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Senior Shopify Customer Service Jobs (NOW HIRING)

Formlabs

Senior Shopify Engineer

Somerville, MA · On-site

$133K - $176K/yr

... CRM, and Marketing. The role involves building new features, facilitating integrations, and ... self-service capabilities. • Collaborate and drive enterprise integrations between Shopify ...

Formlabs

Senior Shopify Engineer

Somerville, MA · On-site

$133K - $176K/yr

They are seeking a Senior Shopify Engineer to design, enhance, and maintain applications in their digital landscape, focusing on eCommerce, CRM, Marketing, and Sales/Service. Responsibilities : • ...

Formlabs

Senior Shopify Engineer

Somerville, MA · On-site

$133K - $176K/yr

They are seeking a Senior Shopify Engineer to design, enhance, and maintain applications across eCommerce, CRM, Marketing, and Sales/Service, ensuring performance and scalability while collaborating ...

Formlabs

Senior Shopify Engineer

Somerville, MA · On-site

$133K - $176K/yr

As a Senior Shopify Engineer at Formlabs, you will play a crucial role in designing, enhancing, and maintaining applications in our digital landscape: eCommerce, CRM, Marketing, and Sales/Service.

Formlabs

Senior Shopify Engineer

Somerville, MA · On-site

$133K - $176K/yr

As a Senior Shopify Engineer at Formlabs, you will play a crucial role in designing, enhancing, and maintaining applications in our digital landscape: eCommerce, CRM, Marketing, and Sales/Service.

DemandPDX

Shopify Senior Developer

$55.75 - $73.75/hr

We are seeking a talented Senior Shopify Developer to join our team. You will play a key role in ... Develop and maintain Shopify apps, integrations, and third-party services to enhance e-commerce ...

Lids

Senior Front-End Engineer

Indianapolis, IN · On-site

$117K - $161K/yr

... third-party services, and internal platforms. The ideal candidate combines deep front-end ... Architect and support integrations between Shopify and ERP, OMS, PIM, CRM, payment, tax ...

Amc Us LLC

Shopify Associate

Wellington, FL · On-site

$21/hr

... what customers see in store is reflected online Key Responsibilities Shopify Product and Data Management Upload and manage new product listings for seasonal launches Sync and maintain accuracy ...

SHENS POWER INC

Internet Sales

Hacienda Heights, CA

You must have experience with the following: - Word - Excel - Outlook - Internet Forums - Shopify - Customer Service - General knowledge of aftermarket car parts Job Duties: - Good communication ...

Powerflex Supply

Sales Associate

San Antonio, TX · On-site

$12.75 - $17.25/hr

... through our CRM and Shopify systems. -Follow up with prospects and existing customers to drive ... service, or ag supply strongly preferred. -Excellent communication skills and ability to build ...

SHENS POWER INC

Internet Sales

Hacienda Heights, CA · On-site

You must have experience with the following: - Word - Excel - Outlook - Internet Forums - Shopify - Customer Service - General knowledge of aftermarket car parts Job Duties: - Good communication ...

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Senior Shopify Customer Service information

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$35

How much do senior shopify customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for senior shopify customer service in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Senior Shopify Customer Service vs Shopify Customer Service?

AspectSenior Shopify Customer ServiceShopify Customer Service
ResponsibilitiesHandling complex customer issues, mentoring team members, improving service processesResponding to customer inquiries, resolving basic issues, providing product information
Required SkillsAdvanced communication, problem-solving, leadership abilitiesBasic communication, product knowledge, customer support skills
Experience2+ years in customer support, Shopify platform familiarityEntry to mid-level support experience, Shopify platform familiarity
Work EnvironmentTeam leadership, process improvement focusCustomer interaction, support ticket management

In summary, Senior Shopify Customer Service roles involve handling complex issues, mentoring, and process improvements, requiring more experience and leadership skills compared to standard Shopify Customer Service positions, which focus on basic customer support and issue resolution.

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Senior Shopify Customer Service jobs near you
Infographic showing various Senior Shopify Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Senior Shopify Engineer

Formlabs

Somerville, MA • On-site

$133K - $176K/yr

Full-time

Re-posted 22 days ago

Job description

Job Summary:
Formlabs is a company focused on revolutionizing how the world creates through innovative 3D printing technology. They are seeking a Senior Shopify Engineer to design, enhance, and maintain applications across their digital landscape, including eCommerce, CRM, and Marketing. The role involves building new features, facilitating integrations, and ensuring the performance and scalability of their digital environment.
Responsibilities:
• Architect, develop, configure, and customize the back-end Shopify B2B Commerce platform, including creating/enhancing Shopify Apps, Shopify Functions & Extensions, and Shopify APIs. (This is not a front-end Shopify role.)
• Design and develop complex B2B capabilities that go beyond Shopify B2B’s standard features, both inside and outside Shopify B2B, and with relevant integration capabilities throughout Formlabs digital landscape.
• Partner with the headless front-end teams and provide backend expertise, data, and API endpoints that serve blazing-fast, SEO-optimized user experiences.
• Partner with the Salesforce team to architect and develop key integrations, features, and functions to enable sales and service excellence, through both assisted and self-service capabilities.
• Collaborate and drive enterprise integrations between Shopify, Salesforce, ERP, DWH, and other internal/external systems using APIs and middleware.
• Develop and contribute to various other digital roadmap initiatives, such as marketing automation, AI-driven tools for sales and service, and vendor solutions.
• Utilize modern software development practices to deliver well-documented, clean, efficient code: version/branch control, QA practices, CI/CD, deployment keys, etc.
• Collaborate with stakeholders and technical partners to define and understand requirements and translate to scalable technical solutions.
• Contribute to the strategic direction of Formlabs’ digital landscape.
Qualifications:
Required:
• 5+ years of professional experience as a full-stack engineer building eCommerce or digital platforms for a B2B business
• Proven proficiency and experience in Shopify B2B, Shopify Apps, Shopify Functions & Extensions, and Shopify APIs from a back-end perspective in a headless context (this is not a front-end role)
• Experience and understanding of enterprise integration and the complexities of integrating Shopify, Salesforce, ERP, and DWH in a fast-moving business
• Experience with Salesforce ecosystem and understanding of Apex, Lightning, Flow, Validation rules, Automations, and APIs Skills
• Data savviness: ability to write SQL queries from scratch, and knowledge of data warehouse concepts and tools (i.e. BigQuery, etc.)
• Experience with software development and deployment tools: GitHub, Gearset, Kubernetes, etc.
• Excellent problem-solving, analytical, and communication skills
• Ability to work in a collaborative, fast-paced environment, and the ability to learn and implement new technologies quickly
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Preferred:
• Shopify Verified Skills and Badges (Shopify B2B: Launch and Customization, Shopify B2B: Foundations, Discovery and Solution Design, etc.)
• Salesforce Developer certifications (e.g., Platform Developer I/II), Apex experience.
• Experience with iPaaS middleware or cloud-based integration functions (AWS Lambda/GCP Cloud Functions).
• Ability to effectively leverage AI coding tools
• Familiarity with various ERP, CRM, Marketing Automation, Data Analytics, and Business Intelligence systems and tools.
Company:
Formlabs develops and manufactures 3D printers and software for the industrial sector. Founded in 2011, the company is headquartered in Somerville, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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