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Customer Service Representative 2 Jobs (NOW HIRING)

Incora

Customer Service Representative II

Wichita, KS · On-site

$14.25 - $19.50/hr

The Customer Service Representative II is accountable for facilitating and building customer relationships through providing continuous high-quality service and support. The Customer Service ...

Siltronic

Customer Service Representative II

Portland, OR · On-site

$17 - $23/hr

Seeking a Customer Service Representative II We are seeking a dedicated SCC Customer Service Representative to join our team. This role involves making critical decisions on a daily basis, such as ...

hillman

Customer Service Rep II

Phoenix, AZ

$16 - $21.50/hr

Job Summary - Customer Service Rep II Performs the regular functions of a Customer Service Rep, aids in providing the flow of information on new and existing products to the department, and trains ...

New

Binks US LLC

Customer Service Rep II

Saint Paul, MN · On-site

$32/hr

Job Summary As a Customer Service Representative II, you will serve as a key liaison between Binks and our mid-level customer accounts. This role requires a proactive, solutions-oriented mindset and ...

Mechanics Bank

Customer Service Representative II

Aiea, HI · On-site

$15.50 - $21.25/hr

The Customer Service Representative II provides exceptional customer service by taking ownership of the customer experience from introducing the customer to Mechanics Bank through profiling the ...

hillman

Customer Service Rep II

Tempe, AZ

$15.25 - $20.75/hr

Job Summary - Customer Service Rep II Performs the regular functions of a Customer Service Rep, aids in providing the flow of information on new and existing products to the department, and trains ...

New

Lynden Door, Inc

Customer Service Rep II

Sumner, WA · On-site

$26 - $28/hr

Customer Service Representative II Our Customer Service Representative II is a knowledgeable professional who delivers the highest level of customer service and sales support, honoring the company ...

Lynden Door, Inc

Customer Service Rep II

Sumner, WA

$26 - $28/hr

Customer Service Representative II Our Customer Service Representative II is a knowledgeable professional who delivers the highest level of customer service and sales support, honoring the company ...

Lynden Door

Customer Service Rep II

Sumner, WA

$26 - $28/hr

Customer Service Representative II Our Customer Service Representative II is a knowledgeable professional who delivers the highest level of customer service and sales support, honoring the company ...

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Customer Service Representative 2 information

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$10

$21

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How much do customer service representative 2 jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for customer service representative 2 in the United States is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.56 per hour, depending on experience, location, and employer.

What is the 10/5/3 rule in customer service?

The 10/5/3 rule in customer service refers to response time standards where representatives aim to respond within 10 seconds for initial contact, resolve issues within 5 minutes, and follow up within 3 hours. For Customer Service Representatives, adhering to these timeframes helps ensure prompt and efficient service, improving customer satisfaction.

What is a level 2 position?

A Level 2 Customer Service Representative is a more experienced role that handles complex customer issues, often requiring advanced problem-solving skills and familiarity with company systems. This position typically involves greater responsibility, such as mentoring Level 1 staff or managing escalated inquiries, and may require additional training or certifications. It is a step above entry-level roles and often offers higher pay and more autonomy.

What other jobs can a customer service representative do?

Customer Service Representatives can transition into roles such as sales associate, account manager, technical support specialist, or administrative assistant, leveraging their communication and problem-solving skills. They may also pursue positions in training, quality assurance, or customer experience management, often requiring familiarity with CRM tools and strong interpersonal abilities.

What are Customer Service Representative 2s?

Customer Service Representative 2s are mid-level professionals who handle customer inquiries, resolve issues, and provide support related to products or services. They typically have more experience than entry-level representatives and may handle more complex cases or escalate issues as needed. In addition to answering questions, they often process orders, update customer accounts, and ensure a high level of customer satisfaction. They may also assist in training new team members and provide feedback to improve customer service procedures.

What opportunities for career advancement are available to a Customer Service Representative 2 within most organizations?

As a Customer Service Representative 2, you are often well-positioned for career growth due to your experience handling more complex customer issues and mentoring newer team members. Many organizations offer advancement paths into supervisory, team lead, or specialist roles, such as quality assurance or training. Developing strong communication, problem-solving, and leadership skills can help you progress into these positions. Additionally, some companies provide ongoing training and internal job postings, making it easier to apply for higher-level roles within the customer service department or in related fields like sales or operations.

