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Manager Shopify Customer Service Jobs (NOW HIRING)

... and customer experience improvements. This is an onsite role requiring office days in our ... Manage Shopify app installations, configurations, and customizations while ensuring site stability ...

Shopify Developer

Palatine, IL · Hybrid

$85K - $100K/yr

... high customer satisfaction, employment with Weber may be right for you. We provide a friendly ... Manage Shopify app installations, configurations, and customizations while ensuring site stability ...

Senior Shopify Engineer

Somerville, MA · On-site

$133K - $176K/yr

As a Senior Shopify Engineer at Formlabs, you will play a crucial role in designing, enhancing, and maintaining applications in our digital landscape: eCommerce, CRM, Marketing, and Sales/Service.

... CRM (Salesforce, Segment, mParticle), PIM, OMS, and payment gateways. * Evaluate and stay ahead of ... Valtech offers a comprehensive benefits package effective after three months of continuous service:

We are looking for a Customer Service Representative to join a fast-paced team. This contract ... NetSuite, Shopify, or similar order management platforms is preferred. • Ability to work ...

Experience with Shopify, Gorgias, or other customer service platforms * Experience handling order management, returns, exchanges, and refund processes * Demonstrated ability to maintain a positive ...

Must Have Experience Using Shopify or Other E-Commerce Platforms as well as Microsoft Excel * Previous Experience in a Customer Service or Fulfillment Role is Required * Familiarity with Shipping ...

Ecommerce Manager - TN

Waynesboro, TN · On-site

$70K - $90K/yr

The Role Own and optimize our Shopify-powered e-commerce platform that drives our $17M direct-to ... Customer Service on site-related issues. Be the bridge between business needs and technical ...

This role is responsible for overseeing customer service operations, developing support processes ... Experience working in Shopify or another e-commerce platform preferred. * Ability to manage ...

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Manager Shopify Customer Service information

See salary details

$24.5K

$58K

$101K

How much do manager shopify customer service jobs pay per year?

As of Jul 21, 2026, the average yearly pay for manager shopify customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

How does a Manager of Shopify Customer Service typically collaborate with other departments to enhance the customer experience?

As a Manager of Shopify Customer Service, you will frequently collaborate with teams such as Marketing, Product Development, and IT to address customer feedback and streamline service processes. Regular coordination ensures that customer issues are communicated across departments, enabling quick resolution of technical problems and alignment on promotional campaigns or product launches. This cross-functional teamwork is essential for delivering a seamless customer experience and for implementing improvements based on direct customer insights.

What is the difference between Manager Shopify Customer Service vs Customer Support Supervisor?

AspectManager Shopify Customer ServiceCustomer Support Supervisor
ResponsibilitiesOversees Shopify customer service team, develops strategies, manages escalationsSupervises customer support agents, ensures quality service, handles daily operations
Required SkillsLeadership, Shopify platform knowledge, communication, problem-solvingCustomer service skills, team management, conflict resolution
Work EnvironmentOffice or remote, strategic focusCall centers, support centers, or online support teams
CertificationsCustomer service management, Shopify certifications beneficialCustomer support certifications, CRM training

The main difference is that the Manager Shopify Customer Service focuses on strategic leadership and managing the entire customer service team within the Shopify environment, while the Customer Support Supervisor handles daily team supervision and operational tasks. Both roles require customer service skills, but the manager position involves higher-level planning and decision-making.

What is a Manager Shopify Customer Service?

A Manager Shopify Customer Service is a professional responsible for overseeing and leading the customer service team for a business that operates on the Shopify platform. Their main duties include managing support agents, ensuring customer inquiries are resolved efficiently, and implementing best practices to enhance the overall customer experience. They also analyze customer feedback, develop training programs, and collaborate with other departments to streamline service operations. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of Shopify's features and tools.

What are the key skills and qualifications needed to thrive as a Manager Shopify Customer Service, and why are they important?

To thrive as a Manager Shopify Customer Service, you need expertise in customer service management, e-commerce operations, and a solid understanding of Shopify's platform, often supported by experience in retail or online sales. Familiarity with Shopify admin tools, CRM software, helpdesk systems like Zendesk, and analytics dashboards is crucial. Exceptional leadership, problem-solving, and communication skills help you motivate teams and resolve complex customer issues efficiently. These capabilities ensure high-quality customer experiences, drive retention, and support business growth in a competitive e-commerce environment.

What does a Shopify manager do?

A Shopify manager oversees the daily operations of an online store built on the Shopify platform, including managing product listings, processing orders, handling customer inquiries, and coordinating with teams to ensure smooth store performance. They often use tools like Shopify admin, analytics, and customer service software to optimize sales and customer satisfaction.

Is it hard to get a Shopify job?

