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Manager Shopify Customer Service Jobs in Indiana

ExtensisHR

Customer Experience Coordinator

Noblesville, IN · Hybrid

$40K - $50K/yr

Working alongside Client Strategy, ensure customer services agreements and communication needs are ... Proficiency in CRM software and Microsoft Office (Excel, Word, etc.). * Knowledge of Zoho, Shopify ...

Techniplas

Customer Service Manager

Mishawaka, IN

The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer ...

OSBORN LLC

Manager Customer Service

Richmond, IN · Remote

Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management * Review customer complaints thoroughly to identify and resolve ...

Techniplas

Customer Service Manager

Mishawaka, IN · On-site

The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer ...

Osborn GmbH

Manager Customer Service

Richmond, IN · On-site

$84K - $102K/yr

Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management * Review customer complaints thoroughly to identify and resolve ...

Dexter

Customer Service Manager

Bristol, IN

OVERVIEW: The Customer Service Manager is a key leadership role responsible for driving a high-performing Customer Service function that delivers a consistent, positive, and reliable customer ...

Thumbprint

Customer Experience Coordinator

Noblesville, IN · Hybrid

$40K - $50K/yr

Working alongside Client Strategy, ensure customer services agreements and communication needs are ... Proficiency in CRM software and Microsoft Office (Excel, Word, etc.). * Knowledge of Zoho, Shopify ...

Thumbprint

Customer Experience Coordinator

Noblesville, IN · On-site

$40K - $50K/yr

Working alongside Client Strategy, ensure customer services agreements and communication needs are ... Proficiency in CRM software and Microsoft Office (Excel, Word, etc.). * Knowledge of Zoho, Shopify ...

Thumbprint

Customer Experience Coordinator

Noblesville, IN · Hybrid

$40K - $50K/yr

Working alongside Client Strategy, ensure customer services agreements and communication needs are ... Proficiency in CRM software and Microsoft Office (Excel, Word, etc.). * Knowledge of Zoho, Shopify ...

dbi

Customer Service

Greenwood, IN

$15.25 - $20.75/hr

The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines ...

KFC

Customer Service

Evansville, IN

$10 - $13/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

KFC

Customer Service

Brownsburg, IN

$10 - $13/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

KFC

Customer Service

Carmel, IN

$10 - $13/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

KFC

Customer Service

Indianapolis, IN

$10 - $13/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

KFC

Customer Service

Shelbyville, IN

$10 - $13/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

KFC

Customer Service

Warsaw, IN

$10 - $13/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

KFC

Customer Service

Lafayette, IN

$10 - $13/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

KFC

Customer Service

Kendallville, IN

$10 - $13/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

KFC

Customer Service

Auburn, IN

$10 - $13/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

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All JobsShopify Customer Service JobsManager Shopify Customer Service JobsManager Shopify Customer Service Jobs in Indiana

Manager Shopify Customer Service information

How does a Manager of Shopify Customer Service typically collaborate with other departments to enhance the customer experience?

As a Manager of Shopify Customer Service, you will frequently collaborate with teams such as Marketing, Product Development, and IT to address customer feedback and streamline service processes. Regular coordination ensures that customer issues are communicated across departments, enabling quick resolution of technical problems and alignment on promotional campaigns or product launches. This cross-functional teamwork is essential for delivering a seamless customer experience and for implementing improvements based on direct customer insights.

What is the difference between Manager Shopify Customer Service vs Customer Support Supervisor?

AspectManager Shopify Customer ServiceCustomer Support Supervisor
ResponsibilitiesOversees Shopify customer service team, develops strategies, manages escalationsSupervises customer support agents, ensures quality service, handles daily operations
Required SkillsLeadership, Shopify platform knowledge, communication, problem-solvingCustomer service skills, team management, conflict resolution
Work EnvironmentOffice or remote, strategic focusCall centers, support centers, or online support teams
CertificationsCustomer service management, Shopify certifications beneficialCustomer support certifications, CRM training

The main difference is that the Manager Shopify Customer Service focuses on strategic leadership and managing the entire customer service team within the Shopify environment, while the Customer Support Supervisor handles daily team supervision and operational tasks. Both roles require customer service skills, but the manager position involves higher-level planning and decision-making.

What is a Manager Shopify Customer Service?

A Manager Shopify Customer Service is a professional responsible for overseeing and leading the customer service team for a business that operates on the Shopify platform. Their main duties include managing support agents, ensuring customer inquiries are resolved efficiently, and implementing best practices to enhance the overall customer experience. They also analyze customer feedback, develop training programs, and collaborate with other departments to streamline service operations. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of Shopify's features and tools.

What are the key skills and qualifications needed to thrive as a Manager Shopify Customer Service, and why are they important?

To thrive as a Manager Shopify Customer Service, you need expertise in customer service management, e-commerce operations, and a solid understanding of Shopify's platform, often supported by experience in retail or online sales. Familiarity with Shopify admin tools, CRM software, helpdesk systems like Zendesk, and analytics dashboards is crucial. Exceptional leadership, problem-solving, and communication skills help you motivate teams and resolve complex customer issues efficiently. These capabilities ensure high-quality customer experiences, drive retention, and support business growth in a competitive e-commerce environment.

