ZipRecruiter

Log In

1

Customer Service Representative 2 Jobs (NOW HIRING)

Animal Health International

Customer Service Rep II

Sturgis, SD · On-site

$15.75 - $21.50/hr

Job Summary As a Customer Service Representative II (CSR II), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill ...

Yusen Logistics

Customer Service Rep II

Edison, NJ

$40K - $60K/yr

Overview Salary Range: $40,492-$60,625 Position Summary As a Customer Service Representative II, you will play a pivotal role in delivering exceptional customer experiences by providing advanced ...

Pacer Group

Customer Service Representative II

Sanford, FL · On-site

$13.75 - $18.75/hr

Position Title - Customer Service Representative II Duration - 6 months Schedule - 8 am- 5 pm M-F (Hybrid position) Location - Sanford, FL 32771 Overview: * The Customer Support Specialist position ...

McLane Company

Representative, Customer Service II

Newnan, GA · On-site

$14.50 - $19.75/hr

Under limited supervision, the Customer Service Representative II handles non-routine customers and issues while achieving customer satisfaction by providing accurate, timely, and consistent ...

The Brickle Group

Customer Service Rep II

Woonsocket, RI · On-site

$26 - $31/hr

Position Summary/Objective The Customer Service Representative II role is a detail-oriented, customer-focused position responsible for supporting end-to-end service operations, including order ...

Exela Enterprise Solutions, Inc.

CSR II - DDD

Tallahassee, FL · On-site

$15.25 - $20.75/hr

Customer Service Rep II About the Role: As a Customer Service Rep II, you will play a crucial role in the efficient handling and distribution of incoming and outgoing mail within our organization.

next page

Showing results 1-20

All JobsCustomer Service Representative 2 Jobs

Customer Service Representative 2 information

See salary details

$10

$21

$47

How much do customer service representative 2 jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for customer service representative 2 in the United States is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.56 per hour, depending on experience, location, and employer.

What is the 10/5/3 rule in customer service?

The 10/5/3 rule in customer service refers to response time guidelines: respond to customer inquiries within 10 minutes, follow up within 5 hours, and resolve the issue within 3 days. Customer service representatives should prioritize timely communication to ensure customer satisfaction and effective issue resolution.

What is a level 2 position?

A level 2 Customer Service Representative is a more experienced role that handles complex customer issues, often requiring advanced problem-solving skills and familiarity with company systems. It typically involves greater responsibility, such as mentoring entry-level staff or managing escalated cases, and may require additional training or certifications. This position usually offers higher pay and opportunities for advancement within customer service teams.

What other jobs can a customer service representative do?

Customer Service Representatives can transition into roles such as sales associate, account manager, technical support specialist, or administrative assistant, leveraging their communication and problem-solving skills. They may also pursue positions in training, quality assurance, or customer experience management, often requiring familiarity with CRM software and strong interpersonal abilities.

What are Customer Service Representative 2s?

Customer Service Representative 2s are mid-level professionals who handle customer inquiries, resolve issues, and provide support related to products or services. They typically have more experience than entry-level representatives and may handle more complex cases or escalate issues as needed. In addition to answering questions, they often process orders, update customer accounts, and ensure a high level of customer satisfaction. They may also assist in training new team members and provide feedback to improve customer service procedures.

What opportunities for career advancement are available to a Customer Service Representative 2 within most organizations?

As a Customer Service Representative 2, you are often well-positioned for career growth due to your experience handling more complex customer issues and mentoring newer team members. Many organizations offer advancement paths into supervisory, team lead, or specialist roles, such as quality assurance or training. Developing strong communication, problem-solving, and leadership skills can help you progress into these positions. Additionally, some companies provide ongoing training and internal job postings, making it easier to apply for higher-level roles within the customer service department or in related fields like sales or operations.

What are the key skills and qualifications needed to thrive as a Customer Service Representative 2, and why are they important?

To thrive as a Customer Service Representative 2, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent, with some employers preferring prior customer service experience. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically required. Exceptional patience, active listening, and adaptability help individuals stand out in this role. These skills and qualities are vital for efficiently resolving customer issues, maintaining satisfaction, and supporting organizational reputation.

What jobs should I apply when I have 2 years of customer service?

With two years of customer service experience, you can consider applying for roles such as Customer Service Representative 2, sales associate, or client support specialist. These positions often value communication skills, problem-solving abilities, and familiarity with CRM tools, and may require basic certifications or training in customer relations.
What cities are hiring for Customer Service Representative 2 jobs? Cities with the most Customer Service Representative 2 job openings:
What states have the most Customer Service Representative 2 jobs? States with the most job openings for Customer Service Representative 2 jobs include:
What are popular job titles related to Customer Service Representative 2 jobs? For Customer Service Representative 2 jobs, the most frequently searched job titles are:
Customer Service Representative 2 jobs near you
Infographic showing various Customer Service Representative 2 job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, and 22% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $45,575 per year, or $21.9 per hour.

Customer Service Representative II

Taku Health Services, LLC

Chicago, IL

$19.23 - $28.85/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description


Customer Service Representative II
Job Locations
US-IL-Chicago
Requisition ID
2026-19439
# of Openings
5
Category (Portal Searching)
Customer Service/Support
Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary:

The General Services Administration (GSA) is seeking call center services to support the GSA Office of Fleet Management, offering program assistance and instruction to GSA Fleet Management Federal customers under the GSA Short-Term Rental (STR) Program.

The Customer Service Representative II provides intermediate-level support and independently handles moderately complex STR program inquiries as part of daily customer service call center operations.

Primary work location is 230 South Dearborn Street, Suite 3800, Chicago, IL 60604; however, work may be performed remotely or at an alternate approved location based on government direction or operational needs, up to five days per week.

Responsibilities

Essential Job Functions:

    Respond to telephone, e-mail, and other electronic communication requests (emails or other electronic "Chat" platforms) from Federal STR customers.
  • Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current and potential fleet customers regarding services available, the procedures to follow, and where to obtain additional program information.
  • Respond to customer inquiries and assist with customer requests on a wide variety of available vehicles and/or equipment; familiarity with industry terminology and offerings as well as vehicle/equipment specifications needed.
  • Resolve complex customer and vendor issues and support escalations
  • Provide upon request a listing of available vehicles/equipment with ceiling pricing and assist the customer with related factors such as length of trip, freight/passenger requirements, vehicle or equipment pickup/delivery and fuel card use.
  • Perform vendor verification
  • Assist with billing and transaction discrepancies
  • Provide operational guidance to entry-level representatives

Qualifications

Necessary Skills and Knowledge:

  • Proficient in the use of Microsoft Office Suite, particularly Excel, Google Suite tools and must also be familiar with the Windows operating system
  • Strong analytical and problem-solving skills
  • Demonstrated ability to manage multiple tasks in a dynamic operational environment

Minimum Qualifications:

  • Associate's degree preferred, equivalent experience acceptable
  • 3-5 years of customer service, logistics, or call center experience

Preferred Qualifications:

  • Experience using federal vendor verification systems (SAM.gov, FPDS.gov) preferred
  • Experience in rental cars, fleet management, or equipment rental environments preferred
  • Working technical knowledge of a wide variety of motor vehicles and rental equipment to include, but not limited to, aerial lifting, earth moving, forklifts, cranes, generators. This specifically includes familiarity with industry terminology and vehicle/equipment specifications and capabilities.
  • Working knowledge consists of basic navigational, formatting and analysis skills.

Pay and Benefits

The pay range for this position is $19.23 to $28.85 per hour.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

Apply