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Customer Service Training Jobs in Florida (NOW HIRING)

Chadwell Supply

Customer Service Trainer

Tampa, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview The Customer Service Training Specialist is responsible for delivering training to Customer Service team members on operational procedures and best practices. This includes onboarding new ...

Chadwell Supply

Customer Service Trainer

Tampa, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview The Customer Service Training Specialist is responsible for delivering training to Customer Service team members on operational procedures and best practices. This includes onboarding new ...

TOTALPACK INC

Customer Service Representative

Doral, FL · On-site

$15 - $16/hr

  • Medical

Work with customer service trainer to ensure proper customer service is being a deliverer Work Hours & Benefits: Monday-Friday Full Time Monthly Bonus: for Metric Met of Order & Sales. Vacation Pay ...

TOTALPACK INC

Customer Service Representative

Doral, FL · On-site

$15 - $16/hr

  • Medical

Work with customer service trainer to ensure proper customer service is being a deliverer Work Hours & Benefits: Monday-Friday Full Time Monthly Bonus: for Metric Met of Order & Sales. Vacation Pay ...

Fresco y Más

Customer Service Associate

Tampa, FL · On-site

$13.25 - $18.25/hr

Customer Service Associate The customer service associate will increase customer confidence and ... Must complete service training within sixty (60) days of position start date.

Fresco y Más

Customer Service Associate

Miami, FL · On-site

$13.75 - $19.25/hr

Customer Service Associate The customer service associate will increase customer confidence and ... Must complete service training within sixty (60) days of position start date.

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Customer Service Training information

What is customer service training?

Customer service training is a process in which employees learn the skills and knowledge needed to interact effectively with customers. This training typically covers communication techniques, problem-solving strategies, product knowledge, and how to handle difficult situations. The goal is to ensure that all customer-facing staff can provide positive experiences, resolve issues efficiently, and represent the company professionally. Customer service training can be delivered through workshops, online courses, role-playing, and ongoing coaching to continuously improve service quality.

What are the key skills and qualifications needed to thrive in customer service training?

To excel in Customer Service Training, you need expertise in customer service principles, adult learning theory, and instructional design, often supported by experience in training or a related certification such as Certified Professional in Training Management (CPTM). Familiarity with learning management systems (LMS), e-learning platforms, and presentation software is typically required. Exceptional communication, patience, and adaptability help trainers engage diverse learners and handle challenging scenarios. These skills ensure effective knowledge transfer, improved employee performance, and enhanced customer satisfaction.

What are some common challenges faced by professionals in customer service training roles, and how can they be addressed?

Customer service trainers often encounter challenges such as engaging a diverse group of trainees, adapting training materials to suit various learning styles, and staying updated with evolving customer service technologies and practices. To address these, trainers can incorporate interactive activities, real-world scenarios, and various multimedia tools to make sessions more dynamic and inclusive. Regularly seeking feedback from trainees and collaborating with customer service teams helps trainers tailor their programs effectively and ensure they remain relevant to current industry standards.

What is the difference between Customer Service Training vs Customer Support Specialist?

AspectCustomer Service TrainingCustomer Support Specialist
Required CredentialsOften includes communication, sales, or customer service certificationsTypically requires technical knowledge, product training, and communication skills
Work EnvironmentTraining sessions, workshops, online coursesCall centers, help desks, online support platforms
Employer & Industry UsageUsed by companies to improve staff skillsDirectly interacts with customers to resolve issues

Customer Service Training focuses on educating employees to enhance their customer interaction skills, while Customer Support Specialists are responsible for providing direct assistance to customers. Both roles are essential in customer service but serve different functions within the industry.

What career paths can start with customer service?

Customer service roles provide a foundation for careers in sales, account management, technical support, and management positions. Skills such as communication, problem-solving, and familiarity with customer relationship management (CRM) tools are valuable for advancing into these fields.

What does a customer service trainer do?

A customer service trainer develops and delivers training programs to improve employees' communication, problem-solving, and product knowledge skills. They assess training needs, create instructional materials, and may use tools like e-learning platforms or role-playing exercises to enhance customer interactions and service quality.

What are popular job titles related to Customer Service Training jobs in Florida?

For Customer Service Training jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Customer Service Training jobs in Florida look for?

The top searched job categories for Customer Service Training jobs in Florida are:

What cities in Florida are hiring for Customer Service Training jobs?

Cities in Florida with the most Customer Service Training job openings:

Customer Service Training jobs near you
Infographic showing various Customer Service Training job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Trainer

Chadwell Supply

Tampa, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Chadwell Supply rating

7.4

Company rating: 7.4 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

194th of 419 rated retail wholesalers

Job description

Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all.

We are proud to have been named 2026 National Apartment Association Supplier Company of The Year!

Benefits that drive themselves

  • Competitive Hourly Rate Based on Experience!
  • Full Time, Monday-Friday, 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM.
  • Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends! 
  • We offer medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual.
  • Complimentary gym access and more!
  • Employee Discount Program! 
  • Long-term Career Opportunities: Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 29 Branches across the Country. 
  • Recognized as a Top Company in Tampa Bay 8 years running!

Overview

The Customer Service Training Specialist is responsible for delivering training to Customer Service team members on operational procedures and best practices. This includes onboarding new employees and providing retraining to existing team members when new information or procedures are introduced. The specialist will support the Customer Service team by designing course content, creating presentations, and developing other learning materials to ensure effective knowledge transfer and skill development. 

What you will need

  • A high school diploma or GED is required.
  • Excellent communication, organizational and time management skills.
  • Ability to create a welcoming and structured environment, fostering early engagement and confidence.
  • Mathematical and analytical skills.
  • Able to perform data entry and extract information on orders.
  • Advanced ability with MS Office Suite products (Word, Excel, PowerPoint, and MS Outlook) and SalesPad.

How you will make an Impact

  • Owns and facilitates the onboarding process of new customer service team members including scheduling, conducting training sessions, assigning LMS modules, and tracking onboarding progress in collaboration with the Training Manager and Customer Experience Leadership.
  • Create, update, and maintain SOPs, guides, and training materials.
  • Develop, maintain, and apply learning tools to encourage employee development.
  • Guide team members to their Lead/Manager on discretionary issues and determines when to redirect to other resources and channels.
  • Works closely with Customer Care Leadership to stay current on changes, challenges, and training opportunities as needed.
  • Regularly shadows other Leads and Trainers to continue improving and advancing skills as a trainer and inspire personal growth and development.
  • Coordinates weekly, bi-weekly, or monthly refresher trainings based on current trends and commonly noted training opportunities within the team – both in individual and group settings.
  • Trains and supports onboarding Customer Service Reps into their role-specific duties.
What will set you apart
  • Prior training experience is a plus.
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