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Customer Service Representative 2 Jobs (NOW HIRING)

Priwils, Inc

Customer Service Representative II

Chicago, IL · On-site

$16.50 - $22.50/hr

Overview The Customer Service Representative II (CSR II) provides intermediate-level customer support and independently manages moderately complex inquiries related to the STR program. This role ...

Genuine Parts Company

Customer Service Rep II

Albany, NY · On-site

$21 - $26/hr

The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). JOB DUTIES * Responds to customer inquires ...

Poms & Associates Insurance Brokers LLC

CSR 2

Fresno, CA · On-site

$51K - $57K/yr

Title: Insurance Customer Service Representative 2 We are seeking a CSR 2 is an experienced service professional responsible for commercial policy servicing, technical insurance support, and ...

Mechanics Bank

Customer Service Representative II

Seattle, WA · On-site

$18.25 - $24.75/hr

The Customer Service Representative II provides exceptional customer service by taking ownership of the customer experience from introducing the customer to Mechanics Bank through profiling the ...

Incora

Customer Service Representative II

Wichita, KS · On-site

$14.25 - $19.50/hr

The Customer Service Representative II is accountable for facilitating and building customer relationships through providing continuous high-quality service and support. The Customer Service ...

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How much do customer service representative 2 jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer service representative 2 in the United States is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.56 per hour, depending on experience, location, and employer.

What is a customer service representative 2?

Customer Service Representative 2s are mid-level professionals who handle customer inquiries, resolve issues, and provide support related to products or services. They typically have more experience than entry-level representatives and may handle more complex cases or escalate issues as needed. In addition to answering questions, they often process orders, update customer accounts, and ensure a high level of customer satisfaction. They may also assist in training new team members and provide feedback to improve customer service procedures.

What are the key skills and qualifications needed to thrive as a customer service representative 2?

To thrive as a Customer Service Representative 2, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent, with some employers preferring prior customer service experience. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically required. Exceptional patience, active listening, and adaptability help individuals stand out in this role. These skills and qualities are vital for efficiently resolving customer issues, maintaining satisfaction, and supporting organizational reputation.

What opportunities for career advancement are available to a customer service representative 2 within most organizations?

As a Customer Service Representative 2, you are often well-positioned for career growth due to your experience handling more complex customer issues and mentoring newer team members. Many organizations offer advancement paths into supervisory, team lead, or specialist roles, such as quality assurance or training. Developing strong communication, problem-solving, and leadership skills can help you progress into these positions. Additionally, some companies provide ongoing training and internal job postings, making it easier to apply for higher-level roles within the customer service department or in related fields like sales or operations.

What other jobs can a customer service representative do?

Customer Service Representatives can transition into roles such as sales associate, account manager, technical support specialist, or administrative assistant, leveraging their communication and problem-solving skills. They may also pursue positions in training, quality assurance, or customer experience management, often requiring familiarity with CRM software and strong interpersonal abilities.

What cities are hiring for Customer Service Representative 2 jobs?

Cities with the most Customer Service Representative 2 job openings:

What states have the most Customer Service Representative 2 jobs?

States with the most job openings for Customer Service Representative 2 jobs include:

What are popular job titles related to Customer Service Representative 2 jobs?

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Customer Service Representative 2 jobs near you
Infographic showing various Customer Service Representative 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,575 per year, or $21.9 per hour.

Customer Service Representative II

Chicago, IL • On-site

Priwils, Inc
See more jobs at Priwils, Incexternal

$16.50 - $22.50/hr

Full-time

Re-posted 10 days ago

Job description

Overview

The Customer Service Representative II (CSR II) provides intermediate-level customer support and independently manages moderately complex inquiries related to the STR program. This role involves vendor verification, resolving billing and transaction discrepancies, and offering operational guidance to entry-level representatives. The CSR II plays a key role in ensuring accurate service delivery, maintaining data integrity, and supporting overall program efficiency.

Minimum Qualifications
  • Associate’s degree preferred; equivalent experience acceptable
  • 3–5 years of customer service, logistics, or call center experience
  • Experience in rental cars, fleet management, or equipment rental environments preferred
  • Proficiency in Microsoft Excel and data entry
  • Experience with federal vendor verification systems (e.g., SAM.gov, FPDS.gov) preferred
  • Strong analytical and problem-solving skills
  • Demonstrated ability to manage multiple tasks in a dynamic, fast-paced environment
Responsibilities
  • Handle moderately complex customer inquiries related to the STR program independently and efficiently
  • Perform vendor verification using federal systems such as SAM.gov and FPDS.gov
  • Investigate and resolve billing issues, payment discrepancies, and transaction-related concerns
  • Provide operational guidance and support to entry-level Customer Service Representatives (CSR I)
  • Accurately input, update, and maintain customer and vendor data in internal systems
  • Analyze customer issues and identify appropriate solutions while ensuring compliance with policies
  • Assist in streamlining processes and improving service delivery through continuous feedback
  • Collaborate with internal teams to resolve escalations and ensure timely issue resolution
  • Maintain detailed records of customer interactions, transactions, and resolutions
  • Adapt to evolving program guidelines, procedures, and operational requirements
We will never send communications through any other domain, including @Priwilscareers.com, @gmail.com or@yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Priwils employee, please contact us at jobs@Priwils.com
 

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