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Manager Shopify Customer Service Jobs (NOW HIRING)

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Servicing - Customer Advocate

Livonia, MI · On-site

$16 - $22.85/hr

Ability to manage multiple accounts while meeting productivity and regulatory deadlines ... Delinquency * Mortgage Operations * Customer Service * Loan Servicing * Loss Mitigation

Gardens Alive

Shopify Website Manager

Tipp City, OH

Description The Shopify Website Manager is responsible for overseeing the performance, design ... Enhances customer experience and journey by optimizing homepage, category, and PDP content, site ...

ALVIES

Customer Service Representative

Austin, TX · On-site

$15.75 - $21.50/hr

Customer Service Representative Alvies is looking for a customer service representative to assist ... If you have experience with Shopify software, that is a huge plus. (Put it on your resume!) This ...

Alvies

Customer Service Representative

Austin, TX · On-site

$16 - $19/hr

Alvies is looking for a Customer Service Representative to assist with a number of customer service ... If you have experience with Shopify software, that is a huge plus. (put it on your resume!) This ...

Gathr Outdoors

Customer Service Specialist

Florence, WI · On-site

$15.75 - $20.75/hr

Customer Service Manager Brand/Segment: Gathr Outdoors ( ABOUT THE COMPANY: Gathr Outdoors, a ... Practical experience with Shopify and/or enterprise platforms like Netsuite and Sage for order ...

Nfinity Athletic

AI Automation Engineer

Atlanta, GA · On-site

You don't manage people, you manage output. What Success Looks Like First 30 days * Map the top 10 ... Strong Shopify: customer/order data, tags, Shopify Flow, app ecosystem. * Integrations: APIs ...

DemandPDX

Shopify - Senior Developer

$55.75 - $73.75/hr

Collaborate with clients, account managers, and creative teams to gather requirements, define ... Develop and maintain Shopify apps, integrations, and third-party services to enhance e-commerce ...

Alabama Solutions

Shopify POS Full Stack Developer

We're looking for an expert Shopify Full Stack Developer to build seamless, robust, and innovative ... services with POS frontend components. * Collaborate closely with project managers, frontend ...

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Manager Shopify Customer Service information

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How much do manager shopify customer service jobs pay per year?

As of Aug 10, 2026, the average yearly pay for manager shopify customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

How does a manager Shopify customer service typically collaborate with other departments to enhance the customer experience?

As a Manager of Shopify Customer Service, you will frequently collaborate with teams such as Marketing, Product Development, and IT to address customer feedback and streamline service processes. Regular coordination ensures that customer issues are communicated across departments, enabling quick resolution of technical problems and alignment on promotional campaigns or product launches. This cross-functional teamwork is essential for delivering a seamless customer experience and for implementing improvements based on direct customer insights.

What is the difference between Manager Shopify Customer Service vs Customer Support Supervisor?

AspectManager Shopify Customer ServiceCustomer Support Supervisor
ResponsibilitiesOversees Shopify customer service team, develops strategies, manages escalationsSupervises customer support agents, ensures quality service, handles daily operations
Required SkillsLeadership, Shopify platform knowledge, communication, problem-solvingCustomer service skills, team management, conflict resolution
Work EnvironmentOffice or remote, strategic focusCall centers, support centers, or online support teams
CertificationsCustomer service management, Shopify certifications beneficialCustomer support certifications, CRM training

The main difference is that the Manager Shopify Customer Service focuses on strategic leadership and managing the entire customer service team within the Shopify environment, while the Customer Support Supervisor handles daily team supervision and operational tasks. Both roles require customer service skills, but the manager position involves higher-level planning and decision-making.

What is a manager Shopify customer service?

A Manager Shopify Customer Service is a professional responsible for overseeing and leading the customer service team for a business that operates on the Shopify platform. Their main duties include managing support agents, ensuring customer inquiries are resolved efficiently, and implementing best practices to enhance the overall customer experience. They also analyze customer feedback, develop training programs, and collaborate with other departments to streamline service operations. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of Shopify's features and tools.

What are the key skills and qualifications needed to thrive as a manager Shopify customer service, and why are they important?

To thrive as a Manager Shopify Customer Service, you need expertise in customer service management, e-commerce operations, and a solid understanding of Shopify's platform, often supported by experience in retail or online sales. Familiarity with Shopify admin tools, CRM software, helpdesk systems like Zendesk, and analytics dashboards is crucial. Exceptional leadership, problem-solving, and communication skills help you motivate teams and resolve complex customer issues efficiently. These capabilities ensure high-quality customer experiences, drive retention, and support business growth in a competitive e-commerce environment.
What cities are hiring for Manager Shopify Customer Service jobs? Cities with the most Manager Shopify Customer Service job openings:
What are the most commonly searched types of Shopify Customer Service jobs? The most popular types of Shopify Customer Service jobs are:
What states have the most Manager Shopify Customer Service jobs? States with the most job openings for Manager Shopify Customer Service jobs include:
Manager Shopify Customer Service jobs near you

Customer Service & Shopify Fulfillment Coordinator

MAP SSG

Roslyn, NY • On-site

$18.50 - $24/hr

Full-time

Re-posted yesterday

Job description

This role is responsible for managing customer communications, processing Shopify orders, coordinating fulfillment, handling returns and exchanges, and ensuring an exceptional customer experience. The ideal candidate is detail-oriented, proactive, and comfortable working in a fast-paced fashion environment.

Key Responsibilities

Customer Service

  • Respond promptly and professionally to customer inquiries via email, phone, chat, and social media.
  • Assist customers with orders, shipping updates, returns, exchanges, sizing questions, and product information.
  • Resolve customer concerns and escalations while maintaining a positive brand experience.
  • Maintain accurate records of customer interactions and resolutions.
  • Monitor customer feedback and identify opportunities to improve service and customer satisfaction.


Shopify Order Management & Fulfillment

  • Process and monitor daily Shopify orders to ensure timely and accurate fulfillment.
  • Coordinate with warehouse and fulfillment partners to ensure orders are shipped correctly and on schedule.
  • Manage order updates, cancellations, address changes, and shipping issues.
  • Generate shipping labels and fulfillment documentation as needed.
  • Track inventory availability and communicate stock concerns to management.
  • Monitor and troubleshoot fulfillment issues, delayed shipments, and carrier claims.

Returns & Exchanges

  • Process customer returns, exchanges, refunds, and store credits.
  • Inspect return requests for compliance with company policies.
  • Maintain accurate return records and reporting.
  • Work with the warehouse team to ensure returned merchandise is processed efficiently.

Administrative & Operational Support

  • Maintain product information, inventory updates, and order records within Shopify.
  • Assist with inventory counts and reconciliation.
  • Support sales events, product launches, and promotional campaigns.
  • Prepare reports related to customer service metrics, fulfillment performance, and returns.
  • Assist with additional operational projects as needed.

Qualifications

  • 2+ years of customer service, e-commerce, or order fulfillment experience.
  • Experience working with Shopify is required.
  • Strong communication and problem-solving skills.
  • Excellent attention to detail and organizational abilities.
  • Proficiency in Microsoft Office, Google Workspace, and customer service platforms.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Positive attitude and commitment to providing exceptional customer service.

Preferred Qualifications

  • Experience in apparel, fashion, or retail industries.
  • Familiarity with shipping platforms such as ShipStation, UPS, FedEx, or USPS.
  • Experience with inventory management systems and warehouse coordination.
  • Understanding of e-commerce best practices and online customer experience.