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Customer Service Representative 2 Jobs (NOW HIRING)

MW Components

CSR II

Seymour, CT · On-site

$16 - $21.75/hr

CSR II Job Category: Customer Service Requisition Number: CSRII006409 Posted: June 12, 2026 Full-Time On-site RAF Electronic Hardware Seymour, CT 06483, USA Job Details Description The Customer ...

VSSI LLC Staffing Services

CSR 2

Dallas, TX · On-site

$17/hr

Job #: 183630 Title: CSR 2 Location: South Dallas Salary Range: $17.00 Position: CSR 2 Description: Customer Service Representative - Distribution Center Location: Arlington, TX Pay: $17.00 per hour ...

Incora

Customer Service Representative II

Fort Worth, TX · On-site

$15.25 - $20.75/hr

Customer Service Representative II Our Incora Story is really taking off - we'd love you to join us for the journey. We are currently seeking an exceptional customer service professional to join us ...

Safran

Customer Service Representative II

Long Beach, CA · On-site

$19.05 - $29.94/hr

Customer Service Representative II Job details General information Entity Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors ...

Artech

Customer Service Rep II

$16.50 - $22.25/hr

Customer Service Rep II Core Responsibilities * Verify patient insurance coverage & benefits * Determine and process prior authorization requirements * Coordinate and submit clinical documentation ...

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Customer Service Representative 2 information

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How much do customer service representative 2 jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer service representative 2 in the United States is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.56 per hour, depending on experience, location, and employer.

What is the 10/5/3 rule in customer service?

The 10/5/3 rule in customer service refers to response time guidelines: respond to customer inquiries within 10 minutes, follow up within 5 hours, and resolve the issue within 3 days. Customer service representatives should prioritize timely communication to ensure customer satisfaction and effective issue resolution.

What is a level 2 position?

A level 2 Customer Service Representative is a more experienced role that handles complex customer issues, often requiring advanced problem-solving skills and familiarity with company systems. It typically involves greater responsibility, such as mentoring entry-level staff or managing escalated cases, and may require additional training or certifications. This position usually offers higher pay and opportunities for advancement within customer service teams.

What other jobs can a customer service representative do?

Customer Service Representatives can transition into roles such as sales associate, account manager, technical support specialist, or administrative assistant, leveraging their communication and problem-solving skills. They may also pursue positions in training, quality assurance, or customer experience management, often requiring familiarity with CRM software and strong interpersonal abilities.

What are Customer Service Representative 2s?

Customer Service Representative 2s are mid-level professionals who handle customer inquiries, resolve issues, and provide support related to products or services. They typically have more experience than entry-level representatives and may handle more complex cases or escalate issues as needed. In addition to answering questions, they often process orders, update customer accounts, and ensure a high level of customer satisfaction. They may also assist in training new team members and provide feedback to improve customer service procedures.

What opportunities for career advancement are available to a Customer Service Representative 2 within most organizations?

As a Customer Service Representative 2, you are often well-positioned for career growth due to your experience handling more complex customer issues and mentoring newer team members. Many organizations offer advancement paths into supervisory, team lead, or specialist roles, such as quality assurance or training. Developing strong communication, problem-solving, and leadership skills can help you progress into these positions. Additionally, some companies provide ongoing training and internal job postings, making it easier to apply for higher-level roles within the customer service department or in related fields like sales or operations.

What are the key skills and qualifications needed to thrive as a Customer Service Representative 2, and why are they important?

To thrive as a Customer Service Representative 2, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent, with some employers preferring prior customer service experience. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically required. Exceptional patience, active listening, and adaptability help individuals stand out in this role. These skills and qualities are vital for efficiently resolving customer issues, maintaining satisfaction, and supporting organizational reputation.

What jobs should I apply when I have 2 years of customer service?

