ZipRecruiter

Log In

1

Customer Service Software Support Jobs in Dallas, TX

Verst

Dock Customer Service Rep 12hr

Lewisville, TX · On-site

$14.75 - $20.25/hr

Willingness to learn internal customer service software applications * Excellent interpersonal and communication skills, written and verbal. * Must be computer literate, ability to type 30wpm and ...

Quantix, Inc.

Field IT Support Technician

Dallas, TX · On-site

... software support Qualifications : Required : • Windows desktop / laptop support in clinical environment. • MS Office support. • Mobile device support. • Excellent customer service skills.

Tyler Technologies, Inc.

Software Architect

Plano, TX · On-site

$80 - $100/hr

Software Engineer - Yarmouth, Maine Tyler Technologies is looking for Software Engineers in our ... Services Support Specialist is responsible for diagnosing and solving customer issues in a timely ...

New

Verst

Dock Customer Service Rep 12hr

Lewisville, TX · On-site

$14.75 - $20.25/hr

Willingness to learn internal customer service software applications * Excellent interpersonal and communication skills, written and verbal. * Must be computer literate, ability to type 30wpm and ...

Business Jet

Customer Service Representative

Dallas, TX

$15.75 - $21.50/hr

CSRs are responsible for supporting aircraft, crew, passengers, and airport operations through ... Proficient computer skills and customer service software * Strong problem-solving skills * Strong ...

Business Jet

Customer Service Representative

Dallas, TX · On-site

$16 - $25/hr

CSRs are responsible for supporting aircraft, crew, passengers, and airport operations through ... Proficient computer skills and customer service software * Strong problem-solving skills * Strong ...

Avior

Software Technical Support Specialist

Irving, TX · On-site

$42K - $52K/yr

Collaborate with customers and the development team to support software solutions. * Participate in code reviews and contribute to team knowledge sharing. * Troubleshoot, debug, test, and resolve ...

Tyler Technologies, Inc.

Lead Software Engineer

Plano, TX · On-site

$80 - $110/hr

Software Engineer - Yarmouth, Maine Tyler Technologies is looking for Software Engineers in our ... Services Support Specialist is responsible for diagnosing and solving customer issues in a timely ...

Tyler Technologies, Inc.

Lead Software Engineer

Plano, TX · On-site

$85 - $115/hr

Software Engineer - Yarmouth, Maine Tyler Technologies is looking for Software Engineers in our ... Services Support Specialist is responsible for diagnosing and solving customer issues in a timely ...

previous page

Showing results 41-60

All JobsCustomer Service Software Support JobsCustomer Service Software Support Jobs in Dallas, TX

Customer Service Software Support information

See Dallas, TX salary details

$11

$18

$27

How much do customer service software support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service software support in Dallas, TX is $18.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.67 per hour, depending on experience, location, and employer.

What is customer service software support?

Customer Service Software Support refers to professionals who assist users with technical issues, troubleshooting, and questions related to customer service software platforms. Their role typically includes resolving software glitches, guiding users through feature usage, and ensuring the software functions smoothly for customer service teams. They act as a bridge between the software provider and users, offering solutions and best practices to maximize the software’s effectiveness. This support can be provided via phone, email, chat, or other communication channels.

What are the key skills and qualifications needed to thrive as a customer service software support specialist?

To thrive as a Customer Service Software Support Specialist, you need strong problem-solving abilities, technical aptitude with software applications, and typically a background in IT or customer support. Familiarity with ticketing systems (like Zendesk or Freshdesk), remote troubleshooting tools, and sometimes certifications such as CompTIA A+ are valuable. Outstanding communication, patience, and active listening skills help you connect with users and resolve their issues efficiently. These skills ensure effective technical assistance, high customer satisfaction, and quick resolution of software-related problems.

What are some common challenges faced by customer service software support specialists, and how can they effectively overcome them?

Customer Service Software Support specialists often encounter challenges such as handling complex technical issues, managing high volumes of support tickets, and communicating technical information to non-technical users. To overcome these challenges, it's important to develop strong problem-solving skills, practice patience, and utilize knowledge bases or internal documentation. Collaborating closely with development teams can also help in resolving escalated issues more efficiently, while ongoing training ensures familiarity with product updates.

What is the difference between Customer Service Software Support vs Customer Support Specialist?

AspectCustomer Service Software SupportCustomer Support Specialist
CredentialsTypically requires technical certifications or knowledge of support softwareUsually needs customer service or communication skills, sometimes certifications in customer support
Work EnvironmentPrimarily technical, working with support tools and softwareCustomer-facing, handling inquiries via phone, email, or chat
Employer & IndustryTech companies, SaaS providers, software vendorsRetail, telecom, e-commerce, and various service industries
Search & Comparison IntentUnderstanding technical support roles for support softwareCustomer service roles focused on client interaction

Customer Service Software Support focuses on technical assistance related to support tools, while Customer Support Specialists handle direct customer interactions. Both roles require strong communication skills, but the former emphasizes technical knowledge, and the latter emphasizes customer service experience.

What are popular job titles related to Customer Service Software Support jobs in Dallas, TX?

For Customer Service Software Support jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Customer Service Software Support jobs in Dallas, TX look for?

The top searched job categories for Customer Service Software Support jobs in Dallas, TX are:

Customer Service Software Support jobs near you
Infographic showing various Customer Service Software Support job openings in Dallas, TX as of July 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $39,496 per year, or $19 per hour.

Bilingual Customer Service Representative

Realm Health

Dallas, TX • On-site

$18 - $21/hr

Full-time

Re-posted 4 days ago

Job description

About The Role
Realm Health is seeking a highly motivated and experienced Bilingual Customer Service Representative to join our Member Services team at our Dallas, TX office. This full-time, hourly position is ideal for someone who excels at providing exceptional customer service and seamlessly communicates in both English and Spanish. As a critical part of our team, you will help ensure a positive experience for our members by addressing their needs with empathy and professionalism. If you're passionate about helping others and have strong critical thinking skills, this is the perfect opportunity for you!
What You'll Do
  • Deliver outstanding customer service to members in both English and Spanish.
  • Respond to inquiries and resolve issues efficiently across multiple communication channels, including phone, email, and chat.
  • Accurately document member interactions and maintain thorough records in our system.
  • Work collaboratively with the Member Services team to ensure the highest level of support for our members.
  • Utilize critical thinking skills to identify and resolve any challenges or issues faced by members.
  • Provide empathetic, solutions-oriented assistance to maintain high member satisfaction.
  • Stay up-to-date on company policies, products, and services to provide members with accurate and relevant information.
  • Other duties as assigned.

Qualifications
  • High school diploma or equivalent required.
  • Minimum of 3 years of customer service experience, preferably in a fast-paced environment.
  • Bilingual proficiency in both English and Spanish, with excellent written and verbal communication skills.
  • Exceptional interpersonal skills and the ability to remain calm and empathetic under pressure.
  • Strong critical thinking and problem-solving skills with attention to detail.
  • Ability to multitask and manage time effectively in a dynamic work environment.
  • Proficiency in relevant computer systems and customer service software is a plus.
  • Availability to work full-time on a flexible schedule, including evenings and weekends, as needed.

About Realm Health
Realm Health is a leading and recognized insurance agency proudly serving the trucking and logistics industry. We are passionate about our mission to deliver affordable healthcare to all professional, hardworking drivers. Our team is made up of highly talented and experienced individuals who are dedicated to providing our customers with the best possible experience, each and every time.
The pay range for this role is:
18 - 21 USD per hour (Dallas, TX)

Apply