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Customer Services Representative Jobs in Utah (NOW HIRING)

VASA Fitness

Member Services Representative

Orem, UT

$15/hr

The Member Services team provides customer service to our members via phone, email, and chat. As a Member Services Representative, you will be responsible for providing an uplifting experience to our ...

VASA Fitness

Member Services Representative

Orem, UT · On-site

$15/hr

The Member Services team provides customer service to our members via phone, email, and chat. As a Member Services Representative, you will be responsible for providing an uplifting experience to our ...

Xyngular

Customer Service Representative

Lehi, UT · On-site

$16.50/hr

Customer Service Representative Intro Customer Service Representatives are the voice of Xyngular. Instead of the typical call center, our Customer Service Representatives "eat sunshine for breakfast ...

Xyngular

Customer Service Representative

Lehi, UT · On-site

$15 - $20.50/hr

Customer Service Representative Intro Customer Service Representatives are the voice of Xyngular. Instead of the typical call center, our Customer Service Representatives "eat sunshine for breakfast ...

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Customer Services Representative information

See Utah salary details

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How much do customer services representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer services representative in Utah is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer services representative?

To thrive as a Customer Services Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes basic data entry or ticketing platforms is important. Patience, active listening, and a positive attitude are critical soft skills that help build rapport with customers and handle challenging situations. These skills ensure customer satisfaction, promote brand loyalty, and contribute to the efficient resolution of inquiries or issues.

What are some common challenges customer services representatives face, and how can they effectively handle them?

Customer Services Representatives often encounter challenges such as managing difficult customers, handling high call volumes, and navigating multiple support systems. To handle these effectively, it's important to stay calm, actively listen, and use established protocols to resolve issues efficiently. Building strong product knowledge and collaborating with team members can also help streamline problem-solving and ensure customers receive accurate information. Creating positive interactions, even during challenging situations, is key to success in this role.

How to get hired as a customer services representative?

To get hired as a customer services representative, candidates should have strong communication and problem-solving skills, relevant experience, and a good understanding of customer service tools like CRM software. A high school diploma or equivalent is typically required, and some employers may prefer or require additional certifications or training. Preparing a professional resume and practicing interview skills can improve chances of securing a position in this field.

Is remote customer services representative a stressful job?

A remote customer services representative role can be stressful due to handling difficult customer interactions, meeting performance metrics, and managing high call volumes. However, working remotely may reduce some workplace stressors like commuting and office distractions, and success often depends on communication skills and stress management techniques.

What does a customer services representative do?

A customer services representative assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and need good interpersonal and problem-solving skills to ensure customer satisfaction.

What are popular job titles related to Customer Services Representative jobs in Utah?

For Customer Services Representative jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Customer Services Representative jobs in Utah look for?

The top searched job categories for Customer Services Representative jobs in Utah are:

What cities in Utah are hiring for Customer Services Representative jobs?

Cities in Utah with the most Customer Services Representative job openings:

What are popular job titles related to Customer Services Representative jobs in UT?

For Customer Services Representative jobs in UT, the most frequently searched job titles are:

Customer Services Representative jobs near you
Infographic showing various Customer Services Representative job openings in Utah as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,593 per year, or $17.1 per hour.

Customer Service Representative

Senneca Holdings

Salt Lake City, UT • On-site

$15.50 - $21.25/hr

Full-time

Re-posted 10 hours ago

Senneca Holdings rating

7.8

Company rating: 7.8 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Customer Services Representative

The Mission Critical EquipmentDivision (MCE) of Senneca Holdings (Subzero Engineering & Simplex) arelooking for a detail oriented highly energetic individual that is looking for acareer in customer service. The individual will be part of a new team that isbeing setup to help improve the overall customer experience within the MCEcustomer base. Please note, this is not a "Call Center" position. It is handson with all stakeholders.

Primary Duties and Responsibilities:


**Key Responsibilities.

1. **Customer Inquiries andSupport:

  • Respond promptly to customer inquiries via phone, email, and in-person visits.
  • Provide accurate and comprehensive information about products, services, and pricing.
  • Address customer concerns and complaints with patience and professionalism.
  • Ensure timely resolution of customer issues to maintain high levels of customer satisfaction.
  • Collaborate with colleagues to identify opportunities for process improvements and enhanced customer service.
  • Work closely with the sales, production, and shipping teams to ensure seamless communication and coordination.
  • Generate and update reports related to customer orders, feedback, and sales data.
  • Assist in preparing and maintaining documentation related to customer accounts and transactions.

2. **Frontline Order Processing andCoordination:

  • Facilitate the seamless setup of new customers in the ERP system, ensuring all relevant information is captured accurately.
  • Verify orders meticulously within the company's Enterprise Resource Planning (ERP) system to ensure accuracy and completeness.
  • Conduct thorough ERP verification of orders to confirm all details, including quantities, pricing, and customer information.
  • Track and monitor order statuses to provide real-time updates to customers.
  • Coordinate with internal teams to ensure timely production, packaging, and delivery of orders.
  • Collaborate with the shipping department to ensure on-time deliveries and resolve any shipping-related issues.

3. **Product Knowledge:

  • Stay informed about the company's products, features, and benefits.
  • Provide product recommendations and upsell opportunities to customers based on their needs.
  • Educate customers about product specifications and usage to enhance their buying experience.

Required Qualifications:

  • 2+ years of customer service and/or sales experience.  Previous customer experience in manufacturing is preferred.   
  • High School Diploma or Equivalent.
  • Some College is preferred.
  • The ability to read and understand building plans and specifications is a plus.
  • Professional oral and written communication skills in addition to superb listening skills.
  • Strong computer/keyboard skills (Microsoft Outlook, Excel, PDF) and ability to navigate web-based software applications, and project management software.
  • Strong understanding of MS Excel, using VLOOKUP's and Pivot Tables is strongly preferred.
  • Attention to detail. Know when something isn't right etc.
  • A demonstrated ability to learn quickly and continuously develop functional knowledge.
  • An understanding of company products as well as administrative, freight and warranty claims, along with various
  • departments and functions.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Proficiency in using CRM software and other relevant tools.
  • Ability to work collaboratively in a team-oriented environment.
  • Detail-oriented with excellent organizational skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Ability to type 35 to 40 words per minute at the very minimum.
  • Ability to make customers feel valued by delivering on commitments and exceeding expectations. 
  • Effective problem solver with a solution minded approach to support customers and their projects.
  • Solid math and problem-solving skills.  Must be comfortable computing math equations such as discounts, tax, proportions, and percentages.  

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