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Servicing - Customer Care Specialist

Pontiac, MI · On-site

$16/hr

High school diploma or equivalent. * 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field. * Experience handling a ...

Recology Service Center

THE ROLE OF CUSTOMER SERVICE REPRESENTATIVE 1 Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or ...

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How much do altice one customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for altice one customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Altice One Customer Service representative?

An Altice One Customer Service representative is a professional who assists customers with issues related to Altice One products and services, such as cable TV, internet, and phone. They handle inquiries about billing, technical support, service installations, and troubleshooting. Their goal is to provide prompt and effective solutions, ensuring customer satisfaction and a smooth experience with Altice One services.

What are the key skills and qualifications needed to thrive as an Altice One Customer Service representative?

To thrive as an Altice One Customer Service Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and Altice One product knowledge is typically required. Patience, active listening, and a positive attitude help you excel when handling customer inquiries and resolving issues. These skills ensure efficient and satisfactory customer support, fostering loyalty and upholding the company's reputation.

What are some common challenges faced by Altice One Customer Service representatives, and how are they typically addressed?

Altice One Customer Service representatives often encounter challenges such as handling high call volumes, assisting customers with technical troubleshooting, and resolving billing inquiries. These challenges are addressed through comprehensive training, access to knowledge bases, and ongoing support from supervisors and team leads. Collaboration with technical teams and escalation protocols also help ensure complex issues are resolved efficiently, while regular feedback sessions support continuous improvement and skill development.

What is the difference between Altice One Customer Service vs Cable Technician?

AspectAltice One Customer ServiceCable Technician
Required CredentialsCustomer service skills, basic technical knowledge, high school diplomaTechnical certifications, technical training, high school diploma or equivalent
Work EnvironmentIndoor, office or customer locationFieldwork, on-site at customer locations
Employer & IndustryTelecommunications, cable service providersTelecommunications, cable installation companies

Altice One Customer Service representatives primarily handle customer inquiries, troubleshoot basic issues, and provide support remotely or in-office. Cable Technicians perform on-site installations, repairs, and technical troubleshooting. While both roles require technical knowledge and customer interaction, the Customer Service role focuses on support and communication, whereas the Technician role involves hands-on technical work at customer locations.

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Altice One Customer Service jobs near you
Infographic showing various Altice One Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Tier One Customer Service Representative

North End Teleservices, LLC

Omaha, NE • On-site

$14.25 - $19.50/hr

Full-time

Dental, Vision

Re-posted 7 days ago

Job description

Under general supervision, the Tier One Customer Service Representative will take incoming calls, use chat and document as necessary to assist their customers with answering frequent questions, providing detailed information, processing of applications and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. Our customer service representatives must practice active listening, be empathic and always communicate clearly with the customer in a positive and professional manner. This role requires 100% onsite presence and is not eligible for remote or hybrid work options.Job Duties:Upon completion of training and with your current skillset, you will be able to perform the following types of duties: Utilize standard technology such as a telephone, e-mail, and web browser. Navigate to the appropriate pre-scripted responses which is required to be read verbatim to provide basic general and claims specific information.Follow established and documented policies and standard operating procedures, such as working within the various systems, timekeeping, documentation of your call from end to end and adhering to ethic and privacy rules. Assist callers with filling out their application and submitting it electronically to plan provider for processing. Complete basic call log, documentation, and related call details for each phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR during the call.May be required to work holidays, overtime, and weekends due to operational needs.Preferred Qualifications:Demonstrate the ability to navigate various systems and browsers.Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers.Knowledge of contact center technology.Strong computer skills with proficiencies in Excel and Word.Excellent command of the English language, effective use of grammar skills.Excellent communication etiquette.Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance. These factors have the biggest influence on our customer experience and are measured through quality monitoring and continuous improvement.Requirements:High School diploma or equivalent required.Minimum 6 months customer service/telemarketing/call center experience required.Must be able to speak and read English clearly, professionally, and fluently.Must be able to pass required assessments associated with the position.Excellent typing skills, must type a minimum of 20WPM with an 85% accuracy.Experience working with a personal computer and the Windows operating system is required.The ability to effectively work within established key performance indicators/metrics is necessary.Must have demonstrated excellent interpersonal and leadership skills.Must be able to multi-task and stay organized while completing simultaneous tasks.Benefits:Competitive PayTransportation Shuttle ServiceThe WorkLabPaid Holidays Paid Time OffTuition Reimbursement ProgramHealth, Dental, and Vision Coverage ***All assessments associated with this role must be completed on a desktop computer to ensure accurate scoring. The use of mobile devices may negatively affect scoring outcomes.Employees will follow the work schedule assigned and must comply with the attendance and established punctuality requirements.  No supervisory responsibilities.