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Manager Shopify Customer Service Jobs in Indiana

Lids

Senior Front-End Engineer

Indianapolis, IN · On-site

$117K - $161K/yr

... Shopify and ERP, OMS, PIM, CRM, payment, tax, fulfillment, search, and marketing platforms. * Develop and consume REST and GraphQL APIs, webhooks, and event-driven services for real-time and batch ...

New

OSBORN LLC

Manager Customer Service

Richmond, IN · Remote

Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management * Review customer complaints thoroughly to identify and resolve ...

Techniplas

Customer Service Manager

Mishawaka, IN · On-site

The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer ...

Osborn GmbH

Manager Customer Service

Richmond, IN · On-site

$84K - $102K/yr

Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management * Review customer complaints thoroughly to identify and resolve ...

Techniplas

Customer Service Manager

Mishawaka, IN · On-site

The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer ...

Hobby Lobby

Customer Service Manager

Whitestown, IN · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

NRP Jones LLC

Customer Service Manager

La Porte, IN · On-site

Position Summary This position is responsible for providing excellent customer service in an ... The ideal candidate will have strong leadership, technical expertise, and the ability to manage ...

NRP Jones LLC

Customer Service Manager

La Porte, IN · On-site

Description Position Summary This position is responsible for providing excellent customer service ... The ideal candidate will have strong leadership, technical expertise, and the ability to manage ...

NRP Jones LLC

Customer Service Manager

La Porte, IN · On-site

Position Summary This position is responsible for providing excellent customer service in an ... The ideal candidate will have strong leadership, technical expertise, and the ability to manage ...

Aon Corporation

Customer Service Manager

Fort Wayne, IN · Hybrid

$86K - $92K/yr

Aon Is Looking For A Customer Service Manager We currently have an exciting hybrid career opportunity for a Customer Service Manager in our Ft. Wayne, IN office. This position will support Aon's K&K ...

Resource Hub

Customer Service Manager

Indianapolis, IN · On-site

Summary The Customer Service Manager under the direct supervision of the Director of Customer Experience, shall have responsibility for overseeing incoming phone calls and responding to patient ...

Aon Corporation

Customer Service Manager

Fort Wayne, IN · On-site

$86K - $92K/yr

Aon Is Looking For A Customer Service Manager We currently have an exciting hybrid career opportunity for a Customer Service Manager in our Ft. Wayne, IN office. This position will support Aon's K&K ...

SpartanNash

Customer Service Manager

Goshen, IN · On-site

... managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts ...

dbi

Customer Service

Greenwood, IN · On-site

$15.25 - $20.75/hr

The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines ...

KFC

Customer Service

Indianapolis, IN

$10 - $13/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

KFC

Customer Service

Brownsburg, IN

$10 - $13/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

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Manager Shopify Customer Service information

How does a manager Shopify customer service typically collaborate with other departments to enhance the customer experience?

As a Manager of Shopify Customer Service, you will frequently collaborate with teams such as Marketing, Product Development, and IT to address customer feedback and streamline service processes. Regular coordination ensures that customer issues are communicated across departments, enabling quick resolution of technical problems and alignment on promotional campaigns or product launches. This cross-functional teamwork is essential for delivering a seamless customer experience and for implementing improvements based on direct customer insights.

What is the difference between Manager Shopify Customer Service vs Customer Support Supervisor?

AspectManager Shopify Customer ServiceCustomer Support Supervisor
ResponsibilitiesOversees Shopify customer service team, develops strategies, manages escalationsSupervises customer support agents, ensures quality service, handles daily operations
Required SkillsLeadership, Shopify platform knowledge, communication, problem-solvingCustomer service skills, team management, conflict resolution
Work EnvironmentOffice or remote, strategic focusCall centers, support centers, or online support teams
CertificationsCustomer service management, Shopify certifications beneficialCustomer support certifications, CRM training

The main difference is that the Manager Shopify Customer Service focuses on strategic leadership and managing the entire customer service team within the Shopify environment, while the Customer Support Supervisor handles daily team supervision and operational tasks. Both roles require customer service skills, but the manager position involves higher-level planning and decision-making.