What does a Shopify manager do?

A Shopify manager oversees the daily operations of an online store built on the Shopify platform, including managing product listings, processing orders, handling customer inquiries, and coordinating with teams to ensure smooth store performance. They often use tools like Shopify admin, analytics, and customer service software to optimize sales and customer satisfaction.

Is it hard to get a Shopify job?

Getting a Shopify customer service manager position typically requires relevant experience in customer support, strong communication skills, and familiarity with Shopify's platform. Competition can vary depending on the role and location, but demonstrating proficiency with tools like live chat, email support, and problem-solving skills can improve chances of securing the job.

Is Shopify 100% remote?

A Manager Shopify Customer Service role can be remote, but it depends on the company's policies. Many companies in customer service and e-commerce support offer remote positions, often requiring strong communication skills and familiarity with Shopify tools. It's important to check the specific job listing for remote work options and requirements.

Can you make 10k a month on Shopify?

A Shopify customer service manager typically does not generate sales directly but supports customer satisfaction and retention. Earning $10,000 a month on Shopify usually depends on the overall business revenue, product margins, and sales volume, not solely on customer service roles. Achieving such income may involve managing a high-volume store, effective marketing, and sales strategies beyond customer service responsibilities.
What are the most commonly searched types of Shopify Customer Service jobs in Indiana? The most popular types of Shopify Customer Service jobs in Indiana are:
What cities in Indiana are hiring for Manager Shopify Customer Service jobs? Cities in Indiana with the most Manager Shopify Customer Service job openings:
Manager Shopify Customer Service jobs near you
Customer Experience Coordinator

Customer Experience Coordinator

ExtensisHR

Noblesville, IN • Hybrid

$40K - $50K/yr

Full-time

Medical, Retirement, PTO

Posted 9 days ago

Job description


Thumbprint is a branded merchandise and technology company on a mission to revolutionize the way people interact with branded merchandise. We partner with some of the world’s most recognized brands—blending strategy, creativity, and cutting-edge tech to create experiences that go far beyond “just swag.” We’re not your average promo company. We're a bold, fast-growing team of thinkers, doers, creators, and connectors who want to make branded merch smarter, smoother, and more meaningful.


As a Customer Experience Coordinator, you will play a critical role in creating the 7 Star Customer Experience Thumbprint sets as its standard. This position requires a blend of operational efficiency, customer support, and project coordination to ensure that customer needs are met with professionalism, we address issues at the root, and proactively communicate with customers on orders as required. You will collaborate closely with Account Management, Technology, and Warehouse teams, and be part of our Online Orders Team as you serve our customers daily.


  • Create a “7 Star Experience" for all customers reaching out via support emails & chats for the Thumbprint e-commerce store fronts.
  • Own client communication points from reach out to delivery.
  • Coordinate proactive customer communication on order delays and changes.
  • Develop thorough understanding of e-commerce platforms [Order My Gear, Four51, and Shopify]
  • Troubleshoot process breaks in e-commerce workflows, leading to poor customer experience.
  • Facilitate correction of break downs in process or technology in e-commerce order work flow by organizing appropriate team members and ensuring completion of corrective actions.
  • Coordinate customer communication needs and execute appropriate communications as tied with pop up stores and e-commerce campaigns.
  • Working alongside Client Strategy, ensure customer services agreements and communication needs are executed efficiently and effectively.
  • Assist Director of Operations in developing customer service strategy for ongoing customer experience excellence.

  • Experience: 1-3 years of experience in customer service preferred.
  • Experience in the promotional products, merchandising, or e-commerce industries.
  • Strong organizational and multitasking skills, with the ability to manage multiple projects and priorities simultaneously.
  • Excellent communication and interpersonal skills, with a client-focused mindset is a must.
  • Proficiency in CRM software and Microsoft Office (Excel, Word, etc.).
  • Knowledge of Zoho, Shopify, or Four51 a plus.
  • Attention to detail and a commitment to accuracy in all aspects of work.

*We’re currently looking for candidates based in Noblesville, IN*


Why Join Thumbprint?
Work with national brands and fast-growth companies on creative, high-impact campaigns. Be part of a culture that values action, innovation, and people-first leadership. Enjoy competitive pay, real benefits, and room to grow. Join a company that’s using technology and strategy to change the game in branded merchandise.

Salary Range: $40k- $50k, based on experience. 

Benefits:

  • Competitive Paid Time Off
  • Medical Insurance: Optional enrollment available after 30 days of employment
  • 401(k) Retirement Plan: Optional enrollment after 90 days, with company contribution
  • Wellness Reimbursement: Wellness credit available immediately upon hire
  • Recognition & Anniversary Programs: Participate in the Merch Maker Assembly Program and Anniversary Milestone Program
  • Flexible Work Options: Remote or hybrid flexibility based on role and team needs
  • Be the Customer Program: Eligibility to participate after 90 days of employment

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