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Customer Service Representative 2 Jobs in Boston, MA

NeighborHealth

Customer Service Rep II

Revere, MA · On-site

$21/hr

As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology. You'll also ...

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Customer Service Representative 2 information

See Boston, MA salary details

$11

$23

$51

How much do customer service representative 2 jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer service representative 2 in Boston, MA is $23.80, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $25.58 per hour, depending on experience, location, and employer.

What is a customer service representative 2?

Customer Service Representative 2s are mid-level professionals who handle customer inquiries, resolve issues, and provide support related to products or services. They typically have more experience than entry-level representatives and may handle more complex cases or escalate issues as needed. In addition to answering questions, they often process orders, update customer accounts, and ensure a high level of customer satisfaction. They may also assist in training new team members and provide feedback to improve customer service procedures.

What are the key skills and qualifications needed to thrive as a customer service representative 2?

To thrive as a Customer Service Representative 2, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent, with some employers preferring prior customer service experience. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically required. Exceptional patience, active listening, and adaptability help individuals stand out in this role. These skills and qualities are vital for efficiently resolving customer issues, maintaining satisfaction, and supporting organizational reputation.

What opportunities for career advancement are available to a customer service representative 2 within most organizations?

As a Customer Service Representative 2, you are often well-positioned for career growth due to your experience handling more complex customer issues and mentoring newer team members. Many organizations offer advancement paths into supervisory, team lead, or specialist roles, such as quality assurance or training. Developing strong communication, problem-solving, and leadership skills can help you progress into these positions. Additionally, some companies provide ongoing training and internal job postings, making it easier to apply for higher-level roles within the customer service department or in related fields like sales or operations.

What other jobs can a customer service representative do?

Customer Service Representatives can transition into roles such as sales associate, account manager, technical support specialist, or administrative assistant, leveraging their communication and problem-solving skills. They may also pursue positions in training, quality assurance, or customer experience management, often requiring familiarity with CRM software and strong interpersonal abilities.
Customer Service Representative 2 jobs near you
Infographic showing various Customer Service Representative 2 job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $49,512 per year, or $23.8 per hour.

Customer Service Representative II

Integrated Resources

North Billerica, MA • On-site

$17 - $23/hr

Other

Posted 12 days ago

Job description

Customer Service Representative II

A Few Words About Us Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

This Customer Service position involves working in a high energy, dynamic, and rewarding team environment focused on delivering best-in-class customer support. This individual will be responsible for ensuring each transaction is processed within Millipore guidelines, values and customer specifications. As a Customer Service Representative II, this individual must have the ability to learn and master a number of different skill sets. Excellent verbal and written communication skills are imperative. The opportunity for growth exists for employees who have the potential and demonstrate the ability to learn at the next level of responsibility.

- Produce work that is well executed, accurate, and attentive to detail. Take ownership of all customer interactions to ensure best-in-class service.

- Respond to customer inquiries and resolve issues quickly, competently and professionally.

- Enter internal and external customer orders and quotations received via all sales channels.

- Send documentation to customers.

- Solve situations related to orders, shipments, or other customer-related matters.

- Use Oracle, Lotus Notes, Business Objects and other Customer Service applications that house customer information, policies and procedures.

- Investigate, process, and record lost or damaged orders, non-product complaints, credit and/or rebill requests.

- Support company sales representatives in areas such as order placement, order status, and customer complaint issues.

- Interact extensively in a team environment with peers, supervisors and managers to assist one another with orders and information.

- Interface with supporting departments including Technical Service, Finance, Distribution and Sales.

- Adhere to all ISO Certification, Sarbanes Controls and participate in Customer Service-related audits when called upon to do so.

- Be flexible with the work schedule to meet the needs of the organization as required.

Qualifications

Knowledge, Skills and Experience:

• Associates degree or higher education is preferred. High School diploma or equivalent is required.

• 1-3 years of customer service experience is required.

• Strong knowledge around Millipore's organizational structure, business practices and customer base.

• Act as a role model of Millipore's values and best-in-class business practices.

• Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism.

• Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively.

• Excellent listening and telephone communication skills.

• Highly motivated and organized, with attention to prioritizing incoming tasks.

• Knowledge of Oracle system and PC applications a plus.

• Multilingual skills (French and Spanish) are a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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