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Customer Service Representative 2 Jobs (NOW HIRING)

Incora

Customer Service Representative II

Fort Worth, TX · On-site

$15.25 - $20.75/hr

The Customer Service Representative II is accountable for facilitating and building customer relationships through providing continuous high-quality service and support. The Customer Service ...

Tennant Company

Customer Service Rep 2

Eden Prairie, MN · On-site

$16.25 - $22.25/hr

Customer Service Rep 2 Eden Prairie, MN Monday - Friday $42,600 - $64,100 With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the ...

System One

Customer Service Rep II

Indianapolis, IN · On-site

$20/hr

Customer Service Rep Location: Indianapolis, IN (onsite) Type: Contract Compensation: $20/HR ... Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior ...

NVA

Customer Service Representative II

Sumner, WA · On-site

$17 - $21/hr

In addition to the responsibilities outlined below, the Customer Service Representative (CSR) is an invaluable member of the hospital team who works directly with the CSR Manager, supporting client ...

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Customer Service Representative 2 information

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$10

$21

$47

How much do customer service representative 2 jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for customer service representative 2 in the United States is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.56 per hour, depending on experience, location, and employer.

What is the 10/5/3 rule in customer service?

The 10/5/3 rule in customer service refers to response time standards where representatives aim to respond within 10 seconds for initial contact, resolve issues within 5 minutes, and follow up within 3 hours. For Customer Service Representatives, adhering to these timeframes helps ensure prompt and efficient service, improving customer satisfaction.

What is a level 2 position?

A Level 2 Customer Service Representative is a more experienced role that handles complex customer issues, often requiring advanced problem-solving skills and familiarity with company systems. This position typically involves greater responsibility, such as mentoring Level 1 staff or managing escalated inquiries, and may require additional training or certifications. It is a step above entry-level roles and often offers higher pay and more autonomy.

What other jobs can a customer service representative do?

Customer Service Representatives can transition into roles such as sales associate, account manager, technical support specialist, or administrative assistant, leveraging their communication and problem-solving skills. They may also pursue positions in training, quality assurance, or customer experience management, often requiring familiarity with CRM tools and strong interpersonal abilities.

What are Customer Service Representative 2s?

Customer Service Representative 2s are mid-level professionals who handle customer inquiries, resolve issues, and provide support related to products or services. They typically have more experience than entry-level representatives and may handle more complex cases or escalate issues as needed. In addition to answering questions, they often process orders, update customer accounts, and ensure a high level of customer satisfaction. They may also assist in training new team members and provide feedback to improve customer service procedures.

What opportunities for career advancement are available to a Customer Service Representative 2 within most organizations?

As a Customer Service Representative 2, you are often well-positioned for career growth due to your experience handling more complex customer issues and mentoring newer team members. Many organizations offer advancement paths into supervisory, team lead, or specialist roles, such as quality assurance or training. Developing strong communication, problem-solving, and leadership skills can help you progress into these positions. Additionally, some companies provide ongoing training and internal job postings, making it easier to apply for higher-level roles within the customer service department or in related fields like sales or operations.

What are the key skills and qualifications needed to thrive as a Customer Service Representative 2, and why are they important?

To thrive as a Customer Service Representative 2, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent, with some employers preferring prior customer service experience. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically required. Exceptional patience, active listening, and adaptability help individuals stand out in this role. These skills and qualities are vital for efficiently resolving customer issues, maintaining satisfaction, and supporting organizational reputation.

What jobs pay $4000 a week without a degree?

A Customer Service Representative 2 typically does not earn $4,000 a week without a degree, as most customer service roles pay hourly wages that amount to lower weekly earnings. High-paying jobs that can reach or exceed $4,000 weekly without a degree often include sales positions, real estate agents, or skilled trades like commercial drivers or electricians, which may require certifications or licenses but not necessarily a college degree.
What cities are hiring for Customer Service Representative 2 jobs? Cities with the most Customer Service Representative 2 job openings:
What states have the most Customer Service Representative 2 jobs? States with the most job openings for Customer Service Representative 2 jobs include:
What are popular job titles related to Customer Service Representative 2 jobs? For Customer Service Representative 2 jobs, the most frequently searched job titles are:
Customer Service Representative 2 jobs near you
Infographic showing various Customer Service Representative 2 job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $45,575 per year, or $21.9 per hour.
Customer Service Representative (CSR) II

Customer Service Representative (CSR) II

Bankers Financial Corp

Saint Petersburg, FL • On-site

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Job Posting Title Customer Service Representative (CSR) II

Job Description

Why Join Us?

At Maverick, we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.

  • Medical Coverage through Blue Cross Blue Shield, including 100% preventive care and 24/7 telehealth
  • Up to $2,000 annual HSA contribution for eligible plans
  • 401(k) with automatic enrollment and a competitive, company performance-driven employer match to support your retirement goals
  • Highly competitive, generous PTO program with flexible time off, 10 paid holidays, and paid volunteer days to support rest, balance, and community involvement
  • Mental health & wellbeing support with a free, confidential Employee Assistance Program
  • Company-paid life and disability insurance for added peace of mind
  • Dental and vision coverage with strong preventive care
  • Education assistance to support your professional growth

We go beyond the basics, investing in benefits that help you stay healthy, plan for the future, and maintain balance in your everyday life!

Overview

We are a specialized P&C insurance and structural warranty agency serving residential homebuilders nationwide. The CSR supports Account Executives by executing service tasks, documentation, and client communications serving a builder-focused environment.

Key Responsibilities

· Respond to client and carrier inquiries within defined SLAs; process routine service requests under Account Executive (AE) direction.

· Process policy endorsements, cancellations, audits, and changes; maintain accurate Agency Management System records; assist with policy delivery.

· Prepare and issue COIs, additional insured endorsements, and lender documentation; monitor open requests to ensure timely completion.

· Assist with structural warranty registrations, program tracking, and routine builder communications.

· Follow agency procedures and playbook; support AEs with renewals, ACORD forms, and workload prioritization.

Qualifications

· 1–3 years of commercial insurance agency or carrier experience; construction or P&C preferred.

· Working knowledge of commercial P&C lines; familiarity with ACORD forms and AMS platforms.

· Strong attention to detail, communication skills, and ability to manage multiple tasks; construction or warranty experience a plus.

Why This Role

Unlike generalist CSR roles that support a wide range of unrelated industries, this role offers deep specialization in residential construction insurance and structural warranty programs, and expertise that builds long-term market value. Construction-focused experience is highly transferable across carriers, brokers, MGAs, and advisory firms.

Combined with our structured Training Resource and operating playbook, you won’t simply service accounts, you’ll develop recognized mastery in a defined niche and contribute to elevating best practices within it.

The preceding position description has been designed to indicate the general nature of the work performed, the level of knowledge and skills typically required, and the usual working conditions of this position. It is not designed to contain or be interpreted as a comprehensive, complete, or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time. We are an E-Verify company.

Bankers Financial Corporation and its subsidiaries are Equal Opportunity Employers. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by law. We are committed to providing reasonable accommodations to qualified individuals with disabilities.

Employment with Bankers Financial Corporation and its subsidiaries is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Employment may also be contingent upon the successful completion of a background check and/or drug screening, where applicable. Applicants must be authorized to work in the United States.