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Customer Service Specialist Manager Jobs (NOW HIRING)

Quantrell Auto Group

Customer Service Specialist

Lexington, KY · On-site

$14.50 - $19/hr

Customer Updates & Communication Management * Proactively update guests on vehicle status via phone ... CUSTOMER SERVICE SPECIALIST | CUSTOMER SERVICE SPECIALIST | CUSTOMER SERVICE SPECIALIST | CUSTOMER ...

RemX

Customer Service Specialist

Atlanta, GA · On-site

$25/hr

Customer Service Specialist | 9-12 Month Contract | $25/hr Roswell, GA 30076 We are seeking a ... Deliver excellent customer service while managing multiple priorities Qualifications: * 1-3 years ...

Monarch Staffing

Customer Service Specialist

Aston, PA · On-site

$20 - $25/hr

Customer Service Specialist Temp-to-Hire | FT (M-F 8am-5pm) | $20-$25/hour (DOE) | On-site in Aston ... Relationship Management: Build and maintain positive relationships with customers by providing ...

LAKE SHORE BANK

Customer Service Specialist

Depew, NY · On-site

$16 - $17/hr

Proactively seeks internal customer service specialist training to ensure appropriate levels of job ... Works with Branch Management to ensure that all daily activities are completed * Completes ...

ActivStyle

Customer Service Specialist

Las Vegas, NV · On-site

$20 - $23/hr

Customer Service Specialists are responsible for learning and understanding the entire front-end ... Communicate with Customer Service and Management on an on-going basis regarding any noticed trends ...

Sharp Services

Customer Service Specialist

Allentown, PA · On-site

$16.75 - $22.25/hr

The Customer Service Specialist is a key relationship builder, collaborating closely with customers ... Ensure alignment with customer and Sharp Order Management Specialists (OMS) regarding sales order ...

Customer Service

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Servicing - Customer Care Specialist

Sterling Heights, MI · On-site

$16/hr

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ... Mortgage Servicing Specialist

Alphabe Insight Inc

Customer Service Specialist

Tampa, FL · On-site

$36K - $41K/yr

Elevare Branding is seeking a Customer Service Specialist to join our growing team in Tampa, FL ... Ability to manage multiple tasks in a fast-paced environment. * Professional attitude with a ...

Sharp Services

Customer Service Specialist

Allentown, PA · On-site

$16.75 - $22.25/hr

The Customer Service Specialist is a key relationship builder, collaborating closely with customers ... Ensure alignment with customer and Sharp Order Management Specialists (OMS) regarding sales order ...

Sharp Services

Customer Service Specialist

Allentown, PA · On-site

$16.75 - $22.25/hr

The Customer Service Specialist is a key relationship builder, collaborating closely with customers ... Ensure alignment with customer and Sharp Order Management Specialists (OMS) regarding sales order ...

Elevare Branding

Customer Service Specialist

Tampa, FL · On-site

$36K - $41K/yr

Elevare Branding is seeking a Customer Service Specialist to join our growing team in Tampa, FL ... Ability to manage multiple tasks in a fast-paced environment. * Professional attitude with a ...

3M HEALTHCARE

Customer Service Specialist

Athens, GA · On-site

$16.50 - $21.75/hr

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift ...

Milan Institute

Customer Service Specialist

Houston, TX · On-site

$14.75 - $19.50/hr

As a Customer Service Specialist on our student salon floor, you will be the face of our ... You will be vital in managing client appointments, providing excellent service, and supporting our ...

Blu Dot

Customer Service Specialist

Minneapolis, MN · On-site +1

$17.75 - $23.50/hr

Customer Service Manager JOB CLASSIFICATION: Salary/Non-Exempt ABOUT US : Blu Dot (www.bludot.com ... Specialist to join our dynamic and values-driven company. Company Purpose Inspire a more creative ...

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Customer Service Specialist Manager information

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How much do customer service specialist manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer service specialist manager in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Specialist Manager vs Customer Service Representative?

