Customer Service Manager
Mishawaka, IN · On-site
The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer ...
Customer Service Manager
Mishawaka, IN · On-site
The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer ...
Customer Service Manager
Mishawaka, IN · On-site
The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer ...
Customer Service Manager
Mishawaka, IN · On-site
The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer ...
Manager Customer Service
Richmond, IN · Remote
Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management * Review customer complaints thoroughly to identify and resolve ...
Manager Customer Service
Richmond, IN · Remote
Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management * Review customer complaints thoroughly to identify and resolve ...
Manager Customer Service
Richmond, IN · On-site
$84K - $102K/yr
Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management * Review customer complaints thoroughly to identify and resolve ...
Manager Customer Service
Richmond, IN · On-site
$84K - $102K/yr
Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management * Review customer complaints thoroughly to identify and resolve ...
Customer Experience Coordinator
Noblesville, IN · Hybrid
$40K - $50K/yr
Working alongside Client Strategy, ensure customer services agreements and communication needs are ... Proficiency in CRM software and Microsoft Office (Excel, Word, etc.). * Knowledge of Zoho, Shopify ...
Customer Experience Coordinator
Noblesville, IN · Hybrid
$40K - $50K/yr
Working alongside Client Strategy, ensure customer services agreements and communication needs are ... Proficiency in CRM software and Microsoft Office (Excel, Word, etc.). * Knowledge of Zoho, Shopify ...
OVERVIEW: The Customer Service Manager is a key leadership role responsible for driving a high-performing Customer Service function that delivers a consistent, positive, and reliable customer ...
OVERVIEW: The Customer Service Manager is a key leadership role responsible for driving a high-performing Customer Service function that delivers a consistent, positive, and reliable customer ...
Customer Service Manager
Muncie, IN · On-site
WHAT YOU'LL DO As a customer service manager, you will be responsible for performing various customer service functions while providing efficient and courteous service. * Resolve customer inquiries ...
Quick apply
Customer Service Manager
Muncie, IN · On-site
WHAT YOU'LL DO As a customer service manager, you will be responsible for performing various customer service functions while providing efficient and courteous service. * Resolve customer inquiries ...
Customer Experience Coordinator
Noblesville, IN · Hybrid
$40K - $50K/yr
Working alongside Client Strategy, ensure customer services agreements and communication needs are ... Proficiency in CRM software and Microsoft Office (Excel, Word, etc.). * Knowledge of Zoho, Shopify ...
Customer Experience Coordinator
Noblesville, IN · Hybrid
$40K - $50K/yr
Working alongside Client Strategy, ensure customer services agreements and communication needs are ... Proficiency in CRM software and Microsoft Office (Excel, Word, etc.). * Knowledge of Zoho, Shopify ...
Customer Experience Coordinator
Noblesville, IN · On-site
$40K - $50K/yr
Working alongside Client Strategy, ensure customer services agreements and communication needs are ... Proficiency in CRM software and Microsoft Office (Excel, Word, etc.). * Knowledge of Zoho, Shopify ...
Customer Experience Coordinator
Noblesville, IN · On-site
$40K - $50K/yr
Working alongside Client Strategy, ensure customer services agreements and communication needs are ... Proficiency in CRM software and Microsoft Office (Excel, Word, etc.). * Knowledge of Zoho, Shopify ...
Customer Experience Coordinator
Noblesville, IN · Hybrid
$40K - $50K/yr
Working alongside Client Strategy, ensure customer services agreements and communication needs are ... Proficiency in CRM software and Microsoft Office (Excel, Word, etc.). * Knowledge of Zoho, Shopify ...
Customer Experience Coordinator
Noblesville, IN · Hybrid
$40K - $50K/yr
Working alongside Client Strategy, ensure customer services agreements and communication needs are ... Proficiency in CRM software and Microsoft Office (Excel, Word, etc.). * Knowledge of Zoho, Shopify ...
Customer Service Manager
Indianapolis, IN · On-site
$65K/yr
Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring ...
Customer Service Manager
Indianapolis, IN · On-site
$65K/yr
Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring ...
Customer Service
$15.25 - $20.75/hr
The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines ...
Customer Service
$15.25 - $20.75/hr
The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines ...
Customer Service
$10 - $13/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$10 - $13/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
$10 - $13/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$10 - $13/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
$10 - $13/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$10 - $13/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
$10 - $13/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$10 - $13/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
$10 - $13/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$10 - $13/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
$10 - $13/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$10 - $13/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
$10 - $13/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$10 - $13/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
$10 - $13/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$10 - $13/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Manager Shopify Customer Service information
How does a Manager of Shopify Customer Service typically collaborate with other departments to enhance the customer experience?
As a Manager of Shopify Customer Service, you will frequently collaborate with teams such as Marketing, Product Development, and IT to address customer feedback and streamline service processes. Regular coordination ensures that customer issues are communicated across departments, enabling quick resolution of technical problems and alignment on promotional campaigns or product launches. This cross-functional teamwork is essential for delivering a seamless customer experience and for implementing improvements based on direct customer insights.
What is the difference between Manager Shopify Customer Service vs Customer Support Supervisor?
| Aspect | Manager Shopify Customer Service | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees Shopify customer service team, develops strategies, manages escalations | Supervises customer support agents, ensures quality service, handles daily operations |
| Required Skills | Leadership, Shopify platform knowledge, communication, problem-solving | Customer service skills, team management, conflict resolution |
| Work Environment | Office or remote, strategic focus | Call centers, support centers, or online support teams |
| Certifications | Customer service management, Shopify certifications beneficial | Customer support certifications, CRM training |
The main difference is that the Manager Shopify Customer Service focuses on strategic leadership and managing the entire customer service team within the Shopify environment, while the Customer Support Supervisor handles daily team supervision and operational tasks. Both roles require customer service skills, but the manager position involves higher-level planning and decision-making.
What is a Manager Shopify Customer Service?
A Manager Shopify Customer Service is a professional responsible for overseeing and leading the customer service team for a business that operates on the Shopify platform. Their main duties include managing support agents, ensuring customer inquiries are resolved efficiently, and implementing best practices to enhance the overall customer experience. They also analyze customer feedback, develop training programs, and collaborate with other departments to streamline service operations. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of Shopify's features and tools.
What are the key skills and qualifications needed to thrive as a Manager Shopify Customer Service, and why are they important?
To thrive as a Manager Shopify Customer Service, you need expertise in customer service management, e-commerce operations, and a solid understanding of Shopify's platform, often supported by experience in retail or online sales. Familiarity with Shopify admin tools, CRM software, helpdesk systems like Zendesk, and analytics dashboards is crucial. Exceptional leadership, problem-solving, and communication skills help you motivate teams and resolve complex customer issues efficiently. These capabilities ensure high-quality customer experiences, drive retention, and support business growth in a competitive e-commerce environment.
What does a Shopify manager do?
A Shopify manager oversees the daily operations of an online store built on the Shopify platform, including managing product listings, processing orders, handling customer inquiries, and coordinating with teams to ensure smooth store performance. They often use tools like Shopify admin, analytics, and customer service software to optimize sales and customer satisfaction.
Is it hard to get a Shopify job?
Getting a Shopify customer service manager position typically requires relevant experience in customer support, strong communication skills, and familiarity with Shopify's platform. Competition can vary depending on the role and location, but demonstrating proficiency with tools like live chat, email support, and problem-solving skills can improve chances of securing the job.
Is Shopify 100% remote?
A Manager Shopify Customer Service role can be remote, but it depends on the company's policies. Many companies in customer service and e-commerce support offer remote positions, often requiring strong communication skills and familiarity with Shopify tools. It's important to check the specific job listing for remote work options and requirements.
Can you make 10k a month on Shopify?
A Shopify customer service manager typically does not generate sales directly but supports customer satisfaction and retention. Earning $10,000 a month on Shopify usually depends on the overall business revenue, product margins, and sales volume, not solely on customer service roles. Achieving such income may involve managing a high-volume store, effective marketing, and sales strategies beyond customer service responsibilities.
What are the most commonly searched types of Shopify Customer Service jobs in Indiana? The most popular types of Shopify Customer Service jobs in Indiana are:
What cities in Indiana are hiring for Manager Shopify Customer Service jobs? Cities in Indiana with the most Manager Shopify Customer Service job openings:
Techniplas rating
5.9
Based on 9 frontline employees who took The Breakroom Quiz
67th of 81 rated plastic manufacturers
Job description
NEXXTA is a U.S.-based manufacturing partner with four Great Lakes facilities delivering precision, speed, and scale. We serve industry leaders across transportation, energy, medical, and defense, offering tariff-free production, open capacity, and rapid ramp-up. With in-house R&D and engineering, we help customers strengthen supply chains and build confidently in America.
SUMMARY OF POSITION:
The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer service professionals across multiple locations who are responsible for providing strong service and responsiveness to both internal and external customers while driving performance via KPIs and monitoring compliance to Company standard work and procedures
JOB DUTIES & ESSENTIAL FUNCTIONS:
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
SUMMARY OF POSITION:
The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer service professionals across multiple locations who are responsible for providing strong service and responsiveness to both internal and external customers while driving performance via KPIs and monitoring compliance to Company standard work and procedures
JOB DUTIES & ESSENTIAL FUNCTIONS:
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
- Serves as a coach/mentor for the customer service team related to resolving customer conflicts, order fulfillment challenges, training, and personal career development
- Responsible for supporting and executing against customer service strategy and experience strategies
- Manages Customer Service teams across all plant locations to ensure alignment with customer service initiatives
- Align the Customer Service team to fit both our internal and external needs best
- Supports the identification and creation of customer service standard work and ensures proper execution within locations
- Exhibits leadership expertise with the ability to influence, negotiate, and engage co-workers, subordinates, and business partners
- Develop ongoing relationships with the customer to understand and execute against their internal business requirements, implement new business opportunities and inter-plant business transfers
- Ensures customer adherence to established pricing, terms, and conditions
- Drive continuous improvement throughout the CS organization based on defined organizational metrics and reporting
- Participates in special projects and performs other duties as assigned
- Monthly/Quarterly visits to assigned plants required with approximately 10-20% travel
- QUALIFICATIONS (KNOWLEDGE, SKILLS & ABILITIES
- Bachelor's degree required
- Minimum of 5 years functional Customer Service/Manufacturing Operations related experience and/or training; 1-3 years automotive industry experience preferred; or equivalent combination of education and experience
- Demonstrated comfort dealing with large, demanding customers
- Proven ability and willingness to develop relationships with customers and internal functional partners
- Broad and deep experience in all aspects of management and operations
- Familiarity with data analytics and reporting, including ability to manage requests for sales reporting and data gathering
- Familiarity with Manufacturing ERP Operational systems
- Leadership/Management of people experience
- Project Management Lead experience
- Ability to think and act strategically in the business while being able to focus on day-to-day operational execution
- Experience in building strong, collaborative relationships with internal and external business partners
- History of client-driven with a strong service orientation
- Strong communication (written and verbal) and influencing skills; comfortable communicating at various organizational and functional levels, and able to back up thoughts with facts and analysis
- Proficiency with Excel, Access, and other MS Office applications
- Nexxta is an Equal Opportunity Employer.
What Techniplas employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Techniplas
Sourced by ZipRecruiter
Industry
Motor vehicle manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Two Rivers, WI, US
Year founded
2010