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Customer Service Representative 2 Jobs (NOW HIRING)

Titan America

Customer Service Rep II

Deerfield Beach, FL

$15.50 - $21/hr

Overview Replenishment Customer Service Representative Titan America has an immediate opening for a Dispatcher/Customer Service Representative in the Deerfield Beach Office in FL. This position will ...

Titan America

Customer Service Rep II

Deerfield Beach, FL · On-site

$15.50 - $21/hr

Block Dispatcher/Customer Service Representative Titan America has an immediate opening for a Dispatcher/Customer Service Representative in the Deerfield Beach Office in FL. This position will report ...

V2X

Customer Service Rep II

Honolulu, HI · On-site

$15.75 - $21.50/hr

Candidate Customer Service Rep/Greeter must possess a friendly, outgoing and positive attitude. Customer Service Rep/Greeter will have general working knowledge of Red Hill site operations; any ...

Mohawk Industries

CUSTOMER SERVICE REP II - SSC

Fishers, IN

$14.50 - $19.50/hr

Dal-Tile is currently seeking an exceptional Customer Service Representative II to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such ...

Ace Parking Management

CSR II

Oklahoma City, OK

$13.20 - $13.50/hr

Exceptional Service * Greet customers with a friendly and helpful attitude, assisting them with parking and locating available spaces. * Keep parking lots and surrounding areas clean and free of ...

Ace Parking Management, Inc.

CSR II

Oklahoma City, OK

$13.20 - $13.50/hr

Exceptional Service * Greet customers with a friendly and helpful attitude, assisting them with parking and locating available spaces. * Keep parking lots and surrounding areas clean and free of ...

MiTek USA Inc

Customer Service Rep II-1

Chesterfield, MO · On-site

$15.75 - $21.50/hr

Customer Service Representative II will be responsible for interacting with both internal and external customers to provide information in response to inquiries about products and services. Job ...

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Customer Service Representative 2 information

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$10

$21

$47

How much do customer service representative 2 jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for customer service representative 2 in the United States is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.56 per hour, depending on experience, location, and employer.

What is the 10/5/3 rule in customer service?

The 10/5/3 rule in customer service refers to response time standards where representatives aim to respond within 10 seconds for initial contact, resolve issues within 5 minutes, and follow up within 3 hours. For Customer Service Representatives, adhering to these timeframes helps ensure prompt and efficient service, improving customer satisfaction.

What is a level 2 position?

A Level 2 Customer Service Representative is a more experienced role that handles complex customer issues, often requiring advanced problem-solving skills and familiarity with company systems. This position typically involves greater responsibility, such as mentoring Level 1 staff or managing escalated inquiries, and may require additional training or certifications. It is a step above entry-level roles and often offers higher pay and more autonomy.

What other jobs can a customer service representative do?

Customer Service Representatives can transition into roles such as sales associate, account manager, technical support specialist, or administrative assistant, leveraging their communication and problem-solving skills. They may also pursue positions in training, quality assurance, or customer experience management, often requiring familiarity with CRM tools and strong interpersonal abilities.

What are Customer Service Representative 2s?

Customer Service Representative 2s are mid-level professionals who handle customer inquiries, resolve issues, and provide support related to products or services. They typically have more experience than entry-level representatives and may handle more complex cases or escalate issues as needed. In addition to answering questions, they often process orders, update customer accounts, and ensure a high level of customer satisfaction. They may also assist in training new team members and provide feedback to improve customer service procedures.

What opportunities for career advancement are available to a Customer Service Representative 2 within most organizations?

As a Customer Service Representative 2, you are often well-positioned for career growth due to your experience handling more complex customer issues and mentoring newer team members. Many organizations offer advancement paths into supervisory, team lead, or specialist roles, such as quality assurance or training. Developing strong communication, problem-solving, and leadership skills can help you progress into these positions. Additionally, some companies provide ongoing training and internal job postings, making it easier to apply for higher-level roles within the customer service department or in related fields like sales or operations.

What are the key skills and qualifications needed to thrive as a Customer Service Representative 2, and why are they important?

To thrive as a Customer Service Representative 2, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent, with some employers preferring prior customer service experience. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically required. Exceptional patience, active listening, and adaptability help individuals stand out in this role. These skills and qualities are vital for efficiently resolving customer issues, maintaining satisfaction, and supporting organizational reputation.

What jobs pay $4000 a week without a degree?

A Customer Service Representative 2 typically does not earn $4,000 a week without a degree, as most customer service roles pay hourly wages that amount to lower weekly earnings. High-paying jobs that can reach or exceed $4,000 weekly without a degree often include sales positions, real estate agents, or skilled trades like commercial drivers or electricians, which may require certifications or licenses but not necessarily a college degree.
What cities are hiring for Customer Service Representative 2 jobs? Cities with the most Customer Service Representative 2 job openings:
What states have the most Customer Service Representative 2 jobs? States with the most job openings for Customer Service Representative 2 jobs include:
What are popular job titles related to Customer Service Representative 2 jobs? For Customer Service Representative 2 jobs, the most frequently searched job titles are:
Customer Service Representative 2 jobs near you
Infographic showing various Customer Service Representative 2 job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $45,575 per year, or $21.9 per hour.
Customer Service Rep II

Customer Service Rep II

Titan America

Deerfield Beach, FL

$15.50 - $21/hr

Full-time

Re-posted 13 days ago

Titan America rating

6.6

Company rating: 6.6 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Overview

Replenishment Customer Service Representative

Titan America has an immediate opening for a Dispatcher/Customer Service Representative in the Deerfield Beach Office in FL. This position will report to the Replenishment Manager. This position is responsible for handling dispatch schedules, order tracking, customer communication, and supporting logistics operations to maximize efficiency and customer satisfaction.

Responsibilities
  • Coordinate and schedule dispatch of bulk cement, aggregate and Fly Ash deliveries in alignment with customer orders and plant capacity.
  • Act as the primary point of contact for customers regarding order status, delivery times, and product availability.
  • Schedule, Tender, Book and Monitor delivery schedules, address any delays or changes, and proactively communicate updates to customers.
  • Work closely with carriers' transport coordinators, and internal/external customers team to ensure smooth logistics and service fulfillment.
  • Maintain accurate records of orders, dispatch logs, and delivery confirmations in the system (Mercury Gate/JWS).
  • Resolve customer complaints, delivery issues, or product quality concerns with professionalism and urgency.
  • Ensure compliance with safety regulations and company policies in dispatch operations.
  • Prepare and generate daily/weekly dispatch and service performance reports.
  • Support inventory tracking and stock reconciliation processes when needed.
Qualifications
  • Must have associate's degree or dispatch experience. Bachelor's degree is preferred.
  • Safety focused and able to participate in a safety-centered work culture.
  • Logistics experience of moving products from Point A to Point B and 1-3 years of experience in a Dispatch Call-Center is preferred.
  • Excellent written and verbal communication skills with professional decorum over the phone.
  • Embracement and enhancement of Performance-based, Safety Culture
  • Strong mathematical skills, strong interpersonal skills, and ability to communicate effectively.
  • Problem Solving, Decision-Making, and Critical-Thinking skills.
  • Attention to detail, ability to stay organized and work independently.
  • Ability to work well under pressure and meet deadlines. Strong time management and strong organizational skills required.
  • Proficiency in Microsoft applications (Word, Excel, Outlook, PowerPoint).
  • Must be able to speak, read and write English. Bilingual or Spanish is a plus.

Titan America is an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status

Employment Type: FULL_TIME

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