With two years of customer service experience, you can consider applying for roles such as Customer Service Representative 2, sales associate, or client support specialist. These positions often value communication skills, problem-solving abilities, and familiarity with CRM tools, and may require basic certifications or training in customer relations.
What cities are hiring for Customer Service Representative 2 jobs? Cities with the most Customer Service Representative 2 job openings:
What states have the most Customer Service Representative 2 jobs? States with the most job openings for Customer Service Representative 2 jobs include:
What are popular job titles related to Customer Service Representative 2 jobs? For Customer Service Representative 2 jobs, the most frequently searched job titles are:
Customer Service Representative 2 jobs near you
Customer Service Representative 2

Customer Service Representative 2

The State of Arizona

Phoenix, AZ • On-site

Other

Posted 12 days ago

State Of Arizona rating

7.8

Company rating: 7.8 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

18th of 50 rated states

Job description

Customer Service Representative 2

Apply now Job No: 540923
Work Type: Temporary
Location: PHOENIX
Categories: Administrative Support/Customer Service, Misc/Other/Not Applicable

SECRETARY OF STATE (DEPT OF STATE) SECRETARY OF STATE (DEPT OF STATE)
The mission of the Office of the Arizona Secretary of State is to provide services throughout the state to:
Preserve our history
Promote engagement; and
Protect the future
The office strives to achieve this mission by being trusted, accessible, innovative, and secure
Customer Service Representative 2
Job Location:
Address:  1700 W. Washington St., Phoenix, AZ 85007
Posting Details:
Salary: 20.00 
Grade: 4
 
Job Summary:

A Customer Service Representative 2 with the Elections Division of the Secretary of State's Office exercises judgment within established guidelines to perform journey level customer service activities by performing tasks related to answering customer inquiries received via telephone, in person, via email, or other communications. Customers may include members of the public, county and local officials, or members of the regulated community.
Primary duties include interaction with customers to provide information relating to rules, regulations, laws, policies and procedures. Secondary duties may include drafting correspondence, proofing election-related documents, handbooks and pamphlets, compiling statistics, data entry, resolving complaints, and assisting in keeping the office compliant with federal and state election laws.
This position is responsible for providing excellent customer service; for accuracy and timeliness of work products; for correctly interpreting rules and regulations; for the security of voter and customer information; for applying adequate problem-solving techniques and methods; disseminating information within guidelines; to solve customer service problems, and; to prioritize assigned tasks within parameters.

Job Duties:

Interact with citizens, candidates, or county and local officials on a variety of complex or sensitive issues. Act as primary customer service representative via telephone and email. Explain election related information to citizens desiring to participate in the election process. Explain election related requirements to potential candidates (e.g., qualifications, filing dates, filing requirements or other regulations). Assist county and municipal election officials with election related inquiries and requirements.
Research election related topics, compile information, and analyze policies and procedures for various Secretary of State publications. Interact with management and staff on a variety of complex or sensitive issues. Conduct and prepare a variety of research projects alongside management and staff, including, but not limited to the production of Office handbooks.
Assist with the master election calendar for each election cycle, including researching relevant election dates, events, and statutory and constitutional duties across jurisdictions.
Other duties as assigned as related to the position (typically 5% - 10%)

Knowledge, Skills & Abilities (KSAs):

Knowledge:
Basic knowledge of Arizona elections, state government and duties of Secretary of State.
Knowledge of computer hardware and software or other resources necessary to conduct research, review materials, edit or create documents, and organize electronic files.
Skills:
Excellent oral, written, and interpersonal communications.
Customer service and problem-solving skills that follow established procedures, rules and policies.
Skilled in transcribing, creating, editing and summarizing meeting minutes.
Can set and achieve realistic yet ambitious goals
Abilities:
Adaptive to change in procedures or responsibilities.
Promote a positive work environment that contributes to overall success of the Agency.
Interpret and apply Agency and Election Div. procedures and policies.
Prioritize multiple tasks and assignments.
Can initiate and complete tasks without close supervision or instruction
Can advise team members in resolving customer service issues.

Pre-Employment Requirements:
  • Valid Az Driver License

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)

Contact Us:

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

Advertised: 18 May 2026 US Mountain Standard Time
Applications close:

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About State of Arizona

Sourced by ZipRecruiter

State of Arizona is not a conventional company, but the governmental structure presiding over the U.S. state of Arizona, headquartered in Phoenix, AZ. The State of Arizona operates within the industry of government administration and public services across various sectors including education, health, public safety, transportation, and economic services. These services are aimed to ensure the security, prosperity, and well-being of the Arizona citizens and communities. Founded on February 14, 1912, when Arizona became the 48th state to join the Union, the State of Arizona is committed to providing people-centric, efficient, and effective government. Its mission is to improve the quality of life for all Arizonans by providing a secure environment and advancing the state's economy.

Industry

Public administration

Company size

10,000+ Employees

Headquarters location

Phoenix, AZ, US

Year founded

1912

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