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Customer Service Training Jobs (NOW HIRING)

A Cleaner World

Customer Service Rep

Roanoke, VA

$14/hr

Training and Development: Gain valuable customer service, sales, and operations skills What You Bring: * A positive attitude and willingness to learn * Strong customer service and communication ...

ICONMA

Customer Service Representative I

East Syracuse, NY

$15 - $20.50/hr

Customer Service Representative I Our client, a Health Insurance company, is looking for a Customer ... Assists with the training of other team members * Participates in ongoing training to further ...

City of Waukesha

Pool Customer Service

Waukesha, WI · On-site

$14 - $16.50/hr

Front Desk Attendant Front Desk Attendants are responsible for the front desk customer service ... Attend all in-service training programs and be aware of all facility programs and scheduling.

PeopleShare Inc

Customer Service

Birdsboro, PA

$16.50/hr

Customer Service Representative Local cable company is seeking multiple customer service reps. ... Training on 1st shift: 8:30am - 5:00pm (mon-fri) * After training, schedule will shift to 10:30am ...

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How much do customer service training jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for customer service training in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is customer service training?

Customer service training is a process in which employees learn the skills and knowledge needed to interact effectively with customers. This training typically covers communication techniques, problem-solving strategies, product knowledge, and how to handle difficult situations. The goal is to ensure that all customer-facing staff can provide positive experiences, resolve issues efficiently, and represent the company professionally. Customer service training can be delivered through workshops, online courses, role-playing, and ongoing coaching to continuously improve service quality.

What is the difference between Customer Service Training vs Customer Support Specialist?

AspectCustomer Service TrainingCustomer Support Specialist
Required CredentialsOften includes communication, sales, or customer service certificationsTypically requires technical knowledge, product training, and communication skills
Work EnvironmentTraining sessions, workshops, online coursesCall centers, help desks, online support platforms
Employer & Industry UsageUsed by companies to improve staff skillsDirectly interacts with customers to resolve issues

Customer Service Training focuses on educating employees to enhance their customer interaction skills, while Customer Support Specialists are responsible for providing direct assistance to customers. Both roles are essential in customer service but serve different functions within the industry.

What are the key skills and qualifications needed to thrive in Customer Service Training, and why are they important?

To excel in Customer Service Training, you need expertise in customer service principles, adult learning theory, and instructional design, often supported by experience in training or a related certification such as Certified Professional in Training Management (CPTM). Familiarity with learning management systems (LMS), e-learning platforms, and presentation software is typically required. Exceptional communication, patience, and adaptability help trainers engage diverse learners and handle challenging scenarios. These skills ensure effective knowledge transfer, improved employee performance, and enhanced customer satisfaction.

How to make 2000 a week working from home?

Customer service training roles can pay varying wages, but earning $2000 weekly typically requires working full-time hours, often 40 or more per week, and gaining experience or specialized skills. Some trainers supplement income through certifications, remote coaching, or by working with multiple clients or companies simultaneously.

What are some common challenges faced by professionals in customer service training roles, and how can they be addressed?

Customer service trainers often encounter challenges such as engaging a diverse group of trainees, adapting training materials to suit various learning styles, and staying updated with evolving customer service technologies and practices. To address these, trainers can incorporate interactive activities, real-world scenarios, and various multimedia tools to make sessions more dynamic and inclusive. Regularly seeking feedback from trainees and collaborating with customer service teams helps trainers tailor their programs effectively and ensure they remain relevant to current industry standards.

What job makes $10,000 a month without a degree?

In customer service training, high earnings of $10,000 or more per month are uncommon without significant experience, specialized skills, or working in high-paying industries such as corporate training or sales. Most customer service roles offer lower base salaries, but advanced positions or freelance consulting in training can reach higher income levels with proven expertise and a strong professional network.

What is the 10/5/3 rule in customer service?

The 10/5/3 rule in customer service is a guideline for response times: respond within 10 minutes, make initial contact within 5 minutes, and resolve the issue within 3 hours. Customer service representatives should aim to meet these timeframes to ensure prompt and effective support.

How to get a job in customer service with no experience?

Customer service roles often accept candidates with little or no experience, focusing on strong communication skills, a positive attitude, and the ability to handle customer interactions. Entry-level positions may require basic computer skills and a willingness to learn, and completing relevant training or certifications can improve chances of hiring.
More about Customer Service Training jobs
What cities are hiring for Customer Service Training jobs? Cities with the most Customer Service Training job openings:
What are the most commonly searched types of Customer Service Training jobs? The most popular types of Customer Service Training jobs are:
What states have the most Customer Service Training jobs? States with the most job openings for Customer Service Training jobs include:
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Customer Service Training jobs near you
Infographic showing various Customer Service Training job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Field Service Training Manager (Philadelphia)

Field Service Training Manager (Philadelphia)

