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Manager Shopify Customer Service Jobs (NOW HIRING)

Amc Us LLC

Shopify Associate

Wellington, FL · On-site

$21/hr

... what customers see in store is reflected online Key Responsibilities Shopify Product and Data Management Upload and manage new product listings for seasonal launches Sync and maintain accuracy ...

BRUNT Workwear

Frontend Developer, Shopify

Reading, MA · On-site

$109K - $127K/yr

Partner with Product Managers and UX Designers to identify and implement improvements to the wholesale customer experience. SHOPIFY POINT OF SALE * Own the development and ongoing enhancement of the ...

Nfinity Athletic

AI Automation Engineer

Atlanta, GA · On-site

You don't manage people, you manage output. What Success Looks Like First 30 days * Map the top 10 ... Strong Shopify: customer/order data, tags, Shopify Flow, app ecosystem. * Integrations: APIs ...

leanin

SHOPIFY WEB DEVELOPER

Longmont, CO

$80K - $125K/yr

Inform management of any issues impacting the department or internal customer use of system or ... Stay apprised of innovations in products and services to increase productivity. SUPERVISORY DUTIES ...

New

leanin

SHOPIFY WEB DEVELOPER

Longmont, CO

$80K - $125K/yr

Inform management of any issues impacting the department or internal customer use of system or ... Stay apprised of innovations in products and services to increase productivity. SUPERVISORY DUTIES ...

New

Nfinity Athletic

AI Automation Engineer

Atlanta, GA · On-site

You don't manage people, you manage output. What Success Looks Like First 30 days * Map the top 10 ... Strong Shopify: customer/order data, tags, Shopify Flow, app ecosystem. * Integrations: APIs ...

DemandPDX

Shopify - Senior Developer

$55.75 - $73.75/hr

Collaborate with clients, account managers, and creative teams to gather requirements, define ... Develop and maintain Shopify apps, integrations, and third-party services to enhance e-commerce ...

Burlebo

Shopify Plus Developer

Austin, TX · On-site

$103K - $119K/yr

... team and customers to explore the great outdoors with confidence. About the role We're a fast ... Who you'll work with • Technology leadership - your manager and primary technical collaborator ...

Alabama Solutions

Shopify POS Full Stack Developer

We're looking for an expert Shopify Full Stack Developer to build seamless, robust, and innovative ... services with POS frontend components. * Collaborate closely with project managers, frontend ...

Vuori, Inc.

Customer Service Agent

$19 - $23/hr

Well-organized with the ability to manage both personal and team progress. * Skilled in ... Bonus points for experience with Kustomer, Shopify, FullCircle, or Warehouse Operating Systems. Our ...

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All JobsShopify Customer Service JobsManager Shopify Customer Service Jobs

Manager Shopify Customer Service information

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$24.5K

$58K

$101K

How much do manager shopify customer service jobs pay per year?

As of Aug 10, 2026, the average yearly pay for manager shopify customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

How does a manager Shopify customer service typically collaborate with other departments to enhance the customer experience?

As a Manager of Shopify Customer Service, you will frequently collaborate with teams such as Marketing, Product Development, and IT to address customer feedback and streamline service processes. Regular coordination ensures that customer issues are communicated across departments, enabling quick resolution of technical problems and alignment on promotional campaigns or product launches. This cross-functional teamwork is essential for delivering a seamless customer experience and for implementing improvements based on direct customer insights.

What is the difference between Manager Shopify Customer Service vs Customer Support Supervisor?

AspectManager Shopify Customer ServiceCustomer Support Supervisor
ResponsibilitiesOversees Shopify customer service team, develops strategies, manages escalationsSupervises customer support agents, ensures quality service, handles daily operations
Required SkillsLeadership, Shopify platform knowledge, communication, problem-solvingCustomer service skills, team management, conflict resolution
Work EnvironmentOffice or remote, strategic focusCall centers, support centers, or online support teams
CertificationsCustomer service management, Shopify certifications beneficialCustomer support certifications, CRM training

The main difference is that the Manager Shopify Customer Service focuses on strategic leadership and managing the entire customer service team within the Shopify environment, while the Customer Support Supervisor handles daily team supervision and operational tasks. Both roles require customer service skills, but the manager position involves higher-level planning and decision-making.

