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Shopify Customer Service Jobs in Utah (NOW HIRING)

Brady

Customer Service Representative II

Salt Lake City, UT · On-site

$15.50 - $21/hr

We are looking for an experienced, autonomous, and tech-savvy Customer Service Representative to ... SAP, Shopify, Magento * CRM & Ticketing: Salesforce, Freshdesk, HubSpot * Collaboration & AI:

Corrado Properties

Retail Sales Associate

Moab, UT · On-site

$15 - $17.25/hr

Greet customers and provide friendly, helpful service * Operate the point-of-sale (POS - Shopify) system and handle cash and card transactions accurately * Prepare and serve coffee, espresso drinks ...

Archipelago Companies

Roark Key Holder- Park City

Park City, UT · On-site

$14.75 - $18.25/hr

As Key Holder you will be responsible for providing exceptional customer service while maximizing ... Computer skills to include operating POS sales (Shopify) * Support and promote the Point-of-Sale ...

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Shopify Customer Service information

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How much do shopify customer service jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for shopify customer service in Utah is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.04 per hour, depending on experience, location, and employer.

What is a Shopify Customer Service?

A Shopify Customer Service job involves assisting customers with inquiries, orders, refunds, and technical issues related to a Shopify store. Representatives communicate with customers via email, chat, or phone to resolve problems efficiently. They also provide guidance on using Shopify features, troubleshoot common issues, and ensure a smooth shopping experience. Excellent communication, problem-solving skills, and knowledge of Shopify's platform are essential for this role.

What are the typical daily responsibilities of a Shopify Customer Service representative?

Shopify Customer Service representatives are responsible for assisting customers with order inquiries, troubleshooting account or payment issues, and providing detailed product information via email, chat, or phone. They often collaborate closely with sales, fulfillment, and technical support teams to resolve complex issues and ensure timely order processing. In addition to handling incoming requests, representatives may also proactively reach out to customers regarding order updates or to gather feedback. Daily tasks require multitasking and timely communication to maintain a high level of customer satisfaction.

What are the key skills and qualifications needed to thrive in the Shopify Customer Service position, and why are they important?

To thrive as a Shopify Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of e-commerce operations, typically supported by prior customer service experience. Familiarity with the Shopify platform, CRM systems, and ticketing tools like Zendesk or Freshdesk is often required. Patience, active listening, and the ability to remain calm under pressure are key soft skills that help in building customer trust and resolving issues efficiently. These skills are crucial for ensuring customer satisfaction, repeat business, and effective handling of a wide range of inquiries in a dynamic online retail environment.

Does Shopify do customer service?

Shopify Customer Service refers to the support provided by Shopify to its users, including store owners and customers, to resolve technical issues, answer questions, and assist with platform features. Customer service roles at Shopify typically involve communication skills, familiarity with the platform, and problem-solving abilities, often through chat, email, or phone support. These roles are essential for maintaining user satisfaction and platform reliability.

Does Shopify offer remote work?

Shopify Customer Service roles often offer remote work options, allowing employees to work from home or other locations. These positions typically require strong communication skills and familiarity with customer support tools, and remote work availability can vary by role and location.

What do Shopify customer service jobs pay?

Shopify customer service jobs typically pay between $12 and $20 per hour, depending on experience, location, and the specific employer. Salaries can vary based on whether the role is part-time or full-time, and some positions may offer additional benefits or bonuses.

What are the most commonly searched types of Shopify Customer Service jobs in Utah?

The most popular types of Shopify Customer Service jobs in Utah are:

What are popular job titles related to Shopify Customer Service jobs in Utah?

For Shopify Customer Service jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Shopify Customer Service jobs in Utah look for?

The top searched job categories for Shopify Customer Service jobs in Utah are:

Shopify Customer Service jobs near you
Infographic showing various Shopify Customer Service job openings in Utah as of August 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $35,593 per year, or $17.1 per hour.

Customer Service Specialist

Boxio

Springville, UT • On-site

$18 - $22/hr

Other

Medical, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Employment Type: Full-Time


Compensation & Benefits

  • Competitive hourly pay based on experience ($18–$22/hour)
  • Paid Time Off (PTO)
  • Health insurance Options
  • Opportunities for advancement within a fast-growing logistics company

About Boxio

Boxio is a modern third-party logistics (3PL) company helping eCommerce brands scale through world-class fulfillment, inventory management, and customer support. We combine technology with high-touch service to deliver exceptional experiences for both our clients and their customers.


Responsibilities

  • Respond to customer inquiries
  • Investigate and resolve shipping, inventory, and order-related issues
  • Communicate with warehouse teams to ensure timely resolution of customer requests
  • Maintain accurate records of customer interactions
  • Assist with returns, exchanges, and claims processes
  • Build strong relationships with clients through proactive communication

Qualifications

  • Excellent written and verbal communication skills
  • Strong attention to detail and problem-solving abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Customer service experience preferred
  • Experience with Shopify, ShipHero, or logistics operations is a plus

About Boxio

Sourced by ZipRecruiter

Industry

Transportation and warehousing

Company size

11 - 50 Employees

Headquarters location

Springville, UT, US

Year founded

2020

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