Shopify Customer Service Jobs Near Me

Job Summary

Vertiv is seeking a senior, hands-on Tech Lead to serve as the primary developer and platform support lead for Vertiv's enterprise Shopify eCommerce platform. This individual contributor role is responsible for operating across development, infrastructure, and production support to ensure the Gen 2 eCommerce platform is available to Vertiv customers. The Tech Lead will serve as the dedicated developer focused on troubleshooting integrations across all platform components while providing direct Shopify development expertise for rapid issue resolution and feature delivery. This role directly supports Vertiv's Operational Excellence and Customer Focus strategic priorities by ensuring the eCommerce platform is stable and reliable for Vertiv's global customers.

As an individual contributor in a lead capacity, this role owns the Shopify eCommerce platform end-to-end, which spans frontend and backend Shopify customization, Rust-based checkout logic via Shopify Functions, Oracle integration and middleware connectivity, and infrastructure operations across Linux environments. The Tech Lead will perform triage and troubleshooting, maintain site performance, and pair with senior technology and business leadership. 

This position is based on site at Vertiv's Westerville, OH headquarters or Mississauga, ON, Canada.

Responsibilities

• Platform Ownership & Technical Leadership: Serve as the technical owner and primary support lead for Vertiv's enterprise Shopify eCommerce platform, operating across development, infrastructure, and production support to keep the Gen 2 eCommerce platform stable.
• Shopify Development & Customization: Customize both frontend and backend Shopify functionality, including theme development, Liquid templating, and app configuration; perform feature enhancements to meet business requirements and maintain platform currency.
• Rust & Checkout Extensibility: Develop, modify, and support Rust-based checkout rules using Shopify Functions (WASM-based checkout logic) for validation, shipping, and discount workflows; operate comfortably in a mixed Rust + JavaScript/TypeScript environment.
• Integration & Middleware Management: Own and troubleshoot Oracle integrations, middleware connections, and multi-platform system flows; manage data integration, data mapping, and Shopify-middleware-ERP commerce flows to ensure seamless end-to-end order and product data exchange.
• Technical Triage & Incident Resolution: Perform troubleshooting, and issue resolution across all eCommerce platform components; serve as the primary escalation point for production issues impacting the Shopify storefront, collaborate with the production support staff.
• Infrastructure & Security Operations: Support Linux server environments (OL9/Red Hat); manage secrets and credential management via CyberArk; ensure security monitoring and PCI compliance operational best practices are maintained.
• Site Performance & Reliability: Maintain site performance, reliability, and availability through proactive monitoring, performance optimization, and ongoing maintenance; ensure WCAG accessibility standards compliance and implement observability best practices across the platform.
• Cross-Functional Collaboration: Work across IT, vendors, and business teams to unblock issues and enable delivery; partner with IT Security and NPDi to ensure platform compliance; coordinate with Digital delivery teams on CI/CD pipeline support and deployment activities using GitLab.

Requirements

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related field; equivalent practical experience considered.
• 8+ years of hands-on software engineering experience with at least 3 years focused on Shopify platform development or eCommerce platform engineering.
• Demonstrated experience as a former Shopify developer or platform engineer, with proven ability to customize both frontend and backend Shopify functionality.
• Experience supporting enterprise-scale eCommerce platforms in a production environment, including integration testing and incident resolution.
• Experience with Oracle integrations, middleware platforms, and multi-system data flows in an enterprise context.

Technical Skills

• Strong proficiency with the Shopify platform, including Shopify Plus, Liquid templating, Storefront API, Admin API, and Shopify Functions.
• Working knowledge of Rust, specifically for WASM-based Shopify Functions (checkout validation, shipping, discounts).
• Proficiency with JavaScript/TypeScript, HTML, CSS, and modern web development fundamentals.
• Experience with REST and GraphQL; familiarity with Postman or equivalent API testing tools.
• Experience supporting Linux server environments (OL9, Red Hat) and Azure cloud services (App Services, deployments, access management).
• Familiarity with Oracle databases and Oracle Integration Cloud (OIC); understanding of data mapping and ERP integration patterns.
• Experience with GitLab for version control and CI/CD pipelines.
• Knowledge of security best practices including PCI compliance, secrets management (CyberArk), and content security protocols.

Preferred Qualifications

• CISSP or equivalent security certification.
• Experience with ServiceNow for incident and change management.
• Familiarity with WCAG accessibility standards and tools (e.g., Pa11y).
• Experience with AI-augmented development practices and tools.
• Agile/Scrum experience in enterprise delivery environments.

#LI-RB1

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

High-Performance Culture

Customer Focus

Operational Excellence

Innovation

Financial Strength

VERTIV BEHAVIORS

Own it

Act with urgency

Foster a customer-first mindset

Think big and execute

Lead by example

Drive continuous improvement

Learn and seek out development

Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com