What are the key skills and qualifications needed to thrive as a Customer Service Representative 2, and why are they important?

To thrive as a Customer Service Representative 2, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent, with some employers preferring prior customer service experience. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically required. Exceptional patience, active listening, and adaptability help individuals stand out in this role. These skills and qualities are vital for efficiently resolving customer issues, maintaining satisfaction, and supporting organizational reputation.

What jobs pay $4000 a week without a degree?

A Customer Service Representative 2 typically does not earn $4,000 a week without a degree, as most customer service roles pay hourly wages that amount to lower weekly earnings. High-paying jobs that can reach or exceed $4,000 weekly without a degree often include sales positions, real estate agents, or skilled trades like commercial drivers or electricians, which may require certifications or licenses but not necessarily a college degree.
What cities are hiring for Customer Service Representative 2 jobs? Cities with the most Customer Service Representative 2 job openings:
What states have the most Customer Service Representative 2 jobs? States with the most job openings for Customer Service Representative 2 jobs include:
What are popular job titles related to Customer Service Representative 2 jobs? For Customer Service Representative 2 jobs, the most frequently searched job titles are:
Customer Service Representative 2 jobs near you
Infographic showing various Customer Service Representative 2 job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $45,575 per year, or $21.9 per hour.
Customer Service Representative II (M-F 5:00am-1:30pm)

Customer Service Representative II (M-F 5:00am-1:30pm)

Niagara Bottling, LLC

Diamond Bar, CA • On-site

$16.75 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Niagara Bottling rating

7.9

Company rating: 7.9 out of 10

Based on 111 frontline employees who took The Breakroom Quiz

90th of 397 rated food and drinks producers

Job description

At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
Consider applying here, if you want to:
  • Work in an entrepreneurial and dynamic environment with a chance to make an impact.
  • Develop lasting relationships with great people.
  • Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.
Customer Service Representative II (M-F 5:00am-1:30pm)
The Customer Service Representative II (CSR II) provides first level support to their assigned customer accounts. The CSR also provides support to internal/external customers by troubleshooting any order and/or delivery issues. The CSR coordinates closely with the operations, planning, transportation and sales teams.
Essential Functions
Inventory Awareness
  • Awareness of all SKU's in the customer portfolio, and sourcing options for all items
  • Monitors inventory on all finished products for customers including all core and non-core items
  • Works in tandem with Production Planning to ensure product has been deployed accordingly
  • Researches inventory imbalances using all available resources and is proactive in identifying root causes, corrective actions and solutions.
  • Responsible for managing daily/weekly in stock levels and acts proactively in order to maintain healthy inventory levels, if applicable

Ownership & Analysis
  • Ownership of customer satisfaction and drives success through identifying opportunities, problem solving and leading solution development efforts
  • Completes a weekly customer scorecard and understands how key metrics drive success including order volatility/smoothing, forecast vs demand, dynamic sourcing and customer behavior
  • Identifies and innovates new key metrics to better understand and evaluate customer performance and business processes
  • Works to solve complex, multifaceted issues where analysis requires in depth evaluation and solutions
  • Helps to provide customer assessments when metric data isn't readily available or directly applicable
  • Audits key accounts to ensure reason code accuracy
  • Resolves internal process conflict by identifying root causes and developing streamlined processes
  • Maintains a compliant Open Order Report
  • Validates and reports customer fines and fees on a weekly basis
  • Key contributor in the startup of new customers and new product launches

Customer Attentiveness
  • Operates as the lead point of contact for all matters concerning the customers and responsible for all communication at the buyer/broker level
  • Responds to all customer emails/inquiries within 30 minutes and have resolution by EOD or within 24 hours if received after noon.
  • Acts as an advocate for the customer with a balanced and objective approach
  • Flexible to travel to on site customer meetings, upon request
  • Manage orders to Supply Plan - includes identifying potential needs for rush orders to improve in-stocks as well as collaborating with Planning in allocating production when supply constrained
  • Maintains a compliant Open Order Report

Professionalism and Presentation
  • Establishes productive professional relationships with key personnel across the organization with an emphasis on Production Planning, Sales and Operations
  • Monthly/Quarterly Customer Updates and Presentations

