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Manager Shopify Customer Service Jobs (NOW HIRING)

Weber

Shopify Developer

Palatine, IL · On-site

$85K - $100K/yr

... high customer satisfaction, employment with Weber may be right for you. We provide a friendly ... Manage Shopify app installations, configurations, and customizations while ensuring site stability ...

Weber

Shopify Developer

Palatine, IL · Hybrid

$85K - $100K/yr

... high customer satisfaction, employment with Weber may be right for you. We provide a friendly ... Manage Shopify app installations, configurations, and customizations while ensuring site stability ...

SHENS POWER INC

Internet Sales

Hacienda Heights, CA

... Shopify - Customer Service - General knowledge of aftermarket car parts Job Duties: - Good ... management informed by submitting daily reports at the end of the day Please send all resumes to ...

Rostam Direct LLC

Shopify Website Manager

Tipp City, OH · On-site

Enhances customer experience and journey by optimizing homepage, category, and PDP content, site ... Manage and optimize third party apps and integrations to enhance functionality of the Shopify store ...

Gardens Alive

Shopify Website Manager

Tipp City, OH

Description The Shopify Website Manager is responsible for overseeing the performance, design ... Enhances customer experience and journey by optimizing homepage, category, and PDP content, site ...

Nfinity Athletic

AI Automation Engineer

Atlanta, GA

You don't manage people, you manage output. What Success Looks Like First 30 days * Map the top 10 ... Strong Shopify: customer/order data, tags, Shopify Flow, app ecosystem. * Integrations: APIs ...

Alvies

Customer Service Representative

Austin, TX · On-site

$16 - $19/hr

Alvies is looking for a Customer Service Representative to assist with a number of customer service ... If you have experience with Shopify software, that is a huge plus. (put it on your resume!) This ...

ThirdLove

Shopify Engineer

Salt Lake City, UT · On-site +1

Collaborate with designers and product managers to implement new features and enhancements to the ... Work closely with cross-functional teams, including marketing, customer support, and operations, to ...

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All JobsManager Shopify Customer Service Jobs

Manager Shopify Customer Service information

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$101K

How much do manager shopify customer service jobs pay per year?

As of Jun 29, 2026, the average yearly pay for manager shopify customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

How does a Manager of Shopify Customer Service typically collaborate with other departments to enhance the customer experience?

As a Manager of Shopify Customer Service, you will frequently collaborate with teams such as Marketing, Product Development, and IT to address customer feedback and streamline service processes. Regular coordination ensures that customer issues are communicated across departments, enabling quick resolution of technical problems and alignment on promotional campaigns or product launches. This cross-functional teamwork is essential for delivering a seamless customer experience and for implementing improvements based on direct customer insights.

What is the difference between Manager Shopify Customer Service vs Customer Support Supervisor?

AspectManager Shopify Customer ServiceCustomer Support Supervisor
ResponsibilitiesOversees Shopify customer service team, develops strategies, manages escalationsSupervises customer support agents, ensures quality service, handles daily operations
Required SkillsLeadership, Shopify platform knowledge, communication, problem-solvingCustomer service skills, team management, conflict resolution
Work EnvironmentOffice or remote, strategic focusCall centers, support centers, or online support teams
CertificationsCustomer service management, Shopify certifications beneficialCustomer support certifications, CRM training

The main difference is that the Manager Shopify Customer Service focuses on strategic leadership and managing the entire customer service team within the Shopify environment, while the Customer Support Supervisor handles daily team supervision and operational tasks. Both roles require customer service skills, but the manager position involves higher-level planning and decision-making.

What is a Manager Shopify Customer Service?

A Manager Shopify Customer Service is a professional responsible for overseeing and leading the customer service team for a business that operates on the Shopify platform. Their main duties include managing support agents, ensuring customer inquiries are resolved efficiently, and implementing best practices to enhance the overall customer experience. They also analyze customer feedback, develop training programs, and collaborate with other departments to streamline service operations. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of Shopify's features and tools.

How much do Shopify customer success managers make?

Shopify customer success managers typically earn between $50,000 and $80,000 annually, depending on experience, location, and company size. Salaries may also include bonuses or commissions based on performance and customer satisfaction metrics.

What are the key skills and qualifications needed to thrive as a Manager Shopify Customer Service, and why are they important?

To thrive as a Manager Shopify Customer Service, you need expertise in customer service management, e-commerce operations, and a solid understanding of Shopify's platform, often supported by experience in retail or online sales. Familiarity with Shopify admin tools, CRM software, helpdesk systems like Zendesk, and analytics dashboards is crucial. Exceptional leadership, problem-solving, and communication skills help you motivate teams and resolve complex customer issues efficiently. These capabilities ensure high-quality customer experiences, drive retention, and support business growth in a competitive e-commerce environment.

Is Shopify fully remote?

A Manager Shopify Customer Service role can often be performed remotely, depending on the company's policies. Many companies in e-commerce support remote customer service positions, requiring skills in communication, problem-solving, and familiarity with Shopify tools. However, some roles may require occasional in-office presence or specific scheduling.

