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Shopify Customer Service Jobs in Dallas, TX (NOW HIRING)

Lever Demo 2

Customer Service Representative

Arlington, TX · On-site

$14.50 - $19.50/hr

As a Customer Service Representative at Lever, you will provide the highest level of service to ... org, Shopify, and Netflix. We're looking for someone who is highly-motivated and relentless in ...

Bright Thinker Inc

Support Specialist

Lewisville, TX · On-site

... Shopify, Salesforce, DocuSign, Sage Intacct, ShipHero, Agilix Buzz, Google, and other integrated ... The ideal candidate is a problem solver with strong technical aptitude, excellent customer service ...

Bright Thinker Inc

Support Specialist

Lewisville, TX · Hybrid

... Shopify, Salesforce, DocuSign, Sage Intacct, ShipHero, Agilix Buzz, Google, and other integrated ... The ideal candidate is a problem solver with strong technical aptitude, excellent customer service ...

Bright Thinker

Support Specialist

Lewisville, TX · On-site

... Shopify, Salesforce, DocuSign, Sage Intacct, ShipHero, Agilix Buzz, Google, and other integrated ... The ideal candidate is a problem solver with strong technical aptitude, excellent customer service ...

Boxes 4 U

Customer Support Specialist

Plano, TX

$17.25 - $23.25/hr

High School Diploma or GED preferred * 1+ years of customer service experience * Basic math skills ... Knowledge in QuickBooks, NetSuite, Shopify and Microsoft programs (preferred) * Friendly and ...

Hemline

Sales Associate (Hemline Dallas)

Dallas, TX · On-site

$14.75 - $17/hr

Familiarity with user functionality on various devices, such as desktops, mobiles, and tablets, with additional Shopify knowledge considered a plus. * Outstanding customer service skills, showcasing ...

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All JobsShopify Customer Service JobsShopify Customer Service Jobs in Dallas, TX

Shopify Customer Service information

See Dallas, TX salary details

$9

$18

$26

How much do shopify customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for shopify customer service in Dallas, TX is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.67 per hour, depending on experience, location, and employer.

What is a Shopify Customer Service?

A Shopify Customer Service job involves assisting customers with inquiries, orders, refunds, and technical issues related to a Shopify store. Representatives communicate with customers via email, chat, or phone to resolve problems efficiently. They also provide guidance on using Shopify features, troubleshoot common issues, and ensure a smooth shopping experience. Excellent communication, problem-solving skills, and knowledge of Shopify's platform are essential for this role.

What are the typical daily responsibilities of a Shopify Customer Service representative?

Shopify Customer Service representatives are responsible for assisting customers with order inquiries, troubleshooting account or payment issues, and providing detailed product information via email, chat, or phone. They often collaborate closely with sales, fulfillment, and technical support teams to resolve complex issues and ensure timely order processing. In addition to handling incoming requests, representatives may also proactively reach out to customers regarding order updates or to gather feedback. Daily tasks require multitasking and timely communication to maintain a high level of customer satisfaction.

What are the key skills and qualifications needed to thrive in the Shopify Customer Service position, and why are they important?

To thrive as a Shopify Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of e-commerce operations, typically supported by prior customer service experience. Familiarity with the Shopify platform, CRM systems, and ticketing tools like Zendesk or Freshdesk is often required. Patience, active listening, and the ability to remain calm under pressure are key soft skills that help in building customer trust and resolving issues efficiently. These skills are crucial for ensuring customer satisfaction, repeat business, and effective handling of a wide range of inquiries in a dynamic online retail environment.

Does Shopify do customer service?

Shopify Customer Service refers to the support provided by Shopify to its users, including store owners and customers, to resolve technical issues, answer questions, and assist with platform features. Customer service roles at Shopify typically involve communication skills, familiarity with the platform, and problem-solving abilities, often through chat, email, or phone support. These roles are essential for maintaining user satisfaction and platform reliability.

Does Shopify offer remote work?

Shopify Customer Service roles often offer remote work options, allowing employees to work from home or other locations. These positions typically require strong communication skills and familiarity with customer support tools, and remote work availability can vary by role and location.

What do Shopify customer service jobs pay?

Shopify customer service jobs typically pay between $12 and $20 per hour, depending on experience, location, and the specific employer. Salaries can vary based on whether the role is part-time or full-time, and some positions may offer additional benefits or bonuses.

What are the most commonly searched types of Shopify Customer Service jobs in Dallas, TX?

The most popular types of Shopify Customer Service jobs in Dallas, TX are:

What are popular job titles related to Shopify Customer Service jobs in Dallas, TX?

For Shopify Customer Service jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Shopify Customer Service jobs in Dallas, TX look for?

The top searched job categories for Shopify Customer Service jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Shopify Customer Service jobs?

Cities near Dallas, TX with the most Shopify Customer Service job openings:

Shopify Customer Service jobs near you
Infographic showing various Shopify Customer Service job openings in Dallas, TX as of August 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,677 per year, or $18.6 per hour.

Customer Service Representative

Lever Demo 2

Arlington, TX • On-site

$14.50 - $19.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Welcome to the Demo Job Listing for Lever! This is a fictional job created solely for demonstration purposes and is not an actual open position. We've crafted this listing to showcase the functionality of our ATS platform, including job descriptions, application processes, and more.

While you can explore the application process and features here, please note that applications submitted to this job will not be reviewed or responded to as it's for demonstration only.

As a Customer Service Representative at Lever, you will provide the highest level of service to every customer through every interaction. You will be the eyes and ears for Lever and serve as the voice of our customers internally. Help us keep pace with our fast-growing list of customers including Eventbrite, Quora, Change.org, Shopify, and Netflix. 

We're looking for someone who is highly-motivated and relentless in helping customers as quickly and efficiently as possible. You're also passionate about people as much as you are about getting your work done. You are extremely  comfortable with written and verbal communication with customers. And you're  incredibly organized, handling multiple responsibilities at the same time. 

While you'll have a solid foundation in customer service, at Lever you will learn to understand our customers' unique needs and recruiting processes, and provide the solutions that are the best for them. You'll be joining a fast-growing startup, and you'll learn how to navigate our internal systems, see how a scaling company grows, and be a part of the next chapter of Lever. 

Our perfect team member is highly motivated to work closely with customers to ensure complete satisfaction. You are smart, independent, self-motivated, empathetic, and passionate about supporting our customers. It's critical that you have a mindset for using  technology and can quickly learn how to use new tools (most importantly Lever). 

Past experience in technical customer service (email, phone, chat or live) is definitely a plus.

Please note, this role is on-site and located in San Francisco, California.
WITHIN 1 MONTH, YOU'LL:
  • Learn about Lever and about the recruiting space, gaining an understanding of our product and our customers. Become comfortable with the product and learn the ins and outs of how recruiting teams use Lever 
  • Shadow three Implementation Specialists, gaining an understanding of the setup  and training that customers receive during implementation; demonstrating understanding through mock walkthrough of an implementation with an IS
  • Complete training with our IT Team and our  Customer Service Associate to  learn how to access and use all  internal tools, including Google Apps, Slack, Zendesk, Intercom, Salesforce, Lever Admin, Chrome Console; reverse-shadow in each tool. 
  • Complete all scheduled trainings with Customer Success Managers and Account Managers to learn how each of the features of the product work, including basic features, all add-on features and third party integrations; receive certification from each training leader
  • Working with our Customer Service Associate and Manager of Customer Service and Support, learn to triage incoming customer inquiries, and the process to escalate as appropriate to internal teams; solve your first ticket
  • Consistently handle  customer inquiries within set SLAs while prioritizing and escalating issues appropriately.
WITHIN 3 MONTHS, YOU'LL:

Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We participated in Y Combinator in summer 2012, and since then have raised $73 million. As the applicant tracking system of choice for Netflix, Eventbrite, ClearSlide, change.org, and thousands more leading companies, Lever means you hire the best by hiring together.

Lever is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Learn more about our team culture and commitment to diversity and inclusion. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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