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Customer Service Specialist Jobs (NOW HIRING)

Quantrell Auto Group

Customer Service Specialist

Lexington, KY · On-site

$14.50 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cadillac Service Drive Customer Experience Specialist Location: Lexington, KY | Quantrell Cadillac Job Type: Full-Time Executive Overview Quantrell Cadillac is seeking an energetic, customer-centric ...

PrideStaff

Customer Service Specialist

Newbury Park, CA · On-site

$21 - $22/hr

Customer Service Specialist Pay: $21 - $22/Hr Location: Newbury Park, CA Schedule: Mon - Fri, 7:30 AM - 4:00 PM Full-Time, Temporary Customer Service Specialist PrideStaff is currently working with a ...

Bausch-White Masonry

Customer Service Specialist

Manhattan, NY · On-site

$18.75 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Specialist Company Overview: Bausch-White Masonry, LLC is a leading masonry contractor specializing in commercial and residential projects. With over 20 years of experience, we pride ...

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Farmers Cooperative

Customer Service Specialist

Lincoln, NE · On-site

$14.75 - $19.50/hr

As a Customer Service Specialist at our Lincoln Grain Terminal, you will: * Serve as the face of the company, interacting directly with people who come in or call your location and directing them as ...

Farmers Cooperative

Customer Service Specialist

Raymond, NE · On-site

$13.75 - $18.25/hr

As a Customer Service Specialist at our Raymond Grain facility, you will: * Serve as the face of the company, interacting directly with people who come in or call your location and directing them as ...

AMWASTE LLC

Customer Service Specialist

West Point, GA · On-site

$14.75 - $19.50/hr

Customer Service Specialist Amwaste is looking for a Customer Service Specialist to work in their West Point, Ga corporate office. Customer Service Specialist: Applies acquired knowledge of industry ...

Farmers Cooperative

Customer Service Specialist

Raymond, NE · On-site

$13.75 - $18.25/hr

As a Customer Service Specialist at our Raymond Grain facility, you will: * Serve as the face of the company, interacting directly with people who come in or call your location and directing them as ...

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All JobsCustomer Service Specialist Jobs

Customer Service Specialist information

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$11

$19

$29

How much do customer service specialist jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer service specialist in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What are some common challenges faced by customer service specialists and how are they typically addressed?

Customer Service Specialists often encounter challenges such as handling difficult customers, managing high call volumes, and resolving complex issues efficiently. To address these challenges, companies provide ongoing training in conflict resolution, product knowledge, and stress management. Team support is also crucial—specialists regularly collaborate with supervisors and other departments to find quick solutions and share best practices. Maintaining a positive attitude and leveraging available resources helps specialists provide excellent service, even in high-pressure situations.

What is the difference between Customer Service Specialist vs Customer Support Representative?

AspectCustomer Service SpecialistCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, retail, corporate offices, online supportCall centers, technical support, retail, online platforms
Employer & Industry UsageRetail, telecommunications, banking, healthcareTechnology, software, retail, telecom
Common Search & Comparison IntentCustomer Service Specialist vs Customer Support Representative

Both roles focus on assisting customers, but Customer Service Specialists often handle broader customer relations and inquiries, while Customer Support Representatives typically provide technical or product-specific support. The roles overlap in work environment and required credentials, making them closely related in customer-facing industries.

More about Customer Service Specialist jobs
What cities are hiring for Customer Service Specialist jobs? Cities with the most Customer Service Specialist job openings:
What are the most commonly searched types of Customer Service Specialist jobs? The most popular types of Customer Service Specialist jobs are:
Who are the top companies hiring for Customer Service Specialist jobs? The top employers for Customer Service Specialist jobs are:
What states have the most Customer Service Specialist jobs? States with the most job openings for Customer Service Specialist jobs include:
What job categories do people searching Customer Service Specialist jobs look for? The top searched job categories for Customer Service Specialist jobs are:
What are popular job titles related to Customer Service Specialist jobs? For Customer Service Specialist jobs, the most frequently searched job titles are:
Customer Service Specialist jobs near you
Infographic showing various Customer Service Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Customer Service Specialist

Quantrell Auto Group

Lexington, KY • On-site

$14.50 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Cadillac Service Drive Customer Experience Specialist

Location: Lexington, KY | Quantrell Cadillac

Job Type: Full-Time

Executive Overview

Quantrell Cadillac is seeking an energetic, customer-centric Service Drive Customer Experience Specialist to join our luxury service operations team. As the first and last point of contact for our Cadillac service guests, you will play a critical role in delivering a white-glove experience, managing service drive traffic flow, and executing high-touch customer communication throughout the repair lifecycle.

This role is ideal for a proactive individual looking to build a high-growth career in automotive service operations, guest relations, or service management within a premium dealership group.

What We Offer
  • Competitive Compensation: Hourly pay + performance bonuses based on customer satisfaction metrics.
  • Comprehensive Benefits Package: Health, Dental, Vision, and Life Insurance.
  • 401(k) Retirement Plan: Includes company match options.
  • Career Pathing: Direct career progression into Service Advisor, Warranty Administrator, or Assistant Service Manager roles.
  • Work Environment: Modern, state-of-the-art luxury service drive with modern digital workflow tools.
  • Work-Life Balance: Paid time off (PTO) and paid holidays.
Key Responsibilities Customer Check-In & Guest Hospitality
  • Warmly greet all Cadillac service guests on the drive immediately upon arrival.
  • Perform initial digital check-in procedures, verify guest contact details, confirm appointment times, and direct customers to their assigned Service Advisor.
 Customer Updates & Communication Management
  • Proactively update guests on vehicle status via phone, SMS, and email throughout the day to ensure zero communication gaps.
  • Notify customers promptly upon vehicle completion, explaining initial billing summaries prior to guest pickup.
 Third-Party Service Contract & Claims Coordination
  • Contact extended service contract companies (Aftermarket Warranty / Cadillac Protection Plans) to obtain claim authorizations and pre-approvals.
  • Document approval codes, labor caps, and covered parts on active Repair Orders to accelerate technician repair times.
 Express Check-Out & Final Delivery
  • Process customer payments (credit card, cash, digital invoice pay) during vehicle pick-up.
  • Deliver a seamless final invoice review and ensure the guest’s Cadillac is clean, staged, and ready for departure.
Qualifications & Requirements
  • Communication Skills: Exceptional verbal and written communication with an approachable, luxury-level phone demeanor.
  • Technical Aptitude: Comfortable learning Dealership Management Systems (DMS), service scheduling software, and tablet-based check-in applications.
  • Administrative Skills: High attention to detail, strong organizational ability, and confidence handling phone-based warranty claim procedures.
  • Professionalism: Maintains a polished, professional appearance aligning with Cadillac brand standards.
  • Licensing & Background: Valid Driver’s License with a clean driving record; must pass pre-employment background and drug screening.

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