Development
  • Utilizes the resources available to develop their analytical, interpersonal and problem solving skills and further their Niagara knowledge
  • Responsible for interdepartmental cross training and understanding the supply chain process
  • Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Qualifications
  • Minimum Qualifications:
    • 2 Years - Experience in Field or similar manufacturing environment
    • 2 Years - Experience in Position
    • 0 Years - Experience managing people/projects

*experience may include a combination of work experience and education
  • Preferred Qualifications:
    • 2 Years- Experience in Field or similar manufacturing environment
    • 2 Years - Experience working in Position
    • 0 Years - Experience managing people/projects

*experience may include a combination of work experience and education
Competencies
This position embodies the values of Niagara's LIFE competency model, focusing on the following key drivers of success:
  • Lead Like an Owner
    • Makes safety the number one priority
    • Keeps alert for safety issues and escalates immediately
    • Effectively prioritizes tasks based on department goals
    • Shows respect to others and confronts interpersonal issues directly
    • Prioritizes resolution of customer issues effectively
    • Responds promptly and honors commitments to internal and external customers
  • InnovACT
    • Makes recommendations to continuously improve policies, methods, procedures, and/or products
    • Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
    • Increases performance through greater efficiency
  • Find a Way
    • Seeks to develop technical knowledge through learning from other experts
    • Understands interdepartmental impact of individual decisions and actions
    • Seeks solutions rather than placing blame
  • Empowered to be Great
    • Consistently looks for ways to improve one's self through growth and development opportunities
    • Communicates clearly and promptly up, down, and across
    • Communicates effectively to manage expectations

Education
  • Minimum Required:
    • High School Diploma
  • Preferred:
    • Bachelor's Degree in a related field or equivalent work experience

Certification/License:
  • Required: N/A
  • Preferred: N/A

Foreign Language
  • Required: None Required
  • Preferred: None Required

Typical Compensation Range
Pay Rate Type: Hourly
$24.59 - $32.58 / Hourly
Benefits
Our Total Rewards package is thoughtfully designed to support both you and your family:
Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.
  • Paid Time Off for holidays, sick time, and vacation time
  • Paid parental and caregiver leaves
  • Medical, including virtual care options
  • Dental
  • Vision
  • 401(k) with company match
  • Health Savings Account with company match
  • Flexible Spending Accounts
  • Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
  • Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
  • Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
  • Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
  • Tuition reimbursement, college savings plan and scholarship opportunities
  • And more!

https://careers.niagarawater.com/us/en/benefits
* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.
Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.

What Niagara Bottling employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Niagara Bottling logo

About Niagara Bottling

Sourced by ZipRecruiter

Niagara Bottling, LLC has been family owned and operated since 1963. Niagara is a leading bottled water manufacturer in the U.S., supplying major retailers across the nation. Nielsen +/biNyDGcAS61OV0GIrHcWTOCFo= Nielsen is a global leader in audience measurement, data and analytics, shaping the future of media. Measuring behavior across all channels and platforms to discover what audiences love, we empower our clients with trusted intelligence that fuels action. Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You'll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work! NielsenIQ /xHzLYOL7B5gJKeErHR5OpVt2Os= NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world's population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what's possible. How? We combine unparalleled datasets, pioneering technology, and the industry's top talent to create insights that unlock innovation. Join us and change the landscape. Nike weB0VQ7iUwaCHWNipwHEhUU5oFo= Our purpose is to unite the world through sport to create a healthy planet, active communities, and an equal playing field for all. In order to stay at the top of our game, we're always looking to level-up with outstanding people who provide the kind of above-and-beyond service that inspires Nike fans for life! NOCD qMdV2+zQfKcKckWjOX3hDGP8fkM= NOCD is the #1 telehealth provider for the treatment of obsessive-compulsive disorder (OCD). OCD is one of the most severe, prevalent, and misunderstood mental health conditions. NOCD creates access to online therapy for people with OCD through our telehealth platform. In the NOCD app, members can quickly access and schedule live, face-to-face video therapy sessions with our national network of licensed therapists that specialize in Exposure and Response Prevention Therapy (ERP) - considered the gold standard" in OCD treatment. At NOCD, we help people reclaim their lives with clinically proven OCD treatment, by removing barriers to OCD care, and reducing the stigma associated with OCD. We're changing the world and need other like-minded individuals to accelerate and expand our efforts.

Industry

Food and beverage stores

Company size

5,001 - 10,000 Employees

Headquarters location

Diamond Bar, CA, US

Year founded

1963

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