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Shopify Customer Service Jobs (NOW HIRING)

Randstad

Customer Care Representative

Henderson, NV · On-site

$23.99 - $24/hr

Shopify * Customer Service * Phones Qualifications * Years of experience: 2 years * Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our ...

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Amc Us LLC

Shopify Associate

Wellington, FL · On-site

$21/hr

... what customers see in store is reflected online Key Responsibilities Shopify Product and Data Management Upload and manage new product listings for seasonal launches Sync and maintain accuracy ...

SHENS POWER INC

Internet Sales

Hacienda Heights, CA · On-site

You must have experience with the following: - Word - Excel - Outlook - Internet Forums - Shopify - Customer Service - General knowledge of aftermarket car parts Job Duties: - Good communication ...

SHENS POWER INC

Internet Sales

Hacienda Heights, CA · On-site

You must have experience with the following: - Word - Excel - Outlook - Internet Forums - Shopify - Customer Service - General knowledge of aftermarket car parts Job Duties: - Good communication ...

Powerflex Supply

Sales Associate

San Antonio, TX · On-site

$12.75 - $17.25/hr

... through our CRM and Shopify systems. -Follow up with prospects and existing customers to drive ... service, or ag supply strongly preferred. -Excellent communication skills and ability to build ...

Powerflex Supply

Sales Associate

San Antonio, TX · On-site

$12.75 - $17.25/hr

... through our CRM and Shopify systems. -Follow up with prospects and existing customers to drive ... service, or ag supply strongly preferred. -Excellent communication skills and ability to build ...

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Shopify Customer Service information

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How much do shopify customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for shopify customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Shopify Customer Service?

A Shopify Customer Service job involves assisting customers with inquiries, orders, refunds, and technical issues related to a Shopify store. Representatives communicate with customers via email, chat, or phone to resolve problems efficiently. They also provide guidance on using Shopify features, troubleshoot common issues, and ensure a smooth shopping experience. Excellent communication, problem-solving skills, and knowledge of Shopify's platform are essential for this role.

What are the typical daily responsibilities of a Shopify Customer Service representative?

Shopify Customer Service representatives are responsible for assisting customers with order inquiries, troubleshooting account or payment issues, and providing detailed product information via email, chat, or phone. They often collaborate closely with sales, fulfillment, and technical support teams to resolve complex issues and ensure timely order processing. In addition to handling incoming requests, representatives may also proactively reach out to customers regarding order updates or to gather feedback. Daily tasks require multitasking and timely communication to maintain a high level of customer satisfaction.

What are the key skills and qualifications needed to thrive in the Shopify Customer Service position, and why are they important?

To thrive as a Shopify Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of e-commerce operations, typically supported by prior customer service experience. Familiarity with the Shopify platform, CRM systems, and ticketing tools like Zendesk or Freshdesk is often required. Patience, active listening, and the ability to remain calm under pressure are key soft skills that help in building customer trust and resolving issues efficiently. These skills are crucial for ensuring customer satisfaction, repeat business, and effective handling of a wide range of inquiries in a dynamic online retail environment.

Does Shopify do customer service?

Shopify Customer Service refers to the support provided by Shopify to its users, including store owners and customers, to resolve technical issues, answer questions, and assist with platform features. Customer service roles at Shopify typically involve communication skills, familiarity with the platform, and problem-solving abilities, often through chat, email, or phone support. These roles are essential for maintaining user satisfaction and platform reliability.

Does Shopify offer remote work?

Shopify Customer Service roles often offer remote work options, allowing employees to work from home or other locations. These positions typically require strong communication skills and familiarity with customer support tools, and remote work availability can vary by role and location.

What do Shopify customer service jobs pay?

Shopify customer service jobs typically pay between $12 and $20 per hour, depending on experience, location, and the specific employer. Salaries can vary based on whether the role is part-time or full-time, and some positions may offer additional benefits or bonuses.
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Shopify Customer Service jobs near you
Infographic showing various Shopify Customer Service job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Shopify Customer Service Associate - Returns

DNAM Brands

Beverly Hills, CA

$20 - $25/hr

Full-time

Posted 13 days ago

Job description

DNAM Brands is a family-owned and operated company that owns and licenses a portfolio of globally recognized fashion and lifestyle brands, including Von Dutch, Ed Hardy, Valentino Orlandi, Allbirds, Badgley Mischka, and more. We are seeking an organized and detail-oriented Customer Service Associate to manage incoming customer returns across our e-commerce platforms. This position is responsible for receiving returned shipments from carriers such as UPS, USPS, and FedEx, verifying package and tracking information, inspecting returned merchandise, and accurately processing returns through platforms including Shopify, TikTok Shop and Whatnot.

The ideal candidate is dependable, comfortable working with physical shipments, and able to maintain accuracy in a fast-paced e-commerce environment.

Responsibilities
  • Receive, sort, and inspect incoming customer returns
  • Verify packages against tracking, order, and customer information
  • Process returns and update records across e-commerce platforms
  • Document and escalate damaged, missing, incorrect, or ineligible items
  • Prepare approved merchandise for restocking, transfer, or further review
  • Maintain an organized returns area and meet processing timelines
  • Coordinate with internal teams to resolve return issues and support refunds, exchanges, and inventory adjustments
  • Assist with basic returns reporting and other related duties as assigned
Qualifications
  • 1 year or more previous experience in returns processing, shipping and receiving, warehouse operations, order fulfillment, or e-commerce preferred
  • Shopify experience is preferred 
  • Familiarity with TikTok Shop, Whatnot or similar e-commerce platforms is a plus
  • Experience working with UPS, USPS, FedEx, and online carrier tracking systems preferred
  • Strong attention to detail and ability to match packages with tracking and order information
  • Moderate computer skills and comfort learning new platforms and internal systems
  • Strong organizational, time-management, and problem-solving skills
  • Ability to work independently while communicating effectively with cross-functional teams
  • Dependable, punctual, and able to work efficiently in a fast-paced environment
  • Ability to safely open, move, and organize packages and perform physical tasks associated with processing returns
  • Ability to be able to lift up to 50 pounds
$20 - $25 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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