ZipRecruiter

Log In

1

Customer Service Representative 2 Jobs (NOW HIRING)

Dometic

Customer Service Representative II

Stuart, FL · On-site

$13.50 - $18.25/hr

About the position The Customer Support Representative II (CSR) responds to customers in a courteous, professional, respectful, in a timely manner. The right candidate exhibits strong communication ...

Robert Half

Customer Service Representative 2

Lowell, MI · On-site

$14 - $16/hr

We are looking for a detail-oriented Customer Service Representative 2 to support order management activities for a manufacturing-focused team. This is a Contract position that requires strong ...

Reading Truck

Customer Service Representative II

Reading, PA · On-site

$15.25 - $21/hr

Customer Service Representative II The Customer Service Representative II works directly with external customers and provides support by performing order entry, order status queries, load management ...

Dometic Corp

Customer Service Representative II

Stuart, FL · Hybrid

$13.50 - $18.25/hr

About the position The Customer Support Representative II (CSR) responds to customers in a courteous, professional, respectful, in a timely manner. The right candidate exhibits strong communication ...

Bron Tapes

Customer Service Representative II

Denver, CO · On-site

$22 - $32/hr

As a CSR II with Bron, you'll assist customers with placing orders, handle inbound phone calls, and support company sales goals. This is a great opportunity to join a growing company and work ...

BRON TAPES

Customer Service Representative II

Denver, CO · On-site

$22 - $32/hr

As a CSR II with Bron, you'll assist customers with placing orders, handle inbound phone calls, and support company sales goals. This is a great opportunity to join a growing company and work ...

Yusen Logistics

Customer Service Rep II

Edison, NJ

$40K - $60K/yr

Overview Salary Range: $40,492-$60,625 Position Summary As a Customer Service Representative II, you will play a pivotal role in delivering exceptional customer experiences by providing advanced ...

next page

Showing results 1-20

All JobsCustomer Service Representative 2 Jobs

Customer Service Representative 2 information

See salary details

$10

$21

$47

How much do customer service representative 2 jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service representative 2 in the United States is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.56 per hour, depending on experience, location, and employer.

What are Customer Service Representative 2s?

Customer Service Representative 2s are mid-level professionals who handle customer inquiries, resolve issues, and provide support related to products or services. They typically have more experience than entry-level representatives and may handle more complex cases or escalate issues as needed. In addition to answering questions, they often process orders, update customer accounts, and ensure a high level of customer satisfaction. They may also assist in training new team members and provide feedback to improve customer service procedures.

What opportunities for career advancement are available to a Customer Service Representative 2 within most organizations?

As a Customer Service Representative 2, you are often well-positioned for career growth due to your experience handling more complex customer issues and mentoring newer team members. Many organizations offer advancement paths into supervisory, team lead, or specialist roles, such as quality assurance or training. Developing strong communication, problem-solving, and leadership skills can help you progress into these positions. Additionally, some companies provide ongoing training and internal job postings, making it easier to apply for higher-level roles within the customer service department or in related fields like sales or operations.

What are the key skills and qualifications needed to thrive as a Customer Service Representative 2, and why are they important?

To thrive as a Customer Service Representative 2, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent, with some employers preferring prior customer service experience. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically required. Exceptional patience, active listening, and adaptability help individuals stand out in this role. These skills and qualities are vital for efficiently resolving customer issues, maintaining satisfaction, and supporting organizational reputation.
What cities are hiring for Customer Service Representative 2 jobs? Cities with the most Customer Service Representative 2 job openings:
What states have the most Customer Service Representative 2 jobs? States with the most job openings for Customer Service Representative 2 jobs include:
What are popular job titles related to Customer Service Representative 2 jobs? For Customer Service Representative 2 jobs, the most frequently searched job titles are:
Customer Service Representative 2 jobs near you
Infographic showing various Customer Service Representative 2 job openings in the United States as of May 2026, with employment types broken down into 70% Full Time, 26% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,575 per year, or $21.9 per hour.

Customer Service Representative II

Taku Health Services, LLC

Chicago, IL

$19.23 - $28.85/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description


Customer Service Representative II
Job Locations
US-IL-Chicago
Requisition ID
2026-19439
# of Openings
5
Category (Portal Searching)
Customer Service/Support
Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary:

The General Services Administration (GSA) is seeking call center services to support the GSA Office of Fleet Management, offering program assistance and instruction to GSA Fleet Management Federal customers under the GSA Short-Term Rental (STR) Program.

The Customer Service Representative II provides intermediate-level support and independently handles moderately complex STR program inquiries as part of daily customer service call center operations.

Primary work location is 230 South Dearborn Street, Suite 3800, Chicago, IL 60604; however, work may be performed remotely or at an alternate approved location based on government direction or operational needs, up to five days per week.

Responsibilities

Essential Job Functions:

    Respond to telephone, e-mail, and other electronic communication requests (emails or other electronic "Chat" platforms) from Federal STR customers.
  • Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current and potential fleet customers regarding services available, the procedures to follow, and where to obtain additional program information.
  • Respond to customer inquiries and assist with customer requests on a wide variety of available vehicles and/or equipment; familiarity with industry terminology and offerings as well as vehicle/equipment specifications needed.
  • Resolve complex customer and vendor issues and support escalations
  • Provide upon request a listing of available vehicles/equipment with ceiling pricing and assist the customer with related factors such as length of trip, freight/passenger requirements, vehicle or equipment pickup/delivery and fuel card use.
  • Perform vendor verification
  • Assist with billing and transaction discrepancies
  • Provide operational guidance to entry-level representatives

Qualifications

Necessary Skills and Knowledge:

  • Proficient in the use of Microsoft Office Suite, particularly Excel, Google Suite tools and must also be familiar with the Windows operating system
  • Strong analytical and problem-solving skills
  • Demonstrated ability to manage multiple tasks in a dynamic operational environment

Minimum Qualifications:

  • Associate's degree preferred, equivalent experience acceptable
  • 3-5 years of customer service, logistics, or call center experience

Preferred Qualifications:

  • Experience using federal vendor verification systems (SAM.gov, FPDS.gov) preferred
  • Experience in rental cars, fleet management, or equipment rental environments preferred
  • Working technical knowledge of a wide variety of motor vehicles and rental equipment to include, but not limited to, aerial lifting, earth moving, forklifts, cranes, generators. This specifically includes familiarity with industry terminology and vehicle/equipment specifications and capabilities.
  • Working knowledge consists of basic navigational, formatting and analysis skills.

Pay and Benefits

The pay range for this position is $19.23 to $28.85 per hour.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

Apply