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Customer Service Representative 2 Jobs (NOW HIRING)

MW Components

CSR II

Seymour, CT · On-site

$16 - $21.75/hr

CSR II Job Category: Customer Service Requisition Number: CSRII006409 Posted: June 12, 2026 Full-Time On-site RAF Electronic Hardware Seymour, CT 06483, USA Job Details Description The Customer ...

Patterson Companies

Customer Service Rep II

Sturgis, SD · On-site

$15.75 - $21.50/hr

Job Summary As a Customer Service Representative II (CSR II), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill ...

Animal Health International

Customer Service Rep II

Sturgis, SD · On-site

$15.75 - $21.50/hr

Job Summary As a Customer Service Representative II (CSR II), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill ...

Siltronic AG

Customer Service Representative II

Portland, OR · On-site

$17 - $23/hr

Seeking a Customer Service Representative II We are seeking a dedicated SCC Customer Service Representative to join our team. This role involves making critical decisions on a daily basis, such as ...

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Customer Service Representative 2 information

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$10

$21

$47

How much do customer service representative 2 jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer service representative 2 in the United States is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.56 per hour, depending on experience, location, and employer.

What is the 10/5/3 rule in customer service?

The 10/5/3 rule in customer service refers to response time guidelines: respond to customer inquiries within 10 minutes, follow up within 5 hours, and resolve the issue within 3 days. Customer service representatives should prioritize timely communication to ensure customer satisfaction and effective issue resolution.

What is a level 2 position?

A level 2 Customer Service Representative is a more experienced role that handles complex customer issues, often requiring advanced problem-solving skills and familiarity with company systems. It typically involves greater responsibility, such as mentoring entry-level staff or managing escalated cases, and may require additional training or certifications. This position usually offers higher pay and opportunities for advancement within customer service teams.

What other jobs can a customer service representative do?

Customer Service Representatives can transition into roles such as sales associate, account manager, technical support specialist, or administrative assistant, leveraging their communication and problem-solving skills. They may also pursue positions in training, quality assurance, or customer experience management, often requiring familiarity with CRM software and strong interpersonal abilities.

What are Customer Service Representative 2s?

Customer Service Representative 2s are mid-level professionals who handle customer inquiries, resolve issues, and provide support related to products or services. They typically have more experience than entry-level representatives and may handle more complex cases or escalate issues as needed. In addition to answering questions, they often process orders, update customer accounts, and ensure a high level of customer satisfaction. They may also assist in training new team members and provide feedback to improve customer service procedures.

What opportunities for career advancement are available to a Customer Service Representative 2 within most organizations?

As a Customer Service Representative 2, you are often well-positioned for career growth due to your experience handling more complex customer issues and mentoring newer team members. Many organizations offer advancement paths into supervisory, team lead, or specialist roles, such as quality assurance or training. Developing strong communication, problem-solving, and leadership skills can help you progress into these positions. Additionally, some companies provide ongoing training and internal job postings, making it easier to apply for higher-level roles within the customer service department or in related fields like sales or operations.

What are the key skills and qualifications needed to thrive as a Customer Service Representative 2, and why are they important?

To thrive as a Customer Service Representative 2, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent, with some employers preferring prior customer service experience. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically required. Exceptional patience, active listening, and adaptability help individuals stand out in this role. These skills and qualities are vital for efficiently resolving customer issues, maintaining satisfaction, and supporting organizational reputation.

What jobs should I apply when I have 2 years of customer service?

With two years of customer service experience, you can consider applying for roles such as Customer Service Representative 2, sales associate, or client support specialist. These positions often value communication skills, problem-solving abilities, and familiarity with CRM tools, and may require basic certifications or training in customer relations.
What cities are hiring for Customer Service Representative 2 jobs? Cities with the most Customer Service Representative 2 job openings:
What states have the most Customer Service Representative 2 jobs? States with the most job openings for Customer Service Representative 2 jobs include:
What are popular job titles related to Customer Service Representative 2 jobs? For Customer Service Representative 2 jobs, the most frequently searched job titles are:
Customer Service Representative 2 jobs near you
CSR II

CSR II

MW Components

Seymour, CT • On-site

$16 - $21.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

CSR II

Job Category: Customer Service Requisition Number: CSRII006409

Posted: June 12, 2026

Full-Time On-site RAF Electronic Hardware Seymour, CT 06483, USA

Job Details

Description

The Customer Service Representative II (CSR) will establish and maintain positive customer relationships. In the customer service management system, the CSR II will be responsible for entering customer sales orders and releases. In addition, this individual will plan and enter production work orders. The CSR II will facilitate communications with outside sales, the customer, and the division.

Supervisory Responsibilities

This role does not have supervisory responsibilities.

Essential Duties & Key Responsibilities

  • Manage customer purchase orders and releases accurately.
  • Maintain accurate customer backlog.
  • Ensure the proper part number revision on the customer order matches the system.
  • Keep track of open order report. Check with production and purchasing on status of open orders.
  • Back up customer service on order entry (for vacations).
  • Back up Receptionist with answering phones.
  • Be the liaison between production and customer service.
  • Enter ASN's on customer websites and/or communicate shipment information with the customer.
  • Back up the quoting department with entry of RFQ's and sending quotes to the customer.
  • Responsible for customers' follow-up for quotations, samples, literature, new accounts, etc.
  • Provide coverage for receptionist positions when necessary.
  • Coordinate with Quality to ensure customers requests for PPAP's, ISIR's, or special certifications and labeling are required.
  • Front line responsibility of handling irate customer calls when parts are late or non-conforming.
  • Additional duties as required by Supervisor/Management

Skills & Competencies

  • Must have excellent organizational skills.
  • Self-starter.
  • Attention to detail.
  • Competency in Microsoft Office Programs.
  • Excellent & professional verbal and written communication skills.
  • Punctual and dependable.
  • Perform all duties & responsibilities in a professional manner.
  • Treat others with respect.
  • Ability to work independently or in a team environment.

Education & Experience

Required

  • High school diploma or equivalent
  • Minimum three (3) years' Customer Service experience
  • Experience working with data and order entry.
  • Experience in a manufacturing setting

Desired

  • Associate degree

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Primarily sedentary work involving prolonged periods of sitting at a desk and working at a computer.
  • Frequent use of hands and fingers for typing, mouse use, and handling documents.
  • Visual acuity required to read computer screens, printed materials, and digital devices.
  • Occasional standing, walking, bending, and reaching within the office environment.
  • Occasional lifting or carrying of light items such as files, office supplies, or a laptop (typically up to 10–20 pounds).

Regular communication through speaking and hearing in person, by phone, and during virtual meetings.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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