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Customer Service Specialist Jobs (NOW HIRING)

PrideStaff

Customer Service Specialist

Fresno, CA · On-site

$17 - $18/hr

Customer Service Specialist Pay: $17 - $18/hr Location: Fresno, CA Schedule: Mon - Fri Full-Time, Temporary Customer Service Specialist PrideStaff is currently working with a local health ...

Posted today

City of Edinburg

Customer Service Specialist

Edinburg, TX · On-site

$12.25 - $16.25/hr

Customer Service Specialist City of Edinburg in Edinburg, TX is actively seeking a dedicated Customer Service Specialist to perform daily office tasks that may include greets callers on the phone in ...

City of Edinburg

Customer Service Specialist

Edinburg, TX

$17.75 - $23.50/hr

Customer Service Specialist City of Edinburg in Edinburg, TX is actively seeking a dedicated Customer Service Specialist to perform daily office tasks that may include greets callers on the phone in ...

Bausch-White Masonry

Customer Service Specialist

Manhattan, NY · On-site

$18.75 - $24.75/hr

Customer Service Specialist Company Overview: Bausch-White Masonry, LLC is a leading masonry contractor specializing in commercial and residential projects. With over 20 years of experience, we pride ...

AMWASTE LLC

Customer Service Specialist

West Point, GA · On-site

$14.75 - $19.50/hr

Customer Service Specialist Amwaste is looking for a Customer Service Specialist to work in their West Point, Ga corporate office. Customer Service Specialist: Applies acquired knowledge of industry ...

City of Edinburg

Customer Service Specialist

Edinburg, TX · On-site

$15.05/hr

Customer Service Specialist City of Edinburg in Edinburg, TX is actively seeking a dedicated Customer Service Specialist to perform daily office tasks that may include greets callers on the phone in ...

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Customer Service Specialist information

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How much do customer service specialist jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service specialist in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What are some common challenges faced by customer service specialists and how are they typically addressed?

Customer Service Specialists often encounter challenges such as handling difficult customers, managing high call volumes, and resolving complex issues efficiently. To address these challenges, companies provide ongoing training in conflict resolution, product knowledge, and stress management. Team support is also crucial—specialists regularly collaborate with supervisors and other departments to find quick solutions and share best practices. Maintaining a positive attitude and leveraging available resources helps specialists provide excellent service, even in high-pressure situations.

What is the difference between Customer Service Specialist vs Customer Support Representative?

AspectCustomer Service SpecialistCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, retail, corporate offices, online supportCall centers, technical support, retail, online platforms
Employer & Industry UsageRetail, telecommunications, banking, healthcareTechnology, software, retail, telecom
Common Search & Comparison IntentCustomer Service Specialist vs Customer Support Representative

Both roles focus on assisting customers, but Customer Service Specialists often handle broader customer relations and inquiries, while Customer Support Representatives typically provide technical or product-specific support. The roles overlap in work environment and required credentials, making them closely related in customer-facing industries.

What does a customer service specialist do?

A customer service specialist assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management tools to document interactions and ensure customer satisfaction.
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Customer Service Specialist jobs near you
Infographic showing various Customer Service Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Customer Service Specialist

Quantrell Auto Group

Lexington, KY

$14.50 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Cadillac Service Drive Customer Experience Specialist

Location: Lexington, KY | Quantrell Cadillac

Job Type: Full-Time

Executive Overview

Quantrell Cadillac is seeking an energetic, customer-centric Service Drive Customer Experience Specialist to join our luxury service operations team. As the first and last point of contact for our Cadillac service guests, you will play a critical role in delivering a white-glove experience, managing service drive traffic flow, and executing high-touch customer communication throughout the repair lifecycle.

This role is ideal for a proactive individual looking to build a high-growth career in automotive service operations, guest relations, or service management within a premium dealership group.

What We Offer
  • Competitive Compensation: Hourly pay + performance bonuses based on customer satisfaction metrics.
  • Comprehensive Benefits Package: Health, Dental, Vision, and Life Insurance.
  • 401(k) Retirement Plan: Includes company match options.
  • Career Pathing: Direct career progression into Service Advisor, Warranty Administrator, or Assistant Service Manager roles.
  • Work Environment: Modern, state-of-the-art luxury service drive with modern digital workflow tools.
  • Work-Life Balance: Paid time off (PTO) and paid holidays.
Key Responsibilities Customer Check-In & Guest Hospitality
  • Warmly greet all Cadillac service guests on the drive immediately upon arrival.
  • Perform initial digital check-in procedures, verify guest contact details, confirm appointment times, and direct customers to their assigned Service Advisor.
 Customer Updates & Communication Management
  • Proactively update guests on vehicle status via phone, SMS, and email throughout the day to ensure zero communication gaps.
  • Notify customers promptly upon vehicle completion, explaining initial billing summaries prior to guest pickup.
 Third-Party Service Contract & Claims Coordination
  • Contact extended service contract companies (Aftermarket Warranty / Cadillac Protection Plans) to obtain claim authorizations and pre-approvals.
  • Document approval codes, labor caps, and covered parts on active Repair Orders to accelerate technician repair times.
 Express Check-Out & Final Delivery
  • Process customer payments (credit card, cash, digital invoice pay) during vehicle pick-up.
  • Deliver a seamless final invoice review and ensure the guest’s Cadillac is clean, staged, and ready for departure.
Qualifications & Requirements
  • Communication Skills: Exceptional verbal and written communication with an approachable, luxury-level phone demeanor.
  • Technical Aptitude: Comfortable learning Dealership Management Systems (DMS), service scheduling software, and tablet-based check-in applications.
  • Administrative Skills: High attention to detail, strong organizational ability, and confidence handling phone-based warranty claim procedures.
  • Professionalism: Maintains a polished, professional appearance aligning with Cadillac brand standards.
  • Licensing & Background: Valid Driver’s License with a clean driving record; must pass pre-employment background and drug screening.

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