What is a manager Shopify customer service?

A Manager Shopify Customer Service is a professional responsible for overseeing and leading the customer service team for a business that operates on the Shopify platform. Their main duties include managing support agents, ensuring customer inquiries are resolved efficiently, and implementing best practices to enhance the overall customer experience. They also analyze customer feedback, develop training programs, and collaborate with other departments to streamline service operations. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of Shopify's features and tools.

What are the key skills and qualifications needed to thrive as a manager Shopify customer service, and why are they important?

To thrive as a Manager Shopify Customer Service, you need expertise in customer service management, e-commerce operations, and a solid understanding of Shopify's platform, often supported by experience in retail or online sales. Familiarity with Shopify admin tools, CRM software, helpdesk systems like Zendesk, and analytics dashboards is crucial. Exceptional leadership, problem-solving, and communication skills help you motivate teams and resolve complex customer issues efficiently. These capabilities ensure high-quality customer experiences, drive retention, and support business growth in a competitive e-commerce environment.

What are the most commonly searched types of Shopify Customer Service jobs in Indiana?

The most popular types of Shopify Customer Service jobs in Indiana are:

What cities in Indiana are hiring for Manager Shopify Customer Service jobs?

Cities in Indiana with the most Manager Shopify Customer Service job openings:

Manager Shopify Customer Service jobs near you

Senior Front-End Engineer

Lids

Indianapolis, IN • On-site

$117K - $161K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Lids rating

5.8

Company rating: 5.8 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

61st of 104 rated fashion retailers

Job description

Description
Senior Front-End Engineer
About Our Company
At Lids Sports Group, we don't just sell hats - we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.
Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We're also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.
From specialty concept stores for the NBA and NHL to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams - in style.
General Position Summary
The Senior Front-End Engineer will design, develop, and optimize modern eCommerce experiences across Shopify and related digital commerce platforms. This role will lead customer-facing storefront development and build and support integrations among Shopify, enterprise applications, third-party services, and internal platforms. The ideal candidate combines deep front-end engineering expertise with hands-on experience with Shopify, APIs, and systems integration, and collaborates across Product, UX, Marketing, Merchandising, StoreOps, ERP, and Engineering teams to deliver scalable, secure, and high-performing digital experiences.
Principal Duties and Responsibilities
  • Design, develop, and maintain Shopify storefronts using Shopify Plus, Liquid, JavaScript, TypeScript, HTML, and CSS.
  • Build responsive, accessible, and high-performing experiences across desktop, tablet, and mobile devices.
  • Develop custom Shopify themes, reusable components, sections, app extensions, and checkout extensions.
  • Architect and support integrations between Shopify and ERP, OMS, PIM, CRM, payment, tax, fulfillment, search, and marketing platforms.
  • Develop and consume REST and GraphQL APIs, webhooks, and event-driven services for real-time and batch integrations.
  • Build reusable React and Next.js components and contribute to shared front-end standards and design systems.
  • Partner with UX/UI designers to translate requirements and design concepts into scalable, production-ready experiences.
  • Optimize Core Web Vitals, SEO, accessibility, observability, site reliability, and conversion performance.
  • Collaborate with backend, integration, security, data, architecture, product, quality assurance, and business teams.
  • Troubleshoot production issues and perform root-cause analysis across storefront, application, API, and integration layers.
  • Participate in architecture reviews and recommend improvements for scalability, performance, maintainability, and security.
  • Mentor engineers through code reviews, technical coaching, documentation, and engineering best practices.
  • Design, implement, and support automated CI/CD pipelines for Shopify themes, applications, and extensions using Shopify CLI, Git, and Azure DevOps, including automated validation, environment promotion, release management, production deployments, and rollback procedures.deployments.
  • Manage Shopify theme lifecycle, including preview themes, version control, Theme Access, Shopify CLI, deployment automation, and production publishing while preserving store configuration and ensuring reliable rollback capabilities.
  • Experience implementing Shopify customer authentication using the Customer Account API, passwordless one-time passcodes, OAuth 2.0, PKCE, and secure session management.
  • Participate in Agile ceremonies and stay current on Shopify capabilities, web technologies, and eCommerce trends