AspectCustomer Service Specialist ManagerCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; often some management or leadership trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentSupervises teams, manages customer service operations, often in office settingsHandles customer inquiries directly, typically in call centers or retail settings
Employer & Industry UsageUsed across industries like retail, telecom, finance for team leadership rolesCommon in customer support, retail, hospitality sectors
Search & Comparison IntentLooking for managerial roles overseeing customer service teamsSeeking entry-level or frontline customer support roles

The Customer Service Specialist Manager oversees customer service teams, manages operations, and ensures service quality, requiring leadership skills. In contrast, the Customer Service Representative handles direct customer interactions, focusing on resolving issues. Both roles are vital in customer support but differ in responsibilities and experience levels.

What cities are hiring for Customer Service Specialist Manager jobs?

Cities with the most Customer Service Specialist Manager job openings:

What are the most commonly searched types of Customer Service Specialist jobs?

The most popular types of Customer Service Specialist jobs are:

Customer Service Specialist Manager jobs near you

Customer Service Specialist

Quantrell Auto Group

Lexington, KY • On-site

$14.50 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Cadillac Service Drive Customer Experience Specialist

Location: Lexington, KY | Quantrell Cadillac

Job Type: Full-Time

Executive Overview

Quantrell Cadillac is seeking an energetic, customer-centric Service Drive Customer Experience Specialist to join our luxury service operations team. As the first and last point of contact for our Cadillac service guests, you will play a critical role in delivering a white-glove experience, managing service drive traffic flow, and executing high-touch customer communication throughout the repair lifecycle.

This role is ideal for a proactive individual looking to build a high-growth career in automotive service operations, guest relations, or service management within a premium dealership group.

What We Offer
  • Competitive Compensation: Hourly pay + performance bonuses based on customer satisfaction metrics.
  • Comprehensive Benefits Package: Health, Dental, Vision, and Life Insurance.
  • 401(k) Retirement Plan: Includes company match options.
  • Career Pathing: Direct career progression into Service Advisor, Warranty Administrator, or Assistant Service Manager roles.
  • Work Environment: Modern, state-of-the-art luxury service drive with modern digital workflow tools.
  • Work-Life Balance: Paid time off (PTO) and paid holidays.
Key Responsibilities Customer Check-In & Guest Hospitality
  • Warmly greet all Cadillac service guests on the drive immediately upon arrival.
  • Perform initial digital check-in procedures, verify guest contact details, confirm appointment times, and direct customers to their assigned Service Advisor.
 Customer Updates & Communication Management
  • Proactively update guests on vehicle status via phone, SMS, and email throughout the day to ensure zero communication gaps.
  • Notify customers promptly upon vehicle completion, explaining initial billing summaries prior to guest pickup.
 Third-Party Service Contract & Claims Coordination
  • Contact extended service contract companies (Aftermarket Warranty / Cadillac Protection Plans) to obtain claim authorizations and pre-approvals.
  • Document approval codes, labor caps, and covered parts on active Repair Orders to accelerate technician repair times.
 Express Check-Out & Final Delivery
  • Process customer payments (credit card, cash, digital invoice pay) during vehicle pick-up.
  • Deliver a seamless final invoice review and ensure the guest’s Cadillac is clean, staged, and ready for departure.
Qualifications & Requirements
  • Communication Skills: Exceptional verbal and written communication with an approachable, luxury-level phone demeanor.
  • Technical Aptitude: Comfortable learning Dealership Management Systems (DMS), service scheduling software, and tablet-based check-in applications.
  • Administrative Skills: High attention to detail, strong organizational ability, and confidence handling phone-based warranty claim procedures.
  • Professionalism: Maintains a polished, professional appearance aligning with Cadillac brand standards.
  • Licensing & Background: Valid Driver’s License with a clean driving record; must pass pre-employment background and drug screening.

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