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Customer Service Representative 2 Jobs (NOW HIRING)

Priwils, Inc

Customer Service Representative II

Chicago, IL · On-site

$16.50 - $22.50/hr

Overview The Customer Service Representative II (CSR II) provides intermediate-level customer support and independently manages moderately complex inquiries related to the STR program. This role ...

Safran

Customer Service Representative II

Los Angeles, CA · On-site

$17.25 - $23.50/hr

Customer Service Representative II Job details General information Entity Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense ...

Safran

Customer Service Representative II

Long Beach, CA · On-site

$16.75 - $22.75/hr

Customer Service Representative II Job details General information Entity Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense ...

Dometic Corp

Customer Service Representative II

Stuart, FL · On-site

$13.50 - $18.25/hr

Customer Service Representative II Valterra Products is a U.S. company, and since 1981, Valterra has been a leading supplier of brand-name product lines to the RV, pool & spa, and plumbing industries.

Safran

Customer Service Representative II

Carson, CA

$19.05 - $29.94/hr

In the role of Customer Service Representative 2, you'll play a pivotal part on our Customer Service team. The Customer Service Representative requires a high level of internal customer engagement ...

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How much do customer service representative 2 jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for customer service representative 2 in the United States is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.56 per hour, depending on experience, location, and employer.

What are Customer Service Representative 2s?

Customer Service Representative 2s are mid-level professionals who handle customer inquiries, resolve issues, and provide support related to products or services. They typically have more experience than entry-level representatives and may handle more complex cases or escalate issues as needed. In addition to answering questions, they often process orders, update customer accounts, and ensure a high level of customer satisfaction. They may also assist in training new team members and provide feedback to improve customer service procedures.

What opportunities for career advancement are available to a Customer Service Representative 2 within most organizations?

As a Customer Service Representative 2, you are often well-positioned for career growth due to your experience handling more complex customer issues and mentoring newer team members. Many organizations offer advancement paths into supervisory, team lead, or specialist roles, such as quality assurance or training. Developing strong communication, problem-solving, and leadership skills can help you progress into these positions. Additionally, some companies provide ongoing training and internal job postings, making it easier to apply for higher-level roles within the customer service department or in related fields like sales or operations.

What are the key skills and qualifications needed to thrive as a Customer Service Representative 2, and why are they important?

To thrive as a Customer Service Representative 2, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent, with some employers preferring prior customer service experience. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically required. Exceptional patience, active listening, and adaptability help individuals stand out in this role. These skills and qualities are vital for efficiently resolving customer issues, maintaining satisfaction, and supporting organizational reputation.
What cities are hiring for Customer Service Representative 2 jobs? Cities with the most Customer Service Representative 2 job openings:
What states have the most Customer Service Representative 2 jobs? States with the most job openings for Customer Service Representative 2 jobs include:
What are popular job titles related to Customer Service Representative 2 jobs? For Customer Service Representative 2 jobs, the most frequently searched job titles are:
Customer Service Representative 2 jobs near you
Infographic showing various Customer Service Representative 2 job openings in the United States as of May 2026, with employment types broken down into 70% Full Time, 26% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,575 per year, or $21.9 per hour.

Customer Service Representative II

Priwils, Inc

Chicago, IL • On-site

$16.50 - $22.50/hr

Full-time

Posted 15 days ago

Job description

Overview

The Customer Service Representative II (CSR II) provides intermediate-level customer support and independently manages moderately complex inquiries related to the STR program. This role involves vendor verification, resolving billing and transaction discrepancies, and offering operational guidance to entry-level representatives. The CSR II plays a key role in ensuring accurate service delivery, maintaining data integrity, and supporting overall program efficiency.

Minimum Qualifications
  • Associate’s degree preferred; equivalent experience acceptable
  • 3–5 years of customer service, logistics, or call center experience
  • Experience in rental cars, fleet management, or equipment rental environments preferred
  • Proficiency in Microsoft Excel and data entry
  • Experience with federal vendor verification systems (e.g., SAM.gov, FPDS.gov) preferred
  • Strong analytical and problem-solving skills
  • Demonstrated ability to manage multiple tasks in a dynamic, fast-paced environment
Responsibilities
  • Handle moderately complex customer inquiries related to the STR program independently and efficiently
  • Perform vendor verification using federal systems such as SAM.gov and FPDS.gov
  • Investigate and resolve billing issues, payment discrepancies, and transaction-related concerns
  • Provide operational guidance and support to entry-level Customer Service Representatives (CSR I)
  • Accurately input, update, and maintain customer and vendor data in internal systems
  • Analyze customer issues and identify appropriate solutions while ensuring compliance with policies
  • Assist in streamlining processes and improving service delivery through continuous feedback
  • Collaborate with internal teams to resolve escalations and ensure timely issue resolution
  • Maintain detailed records of customer interactions, transactions, and resolutions
  • Adapt to evolving program guidelines, procedures, and operational requirements
We will never send communications through any other domain, including @Priwilscareers.com, @gmail.com or@yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Priwils employee, please contact us at jobs@Priwils.com
 

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