibilities: - Process and inspect ...

Naked Wardrobe

Returns Associate

Calabasas, CA · On-site

$20 - $23/hr

We are seeking a detail-oriented and motivated Returns Warehouse Associate to join our team. This ... that our customers receive exceptional service. Key Responsibilities: - Process and inspect ...

Electronic Express

Warehouse Returns

Nashville, TN · On-site

$15.50 - $18.25/hr

... Returns Associate, you will be integral in ensuring that all returns are processed in an efficient and timely manner, maintaining the high standards that Electronic Express sets for customer ...

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All JobsCustomer Returns Associate Jobs

Customer Returns Associate information

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How much do customer returns associate jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer returns associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

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Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Customer Returns Associate

Petersburg, VA • On-site

Qualified Staffing
Recruiting and Staffing Services • 10K+ employees
Learn more about Qualified Staffingexternal

$18/hr

Full-time

Medical, Retirement, PTO

Posted 11 days ago

Job description

Customer Returns Associate– Automotive Parts
 
Location: Petersburg, VA
Pay: $18/hour
Schedule: Full-Time: 8:00 AM – 4:30 PM 
Employment Type: Temp-to-Perm
 
Now Hiring Customer Returns Associates!
Qualified Staffing is hiring a Customer Returns Associate for an automotive parts and accessories warehouse in Petersburg, VA. This position works within the Quality Assurance department and is responsible for inspecting returned merchandise, documenting product condition, processing returns, and determining the appropriate next step for returned items. This is a great opportunity for someone with previous warehouse, inventory, quality assurance, or returns experience who has strong attention to detail and good decision-making skills. 
What You’ll Do
  • Inspect returned automotive parts and merchandise for damage, signs of use, or missing components 
  • Review customer return documentation and product information for accuracy 
  • Create and complete internal return documentation 
  • Document shipping damage and photograph damaged merchandise when required 
  • Determine the appropriate disposition of returned products, including returning items to stock, returning them to the vendor, or identifying items for scrap 
  • Identify the correct warehouse location for returned merchandise 
  • Record customer-reported concerns and any additional issues found during inspection 
  • Repackage approved merchandise and prepare it for warehouse put-away 
  • Assist the Customer Service team with questions or clarification regarding returned products 
  • Help maintain an accurate, organized, and efficient returns process 
  • Perform other warehouse and Quality Assurance duties as assigned 
What We’re Looking For
  • Previous warehouse, inventory, quality assurance, or returns processing experience required 
  • Strong attention to detail and organizational skills 
  • Good verbal and written communication skills 
  • Ability to make sound decisions based on established policies and procedures 
  • Ability to work independently and as part of a team 
  • Strong interpersonal and problem-solving skills 
  • Basic math skills 
  • High school diploma or GED required 
Physical Requirements
  • Ability to stand, walk, and sit for extended periods 
  • Ability to bend, stoop, kneel, reach, push, pull, grasp, and perform repetitive motions 
  • Ability to climb ladders of varying heights 
  • Ability to lift objects weighing up to 50 lbs. to approximately four feet 
  • Good vision, hearing, and manual dexterity for inspecting and handling merchandise 
Why Work With Qualified Staffing?
  • Competitive benefits including healthcare, vacation/holiday pay, and 401(k) 
  • One application gives you access to multiple job opportunities nationwide 
  • Fast, friendly responses—typically within 24–48 hours 
About Qualified Staffing
Qualified Staffing partners with leading companies to provide temp, temp-to-hire, and direct hire opportunities in light industrial, administrative, skilled trades, and manufacturing environments. Our team is committed to helping you find the right opportunity and grow your career.
 
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About Qualified Staffing

Sourced by ZipRecruiter

Welcome to Qualified Staffing - Your Staffing Solution at Work. Since 1988, we have proudly served businesses and job seekers with honesty, integrity and passion. Staffing solutions provided for manufacturing, warehouse, clerical, professional, technical and call center needs. We are ready to go to work for you!

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Flint, MI, US

Year founded

1988

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