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Customer Service Representative 2 Jobs (NOW HIRING)

VSSI LLC Staffing Services

CSR 2

Dallas, TX · On-site

$17/hr

Job #: 183630 Title: CSR 2 Location: South Dallas Salary Range: $17.00 Position: CSR 2 Description: Customer Service Representative - Distribution Center Location: Arlington, TX Pay: $17.00 per hour ...

Genuine Parts Company

Customer Service Rep II

Dayton, OH · On-site

$15.50 - $21.25/hr

The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). JOB DUTIES * Responds to customer inquires ...

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Genuine Parts Company

Customer Service Rep II

Albany, NY · On-site

$21 - $26/hr

The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). JOB DUTIES * Responds to customer inquires ...

AAON

Customer Service Representative II

Tulsa, OK · On-site

$13.75 - $18.75/hr

Customer Service Representative II The Customer Service Representative II is responsible for handling more complex customer interactions, including escalated inquiries, product support, and issue ...

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How much do customer service representative 2 jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer service representative 2 in the United States is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.56 per hour, depending on experience, location, and employer.

What is a customer service representative 2?

Customer Service Representative 2s are mid-level professionals who handle customer inquiries, resolve issues, and provide support related to products or services. They typically have more experience than entry-level representatives and may handle more complex cases or escalate issues as needed. In addition to answering questions, they often process orders, update customer accounts, and ensure a high level of customer satisfaction. They may also assist in training new team members and provide feedback to improve customer service procedures.

What opportunities for career advancement are available to a customer service representative 2 within most organizations?

As a Customer Service Representative 2, you are often well-positioned for career growth due to your experience handling more complex customer issues and mentoring newer team members. Many organizations offer advancement paths into supervisory, team lead, or specialist roles, such as quality assurance or training. Developing strong communication, problem-solving, and leadership skills can help you progress into these positions. Additionally, some companies provide ongoing training and internal job postings, making it easier to apply for higher-level roles within the customer service department or in related fields like sales or operations.

What are the key skills and qualifications needed to thrive as a customer service representative 2?

To thrive as a Customer Service Representative 2, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent, with some employers preferring prior customer service experience. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically required. Exceptional patience, active listening, and adaptability help individuals stand out in this role. These skills and qualities are vital for efficiently resolving customer issues, maintaining satisfaction, and supporting organizational reputation.
What cities are hiring for Customer Service Representative 2 jobs? Cities with the most Customer Service Representative 2 job openings:
What states have the most Customer Service Representative 2 jobs? States with the most job openings for Customer Service Representative 2 jobs include:
What are popular job titles related to Customer Service Representative 2 jobs? For Customer Service Representative 2 jobs, the most frequently searched job titles are:
Customer Service Representative 2 jobs near you
Infographic showing various Customer Service Representative 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $45,575 per year, or $21.9 per hour.

Customer Service Representative II

Maravai LifeSciences

San Diego, CA • On-site

$25 - $27/hr

Other

Posted 20 days ago

Job description

Your next role as a Miracle Maker 

Maravai LifeSciences is seeking a #MiracleMaker to join our Customer Service team as a Customer Service Representative II (CSR II). As a CSR II, you will play a critical role in handling custom and catalog orders, building on the foundational responsibilities of a CSR I. This role requires a strong understanding of custom order processes, product specifications, and cross-functional collaboration to ensure seamless execution of customer requests. The CSR II acts as a liaison between customers and internal teams, ensuring orders are processed accurately and in compliance with contractual obligations and regulatory requirements. Additionally, you will provide guidance to CSR I team members and contribute to process improvement initiatives. 

How you will make an impact: 

  • Serve as a primary point of contact for customers, managing custom orders alongside catalog orders via phone, email, and other communication channels.  
  • Review and process customer orders, including custom requests, ensuring accuracy in pricing, product details, and documentation.  
  • Coordinate with internal teams such as Sales, Planning, Manufacturing, and Quality to fulfill internal and external requests.  
  • Interpret customer requirements, statements of work (SOWs), and contracts to ensure proper order setup and fulfillment.  
  • Track and proactively manage order timelines, milestones, and deliverables, escalating potential delays or challenges as needed.  
  • Investigate and resolve order discrepancies, billing issues, and fulfillment concerns in collaboration with internal stakeholders.  
  • Support training and mentorship of CSR I team members, sharing knowledge on custom order processes and system navigation.  
  • Maintain compliance with company policies, GMP guidelines (as applicable), and industry best practices for documentation and customer interactions.  
  • Provide technical product information and guidance to customers, escalating more complex inquiries when necessary.  
  • Participate in continuous improvement projects, offering insights to enhance efficiency and customer satisfaction.  
  • Perform other duties and responsibilities as assigned.  

 The skills and experience that you will bring: 

  • 2+ years of customer service experience in manufacturing, biotech, or life sciences with an Associate's degree in business, life sciences, or a related field preferred. 
  • 1+ year of experience with a relevant Bachelor's degree or higher in business, life sciences, or related field  
  • Associate's or Bachelor's degree in business, life sciences, or a related field preferred.  
  • At least 1 year of customer service experience, preferably in a manufacturing, biotech, or life sciences environment.  
  • Familiarity with custom order management, contract interpretation, and regulatory compliance.  
  • Experience with ERP and CRM systems (e.g., NetSuite, Salesforce) required.  
  • Strong analytical skills with attention to detail and accuracy.  
  • Ability to prioritize multiple tasks while maintaining excellent customer service.  
  • Effective verbal and written communication skills for both customer and internal interactions.  
  • Problem-solving mindset with a proactive approach to addressing customer needs.  
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and order processing software.  

The anticipated salary range for this position is $25.00 - $27.00. The salary offer will depend on multiple factors which may include the successful candidate's skills, experience and other qualifications, as well as the location of the role. 

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