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Customer Service Representative 2 Jobs (NOW HIRING)

GPC - Genuine Parts Company

On-Site CSR II

Lawrenceville, GA · On-site

$14.75 - $20/hr

The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). This position works more than 50% of the time at ...

GPC - Genuine Parts Company

On-Site CSR II

Greenville, SC

$15 - $20.50/hr

The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). This position works more than 50% of the time at ...

Genuine Parts Company

On-Site CSR II

Lawrenceville, GA · On-site

$14.75 - $20/hr

The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). This position works more than 50% of the time at ...

Ace Parking

CSR II

Oklahoma City, OK

$13.20 - $13.50/hr

CSR II Job Category: Operations Requisition Number: CSRII033300 Posted: April 3, 2026 Full-Time On-site Oklahoma City, OK, USA Job Details Compensation Range: $13.20 - $13.50 per hour About Us: One ...

National Grid

Customer Service Rep 2

Syracuse, NY

$23.72/hr

Job Purpose National Grid's Customer Contact Center Representative position is an entry level, ... Due to the essential nature of the services we provide our customers, National Grid's Contact ...

MiTek USA Inc

Customer Service Rep II-2

Chesterfield, MO

$15.75 - $21.50/hr

Customer Service Representative II will be responsible for interacting with both internal and external customers to provide information in response to inquiries about products and services. Job ...

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$10

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$47

How much do customer service representative 2 jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for customer service representative 2 in the United States is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.56 per hour, depending on experience, location, and employer.

What is the 10/5/3 rule in customer service?

The 10/5/3 rule in customer service refers to response time guidelines: respond to customer inquiries within 10 minutes, follow up within 5 hours, and resolve the issue within 3 days. Customer service representatives should prioritize timely communication to ensure customer satisfaction and effective issue resolution.

What is a level 2 position?

A level 2 Customer Service Representative is a more experienced role that handles complex customer issues, often requiring advanced problem-solving skills and familiarity with company systems. It typically involves greater responsibility, such as mentoring entry-level staff or managing escalated cases, and may require additional training or certifications. This position usually offers higher pay and opportunities for advancement within customer service teams.

What other jobs can a customer service representative do?

Customer Service Representatives can transition into roles such as sales associate, account manager, technical support specialist, or administrative assistant, leveraging their communication and problem-solving skills. They may also pursue positions in training, quality assurance, or customer experience management, often requiring familiarity with CRM software and strong interpersonal abilities.

What are Customer Service Representative 2s?

Customer Service Representative 2s are mid-level professionals who handle customer inquiries, resolve issues, and provide support related to products or services. They typically have more experience than entry-level representatives and may handle more complex cases or escalate issues as needed. In addition to answering questions, they often process orders, update customer accounts, and ensure a high level of customer satisfaction. They may also assist in training new team members and provide feedback to improve customer service procedures.

What opportunities for career advancement are available to a Customer Service Representative 2 within most organizations?

As a Customer Service Representative 2, you are often well-positioned for career growth due to your experience handling more complex customer issues and mentoring newer team members. Many organizations offer advancement paths into supervisory, team lead, or specialist roles, such as quality assurance or training. Developing strong communication, problem-solving, and leadership skills can help you progress into these positions. Additionally, some companies provide ongoing training and internal job postings, making it easier to apply for higher-level roles within the customer service department or in related fields like sales or operations.

What are the key skills and qualifications needed to thrive as a Customer Service Representative 2, and why are they important?

To thrive as a Customer Service Representative 2, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent, with some employers preferring prior customer service experience. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically required. Exceptional patience, active listening, and adaptability help individuals stand out in this role. These skills and qualities are vital for efficiently resolving customer issues, maintaining satisfaction, and supporting organizational reputation.

What jobs should I apply when I have 2 years of customer service?

With two years of customer service experience, you can consider applying for roles such as Customer Service Representative 2, sales associate, or client support specialist. These positions often value communication skills, problem-solving abilities, and familiarity with CRM tools, and may require basic certifications or training in customer relations.
What cities are hiring for Customer Service Representative 2 jobs? Cities with the most Customer Service Representative 2 job openings:
What states have the most Customer Service Representative 2 jobs? States with the most job openings for Customer Service Representative 2 jobs include:
What are popular job titles related to Customer Service Representative 2 jobs? For Customer Service Representative 2 jobs, the most frequently searched job titles are:
Customer Service Representative 2 jobs near you
Infographic showing various Customer Service Representative 2 job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, and 22% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $45,575 per year, or $21.9 per hour.
Customer Service Representative II (493)

Customer Service Representative II (493)

LIFESTREAM BEHAVIORAL CENTER

Eustis, FL • On-site

$14.25 - $19.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Job Purpose:
- The Customer Service Representative II at LIFESTREAM BEHAVIORAL CENTER is responsible for providing exceptional service to clients by addressing inquiries, resolving issues, and ensuring a positive experience. This role involves handling complex customer interactions, offering solutions, and maintaining a high level of professionalism to support the organization's mission of delivering quality behavioral health services.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or in-person with accuracy and professionalism.
- Resolve customer issues and complaints in a timely and effective manner, ensuring customer satisfaction.
- Provide detailed information about services offered by LIFESTREAM BEHAVIORAL CENTER and assist customers in understanding their options.
- Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
- Collaborate with other departments to ensure a seamless customer experience and address any service delivery issues.
- Identify opportunities to improve customer service processes and contribute to the development of best practices.
- Stay informed about organizational changes, updates, and new services to provide accurate information to customers.
- Support the training and mentoring of new customer service representatives as needed.
- Adhere to all company policies, procedures, and regulatory requirements in the execution of duties.

Required Education:
- High school diploma or equivalent required.
- Associate's degree or higher in a related field preferred.
Required Experience:
- Minimum of 2 years of experience in a customer service role, preferably in a healthcare or behavioral center setting.
- Proven track record of effectively handling customer inquiries and resolving issues.
- Experience working with diverse populations and understanding of cultural sensitivities.
Required Skills and Abilities:
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport with clients and colleagues.
- Proficiency in using customer service software and Microsoft Office Suite.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Demonstrated problem-solving skills and ability to think critically.
- High level of empathy and patience when dealing with clients facing challenging situations.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.

LifeStream Benefits 

  • Health/Dental/Vision Insurance 

  • Short Term Disability 

  • Pension Plan 

  • 403(b) 

  • PTO  (Over 4 weeks your 1st year!) 

  • Flexible Work Schedules 

  • Tuition Reimbursement Program 

  • Free Telehealth Services  

  • And More! 

Important Notice 
As part of our hiring process and in compliance with Section 435.04, Florida Statutes, certain positions require a Level 2 background screening. Employment offers are contingent upon meeting applicable requirements. For more details on Level 2 background screening requirements, please visit: Florida Care Provider Background Screening Clearinghouse  

LifeStream is an equal opportunity employer and does not discriminate against any applicant based on age, citizenship, color, covered veteran status, disability, gender identity, genetic information, marital status, race, religion, sex, sexual orientation, or other protected status in accordance with applicable federal, state, and local laws.

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