What is a manager Shopify customer service?

A Manager Shopify Customer Service is a professional responsible for overseeing and leading the customer service team for a business that operates on the Shopify platform. Their main duties include managing support agents, ensuring customer inquiries are resolved efficiently, and implementing best practices to enhance the overall customer experience. They also analyze customer feedback, develop training programs, and collaborate with other departments to streamline service operations. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of Shopify's features and tools.

What are the key skills and qualifications needed to thrive as a manager Shopify customer service, and why are they important?

To thrive as a Manager Shopify Customer Service, you need expertise in customer service management, e-commerce operations, and a solid understanding of Shopify's platform, often supported by experience in retail or online sales. Familiarity with Shopify admin tools, CRM software, helpdesk systems like Zendesk, and analytics dashboards is crucial. Exceptional leadership, problem-solving, and communication skills help you motivate teams and resolve complex customer issues efficiently. These capabilities ensure high-quality customer experiences, drive retention, and support business growth in a competitive e-commerce environment.
What cities are hiring for Manager Shopify Customer Service jobs? Cities with the most Manager Shopify Customer Service job openings:
What are the most commonly searched types of Shopify Customer Service jobs? The most popular types of Shopify Customer Service jobs are:
What states have the most Manager Shopify Customer Service jobs? States with the most job openings for Manager Shopify Customer Service jobs include:
Manager Shopify Customer Service jobs near you

Shopify Associate

Amc Us LLC

Wellington, FL • On-site

$21/hr

Part-time

Medical

Re-posted 3 days ago

Job description

Benefits:
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement

Part Time Shopify Administration, Data Entry, Product listing, Collections Coordinator
In Store Required
Location Wellington FL
Job Type Part Time
Pay Starting at 20 per hour
Schedule Flexible hours must be able to work on site regularly
About the Role
Galtsand is looking for a highly organized detail oriented Shopify Associate to support both our retail Shopify POS system and our ecommerce Shopify store This role plays a critical part in keeping product listings collections and seasonal campaigns accurate clean and aligned across in store and online experiences You will work directly from our Wellington retail location to coordinate with merchandising and product teams ensuring what customers see in store is reflected online
Key Responsibilities
Shopify Product and Data Management
Upload and manage new product listings for seasonal launches
Sync and maintain accuracy between retail Shopify POS and ecommerce Shopify
Upload organize and maintain product images
Manage product details including tags variants pricing and inventory alignment
Collections and Merchandising
Create and manage collections for new seasons and campaigns
Merchandise collections to reflect in store styling and ecommerce strategy
Update homepage collections and featured products for seasonal campaigns
Maintain consistency between physical merchandising and online presentation
Quality Control and Site Organization
Perform QC checks across homepage navigation collections and product pages
Identify and fix broken links missing images or incorrect product assignments
Maintain overall Shopify organization and structure
Cross Team Coordination
Work closely with retail staff to understand in store merchandising and seasonal flow
Coordinate with ecommerce and creative teams to implement updates accurately
Act as the organizational bridge between retail and online Shopify systems
Requirements
Hands on experience with Shopify required
Strong attention to detail and organizational skills
Experience creating and managing collections in Shopify
Comfortable handling repetitive accuracy driven tasks
Ability to work independently and meet deadlines
Must be able to work on site in Wellington FL
Clear communication and follow through
Nice to Have
Experience with Shopify POS
Background in fashion apparel or retail
Understanding of merchandising and seasonal product flow
Experience managing large product catalogs
To Apply
Please submit your resume and a brief note outlining your Shopify experience and availability