Customer Service Representative Requirements
- Minimum of 1 year of experience in customer service in a high volume, fast-paced environment (preferred)
- You are passionate about customers/clients and are fulfilled by finding solutions in real-time over the phone, or communicating via email
- You can work in a fast-paced environment where multitasking and organization skills are required
- You pay attention to detail and have strong problem solving and decision-making skills
- You are a team player who is self- motivated, has a sense of urgency, and looks for process improvement
- You demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility
- You have strong interpersonal, and communication skills
- You have an interest in working with a hybrid model both on site and remote.
Company Benefits- Long-term opportunity with a great chance of being hired permanently
- Incredible company culture with great growth opportunities
- Non-sales
Customer Service Representative Job DescriptionOur client is seeking individuals to join their team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for handling customer service and support calls as well as data entry. Daily, this role will require you to:
- Answer customer service phone calls and emails, and either resolve the issue or escalate the call to the next level.
- Document records of customer interactions, transactions, and inquiries.
- Provide resolution to any complaints and escalate, as necessary.
- Refer unresolved customer issues to designated departments for further investigation.
- Enter new customers in multiple software systems using submitted account paperwork.
- Enter consumer refunds in a timely and accurate fashion.
- Enter and track customer hardware service requests (RMA’s).
Hybrid after Training
- 3 days in the office
- Monday & Friday from home
- Tuesday-Thursday onsite in Malvern, PA
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Company Description
Headquartered in Annapolis, Maryland, Tential offers three models for unlimited possibilities: IT Professional Services, IT Workforce Solutions, and Recruitment Process Outsourcing for service roles. We come through when it counts, guiding resource strategies from discovery to delivery with speed and confidence.
