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Customer Service Software Support Jobs in Dallas, TX

Cgm

Software Support Specialist

Richardson, TX · Hybrid

$20/hr

Create the future of e-health together with us by becoming a Software Support Specialist At ... Minimum of 1 year customer service experience. * Knowledge of Practice Management (PM), medical ...

Cgm

Software Support Specialist I

Richardson, TX · Hybrid

Create the future of e-health together with us by becoming a Software Support Specialist I At ... Minimum of 1 year customer service experience. * Knowledge of Electronic Healthcare Records (EHR ...

Cgm

Software Support Specialist I

Richardson, TX · Hybrid

Create the future of e-health together with us by becoming a Software Support Specialist I At ... Minimum of 1 year customer service experience. * Knowledge of Electronic Healthcare Records (EHR ...

QFS Services, Inc.

Customer Service

Dallas, TX · On-site

$18/hr

... service software or CRM tools. - Problem-solving skills and attention to detail. - Ability to work well in a team-oriented environment. - Adaptability to handle challenging situations and customer ...

Total Talent Inc

Customer Service

Dallas, TX · On-site

$18/hr

Basic computer literacy and familiarity with customer service software or CRM tools. * Problem-solving skills and attention to detail. * Ability to work well in a team-oriented environment.

Connexa Worx

Customer Service Representative

Dallas, TX · On-site

$16 - $21.50/hr

... support. You will be responsible for addressing inquiries, resolving issues, and providing ... Familiarity with customer service software and CRM systems. * Ability to multitask and manage time ...

HomePro

Customer Service Representative

Carrollton, TX

$15.50 - $21/hr

Team Player: We're a tight-knit crew that supports each other. Be ready to collaborate and go above and beyond to achieve shared goals. Tech Tools: Comfortably navigate customer service software ...

HomePro

Customer Service Representative

Carrollton, TX

$15.50 - $21/hr

Team Player: We're a tight-knit crew that supports each other. Be ready to collaborate and go above and beyond to achieve shared goals. Tech Tools: Comfortably navigate customer service software ...

HOMEVESTORS OF AMERICA INC

Support Tech

Dallas, TX · On-site

$36K - $45K/yr

Provide first-level technical support to customers using our software products via phone, email, or chat - to our customers using our software products - SalesForce, Service Cloud, Microsoft 365 ...

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All JobsCustomer Service Software Support JobsCustomer Service Software Support Jobs in Dallas, TX

Customer Service Software Support information

See Dallas, TX salary details

$11

$18

$27

How much do customer service software support jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for customer service software support in Dallas, TX is $18.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.67 per hour, depending on experience, location, and employer.

What is customer service software support?

Customer Service Software Support refers to professionals who assist users with technical issues, troubleshooting, and questions related to customer service software platforms. Their role typically includes resolving software glitches, guiding users through feature usage, and ensuring the software functions smoothly for customer service teams. They act as a bridge between the software provider and users, offering solutions and best practices to maximize the software’s effectiveness. This support can be provided via phone, email, chat, or other communication channels.

What are the key skills and qualifications needed to thrive as a customer service software support specialist?

To thrive as a Customer Service Software Support Specialist, you need strong problem-solving abilities, technical aptitude with software applications, and typically a background in IT or customer support. Familiarity with ticketing systems (like Zendesk or Freshdesk), remote troubleshooting tools, and sometimes certifications such as CompTIA A+ are valuable. Outstanding communication, patience, and active listening skills help you connect with users and resolve their issues efficiently. These skills ensure effective technical assistance, high customer satisfaction, and quick resolution of software-related problems.

What are some common challenges faced by customer service software support specialists, and how can they effectively overcome them?

Customer Service Software Support specialists often encounter challenges such as handling complex technical issues, managing high volumes of support tickets, and communicating technical information to non-technical users. To overcome these challenges, it's important to develop strong problem-solving skills, practice patience, and utilize knowledge bases or internal documentation. Collaborating closely with development teams can also help in resolving escalated issues more efficiently, while ongoing training ensures familiarity with product updates.

What is the difference between Customer Service Software Support vs Customer Support Specialist?

AspectCustomer Service Software SupportCustomer Support Specialist
CredentialsTypically requires technical certifications or knowledge of support softwareUsually needs customer service or communication skills, sometimes certifications in customer support
Work EnvironmentPrimarily technical, working with support tools and softwareCustomer-facing, handling inquiries via phone, email, or chat
Employer & IndustryTech companies, SaaS providers, software vendorsRetail, telecom, e-commerce, and various service industries
Search & Comparison IntentUnderstanding technical support roles for support softwareCustomer service roles focused on client interaction

Customer Service Software Support focuses on technical assistance related to support tools, while Customer Support Specialists handle direct customer interactions. Both roles require strong communication skills, but the former emphasizes technical knowledge, and the latter emphasizes customer service experience.

What are popular job titles related to Customer Service Software Support jobs in Dallas, TX?

For Customer Service Software Support jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Customer Service Software Support jobs in Dallas, TX look for?

The top searched job categories for Customer Service Software Support jobs in Dallas, TX are:

Customer Service Software Support jobs near you
Infographic showing various Customer Service Software Support job openings in Dallas, TX as of July 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $39,496 per year, or $19 per hour.

Software Support Engineer-Night Shift

Plano, TX • On-site

Kiongroup
See more jobs at Kiongroupexternal

Full-time

Posted 6 days ago

Job description

Dematic is seeking a customer-focused and technically skilled Software Support Engineer to join our team. In this role, you will provide technical support for software solutions, helping customers resolve issues, optimize system performance, and maximize the value of our products. You will work closely with customers, software development teams, and internal stakeholders to diagnose and resolve technical issues while maintaining a high level of customer satisfaction.
This position requires strong troubleshooting skills, effective communication, and the ability to manage multiple priorities in a fast-paced environment.We offer:
  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

Learn More Here:Logistics and Supply Chain Careers at Dematic

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal,stateor local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensationand training.

The base pay range for this role is estimated to be$ 66,400.00 to $99,600.00annually at the time of posting. Final compensation willbedeterminedbyvarious factorssuch as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:This is What you Will Do in This Role:
  • Provide technical support to customers via phone, email, and chat.
  • Diagnose and troubleshoot software issues
  • Collaborate with the development team to resolve complex issues
  • Document and track customer issues and problems.
  • Assist in the creation of support documentation and knowledge base articles.
  • Conduct training sessions for customers on software usage.
  • Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
  • Participate in an on-call rotation during non-business hours

What We Are Looking For:

  • Bachelor's Degree (Computer Science, Software Engineering, or related field)
  • Proven experience in software support or a similar role
  • Strong problem solving skills and attention to detail.
  • Excellent communication skills, both written and verbal.
  • Experience with Oracle / MS SQL databases
  • Experience with Windows operatingsystems

Preferred Skills:

  • Material handling experience
  • Experience with Java, C, C#, or Python
  • Customer Service experience

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