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Customer Returns Representative Jobs in Washington

Semiserve

Customer Service Representative

Ashburn, VA

$20 - $23/hr

Customer Service Representative Location: Ashburn, VA Pay: $20.00-$23.00/hour Schedule: Full-Time ... Prepare customer quotes, manage order updates, and assist with returns (RMAs). * Follow up on sales ...

AHU Technologies, Inc.

Customer Service Rep

Washington, DC · On-site

$20 - $23/hr

Customer Service Rep LOCATION: Washington, DC/Hybrid Employment type: Contract w2/1099/C2C MINIMUM ... returns, and exchanges according to agency guidelines. • Collaborate with other departments to ...

U-Haul

Customer Service Representative

Alexandria, VA · On-site

$12.77 - $13.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

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Customer Returns Representative information

What does a customer returns representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a customer returns representative?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer returns representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.

What are popular job titles related to Customer Returns Representative jobs in Washington?

For Customer Returns Representative jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Customer Returns Representative jobs in Washington look for?

The top searched job categories for Customer Returns Representative jobs in Washington are:

What cities in Washington are hiring for Customer Returns Representative jobs?

Cities in Washington with the most Customer Returns Representative job openings:

Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in Washington as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative

Western International Gas and Cylinders, Inc.

Manassas Park, VA

$15.25 - $20.50/hr

Full-time

Re-posted 19 hours ago

Job description

JOB SUMMARY

The Customer Service Representative (CSR) responds to existing and prospective customers and sales concerning accepting, shipping and delivery of Matheson Tri-Gas (MTG) products and services and ensures that orders are properly invoiced. Additionally, the CSR is responsible for managing requests for products, price and technical information. The job incumbent selects and utilizes the resources necessary to provide superior customer service and to take advantage of opportunities to increase product sales. This individual works closely with Sales, Marketing, Logistics and Technical Support to ensure that the customer service provided meets the performance expectations of the divisions (businesses/markets).



Essential Functions

         Responsible for developing customer relationships ensuring that both new and existing customers have the best possible opinion of MTG at their first interface with the order fulfillment process by providing prompt, professional and friendly service that communicates a sincere customer focus and with a high sense of urgency.

         Through phone contact and/or

         Through customer visits on/off site with strategic customers

         Responsible for managing orders from new or existing customers from the time a new customer is identified until the product has been delivered and invoicing is completed which includes:

         Capturing then updating customer specific data - name, account number, item numbers/descriptions, quantities, pricing, special delivery needs, packaging/labeling, shipping and quality documentation requirements as well as billing needs per account or per order, as required.

         Querying customer to identify their needs and then defining options/services, which MTG can provide.

         Being knowledgeable of MTG's functional organization, the business/markets served and their special needs and product types.

         Understanding the workings of a complex, transaction -based enterprise computer system so that customer/item specific data is entered and edited in a manner that results in the best possible data integrity.

         Matching the needs defined by customers, which could be unique by order, with the capabilities of MTG in the most constructive manner.

         Processing credits/debits and customer returns on a timely basis within defined policies and procedures to minimize impact on MTG's receivables and to ensure that customer adjustments are not an on-going source of customer dissatisfaction.

         Providing timely notification to customer's regarding changes in product availability, delivery promises or any other capability that was promised at the time order commitments are made.

         Having the broadest possible understanding of the impact of actions regarding customer relationship failures, shipping wrong product due to a misunderstanding or order entry error or not having a sense of urgency for completing returns/adjustments.

        Responsible for identifying problematic situations that if not addressed would result in a "lost customer", notifying the right people or functions promptly to ensure customer satisfaction and then following up to ensure resolution. 

         Responsible for identifying and communicating opportunities or trends based upon customer requests or comments that could lead to a new market or area for improvement for MTG.

         Responsible for making decisions within corporate policies and guidelines.

         Responsible for on-going self-development regarding business management, market understanding, problem solving, conflict resolution, negotiation and to improve soft skills that determine the difference between minimally acceptable service and "customer delight".

CORE COMPETENCIES REQUIRED (Skills essential to job success):

Interpersonal savvy, functional and technical skills, organizing, time management, problem solving, customer focus, negotiating and timely decision making.

CORE COMPETENCIES DESIRED (Skills that enhance job success):

Peer relationships, dealing with ambiguity, composure, integrity and trust.

Technical Knowledge:

Knowledge of MTG's business

Knowledge of MTG's functional areas

Knowledge of MTG's products

Knowledge of MTG's transaction systems

Telephone Communications

Computer skills

Knowledge of invoicing and shipping procedures

Knowledge of compliance and regulations as it relates to shipping/handling of MTG's products

Required for All Jobs

Performs other duties as assigned

Complies with all policies and standards

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