Getting a Shopify customer service manager position typically requires relevant experience in customer support, strong communication skills, and familiarity with Shopify's platform. Competition can vary depending on the role and location, but demonstrating proficiency with tools like live chat, email support, and problem-solving skills can improve chances of securing the job.

Is Shopify 100% remote?

A Manager Shopify Customer Service role can be remote, but it depends on the company's policies. Many companies in customer service and e-commerce support offer remote positions, often requiring strong communication skills and familiarity with Shopify tools. It's important to check the specific job listing for remote work options and requirements.

Can you make 10k a month on Shopify?

A Shopify customer service manager typically does not generate sales directly but supports customer satisfaction and retention. Earning $10,000 a month on Shopify usually depends on the overall business revenue, product margins, and sales volume, not solely on customer service roles. Achieving such income may involve managing a high-volume store, effective marketing, and sales strategies beyond customer service responsibilities.
What cities are hiring for Manager Shopify Customer Service jobs? Cities with the most Manager Shopify Customer Service job openings:
What are the most commonly searched types of Shopify Customer Service jobs? The most popular types of Shopify Customer Service jobs are:
What states have the most Manager Shopify Customer Service jobs? States with the most job openings for Manager Shopify Customer Service jobs include:
Shopify Developer

$80K - $93K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday


Blackstone Products rating

6.0

Company rating: 6.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz


Job description

Description

Summary:

Weber Blackstone is seeking a skilled Shopify Developer to own the development, optimization, and ongoing enhancement of our Shopify storefront. This role will partner closely with design, marketing, and e-commerce teams to deliver high-performing, scalable, and user-friendly digital experiences. This is a hands-on role focused on customizing and extending the Shopify ecosystem to support business growth, merchandising strategies, and customer experience improvements.

This is an onsite role requiring office days in our Headquarters in Providence, UT.


Responsibilities:

  • Develop and maintain custom Shopify Plus storefronts for multiple brands globally using Liquid, HTML, CSS, JavaScript, and modern frontend technologies
  • Build and customize Shopify themes that align with brand standards, responsive design, accessibility standards, and user experience best practices
  • Create and maintain custom Shopify apps, integrations, and API connections with third-party systems
  • Optimize website performance, page speed, SEO, A/B testing, and mobile responsiveness to improve customer experience and conversion rates
  • Collaborate with designers, marketers, and product teams to translate business requirements into scalable ecommerce solutions
  • Troubleshoot and resolve bugs, production issues, and cross-browser compatibility problems in a timely manner
  • Implement and manage integrations with ERP systems, CRMs, and marketing platforms
  • Write clean, maintainable, and well-documented code following development and version control best practices
  • Manage Shopify app installations, configurations, and customizations while ensuring site stability and security
  • Participate in sprint planning, technical estimations, and Agile development processes
  • Conduct testing and quality assurance across devices, browsers, and operating systems before deployment
  • Stay current on Shopify platform updates, ecommerce trends, and emerging technologies to recommend improvements and new capabilities

Requirements

  • 4+ years Shopify experience
  • Strong knowledge of Liquid, Shopify's templating language.
  • Experience with the Shopify Online Store 2.0 architecture, including Sections, JSON templates, and dynamic content blocks.
  • Familiarity with Shopify APIs and the Storefront API for custom app or headless integrations.
  • Comfort working with Shopify themes, including theme customizations, version control (Git), and theme deployment processes.
  • Proficiency in front-end development (HTML, CSS/SCSS, JavaScript, and modern frameworks like Vue.js or React) for UI customization and performance optimization.
  • Experience with Shopify Plus features such as Scripts, Launchpad, and Flow (if applicable).
  • Proficiency with web site accessibility requirements. (WCAG 2.2)
  • Must be able to communicate well with design, marketing, and other IT groups.
  • Self-motivated and willing to teach and share new things about the Shopify ecosystem with other team members.
  • Other duties as assigned

Benefits:

Eligible for Blackstone's comprehensive benefits package for full-time U.S. non-union employees, including: 

  • Medical, dental, and vision coverage 
  • Life and disability insurance 
  • Employee Assistance Program (EAP) 
  • 401(k) with company match 
  • Eligible for paid time off (vacation, sick, personal, holiday) 

Salary Range: $80,000 - $93,600, this role is also eligible for participation in Weber Blackstone's bonus program

* This salary range represents Weber Blackstone's good faith belief of what we reasonably expect to pay the top candidate 

North Atlantic Imports, LLC is an equal opportunity employer. We consider applications for all positions without regard to race, color, religions, gender, gender identity, sexual orientation, national origin, age, veteran's status, or status as a qualified individual with a disability.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, activities, and reporting may change at any time with or without notice.


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