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Customer Service Training Jobs (NOW HIRING)

Auto-Fit Inc

CUSTOMER SERVICE

Houston, TX · On-site

$45K - $75K/yr

CUSTOMER SERVICE TRAINING & DEVELOPMENT: * Participate in periodic product knowledge or customer ... service training as assigned. * Support the onboarding and training of new employees when delegated ...

Biz Voice Boost

Customer Service Agent

Raleigh, NC · On-site

$15 - $20.25/hr

High school diploma or equivalent; additional education or customer service training preferred. * Proven experience in a customer service role or similar position. * Excellent communication skills ...

ICONMA

Customer Service Representative I

Syracuse, NY · On-site

$15.75 - $21.50/hr

Assists with the training of other team members * Participates in ongoing training to further ... Adheres to all Customer Service policies and procedures Requirements: * Associates degree in ...

Speedee

Automotive Customer Service Specialist

Columbia, SC

$14 - $18.25/hr

Local Ownership Quality Service Training and Certification Multi-Point Courtesy Check and Service ... Responsibilities Greeting the customer in a friendly inviting manner Presenting service options to ...

Adecco

Customer Service Representative

Houston, TX

$15/hr

... Training Schedule: * Week 1: 8:30 AM - 5:30 PM * Weeks 2-3: 8:30 AM - 5:00 PM * Week 4: Transition to assigned schedule Click on apply now for immediate consideration for these Customer Service ...

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How much do customer service training jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer service training in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Customer Service Training, and why are they important?

To excel in Customer Service Training, you need expertise in customer service principles, adult learning theory, and instructional design, often supported by experience in training or a related certification such as Certified Professional in Training Management (CPTM). Familiarity with learning management systems (LMS), e-learning platforms, and presentation software is typically required. Exceptional communication, patience, and adaptability help trainers engage diverse learners and handle challenging scenarios. These skills ensure effective knowledge transfer, improved employee performance, and enhanced customer satisfaction.

What are some common challenges faced by professionals in customer service training roles, and how can they be addressed?

Customer service trainers often encounter challenges such as engaging a diverse group of trainees, adapting training materials to suit various learning styles, and staying updated with evolving customer service technologies and practices. To address these, trainers can incorporate interactive activities, real-world scenarios, and various multimedia tools to make sessions more dynamic and inclusive. Regularly seeking feedback from trainees and collaborating with customer service teams helps trainers tailor their programs effectively and ensure they remain relevant to current industry standards.

What is customer service training?

Customer service training is a process in which employees learn the skills and knowledge needed to interact effectively with customers. This training typically covers communication techniques, problem-solving strategies, product knowledge, and how to handle difficult situations. The goal is to ensure that all customer-facing staff can provide positive experiences, resolve issues efficiently, and represent the company professionally. Customer service training can be delivered through workshops, online courses, role-playing, and ongoing coaching to continuously improve service quality.

What is the difference between Customer Service Training vs Customer Support Specialist?

AspectCustomer Service TrainingCustomer Support Specialist
Required CredentialsOften includes communication, sales, or customer service certificationsTypically requires technical knowledge, product training, and communication skills
Work EnvironmentTraining sessions, workshops, online coursesCall centers, help desks, online support platforms
Employer & Industry UsageUsed by companies to improve staff skillsDirectly interacts with customers to resolve issues

Customer Service Training focuses on educating employees to enhance their customer interaction skills, while Customer Support Specialists are responsible for providing direct assistance to customers. Both roles are essential in customer service but serve different functions within the industry.

More about Customer Service Training jobs
What cities are hiring for Customer Service Training jobs? Cities with the most Customer Service Training job openings:
What are the most commonly searched types of Customer Service Training jobs? The most popular types of Customer Service Training jobs are:
What states have the most Customer Service Training jobs? States with the most job openings for Customer Service Training jobs include:
What job categories do people searching Customer Service Training jobs look for? The top searched job categories for Customer Service Training jobs are:
Customer Service Training jobs near you
Infographic showing various Customer Service Training job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Manager Global Commercial Service Training

Abbott

Irving, TX

$113.30K - $226.70K/yr

Full-time

Medical, Retirement

Posted 29 days ago

Abbott rating

8.0

Company rating: 8.0 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

131st of 511 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You will also have access to:

Career development with an international company where you can grow the career you dream of.

Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

An excellent retirement savings plan with a high employer contribution

Tuition reimbursement, the Freedom 2 Save student debt program, and FreeUeducation benefit - an affordable and convenient path to getting a bachelor's degree.

A company recognized asa great placeto work in dozens of countries worldwide and named one of the most admired companies by Fortune.

A company that is recognized as one of the best big companies to work for and a best place to work for diverse, working mothers, female executives, and scientists.

The Opportunity

Responsible for implementing andmaintainingthe effectiveness of the commercial serviceorganizationqualitysystem. Managedepartmentand technical experts within a global support functional area. Oversee globaltechnical support for productfamily. Participate in strategy development and translate strategy into specificactions. Represent Service and Support teams on internal improvement teams. Implement processes thatimprove Service performance. Establish department goals and plans to meet them. May make decisions whichimpactquality,timeorcost, makestimelydecisions.

MAIN RESPONSIBILITIES

  • Conceive and implement short-, medium-, and long-term knowledge, skill, and business process training strategies in coordination with commercial service, sales, marketing, and business leaders.

  • Design, develop, and deliver training programs for all commercial service roles, driving measurable performance improvement across the global organization.

  • Continuously update andmaintainthe training curriculum to address evolving organizational needs, includingnewpipeline products.

  • Leverage industry-leading adult learning practices to ensureexecutionreadiness.

  • Conduct organizational gap analyses and implement remediation plans aligned to competencies and behaviors to measure effectiveness.

  • Assess training effectiveness and implement corrective actions to continuously improve quality; define and track impact metrics.

  • Ensuretimelyexecution of training assessments and identification of priority focus areas.

  • Provide extensive coaching to managers and leaders, aligned to performance metrics, to drive sustained improvement.

  • Support local field service, sales, and marketing teams inidentifyingand executing training programs to address skill gaps.

  • Share best practices and standardized processes globally to enhance service effectiveness.

  • Build strong internal and external relationships through proactive information sharing with employees, peers, and global service leaders.

  • Communicate effectively across diverse cultures and geographieson a daily basis

  • Manage Transfusion Medicine Training Centers in Dallas andDelkenheim, as well as external customer training for Abbott's blood and plasma analyzer portfolio and related solutions.

  • Indirectly lead teams responsible for delivering classroom and field-based training programs.

Required Qualifications:

  • BachelorsDegree ( 16 years)

  • 5-10 years Commercial experience, preferably in ADD.

  • 5-9yearssuccessful experience in managing people.

  • Outstanding presentationandcommunication skills

  • Demonstratedsuperior selling/support skills and product knowledge inpreviousassignments.

  • Successful training experience preferred

The base pay for this position is

$113,300.00 - $226,700.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:Sales Support & AdministrationDIVISION:TM Transfusion MedicineLOCATION:United States > Irving : LC-02ADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:Yes, 25 % of the TimeMEDICAL SURVEILLANCE:NoSIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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