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Servicing - Customer Advocate

Royal Oak, MI · On-site

$16 - $22.85/hr

Meet or exceed quality, compliance, productivity, customer service, and collection performance ... Paid training and career development * Employee Assistance Program (EAP) * Wellness initiatives

Chadwell Supply

Customer Service Trainer

Tampa, FL · On-site

Overview The Customer Service Training Specialist is responsible for delivering training to Customer Service team members on operational procedures and best practices. This includes onboarding new ...

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How much do customer service training jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer service training in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is customer service training?

Customer service training is a process in which employees learn the skills and knowledge needed to interact effectively with customers. This training typically covers communication techniques, problem-solving strategies, product knowledge, and how to handle difficult situations. The goal is to ensure that all customer-facing staff can provide positive experiences, resolve issues efficiently, and represent the company professionally. Customer service training can be delivered through workshops, online courses, role-playing, and ongoing coaching to continuously improve service quality.

What are the key skills and qualifications needed to thrive in customer service training?

To excel in Customer Service Training, you need expertise in customer service principles, adult learning theory, and instructional design, often supported by experience in training or a related certification such as Certified Professional in Training Management (CPTM). Familiarity with learning management systems (LMS), e-learning platforms, and presentation software is typically required. Exceptional communication, patience, and adaptability help trainers engage diverse learners and handle challenging scenarios. These skills ensure effective knowledge transfer, improved employee performance, and enhanced customer satisfaction.

What are some common challenges faced by professionals in customer service training roles, and how can they be addressed?

Customer service trainers often encounter challenges such as engaging a diverse group of trainees, adapting training materials to suit various learning styles, and staying updated with evolving customer service technologies and practices. To address these, trainers can incorporate interactive activities, real-world scenarios, and various multimedia tools to make sessions more dynamic and inclusive. Regularly seeking feedback from trainees and collaborating with customer service teams helps trainers tailor their programs effectively and ensure they remain relevant to current industry standards.

What is the difference between Customer Service Training vs Customer Support Specialist?

AspectCustomer Service TrainingCustomer Support Specialist
Required CredentialsOften includes communication, sales, or customer service certificationsTypically requires technical knowledge, product training, and communication skills
Work EnvironmentTraining sessions, workshops, online coursesCall centers, help desks, online support platforms
Employer & Industry UsageUsed by companies to improve staff skillsDirectly interacts with customers to resolve issues

Customer Service Training focuses on educating employees to enhance their customer interaction skills, while Customer Support Specialists are responsible for providing direct assistance to customers. Both roles are essential in customer service but serve different functions within the industry.

What career paths can start with customer service?

Customer service roles provide a foundation for careers in sales, account management, technical support, and management positions. Skills such as communication, problem-solving, and familiarity with customer relationship management (CRM) tools are valuable for advancing into these fields.

What does a customer service trainer do?

A customer service trainer develops and delivers training programs to improve employees' communication, problem-solving, and product knowledge skills. They assess training needs, create instructional materials, and may use tools like e-learning platforms or role-playing exercises to enhance customer interactions and service quality.
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What are the most commonly searched types of Customer Service Training jobs?

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What states have the most Customer Service Training jobs?

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Customer Service Training jobs near you
Infographic showing various Customer Service Training job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

IMMEDIATE HIRE - CUSTOMER SERVICE - TRAINING PROVIDED

Genesis Marketing Inc.

Orland Park, IL • On-site

$16 - $22/hr

Other

Re-posted 20 days ago

Job description

Are you looking for a customer service position where every day is a new, exciting challenge? Genesis Marketing Corporation is now hiring for a face-to-face customer service position that is best suited for outgoing and motivated individuals! OUR COMPANY Based in Chicago, IL, Genesis Marketing Corporation is a leading customer service/sales firm that represents a leading energy corporation in the Midwest. Committed to a high standard of excellence and integrity, the success of our team members is our greatest priority. WHAT WE DO Genesis Marketing Corporation's two main objectives are: Acquire new customers for our clients on a daily basis Provide ongoing career opportunities THE CUSTOMER SERVICE POSITION At the request of our client, Genesis Marketing Corporation is seeking customer service representatives to build relationships with qualified consumers. The primary responsibility of the customer service position is to set up new accounts and ensure customer satisfaction. Individuals with prior experience in a customer-related field tend to do very well at our company! Benefits of the Customer Service position: -Competitive compensation and performance bonuses -Travel opportunities to company-sponsored events -A team-oriented environment that promotes camaraderie and unity -Promotions are based on merit, not seniority -Hands-on training and mentorship Requirements for the Customer Service position: -High school diploma required, college degree preferred -Interest in working face-to-face with people -A “go-getter” mentality and a positive attitude -Desire to move up within the company **Must be located in state for this position**

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