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Customer Service Training Jobs in Dallas, TX (NOW HIRING)

Chewy

Customer Service Trainer

Richardson, TX · On-site

Deliver virtual classroom training while applying adult learning principles to new and existing Customer Service Team Members. * Review and score customer calls using quality control guidelines to ...

AtWork

Customer Service

Carrollton, TX · On-site

$18 - $20/hr

Customer Service Representative / Sales Support Schedule: Monday - Friday | 8:30 AM - 5:00 PM Pay ... Experience with order entry or inside sales is a plus Training and resources will be provided ...

Sysco Corporation

Customer Service

Dallas, TX · On-site

$15.75 - $21.50/hr

Pursues knowledge, education, training, and development opportunities. * Shares expertise with others. * Customer service to internal and external customers. * Solicits internal and external customer ...

Sysco

Customer Service

Dallas, TX · On-site

$15.75 - $21.50/hr

Pursues knowledge, education, training, and development opportunities. * Shares expertise with others. * Customer service to internal and external customers. * Solicits internal and external customer ...

Dollar Tree

Customer Service

Richardson, TX · On-site

$13.25 - $18.25/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting ...

Dollartree

Customer Service

Irving, TX · On-site

$14 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting ...

Dollar Tree

Customer Service

Fort Worth, TX · On-site

$14 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting ...

Dollartree

Customer Service

Fort Worth, TX · On-site

$14 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting ...

Dollartree

Customer Service

Richardson, TX · On-site

$13.25 - $18.25/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting ...

Dollartree

customer service

Farmers Branch, TX · On-site

$14 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting ...

Dollar Tree

customer service

Farmers Branch, TX · On-site

$14 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting ...

Dollar Tree

Customer Service

Irving, TX · On-site

$14 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting ...

2020 Companies

Customer Service

Allen, TX · On-site

$30/hr

... service (speaking with customers) Excellent organizational skills Able to prioritize tasks ... Teamwork is the foundation of our AMPLIFY training program. We train team members to build ...

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All JobsCustomer Service Training JobsCustomer Service Training Jobs in Dallas, TX

Customer Service Training information

See Dallas, TX salary details

$9

$18

$26

How much do customer service training jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer service training in Dallas, TX is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.67 per hour, depending on experience, location, and employer.

What is customer service training?

Customer service training is a process in which employees learn the skills and knowledge needed to interact effectively with customers. This training typically covers communication techniques, problem-solving strategies, product knowledge, and how to handle difficult situations. The goal is to ensure that all customer-facing staff can provide positive experiences, resolve issues efficiently, and represent the company professionally. Customer service training can be delivered through workshops, online courses, role-playing, and ongoing coaching to continuously improve service quality.

What are the key skills and qualifications needed to thrive in customer service training?

To excel in Customer Service Training, you need expertise in customer service principles, adult learning theory, and instructional design, often supported by experience in training or a related certification such as Certified Professional in Training Management (CPTM). Familiarity with learning management systems (LMS), e-learning platforms, and presentation software is typically required. Exceptional communication, patience, and adaptability help trainers engage diverse learners and handle challenging scenarios. These skills ensure effective knowledge transfer, improved employee performance, and enhanced customer satisfaction.

What are some common challenges faced by professionals in customer service training roles, and how can they be addressed?

Customer service trainers often encounter challenges such as engaging a diverse group of trainees, adapting training materials to suit various learning styles, and staying updated with evolving customer service technologies and practices. To address these, trainers can incorporate interactive activities, real-world scenarios, and various multimedia tools to make sessions more dynamic and inclusive. Regularly seeking feedback from trainees and collaborating with customer service teams helps trainers tailor their programs effectively and ensure they remain relevant to current industry standards.

What is the difference between Customer Service Training vs Customer Support Specialist?

AspectCustomer Service TrainingCustomer Support Specialist
Required CredentialsOften includes communication, sales, or customer service certificationsTypically requires technical knowledge, product training, and communication skills
Work EnvironmentTraining sessions, workshops, online coursesCall centers, help desks, online support platforms
Employer & Industry UsageUsed by companies to improve staff skillsDirectly interacts with customers to resolve issues

Customer Service Training focuses on educating employees to enhance their customer interaction skills, while Customer Support Specialists are responsible for providing direct assistance to customers. Both roles are essential in customer service but serve different functions within the industry.

What career paths can start with customer service?

Customer service roles provide a foundation for careers in sales, account management, technical support, and management positions. Skills such as communication, problem-solving, and familiarity with customer relationship management (CRM) tools are valuable for advancing into these fields.

What does a customer service trainer do?

A customer service trainer develops and delivers training programs to improve employees' communication, problem-solving, and product knowledge skills. They assess training needs, create instructional materials, and may use tools like e-learning platforms or role-playing exercises to enhance customer interactions and service quality.

What are popular job titles related to Customer Service Training jobs in Dallas, TX?

For Customer Service Training jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Customer Service Training jobs in Dallas, TX look for?