Subaru of America

Burlington, NJ • On-site

$53K - $58K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 hours ago

Job description

Job Description
SUMMARY
Manages the localized technical training program and its corresponding Area Training Center (ATC) to strengthen retailer technician capability, improve warranty efficiency, and drive customer loyalty. Develops technicians at all tenure, experience, and skill levels through structured training delivery, skill validation, and ongoing development aligned to Subaru and industry standards. Partners with internal and external stakeholders to support retailer technician education; increase Subaru-University (Subaru-U) engagement; strengthen field quality assurance efforts; and oversee facility, inventory, and asset management.
PRIMARY RESPONSIBILITIES
  • Delivers high-quality technical training facilitation for retailer technicians, internal field staff, and other relevant technical roles utilizing a broad curriculum portfolio while adapting to a wide range of tenure, experience, and skill levels.
  • Provides comprehensive assessment of students throughout course delivery and completes corresponding evaluations of those students.
  • Educates and promotes Subaru Technical Training programs and initiatives such as STATURE, Pinnacle, and enriching education opportunities, such as web-based engagements and online-resources, to local retailers, Subaru field, and others in the community.
  • Plans and manages Area Training Center (ATC) operational and administrative needs to enable retailer success in metrics such as calendars, Subaru Technical Training Requirements (STTR), and Dispatch scores.
  • Implements and enforces ATC policies and practices to ensure consistent retailer experience and SOA compliance.
  • Identifies, prioritizes, collaborates, and resolves ATC opportunities, issues, and feedback related to technical training development and delivery, Subaru-University (Subaru-U), and field and retailer needs.
  • Maintains expert-level technical knowledge and skills while staying current on trends, vehicle technologies, repair methods, and diagnostic practices.
  • Maintains ATC facilities and capital assets (such as vehicles, tools, equipment, supplies, etc.) to meet Subaru of America (SOA) facility standards, safety/security protocols, and budget controls.

ADDIITIONAL RESPONSIBILITIES
  • Leads ATC/Zone special projects from scope through completion to support unique field and retailer needs such as Service Manager Meetings, Fast-Track programs, and Automotive Service Excellence (ASE) testing.
  • Builds and promotes relationships with industry and community organizations to strengthen Subaru presence and awareness.
  • Represents SOA in the automotive community through active participation on school advisory boards, trade groups, and relevant associations.
  • Champions Subaru brand, product, operation, and technology to automotive schools by training vocational instructors annually through local/regional/national vocational seminars.
  • Attends and supports national technical training initiatives and conferences such as Train-the-Trainer (T3) events, National Training Conference (NTC), and Aftersales Business Conference (ABC).

QUALIFICATIONS
  • Bachelor's Degree required Or H.S. Diploma and equivalent automotive-related work experience in lieu of degree required
  • At least 6-8 years required
  • Collaborative, team-oriented work style.
  • Strong verbal and written communication skills with internal and external stakeholders.
  • Skilled in providing constructive feedback and clear direction.
  • Ability to perform vehicle repairs in a shop environment while following established Subaru of America (SOA) and industry standard safety guidelines.
  • Strong background in hands-on automotive repair and diagnosis.
  • Strong conflict resolution and creative thinking skills.
  • Strong organization, planning, and time management skills
  • Ability to multi-task effectively across physical and digital work.
  • ASE Automobile & Light Truck Certifications (A1 - A8) - Master Automobile Technician
  • ASE Advanced Engine Performance Specialist Certification (L1), Required And ASE Light Duty Hybrid/Electric Vehicle Specialist Certification (L3)
  • ASE Advanced Driver Assistance Systems (ADAS) Specialist Certification (L4)

EDUCATION/EXPERIENCE REQUIREMENTS: Bachelor's Degree from an accredited college/university in automotive/technical field required or High School Diploma and equivalent automotive-related work experience in lieu of a degree and 6-8 years' experience. Bachelor's degree preferred.
WORK ENVIRONMENT
  • Physical Demands:
    • Lifting up to 75 lbs. Must be able to move equipment and training aides weighing up to 400 pounds complying with appropriate OSHA lifting standards/ equipment.
    • Must maintain facilities to comply with high standards of applicable Subaru, ISO, and EPA recycling standards or laws.
    • Must be able to drive a manual transmission equipped vehicle
  • Travel Required: 20 -30% Support Other Area Training Center demand, Various organizational meetings. Locally to retailers, board, association, school meetings, regional and national training events.

COMPENSATION: The recruiting base salary range for this full-time position is $94,800 - $107,000 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. Additionally, this role is bonus-eligible, that provides an opportunity to earn even more based on your performance. (Internal Job Grade: M1)
WHY JOIN US? In addition to competitive salary, Subaru offers an amazing benefits package that includes:
Total Rewards & Benefits:
  • Medical, Dental, Vision Plans
  • Pension, Profit Sharing, and 401K Match Offerings
  • 15 Vacation days, 5 Floating Holidays, 5 Sick days, and 9 Company Holidays
  • Tuition Reimbursement Program: $15,000 yearly benefit
  • Vehicle Discount Programs

Learning & Development:
  • Professional growth and development opportunities
  • Direct partnership with senior leadership
  • Formal Mentorship Program
  • LinkedIn Learning License

Visit our careers landing page for additional information about our compensation and benefit programs.
ABOUT SUBARU
LOVE. It's what makes Subaru, Subaru®. As a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That's what we call our Subaru Love Promise®.
Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.
Subaru's company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

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