Job Required Knowledge and Skills
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience.
  • 7+ years of software development experience, including 5+ years focused on front-end engineering.
  • 3+ years of hands-on Shopify development experience, including experience with Shopify Plus.
  • Advanced proficiency in JavaScript, TypeScript, HTML5, CSS3, and modern responsive design.
  • Strong experience with React, Next.js, or a comparable modern front-end framework.
  • Hands-on experience with Shopify Liquid, Admin API, Storefront API, GraphQL, webhooks, metafields, metaobjects, Shopify Functions, and checkout extensibility.
  • Experience integrating Shopify with enterprise platforms such as ERP, OMS, PIM, CRM, fulfillment, payment, or marketing systems.
  • Strong understanding of REST and GraphQL APIs, authentication, web security, integration patterns, and error handling.
  • Experience with Git-based workflows and CI/CD platforms such as GitHub or Azure DevOps.
  • Strong analytical, troubleshooting, communication, collaboration, and stakeholder-management skills.

Preferred Qualifications
  • Experience integrating Shopify with Microsoft Dynamics 365 or other enterprise ERP platforms.
  • Retail, digital commerce, or omnichannel industry experience.
  • Experience with headless or composable commerce architectures.
  • Familiarity with Azure Functions, Logic Apps, Service Bus, API Management, and event-driven architecture.
  • Experience with commerce ecosystem platforms such as Algolia, Bloomreach, Nosto, Klaviyo, or comparable technologies.
  • Experience with Google Analytics, Google Tag Manager, experimentation, personalization, and A/B testing platforms.
  • Experience with automated testing tools such as Jest, Cypress, or Playwright.

Technical Skills
  • Front End: React, Next.js, TypeScript, JavaScript, HTML5, CSS3, SCSS, responsive design, accessibility
  • Shopify: Shopify Plus, Liquid, Admin API, Storefront API, GraphQL, Functions, Flow, webhooks, metafields, metaobjects, checkout extensibility
  • Integrations: REST, GraphQL, webhooks, middleware, event-driven architecture, ERP, OMS, PIM, CRM, fulfillment and payments
  • DevOps & Quality: Git, GitHub, Azure DevOps, CI/CD, automated testing, Jest, Cypress, Playwright, monitoring and observability

What We Offer
  • Comprehensive medical, dental, and vision coverage
  • Retirement plan
  • 100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program
  • Paid Time Off
  • Generous employee discount and exclusive perks
  • Ongoing career development, including discounted secondary education courses
  • A collaborative, innovative, and team-oriented work environment
  • Early Wage Access options
  • Bonus eligibility depending on position level

Physical Demands & Requirements
  • Ability to operate a computer and work with digital systems for extended periods
  • Ability to communicate verbally and visually with internal teams and stakeholders
  • Ability to work in an office or remote environment with frequent task deadlines
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Work Environment
  • Hybrid office environment, with support needs that may include distribution center, retail, or remote users.
  • Schedule adjustments are likely to happen, general 8-hour shift beginning between 8 to 11 a.m. and ending between 5 to 8 p.m.; schedule flexibility may be provided based on business needs.
  • Overtime availability will be required for urgent incidents, special projects, or business-critical support needs.

ADDITIONAL INFORMATION
Employment Requirements
Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.
Equal Employment Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Notice to Applicants
In connection with your application, we collect information that identifies, reasonably relates to, or describes you ("Personal Information"). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, and other employment-related information.
Need Accessibility Assistance?
Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.

What Lids employees say

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About Lids

Sourced by ZipRecruiter

For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officially licensed products from professional sports federations and headwear of the hottest sports and fashion brands to sell, which we do. We have already made it through years of hard work, learned from our successes and failures, lived at the intersection of fan and fashion and stayed true to our core values.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1995

Social media

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