Is it hard to get into Shopify?

Manager Shopify Customer Service roles typically require relevant experience in customer support, knowledge of Shopify platform, and strong communication skills. Entry can be competitive, but candidates with technical proficiency and problem-solving abilities often have an advantage. Familiarity with tools like live chat and CRM systems is also beneficial.

Can you make 10k a month on Shopify?

A Shopify customer service manager typically does not generate sales directly but supports customer satisfaction and retention. Earning $10,000 a month on Shopify usually depends on the overall business revenue, product margins, and sales volume, not solely on customer service roles. Achieving such income may involve managing a high-volume store, effective marketing, and sales strategies beyond customer service responsibilities.
What cities are hiring for Manager Shopify Customer Service jobs? Cities with the most Manager Shopify Customer Service job openings:
What are the most commonly searched types of Shopify Customer Service jobs? The most popular types of Shopify Customer Service jobs are:
What states have the most Manager Shopify Customer Service jobs? States with the most job openings for Manager Shopify Customer Service jobs include:
Manager Shopify Customer Service jobs near you
E-Commerce Senior Manager

E-Commerce Senior Manager

Basic Research

South Jordan, UT • On-site

Full-time

Posted 28 days ago

Key responsibilities

  • Own the strategy, performance, and execution of the DTC ecommerce business across all Shopify-powered brand websites.

  • Lead and manage ecommerce team members and agency partners to achieve performance goals.

  • Oversee website experience, conversion rate optimization, merchandising strategy, and ensure site reliability and scalability.

Job description

POSITION TITLE
Senior Ecommerce Manager (Shopify)
DEPARTMENT
E-commerce / Marketing
REPORTS TO
VP of Marketing and Growth
POSITION OVERVIEW
The Senior Ecommerce Manager (Shopify) will own the strategy, performance, and execution of Basic Research's DTC ecommerce business across all Shopify-powered brand websites. This role is responsible for driving revenue growth, improving conversion and retention, and ensuring operational excellence across the full ecommerce stack.
The Senior Ecommerce Manager will oversee website performance, partner with the CRO manager on retention and lifecycle execution, inventory coordination, and development execution. This leader serves as the bridge between digital brand strategy and performance marketing, translating growth objectives into scalable e-commerce execution.
KEY RESPONSIBILITIES
E-commerce Strategy and Performance Ownership
• Own DTC ecommerce revenue performance across all Shopify sites.
• Set an e-commerce strategy that aligns digital brand initiatives with performance goals.
• Partner with Growth, Marketplace, and Brand leaders to deliver integrated channel strategies.
• Establish quarterly roadmaps and prioritize initiatives based on revenue impact.
Team Leadership and Oversight
• Lead and manage the following roles and functions:
• Shopify Development Manager
• Growth/CRM Manager
• Lead/Support Agency partners in performance.
• Develop team capabilities, operating rhythms, and performance standards.
Website Experience and CRO Leadership
• Own site experience, conversion rate optimization, and merchandising strategy.
• Partner and help oversee CRO testing roadmap across PDPs, landing pages, checkout, and subscriptions.
• Partner with Creative and Shopify development teams to deliver high-converting, on-brand experiences.
• Ensure site reliability, speed, and scalability.
Retention, Subscription, and Lifecycle Alignment
• Partner with CRM leadership to optimize lifecycle marketing, subscriptions, and LTV growth.
• Ensure retention strategies are reflected in onsite experiences and merchandising logic.
• Align subscription offerings with inventory, fulfillment, and customer experience goals.
Inventory and Operational Excellence
• Oversee ecommerce inventory visibility, availability, and coordination with Operations.
• Ensure launches, promotions, and campaigns are operationally ready and fully supported.
• Partner with Supply Chain to reduce out-of-stock risk and improve forecast accuracy.
Data, Analytics, and Reporting
• Own ecommerce reporting and performance dashboards.
• Track KPIs including revenue, conversion rate, AOV, LTV, retention, and site health.
• Translate insights into actionable roadmaps for growth and optimization.
Cross-Functional Leadership
• Serve as the bridge between digital brand teams and performance marketing.
• Partner closely with Paid Media, Marketplace, Creative, Product, and Customer Support.
• Ensure consistent messaging, promotions, and customer experience across channels.
QUALIFICATIONS AND EXPERIENCE
  • Bachelor's degree in Business, Marketing, E-commerce, or related field.
  • 6 plus years of ecommerce experience, with at least 4 years leading Shopify-powered DTC businesses.
  • Proven success driving DTC revenue growth, conversion optimization, and operational scale.
  • Deep expertise in Shopify, CRO frameworks, subscriptions, and ecommerce analytics.
  • Experience leading cross-functional teams and managing technical and non-technical roles.
  • Strong understanding of performance marketing, lifecycle marketing, and attribution.
  • Highly analytical with the ability to translate data into execution.
  • Experience in health, wellness, or consumer products is a plus.

Apply