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Telephone Customer Service Jobs in Florida (NOW HIRING)

Lincare

CPAP Support Agent

Clearwater, FL

$16 - $21.50/hr

Must have excellent telephone customer service * Must be at least 18 years of age * Medical industry background beneficial * Must type at least 25-30 words per minute * Must function in fast-paced ...

Lincare Holdings, Inc.

CPAP Support Agent

Clearwater, FL · On-site

$16 - $21.50/hr

Must have excellent telephone customer service * Must be at least 18 years of age * Medical industry background beneficial * Must type at least 25-30 words per minute * Must function in fast-paced ...

Critter Control

Customer Service Representative

Ruskin, FL · On-site

$16 - $17/hr

Conduct telephone conversations with customers about issues surrounding their service in a professional manner * Enter service-related notes in system software * Provide general marketing information ...

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All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Florida

Telephone Customer Service information

See Florida salary details

$7

$14

$20

How much do telephone customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for telephone customer service in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and reliable internet. Employers often look for previous customer service experience, familiarity with CRM tools, and the ability to handle inquiries professionally, with some roles requiring specific certifications or training.

What are popular job titles related to Telephone Customer Service jobs in Florida?

For Telephone Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Telephone Customer Service jobs in Florida look for?

The top searched job categories for Telephone Customer Service jobs in Florida are:

What cities in Florida are hiring for Telephone Customer Service jobs?

Cities in Florida with the most Telephone Customer Service job openings:

Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $29,217 per year, or $14 per hour.

Customer Service Representative - FT

Larkin Community Hospital

Miami, FL • On-site

$15.25 - $20.75/hr

Other

Re-posted 26 days ago

Job description

About the Role:
As a Customer Service Representative at Larkin Community Hospital (LCH), you will play a vital role in ensuring patients and their families receive exceptional support and assistance throughout their healthcare experience. This position requires managing a high volume of inquiries efficiently while maintaining a compassionate and professional demeanor. You will be responsible for addressing patient questions, resolving concerns, and facilitating smooth communication between patients and hospital departments. Your efforts will directly contribute to patient satisfaction and the overall reputation of LCH as a trusted healthcare provider. Ultimately, your role is to create a positive and reassuring environment that supports the hospital's commitment to quality care and service excellence.
Minimum Qualifications:
  • Proven experience in telephone customer service or a related role, preferably in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Ability to handle multiple tasks efficiently while maintaining a positive attitude.
  • Basic computer proficiency and experience with customer account management.
Preferred Qualifications:
  • Experience working in the healthcare services industry.
  • Familiarity with medical terminology and healthcare regulations.
  • Additional training or certification in customer service or patient relations.
  • Bilingual abilities to support diverse patient populations.
  • Proficiency with hospital information systems or electronic health records (EHR).
Responsibilities:
  • Respond promptly and courteously to patient and customer inquiries via telephone and other communication channels.
  • Assist patients with scheduling appointments, processing orders, and managing customer accounts accurately.
  • Resolve patient concerns and complaints by identifying issues, providing solutions, and escalating when necessary.
  • Maintain detailed and accurate records of customer interactions and transactions in compliance with hospital policies.
  • Collaborate with healthcare staff and departments to ensure seamless service delivery and patient satisfaction.

Skills:
The required skills are essential for managing the dynamic and often urgent nature of healthcare customer service. Working in a fast-paced environment demands quick thinking and adaptability to handle multiple patient inquiries simultaneously. Verbal communication and telephone customer service skills enable clear, empathetic, and effective interactions with patients and their families. Problem resolution skills are critical for addressing concerns promptly and ensuring patient satisfaction. Additionally, strong oral and written communication skills support accurate documentation and collaboration with healthcare teams, while a positive attitude fosters a welcoming and supportive atmosphere for all patients.
Larkin Community Hospital logo

About Larkin Community Hospital

Sourced by ZipRecruiter

At Larkin, we have been serving the health care needs of South Miami, Hialeah, and the surrounding communities for more than 40 years. We take pride in the continuing tradition of caring. We remain dedicated to providing excellent medical care with the personal touch and convenience that only a community hospital offers.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

South Miami, FL, US

Year founded

1969

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