The top searched job categories for Customer Service Training jobs in Dallas, TX are:

Customer Service Training jobs near you
Infographic showing various Customer Service Training job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,677 per year, or $18.6 per hour.

Customer Service Trainer

Chewy

Richardson, TX • On-site

Full-time

Medical, Dental, Retirement

Posted 17 days ago

Key responsibilities

  • Serve as a leader of the onboarding experience and manage new hires joining Chewy as Customer Service Representatives.

  • Facilitate learning experiences, coach learner performance, and support nesting activities to prepare team members for success.

  • Deliver virtual classroom training, review and score customer calls, and provide individualized coaching and feedback to learners.

Chewy rating

6.8

Company rating: 6.8 out of 10

Based on 230 frontline employees who took The Breakroom Quiz

10th of 39 rated national retailers

Job description

Job Description:
Our Opportunity
As a Trainer, you will serve as a leader of the onboarding experience and directly manage new hires
joining Chewy as Customer Service Representatives (CSRs). The Trainer is the first person a new CSR
spends time with at Chewy and will be their key contact for the first 3-4 weeks of training. Trainers set
the tone for the culture and deliver the skills and knowledge required to perform in their roles as new
CSRs. This will include Customer Service skills, tool navigation and policy/procedure training to ensure a
consistent and impactful onboarding experience for each new Chewtopian that joins Customer Service.
The Trainer will also provide on-going training support for experienced team members as required. As
part of the role, the trainer will participate in special projects and provide feedback related to business
initiatives that directly impact the learning experience.
What You'll Do:
  • Responsible for facilitating learning experiences, coaching learner performance, supporting nesting activities, and preparing team members for success throughout training.
  • Deliver virtual classroom training while applying adult learning principles to new and existing Customer Service Team Members.
  • Review and score customer calls using quality control guidelines to ensure learners are meeting established criteria; calibrate with other team members to ensure consistency in grading using speech to text analytical tools and evaluation of issue resolution, customer empathy and sentiment, and adherence to Chewy training and product specific knowledge.
  • Utilize data to guide decision making strategies to improve learner performance in preparation for moving from training to production.
  • Deliver individualized coaching and feedback, on behavior and performance, to learners to identify areas of opportunity and provide guidance for improvement and closing performance gaps.
  • Lead classroom management efforts and provide guidance to de-escalate issues as needed.
  • Make recommendations following the corrective action process for learners up to and including termination for attendance, behavioral, or performance related issues in partnership with Training Manager and HR.
  • Manage daily activities to support the learning experience such as assigning Performance and Learning Specialists to learners, overseeing completion of development sessions, ensuring e-learning completion, etc.
  • Communicate learners' successes and opportunities in real time in a direct, positive manner, and provide corrective action when necessary.
  • Maintain training records and other administrative tasks as required.
  • Lead or assist in special projects designed to improve team members' performance; including providing feedback on learning content design, analyzing QA data to identify opportunities for improvement in the learning environment, providing feedback and supporting Product with navigational tool enhancements for Oracle, CSR Buddy, etc.
  • Maintain business partner relations through effectively communicating with WFM, Operations, IT, HR, and internal L&D.
  • Display behaviors that are consistent with the Operating Principles and Chewy culture.

What You'll Need:
  • At least 120 days as a Coach, Team Lead, or two (2) years of experience in new hire and existing employee training programs
  • Must meet Performance and Quality metrics goals (averaged) for the last 30 days.
  • No corrective actions within the last 90 days
  • Flexibility to shift schedule as needed.
  • Must be able to meet virtual requirements outlined in the Handbook.
  • Strong experience in onsite and/or virtual training facilitation and class management skills.
  • Demonstrate excellent communication skills (written, verbal, and listening)
  • Solid interpersonal skills to effectively operate in the business environment.
  • Demonstrated ability to translate business needs into action and drive successful outcomes.
  • Proficiency in using Microsoft Windows and web-based applications such as Slack, Zoom, and Outlook for data entry, communication, engagement, and for rapid navigation through systems and the internet to search for information to help support our customers. This will include performing repetitive tasks such as typing and using multiple monitor screens.
  • Proficient in Microsoft Office Suite - Word, Excel, PowerPoint, Outlook
  • Ability to be flexible to business needs and adjust/compromise plans as needed.
  • Travel may be required.
  • Licensing will be required for Pharmacy programs.

Bonus:
  • Bachelor's degree preferred.
  • Previous training experience in customer service and/or other high-volume service-oriented industry
  • Experience in training technology platforms
  • Advanced Virtual facilitation skills a plus

Why Chewy Customer Service?
It's not just about us. It is also about what you get. That's why in Chewy Customer Service, you are
empowered to become your best.
  • YOU BELONG: Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are empowered to bring their perspectives to deliver on our mission!
  • YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming your best - no matter your role or location.
  • YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
  • YOU WILL GET SUPPORT: When you join Chewy Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
  • YOU WILL GET REWARDED: Chewy has you covered when it comes to competitive wages,

medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work
together with other smart, driven, and passionate Chewtopians who are making an impact each
day
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

What Chewy employees say

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Benefits

Hours and flexibility

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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