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Altice One Customer Service Jobs (NOW HIRING)

Fujifilm

Customer Service Coordinator 1

Greenwood, SC

$14 - $18.50/hr

You will handle complex customer inquiries and escalations forwarded by our frontline Tier 1 customer service team, manage financial transactions including full and partial refunds, and ensure our ...

New

FUJIFILM Biotechnologies

$16.50 - $21.50/hr

You will handle complex customer inquiries and escalations forwarded by our frontline Tier 1 customer service team, manage financial transactions including full and partial refunds, and ensure our ...

New

AvaSure

Tier 1 Customer Care Agent

Belmont, MI · On-site

$22 - $25/hr

The Customer Care Tier 1 Agent will be essential to our 24-7 support of our customers by providing first level tech support to current AvaSure customers in utilizing the system. This role will seek ...

New

Million Air

Customer Service Manager

Birmingham, AL · On-site

$70K/yr

Responsibilities and Duties 1. Greet customers in a friendly, professional manner 2. Supervise the customer service team prioritizing, assigning and monitor work, provide training as required 3. ...

AvaSure

Tier 1 Customer Care Agent

Belmont, MI · On-site

$22 - $25/hr

The Customer Care Tier 1 Agent will be essential to our 24-7 support of our customers by providing first level tech support to current AvaSure customers in utilizing the system. This role will seek ...

New

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Altice One Customer Service information

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How much do altice one customer service jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for altice one customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Altice One Customer Service vs Cable Technician?

AspectAltice One Customer ServiceCable Technician
Required CredentialsCustomer service skills, basic technical knowledge, high school diplomaTechnical certifications, technical training, high school diploma or equivalent
Work EnvironmentIndoor, office or customer locationFieldwork, on-site at customer locations
Employer & IndustryTelecommunications, cable service providersTelecommunications, cable installation companies

Altice One Customer Service representatives primarily handle customer inquiries, troubleshoot basic issues, and provide support remotely or in-office. Cable Technicians perform on-site installations, repairs, and technical troubleshooting. While both roles require technical knowledge and customer interaction, the Customer Service role focuses on support and communication, whereas the Technician role involves hands-on technical work at customer locations.

What is an Altice One Customer Service representative?

An Altice One Customer Service representative is a professional who assists customers with issues related to Altice One products and services, such as cable TV, internet, and phone. They handle inquiries about billing, technical support, service installations, and troubleshooting. Their goal is to provide prompt and effective solutions, ensuring customer satisfaction and a smooth experience with Altice One services.

What are the key skills and qualifications needed to thrive as an Altice One Customer Service Representative, and why are they important?

To thrive as an Altice One Customer Service Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and Altice One product knowledge is typically required. Patience, active listening, and a positive attitude help you excel when handling customer inquiries and resolving issues. These skills ensure efficient and satisfactory customer support, fostering loyalty and upholding the company's reputation.

What are some common challenges faced by Altice One Customer Service representatives, and how are they typically addressed?

Altice One Customer Service representatives often encounter challenges such as handling high call volumes, assisting customers with technical troubleshooting, and resolving billing inquiries. These challenges are addressed through comprehensive training, access to knowledge bases, and ongoing support from supervisors and team leads. Collaboration with technical teams and escalation protocols also help ensure complex issues are resolved efficiently, while regular feedback sessions support continuous improvement and skill development.
More about Altice One Customer Service jobs
What job categories do people searching Altice One Customer Service jobs look for? The top searched job categories for Altice One Customer Service jobs are:
Altice One Customer Service jobs near you
Infographic showing various Altice One Customer Service job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Tier 1 Customer Service Analyst

Tier 1 Customer Service Analyst

EXECUTIVE 1 HOLDING COMPANY

Mclean, VA

$17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Transparency matters! While we’re not actively hiring for a Tier 1 Customer Service Analyst at this moment, we’re always excited to connect with talented IT Specialists. If you’re interested in being part of our journey, we’d love to hear from you! Please do apply and we’ll reach out to you in the near future when this position becomes available.

Responsibilities: 

The Tier 1 Customer Service Analyst will:

  • Provide first-tier customer-facing support for tickets received via multiple contact channels including telephone, web, in-person, walk-up, and email
  • Accurately document and report all incidents and service requests received
  • Resolve incidents and service requests on the first contact where possible, escalate to Tier 2 when advanced troubleshooting is required
  • Provide desk-side visits to end users if remote assistance is not possible or effective
  • Track the total-life cycle of all tickets and tasks related to employee/contractor on-boarding, off-boarding, and organizational changes
  • Follow up with task owners to ensure tasks are completed prior to a new employee's start date
  • Issue and set up new/loaner IT equipment for end users, ship to remote sites as needed
  • Image and re-image new and repurposed PCs
  • Perform light technical writing and data entry, and assist with documentation management and updates to support internal processes and knowledge base articles
  • Work on-site daily with the government customer and HumanTouch leadership
  • Work an 8-hour shift between the hours of 6 AM and 7 PM, Monday through Friday

Work Experience Requirements

Tier 1 Customer Service Analysts should possess excellent customer service skills, problem-solving skills, and a broad understanding of the relationships between hardware and software applications. Must have the ability to support and troubleshoot end-user IT equipment such as laptops and docking stations, conference room equipment, network and personal printers, wireless devices, computer monitors, mobile devices, and assorted peripheral devices.

Other Requirements

  • High School Diploma or GED
  • Strong verbal and written communication skills
  • Authorized to work in the United States
  • Ability to pass a Moderate Background Investigation
  • Ability to pass a SAMHSA Drug Screening test

Additional Education, Certifications, or Experience Required

  • Prior experience supporting an IT Help Desk as a Tier I Analyst or similar role

Benefits: 

  • Medical, Dental and Vision Coverage 
  • 401(k) Matching 
  • PTO

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