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Customer Service Software Support Jobs in Dallas, TX

Cgm

Software Support Specialist

Richardson, TX · Hybrid

$20/hr

Create the future of e-health together with us by becoming a Software Support Specialist At ... Minimum of 1 year customer service experience. * Knowledge of Practice Management (PM), medical ...

Cgm

Software Support Specialist I

Richardson, TX · Hybrid

Create the future of e-health together with us by becoming a Software Support Specialist I At ... Minimum of 1 year customer service experience. * Knowledge of Electronic Healthcare Records (EHR ...

Cgm

Software Support Specialist I

Richardson, TX · Hybrid

Create the future of e-health together with us by becoming a Software Support Specialist I At ... Minimum of 1 year customer service experience. * Knowledge of Electronic Healthcare Records (EHR ...

QFS Services, Inc.

Customer Service

Dallas, TX · On-site

$18/hr

... service software or CRM tools. - Problem-solving skills and attention to detail. - Ability to work well in a team-oriented environment. - Adaptability to handle challenging situations and customer ...

Total Talent Inc

Customer Service

Dallas, TX · On-site

$18/hr

Basic computer literacy and familiarity with customer service software or CRM tools. * Problem-solving skills and attention to detail. * Ability to work well in a team-oriented environment.

HOMEVESTORS OF AMERICA INC

Support Tech

Dallas, TX · On-site

$36K - $45K/yr

Provide first-level technical support to customers using our software products via phone, email, or chat - to our customers using our software products - SalesForce, Service Cloud, Microsoft 365 ...

HOMEVESTORS OF AMERICA INC

Support Tech

Dallas, TX · On-site

$36K - $45K/yr

Provide first-level technical support to customers using our software products via phone, email, or chat - to our customers using our software products - SalesForce, Service Cloud, Microsoft 365 ...

Connexa Worx

Customer Service Representative

Dallas, TX · On-site

$16 - $21.50/hr

... support. You will be responsible for addressing inquiries, resolving issues, and providing ... Familiarity with customer service software and CRM systems. * Ability to multitask and manage time ...

HomePro

Customer Service Representative

Carrollton, TX

$15.50 - $21/hr

Team Player: We're a tight-knit crew that supports each other. Be ready to collaborate and go above and beyond to achieve shared goals. Tech Tools: Comfortably navigate customer service software ...

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All JobsCustomer Service Software Support JobsCustomer Service Software Support Jobs in Dallas, TX

Customer Service Software Support information

See Dallas, TX salary details

$11

$18

$27

How much do customer service software support jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for customer service software support in Dallas, TX is $18.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.67 per hour, depending on experience, location, and employer.

What are some common challenges faced by customer service software support specialists, and how can they effectively overcome them?

Customer Service Software Support specialists often encounter challenges such as handling complex technical issues, managing high volumes of support tickets, and communicating technical information to non-technical users. To overcome these challenges, it's important to develop strong problem-solving skills, practice patience, and utilize knowledge bases or internal documentation. Collaborating closely with development teams can also help in resolving escalated issues more efficiently, while ongoing training ensures familiarity with product updates.

What is customer service software support?

Customer Service Software Support refers to professionals who assist users with technical issues, troubleshooting, and questions related to customer service software platforms. Their role typically includes resolving software glitches, guiding users through feature usage, and ensuring the software functions smoothly for customer service teams. They act as a bridge between the software provider and users, offering solutions and best practices to maximize the software’s effectiveness. This support can be provided via phone, email, chat, or other communication channels.

What is the difference between Customer Service Software Support vs Customer Support Specialist?

AspectCustomer Service Software SupportCustomer Support Specialist
CredentialsTypically requires technical certifications or knowledge of support softwareUsually needs customer service or communication skills, sometimes certifications in customer support
Work EnvironmentPrimarily technical, working with support tools and softwareCustomer-facing, handling inquiries via phone, email, or chat
Employer & IndustryTech companies, SaaS providers, software vendorsRetail, telecom, e-commerce, and various service industries
Search & Comparison IntentUnderstanding technical support roles for support softwareCustomer service roles focused on client interaction

Customer Service Software Support focuses on technical assistance related to support tools, while Customer Support Specialists handle direct customer interactions. Both roles require strong communication skills, but the former emphasizes technical knowledge, and the latter emphasizes customer service experience.

What are the key skills and qualifications needed to thrive as a customer service software support specialist?

To thrive as a Customer Service Software Support Specialist, you need strong problem-solving abilities, technical aptitude with software applications, and typically a background in IT or customer support. Familiarity with ticketing systems (like Zendesk or Freshdesk), remote troubleshooting tools, and sometimes certifications such as CompTIA A+ are valuable. Outstanding communication, patience, and active listening skills help you connect with users and resolve their issues efficiently. These skills ensure effective technical assistance, high customer satisfaction, and quick resolution of software-related problems.
What are popular job titles related to Customer Service Software Support jobs in Dallas, TX? For Customer Service Software Support jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Customer Service Software Support jobs in Dallas, TX look for? The top searched job categories for Customer Service Software Support jobs in Dallas, TX are:
Customer Service Software Support jobs near you
Infographic showing various Customer Service Software Support job openings in Dallas, TX as of July 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $39,496 per year, or $19 per hour.

Software Support Specialist

Cgm

Richardson, TX • Hybrid

$20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Create the future of e-health together with us by becoming a Software Support Specialist

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution:

  • Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.

  • Responds to all customer and leadership requests in a professional, courteous, and respectful manner.

  • Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely.

  • Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.

  • Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.

  • Learns core task set for all features of assigned CGM software products and passes applicable exams.

  • Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.

Your Qualification:

  • Must be available between the hours of 8AM - 8PM EST Monday through Friday.

  • Minimum of 1 year customer service experience.

  • Knowledge of Practice Management (PM), medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support.

  • Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.

  • Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.

  • Ability to independently perform research using resources such as the internet and procedure manuals.

What you can expect from us:

  • Compensation: Position Hourly Range: $18-$20 per hour

  • Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.

  • Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.

  • Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.

  • Security: We offer a secure workplace in a crisis-proof market.

  • All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.

  • Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.

Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.


We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.

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