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Shopify Customer Service Jobs in Utah (NOW HIRING)

Downeast

Customer Experience Specialist

Logan, UT · On-site

$15.25 - $19.25/hr

... of customer service experience (e-commerce or retail support preferred). * Technical Aptitude: Quick to learn new software and comfortable using Microsoft Office/Teams and Shopify (or similar e ...

Downeast

Customer Experience Specialist

Logan, UT · On-site

$15.25 - $19.25/hr

... of customer service experience (e-commerce or retail support preferred). * Technical Aptitude: Quick to learn new software and comfortable using Microsoft Office/Teams and Shopify (or similar e ...

Better Being Co

Customer Excellence Specialist

Ogden, UT · On-site

$16.75 - $22/hr

... service and operations. Essential Functions Customer and Order Support * Manage direct-to-consumer ... Utilize HubSpot CRM, Zentail/ChannelAdvisor, and Shopify to support customer interactions and order ...

Nutraceutical

Customer Excellence Specialist

Ogden, UT

$16.75 - $22/hr

Utilize HubSpot CRM,Zentail/ChannelAdvisor, and Shopify to support customer interactions and order ... years of customer service experience, preferably in a call center or high-volume support ...

Corrado Properties

Retail Sales Associate

Moab, UT · On-site

$15 - $17.25/hr

Greet customers and provide friendly, helpful service * Operate the point-of-sale (POS - Shopify) system and handle cash and card transactions accurately * Prepare and serve coffee, espresso drinks ...

Archipelago Companies

Roark Key Holder- Park City

Park City, UT · On-site

$14.75 - $18.25/hr

As Key Holder you will be responsible for providing exceptional customer service while maximizing ... Computer skills to include operating POS sales (Shopify) * Support and promote the Point-of-Sale ...

Fashionphile

Contact Center Concierge I

Lehi, UT

Prior experience with Ring Central Contact Center, Salesforce, Shopify and Google Suite tools. * Nice to Have: Experience in luxury customer service, e-commerce, or high-end retail. What We Offer

FASHIONPHILE

Contact Center Concierge I

Lehi, UT · On-site

$20/hr

Prior experience with Ring Central Contact Center, Salesforce, Shopify and Google Suite tools. * Nice to Have: Experience in luxury customer service, e-commerce, or high-end retail. What We Offer

Fashionphile

Contact Center Concierge I

Lehi, UT · On-site

$20/hr

Prior experience with Ring Central Contact Center, Salesforce, Shopify and Google Suite tools. * Nice to Have: Experience in luxury customer service, e-commerce, or high-end retail. What We Offer

Solomon Page

Technical Integration Engineer

Draper, UT · On-site

$60 - $65/hr

... Customer Onboarding. * Experience working with APIs, REST/JSON, web services, and system ... Experience with Shopify, ChannelAdvisor (Rithum), SAP, Salesforce Commerce Cloud, or similar ...

Utah State University

Business Consultant

Beaver, UT · On-site

... customer service practices. * Advise businesses on digital marketing strategy, including search ... Experience with platforms such as Shopify, WooCommerce, Squarespace, Wix, Etsy, Amazon, Google ...

Utah State University

Business Consultant

Beaver, UT · On-site

... customer service practices. * Advise businesses on digital marketing strategy, including search ... Experience with platforms such as Shopify, WooCommerce, Squarespace, Wix, Etsy, Amazon, Google ...

Sundance Resort

Director of Retail

Sundance, UT

Promote a culture focused on guest first service, accountability, innovation, and continuous ... Manage Shopify and all online retail platforms. * Monitor online sales performance and customer ...

Sundance Mountain Resort

Director of Retail

Provo, UT · On-site

Promote a culture focused on guest first service, accountability, innovation, and continuous ... Manage Shopify and all online retail platforms. * Monitor online sales performance and customer ...

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Shopify Customer Service information

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How much do shopify customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for shopify customer service in Utah is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.04 per hour, depending on experience, location, and employer.

What do Shopify jobs pay?

Shopify customer service roles typically pay between $12 and $20 per hour, depending on experience, location, and specific responsibilities. Salaries can vary for full-time positions, with some roles offering additional benefits such as bonuses or flexible schedules.

What are the typical daily responsibilities of a Shopify Customer Service representative?

Shopify Customer Service representatives are responsible for assisting customers with order inquiries, troubleshooting account or payment issues, and providing detailed product information via email, chat, or phone. They often collaborate closely with sales, fulfillment, and technical support teams to resolve complex issues and ensure timely order processing. In addition to handling incoming requests, representatives may also proactively reach out to customers regarding order updates or to gather feedback. Daily tasks require multitasking and timely communication to maintain a high level of customer satisfaction.

