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Customer Service Specialist Manager Jobs (NOW HIRING)

Verstela

Customer Service Specialist

San Antonio, TX

$18 - $21/hr

... manage multiple customer requests, order entries, and follow-ups simultaneously while maintaining accuracy and a high level of service Customer Service Specialist Requirements: • Previous ...

City of Edinburg

Customer Service Specialist

Edinburg, TX · On-site

$17.75 - $23.50/hr

Customer Service Specialist City of Edinburg in Edinburg, TX is actively seeking a dedicated Customer Service Specialist to perform daily office tasks that may include greets callers on the phone in ...

MD Anderson

Customer Service Specialist

Houston, TX · On-site

$21.88 - $27.40/hr

Within the Materials Mgmt Services Ops department, the Customer Service Specialist supports customer-facing supply chain operations that are essential to warehouse fulfillment, inventory support ...

sylvamo

Customer Service Specialist

Ticonderoga, NY · On-site

$17 - $22.50/hr

Customer Service Specialist Position Description: The Customer Service Specialist works in ... Work with operations managers and the supply chain to optimize Paper Machine, Sheeter and Rewinder ...

sylvamo

Customer Service Specialist

Ticonderoga, NY · On-site

$17 - $22.50/hr

Customer Service Specialist Position Description: The Customer Service Specialist works in ... Work with operations managers and the supply chain to optimize Paper Machine, Sheeter and Rewinder ...

ActivStyle

Customer Service Specialist

Plattsburgh, NY · On-site

$16 - $16.50/hr

Customer Service Specialists are responsible for learning and understanding the entire front-end ... Communicate with Customer Service and Management on an on-going basis regarding any noticed trends ...

PPC Flex

Customer Service Specialist

Kansas City, KS · On-site

$20 - $27/hr

What You'll Be Doing As a Customer Service Specialist , you'll play a critical role in delivering a ... Customer Experience & Order Management * Own customer orders end‑to‑end, ensuring accuracy ...

ActivStyle

Customer Service Specialist

Brevard, NC

$17/hr

Customer Service Specialists are responsible for learning and understanding the entire front-end ... Communicate with Customer Service and Management on an on-going basis regarding any noticed trends ...

PGA TOUR Superstore

Customer Service Specialist

Roswell, GA

$15.75 - $20.75/hr

Our Customer Service Specialists use creative, 'out of the box' thinking, to do what it takes to ... Knack for managing multiple priorities and variety resolving unique customer situations * Quick ...

PGA TOUR Superstore

Customer Service Specialist

Roswell, GA · On-site

$15.75 - $20.75/hr

Our Customer Service Specialists use creative, 'out of the box' thinking, to do what it takes to ... Knack for managing multiple priorities and variety resolving unique customer situations * Quick ...

Sharp Services

Customer Service Specialist

Allentown, PA

$16.75 - $22.25/hr

The Customer Service Specialist is a key relationship builder, collaborating closely with customers ... Ensure alignment with customer and Sharp Order Management Specialists (OMS) regarding sales order ...

Sharp Services

Customer Service Specialist

Allentown, PA · On-site

$16.75 - $22.25/hr

The Customer Service Specialist is a key relationship builder, collaborating closely with customers ... Ensure alignment with customer and Sharp Order Management Specialists (OMS) regarding sales order ...

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How much do customer service specialist manager jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for customer service specialist manager in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What are the salary expectations for customer service managers?

Customer Service Specialist Managers typically earn a median annual salary ranging from $45,000 to $75,000, depending on experience, location, and company size. Salaries can increase with additional certifications, leadership skills, and years of experience in customer service management roles.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Consistency, Convenience, Completeness, and Care. For a Customer Service Specialist Manager, applying these principles helps ensure high-quality interactions, customer satisfaction, and effective team leadership. Mastery of these concepts supports building trust and loyalty with customers.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding six figures. These roles typically require extensive experience, leadership skills, and a strong understanding of customer service strategies and tools.

What is the difference between Customer Service Specialist Manager vs Customer Service Representative?

AspectCustomer Service Specialist ManagerCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; often some management or leadership trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentSupervises teams, manages customer service operations, often in office settingsHandles customer inquiries directly, typically in call centers or retail settings
Employer & Industry UsageUsed across industries like retail, telecom, finance for team leadership rolesCommon in customer support, retail, hospitality sectors
Search & Comparison IntentLooking for managerial roles overseeing customer service teamsSeeking entry-level or frontline customer support roles

The Customer Service Specialist Manager oversees customer service teams, manages operations, and ensures service quality, requiring leadership skills. In contrast, the Customer Service Representative handles direct customer interactions, focusing on resolving issues. Both roles are vital in customer support but differ in responsibilities and experience levels.

What does a customer service manager do?

A customer service manager oversees a team of customer service representatives, ensuring high-quality support and satisfaction. They handle escalated issues, develop training programs, analyze service metrics, and implement policies to improve customer experience, often using tools like CRM software. Strong communication, leadership, and problem-solving skills are essential for this role.
What cities are hiring for Customer Service Specialist Manager jobs? Cities with the most Customer Service Specialist Manager job openings:
What are the most commonly searched types of Customer Service Specialist jobs? The most popular types of Customer Service Specialist jobs are:
Customer Service Specialist Manager jobs near you
Customer Service Specialist

Customer Service Specialist

Voigt-Abernathy

Irondale, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Salary: $23.00 per hour

Customer Service Specialist


Position Overview

We areseekinga highly organized and detail-oriented Customer Service Specialist to join our team. This role is essential in delivering exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive experience throughout every interaction. The ideal candidate is tech-savvy, thrives in a fast-paced environment, is detail oriented, andpossessesstrong problem-solving skills to creatively address challenges as they arise.

Job Summary

The Customer Service Specialist manages a high volume of interactions via phone, email, webstore chats, and is responsible for collaborating with internal teams to address customer requests, concerns, and updates. This role is critical in building and maintaining strong customer relationships by ensuring timely resolution of inquiries, providing reliable support, clear communication, and consistently delivering a positive customer experience.

Key Responsibilities

  • Monitor order status, track shipments, and resolve processing delays or discrepancies to support operational efficiency.
  • Respond promptly to customer inquiries via phone, email, or chat, providing clear and helpful information.
  • Communicate proactively with sales, operations, production, and vendors regarding order issues, updates, and resolutions.
  • Identifyand troubleshoot problems related to inventory availability, system errors, or customer requests.
  • Process web-store orders accurately and provide tracking, updates, and resolutions for customers ordering from our website.
  • Provide weekly spreadsheets to customers with shipping updates, delays, and tracking information.

Qualifications

  • High school diploma or equivalent; associate or bachelor's degree preferred.
  • Proven experience in customer service or a related administrative role.
  • Strong attention to detail and organizational skills.
  • Comfortable working in a fast-paced, deadline-driven environment.
  • Excellent problem-solving abilities with a creative, solution-focused mindset.
  • Strong communicationskills, both written and verbal.
  • Ability to work independently as well as collaborate with a team.
  • Proficiencyin Microsoft Office, Excel, and Microsoft Word.

Benefits

  • Paid Holidays and Paid Time Off
  • Health Insurance
  • Dental and Vision Insurance
  • Company Paid Life and Disability Insurance
  • 401k and 401k Matching

Rate

$23.00 an hour