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Customer Returns Representative Jobs (NOW HIRING)

The RealReal

Customer Returns Specialist

Perth Amboy, NJ · On-site

$16 - $17.25/hr

Customer Returns Specialist Our Authentication Centers (warehouses) are where the magic happens ... The physical demands described here are representative of those that must be met by an employee to ...

The RealReal

Customer Returns Specialist

Phoenix, AZ · On-site

$16 - $17.25/hr

The Customer Returns Specialist is responsible for inspecting/auditing items being returned. If you ... The physical demands described here are representative of those that must be met by an employee to ...

The RealReal

Customer Returns Specialist

Perth Amboy, NJ · On-site

$16 - $17.25/hr

The Customer Returns Specialist is responsible for inspecting/auditing items being returned. If you ... The physical demands described here are representative of those that must be met by an employee to ...

The RealReal

Customer Returns Specialist

Perth Amboy, NJ · On-site

$16 - $17.25/hr

Customer Returns Specialist Our Authentication Centers (warehouses) are where the magic happens ... The physical demands described here are representative of those that must be met by an employee to ...

The RealReal

Customer Returns Specialist

Phoenix, AZ · On-site

$16 - $17.25/hr

The Customer Returns Specialist is responsible for inspecting/auditing items being returned. If you ... The physical demands described here are representative of those that must be met by an employee to ...

Doc's Diesel

Returns & Customer Support

Bryan, OH · On-site

Processing Customer Returns Daily * Product Reboxing * Returned Inventory Put away * Manage Inbound & Outbound Customer Calls * Assist with Customer Support Tickets Position Summary The Returns ...

Doc's Diesel

Returns & Customer Support

Bryan, OH · On-site

$19.50/hr

Processing Customer Returns Daily * Product Reboxing * Returned Inventory Put away * Manage Inbound & Outbound Customer Calls * Assist with Customer Support Tickets Position Summary The Returns ...

Doc's Diesel

Returns & Customer Support

Bryan, OH

$19.50/hr

Processing Customer Returns Daily * Product Reboxing * Returned Inventory Put away * Manage Inbound & Outbound Customer Calls * Assist with Customer Support Tickets Position Summary The Returns ...

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How much do customer returns representative jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer returns representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Returns Representative, and why are they important?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by Customer Returns Representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.

What does a Customer Returns Representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

More about Customer Returns Representative jobs
What cities are hiring for Customer Returns Representative jobs? Cities with the most Customer Returns Representative job openings:
What states have the most Customer Returns Representative jobs? States with the most job openings for Customer Returns Representative jobs include:
What job categories do people searching Customer Returns Representative jobs look for? The top searched job categories for Customer Returns Representative jobs are:
Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Credit & Returns Rep

Customer Service Credit & Returns Rep

Threshold Enterprises

Scotts Valley, CA

$19 - $20/hr

Other

Posted 23 days ago

Job description

Customer Service Credit & Returns Rep

Scotts Valley Headquarters - Scotts Valley, CA 95066

Overview

Salary Range $19.00 - $20.00 Hourly

Description

Summary of Job Duties: The Customer Service Representative attracts customers by answering product and service questions; suggesting information about other products and services. Process return orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Specific Job Duties:

  • Troubleshoot customer order discrepancies and correct as needed.
  • Handle customer complaints, identify issues, solve problems and escalate to management when needed.
  • Answer order and product specific questions from the sales department, customers and other co-workers.
  • Track missing orders and schedule new return orders with customers and shipping companies.
  • Maintain accurate records of incoming and outgoing calls with their resolutions.
  • Issue Credit Memo's to customers and set them up to apply to specific documents when requested.
  • Contact customers by phone and email to ensure all needed data has been provided.
  • Set up and maintain email distribution lists in computer system for automated shipment and invoice notification.
  • Verify and update customer information as well as add in new customers into computer system.
  • Perform all other tasks as assigned by Threshold Management.
Qualifications

Minimum Qualifications Required:

  • At least 6 months recent experience in customer service, call center, sales or a related field
  • Previous experience in a job that required extensive phone communication and the ability to quickly extract needed information over the phone while using the computer.
  • Previous RMA experience dealing with all aspects of issuing and processing returns and credits
  • Experience using multi-phone line system.
  • Experience using Microsoft Word, Excel and Access databases
  • Previous work experience that involved alpha/numeric filing, basic math and organization
  • Strong written and verbal communication skills and the ability to speak, write and read English fluently
  • Excellent typing with minimum 40wpm and data entry experience
  • Ability to sit and use the computer and telephone for an 8-hour workday

Skills and/or Training Desired:

  • Good understanding of the health food industry and products
  • Experience working with all common shipping carriers with knowledge of LTL shipments.
  • Bilingual English/Spanish

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