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What Is a Customer Service Specialist and How to Become One

Customer Service Specialist

What Is a Customer Service Specialist?

A customer service specialist, or customer service representative, provides support and information to new and existing customers. Their duties include providing customer support by answering questions about the company, its product, or its policies. They may also troubleshoot problems, open and close accounts, or assist with billing. While some specialists may interact with customers directly in a retail or office setting, most work exclusively over the phone.

How to Become a Customer Service Specialist

To become a customer service specialist or customer service representative, you need a high school diploma or the equivalent and on the job training. Some employers may prefer an associate’s degree in business administration or a related field, or call center experience. You often need phone skills to be successful in this career.

Customer Service Specialist Job Description Sample

With this Customer Service Specialist job description sample, you can get a good idea of what employers are looking for when hiring for this position. Remember, every employer is different and each will have unique qualifications when they hire for a Customer Service Specialist role.

Job Summary

We are seeking an enthusiastic and dedicated Customer Service Specialist to provide outstanding customer service and support to our customers. The Customer Service Specialist will be responsible for responding to customer inquiries and providing solutions to customer concerns quickly and professionally. The ideal candidate will have a strong customer service background, excellent communication, and problem-solving skills, and be able to work in a fast-paced environment.

Duties and Responsibilities

  • Respond to customer inquiries via phone, email, and live chat
  • Assist customers with product information, order processing, returns, and other customer service-related requests
  • Troubleshoot and resolve customer issues
  • Maintain customer records in the customer relationship management (CRM) system
  • Follow up with customers on their inquiries
  • Monitor and track customer satisfaction

Requirements and Qualifications

  • High school diploma or equivalent
  • 2+ years of experience in customer service or a related field
  • Excellent communication and customer service skills
  • Proficient in MS Office, CRM systems, and other related applications
  • Able to multitask and prioritize tasks efficiently
  • Able to work independently and as part of a team