What are the key skills and qualifications needed to thrive in the Shopify Customer Service position, and why are they important?

To thrive as a Shopify Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of e-commerce operations, typically supported by prior customer service experience. Familiarity with the Shopify platform, CRM systems, and ticketing tools like Zendesk or Freshdesk is often required. Patience, active listening, and the ability to remain calm under pressure are key soft skills that help in building customer trust and resolving issues efficiently. These skills are crucial for ensuring customer satisfaction, repeat business, and effective handling of a wide range of inquiries in a dynamic online retail environment.

Can a beginner become a Shopify Customer Service VA?

Yes, beginners can become a Shopify Customer Service VA, as the role often requires basic communication skills, familiarity with Shopify platforms, and customer support tools. Prior experience is not mandatory, but having knowledge of e-commerce and good problem-solving abilities can improve job prospects. Training is typically provided, making it accessible for newcomers to start in this role.

Does Shopify do remote work?

Shopify Customer Service roles often offer remote work options, especially for customer support positions that can be performed online. The company has a flexible work environment, and many customer service jobs are fully remote, requiring good communication skills and familiarity with digital tools. However, specific roles and locations may vary, so it is advisable to check the job listing for remote work availability.

Is it hard to get hired at Shopify?

Getting hired as a Shopify Customer Service representative typically requires good communication skills, familiarity with e-commerce platforms, and the ability to handle customer inquiries efficiently. The hiring process often involves multiple interviews and assessments to evaluate problem-solving abilities and technical knowledge. Candidates with relevant experience and a strong customer service background generally have a better chance of securing the role.

What is a Shopify Customer Service job?

A Shopify Customer Service job involves assisting customers with inquiries, orders, refunds, and technical issues related to a Shopify store. Representatives communicate with customers via email, chat, or phone to resolve problems efficiently. They also provide guidance on using Shopify features, troubleshoot common issues, and ensure a smooth shopping experience. Excellent communication, problem-solving skills, and knowledge of Shopify's platform are essential for this role.

What are the most commonly searched types of Shopify Customer Service jobs in Utah? The most popular types of Shopify Customer Service jobs in Utah are:
What are popular job titles related to Shopify Customer Service jobs in Utah? For Shopify Customer Service jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Shopify Customer Service jobs in Utah look for? The top searched job categories for Shopify Customer Service jobs in Utah are:
Shopify Customer Service jobs near you
Infographic showing various Shopify Customer Service job openings in Utah as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,593 per year, or $17.1 per hour.
Customer Experience Specialist

Customer Experience Specialist

Downeast

Logan, UT • On-site

$15.25 - $19.25/hr

Part-time

Posted 13 days ago

Job description

About the Role
Downeast is looking for a self-motivated, quick-thinking Customer Experience Specialist to join our team for 10 hours per week. In this role, you will be the primary point of contact for our online customers and our retail store associates, resolving problems quickly and keeping daily operations running smoothly.
The position requires someone who learns software quickly, makes good judgement calls independently, and stays focused while working on their own.
Schedule & Location
  • Hours: ~10 hours per week (Friday evenings and Saturdays). Occasional extra hours during peak holiday seasons may be available.
  • Location: Remote or hybrid at our Nibley, UT office.

Key Responsibilities
  • Customer Support: Provide timely, high-quality responses to customer inquiries via email and live chat regarding order tracking, returns, gift card transfers, order corrections, and product questions.
  • Retail Store Support: Answer calls and chats from retail store associates needing immediate help with complex returns, pricing discrepancies, point-of-sale issues, or stock checks.
  • Product Knowledge: Proactively learn our product lines (including fit, materials, care, and stock availability) to answer questions accurately and offer recommendations with confidence.
  • System Management: Accurately process transactions within Shopify, ticketing software, and Microsoft applications (Teams, Outlook).
  • Independent Problem Solving: Apply company policies thoughtfully to solve customer issues, balancing customer satisfaction with company policy without needing step-by-step guidance.
  • Cross-Functional Communication: Work alongside our e-commerce and retail store teams to flag recurring issues and help refine support workflows.

Qualifications & Requirements
  • Experience: 1+ years of customer service experience (e-commerce or retail support preferred).
  • Technical Aptitude: Quick to learn new software and comfortable using Microsoft Office/Teams and Shopify (or similar e-commerce tools). Shopify experience is preferred.
  • Sound Judgment: Able to make fast, fair decisions on your feet with minimal supervision.
  • Strong Communication: Clear, warm, and professional written communication for chat/email, and a friendly, efficient phone manner for store associates.
  • Self-Disciplined: Able to stay productive, focused, and organized during computer shifts.

Perks & Benefits
  • Competitive hourly pay
  • Generous employee product discounts
  • Access to onsite fitness center (if working at or visiting the Nibley location)

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