ZipRecruiter

Log In

1

Customer Returns Representative Jobs (NOW HIRING)

The RealReal

Customer Returns Specialist

Phoenix, AZ · On-site

$16 - $17.25/hr

The Customer Returns Specialist is responsible for inspecting/auditing items being returned. If you ... The physical demands described here are representative of those that must be met by an employee to ...

The RealReal

Customer Returns Specialist

Perth Amboy, NJ · On-site

$16 - $17.25/hr

The Customer Returns Specialist is responsible for inspecting/auditing items being returned. If you ... The physical demands described here are representative of those that must be met by an employee to ...

Avis Budget Group

$19.50/hr

In this role, you'll be a key part of the return process-helping customers move smoothly through their drop-off while ensuring vehicles are accurately checked in and ready for the next rental. What ...

Avis Budget Group

$19.50/hr

In this role, you'll be a key part of the return process-helping customers move smoothly through their drop-off while ensuring vehicles are accurately checked in and ready for the next rental. What ...

next page

Showing results 1-20

All JobsCustomer Returns Representative Jobs

Customer Returns Representative information

See salary details

$9

$18

$26

How much do customer returns representative jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for customer returns representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Customer Returns Representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Returns Representative, and why are they important?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by Customer Returns Representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.
More about Customer Returns Representative jobs
What cities are hiring for Customer Returns Representative jobs? Cities with the most Customer Returns Representative job openings:
What states have the most Customer Returns Representative jobs? States with the most job openings for Customer Returns Representative jobs include:
What job categories do people searching Customer Returns Representative jobs look for? The top searched job categories for Customer Returns Representative jobs are:
Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Claims and Returns Representative

Claims and Returns Representative

Fitzgerald Auto Malls

Frederick, MD • On-site

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 6 days ago

Job description

Description:

DESCRIPTION

Hiring Immediately, Claims and Returns Representative. Excellent compensation and benefits.

Fitzgerald Auto Mall is looking to hire a Claims and Returns Representative. Clean, organized and structured work environment.


REQUIREMENTS

  • Previous automotive parts experience preferred (OEM dealership experience is a plus).
  • Familiarity with dealership management systems (Reynolds & Reynolds) is a plus.
  • Strong computer skills, including Microsoft Excel and Outlook.
  • Excellent attention to detail with strong organizational skills.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Strong communication and customer service skills.
  • Ability to work independently and as part of a team.

BENEFITS - Fitzgerald Auto Mall offers a strong compensation package which includes:

  • Competitive salaries, commission, and bonus programs based on experience.
  • EMPLOYEE-OWNED! FREE SHARES YOU CAN'T FIND ANYWHERE ELSE IN THE INDUSTRY!
  • Family friendly atmosphere and flexible schedule.
  • Large client base, shop is full daily.
  • Benefits available – Health, Dental, Vison, Paid Time Off.
  • Employer paid Life and Disability Insurance.

RESPONSIBILITIES

  • Process OEM parts warranty, claims, and returns accurately and efficiently.
  • Coordinate returns with wholesale customers, vendors, and dealership personnel.
  • Verify return eligibility and ensure compliance with manufacturer policies.
  • Research and resolve discrepancies related to credits, shortages, damaged parts, and shipping errors.
  • Maintain accurate records of returns, credits, and claim documentation.
  • Follow up on outstanding claims to ensure timely reimbursement.
  • Work closely with warehouse, shipping, counter, and management teams.
  • Meet daily processing goals while maintaining a high level of accuracy.
  • positive attitude

Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the US. Applicants must have a valid driver’s license. Drug free environment and background checks will be performed.

Requirements: