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Shopify Customer Service Jobs in Austin, TX (NOW HIRING)

ALVIES

Customer Service Representative

Austin, TX · On-site

$15.75 - $21.50/hr

Customer Service Representative Alvies is looking for a Customer Service Representative to assist ... If you have experience with Shopify software, that is a huge plus. This position is part-time and ...

Alvies

Customer Service Representative

Austin, TX · On-site

$16 - $19/hr

Alvies is looking for a Customer Service Representative to assist with a number of customer service ... If you have experience with Shopify software, that is a huge plus. (put it on your resume!) This ...

Wondercide LLC

Customer Service Associate

Round Rock, TX · On-site

$13.50 - $18.75/hr

The Customer Service Associate (we refer to the department as 'Customer Love') will report to ... Bonus points if you have experience with Gorgias, Shopify, Amazon Seller Central, or similar ...

Breedr

Customer Support Specialist (BRD-003)

Austin, TX · On-site

$60 - $80/hr

... service, driving product adoption, and helping customers get the most value from the Breedr ... Shopify: Manage customer hardware orders through Breedr's Shopify store. * HubSpot: Use for ...

Mira Safety

Chief Technology Officer (CTO)

Cedar Park, TX · On-site

$200 - $250/hr

Shopify → ERP → CRM → Inventory → Fulfillment → Customer Service → Marketing → Analytics → AI The goal is to establish a reliable data and automation layer so information moves ...

AmyMyersMD.com

Customer Success Rockstar

Austin, TX · On-site

We round out this offering with a comprehensive set of products and services, including nutritional ... Experience with WordPress, Shopify, and/or other e-commerce management tools * Experience with ...

AmyMyersMD.com

Customer Success Rockstar

Austin, TX · On-site

We round out this offering with a comprehensive set of products and services, including nutritional ... Experience with WordPress, Shopify, and/or other e-commerce management tools * Experience with ...

MOD BIKES

E-bike shop - service manager

Austin, TX · On-site

$60 - $80/hr

Check customers in and out for service and repairs * Create and communicate clear service estimates ... Experience with Asana, Shopify, Slack (or similar tools) Additional Expectations * Team player with ...

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All JobsShopify Customer Service JobsShopify Customer Service Jobs in Austin, TX

Shopify Customer Service information

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How much do shopify customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for shopify customer service in Austin, TX is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.77 per hour, depending on experience, location, and employer.

What is a Shopify Customer Service?

A Shopify Customer Service job involves assisting customers with inquiries, orders, refunds, and technical issues related to a Shopify store. Representatives communicate with customers via email, chat, or phone to resolve problems efficiently. They also provide guidance on using Shopify features, troubleshoot common issues, and ensure a smooth shopping experience. Excellent communication, problem-solving skills, and knowledge of Shopify's platform are essential for this role.

What are the typical daily responsibilities of a Shopify Customer Service representative?

Shopify Customer Service representatives are responsible for assisting customers with order inquiries, troubleshooting account or payment issues, and providing detailed product information via email, chat, or phone. They often collaborate closely with sales, fulfillment, and technical support teams to resolve complex issues and ensure timely order processing. In addition to handling incoming requests, representatives may also proactively reach out to customers regarding order updates or to gather feedback. Daily tasks require multitasking and timely communication to maintain a high level of customer satisfaction.

What are the key skills and qualifications needed to thrive in the Shopify Customer Service position, and why are they important?

To thrive as a Shopify Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of e-commerce operations, typically supported by prior customer service experience. Familiarity with the Shopify platform, CRM systems, and ticketing tools like Zendesk or Freshdesk is often required. Patience, active listening, and the ability to remain calm under pressure are key soft skills that help in building customer trust and resolving issues efficiently. These skills are crucial for ensuring customer satisfaction, repeat business, and effective handling of a wide range of inquiries in a dynamic online retail environment.

Does Shopify do customer service?

Shopify Customer Service refers to the support provided by Shopify to its users, including store owners and customers, to resolve technical issues, answer questions, and assist with platform features. Customer service roles at Shopify typically involve communication skills, familiarity with the platform, and problem-solving abilities, often through chat, email, or phone support. These roles are essential for maintaining user satisfaction and platform reliability.

Does Shopify offer remote work?

Shopify Customer Service roles often offer remote work options, allowing employees to work from home or other locations. These positions typically require strong communication skills and familiarity with customer support tools, and remote work availability can vary by role and location.

What do Shopify customer service jobs pay?

Shopify customer service jobs typically pay between $12 and $20 per hour, depending on experience, location, and the specific employer. Salaries can vary based on whether the role is part-time or full-time, and some positions may offer additional benefits or bonuses.

What are the most commonly searched types of Shopify Customer Service jobs in Austin, TX?

The most popular types of Shopify Customer Service jobs in Austin, TX are:

What are popular job titles related to Shopify Customer Service jobs in Austin, TX?

For Shopify Customer Service jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Shopify Customer Service jobs in Austin, TX look for?

The top searched job categories for Shopify Customer Service jobs in Austin, TX are:

What cities near Austin, TX are hiring for Shopify Customer Service jobs?

Cities near Austin, TX with the most Shopify Customer Service job openings:

Shopify Customer Service jobs near you
Infographic showing various Shopify Customer Service job openings in Austin, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 66% In-person, and 34% Remote job distribution, with an average salary of $38,754 per year, or $18.6 per hour.

Customer Service Representative

ALVIES

Austin, TX • On-site

$15.75 - $21.50/hr

Other

Re-posted 12 days ago

Job description

Customer Service Representative

Alvies is looking for a Customer Service Representative to assist with a number of customer service initiatives. This role will report to our Operations team, assisting him with customer questions, complaints, concerns, and more often than not, compliments. This is a great opportunity to gain customer service experience while getting a peek behind the scenes of life at a fast-growing e-commerce brand. If you have experience with Shopify software, that is a huge plus.

This position is part-time and can accommodate flexible hours during the week and set hours on the weekend. You will be working with a small team to provide the highest level of customer service, which we at Alvies hold as a pillar of our business. Elevation to a full-time position in the future based on performance.

Who You Are:

Our ideal candidate will have:

  • Experience with Shopify is a huge plus!
  • A friendly demeanor and positive attitude bordering on the annoying
  • An outgoing personality and comfortable speaking with people from around the country.
  • Previous experience in the footwear industry
  • A determination to WOW customers with every interaction is a must.
  • Basic computer skills
  • Strong work ethic
  • A heart for leather boots and flip-flops
What You'll Do:
  • Answer phone calls and respond to emails from customers during scheduled business hours (M-F Flexible, Sat & Sunday set hours)
  • Problem-solve a variety of concerns that a customer may have, including but not limited to: fit, returns, order status, shipping, etc.
  • Work with our team to quickly resolve customer issues.

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