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Customer Service Training Manager Jobs (NOW HIRING)

Kone AB

Service Training Specialist

Birmingham, AL · Remote

Does managing the production of training materials and tools excite you? * Do you thrive in areas ... customer expectations, and achieve productivity targets. You willbring5+ years of technical ...

Kone AB

Service Training Specialist

Tampa, FL · Remote

Does managing the production of training materials and tools excite you? * Do you thrive in areas ... customer expectations, and achieve productivity targets. You willbring5+ years of technical ...

Constellis

Training Manager

Lubbock, TX · On-site

... customer is essential, as this role regularly interacts with client stakeholders to align training efforts with contract expectations and evolving mission needs. The Training Managers will service ...

Sodexo

Training Manager

Flint, MI

The Training Manager is responsible for developing, delivering, and evaluating training programs ... Customer service, communication, and service recovery * Facilitate onboarding and orientation for ...

Raymond Corporation

Training Manager

Chalfont, PA

We are seeking a Training Manager to lead and enhance both our internal technician training ... This position will work closely with Service Leadership, Customer Solutions, Sales, and Operations ...

Sodexo

Training Manager

Lansing, MI · On-site

The Training Manager is responsible for developing, delivering, and evaluating training programs ... Customer service, communication, and service recovery * Facilitate onboarding and orientation for ...

DPDHL

Training Manager

Pflugerville, TX · On-site

... advisory services to leaders on business- and people-related issues?Do you take an energetic and ... customer focus are required qualities to display within the Human Resources function? If so, DHL ...

The Alaska Club

Personal Training Manager

Anchorage, AK · On-site

Excellent communication and customer service skills. * Have a desire to lead and challenge others ... Come join our team as our Assistant Personal Training Manager. When you join our personal training ...

Abbott

Manager Global Commercial Service Training

Irving, TX · On-site

$113K - $226K/yr

Represent Service and Support teams on internal improvement teams. Implement processes thatimprove ... Manage Transfusion Medicine Training Centers in Dallas andDelkenheim, as well as external customer ...

Hardee's

Training Manager

Jesup, GA · On-site

$60K/yr

Training Manager Summary- The Training Manager (TM) works directly for the Director of Training and ... Communicates all customer comments and concerns to the appropriate Restaurant Manager; follows up ...

ABM Industries, Inc.

Training Manager

Charlotte, NC · On-site

$60K - $63K/yr

... managers, clients, customers and the general public. Must also possess and utilize effective ... Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer ...

TSMG

Training Manager

Orlando, FL

Company Description Service Measure (SM) is a field data collection company founded in 2013 in New ... Manage training execution, track progress, and provide actionable, data-driven insights to ...

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Customer Service Training Manager information

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How much do customer service training manager jobs pay per year?

As of Jun 19, 2026, the average yearly pay for customer service training manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Training Manager vs Customer Service Representative?

AspectCustomer Service Training ManagerCustomer Service Representative
Required CredentialsBachelor's degree, training certificationsHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, training sessions, managementCall centers, retail stores, customer support centers
Employer & Industry UsageCompanies focusing on employee development and trainingCustomer-facing roles across various industries

The Customer Service Training Manager focuses on developing and delivering training programs to improve customer service skills within an organization. In contrast, the Customer Service Representative interacts directly with customers to resolve issues and provide support. While the Training Manager requires leadership and instructional skills, the Representative emphasizes communication and problem-solving abilities. Both roles are essential in customer service operations but serve different functions within the industry.

What cities are hiring for Customer Service Training Manager jobs? Cities with the most Customer Service Training Manager job openings:
What states have the most Customer Service Training Manager jobs? States with the most job openings for Customer Service Training Manager jobs include:
Customer Service Training Manager jobs near you
Infographic showing various Customer Service Training Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Training Coordinator (FBO)

Hillwood Investment Properties

Fort Worth, TX • On-site

$16.25 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Company Overview:
Alliance Aviation Services is an award-winning Fixed Base Operation (FBO) located at Perot Field Fort Worth Alliance Airport. We support a diverse mix of civilian, military, and cargo aircraft operations while delivering a high level of service, safety, and operational excellence. Our team operates in a fast-paced aviation environment where precision, professionalism, and safety are critical to every operation
Position Summary:
Alliance Aviation Services is seeking a knowledgeable, organized and professional individual to serve as the Customer Service Training Coordinator. This role is responsible for providing structured, on-the-job training for Customer Service Representatives (CSRs) while managing training documentation, Standard Operating Procedures (SOPs), and employee training compliance. The position ensures consistency in service delivery, operational accuracy, and alignment with company and airport standards.
The Training Coordinator works closely with Customer Service Leadership to develop team members through hands-on instruction, reinforce a culture of safety and professionalism, and uphold Alliance's high standard of premium customer service. This role sets the standard for premium hospitality, professional communication, and proactive customer care for flight crews, passengers, military personnel, and internal partners. The ideal candidate thrives in a fast-paced aviation environment, demonstrates strong communication skills, and is passionate about developing team members through hands-on training.
Responsibilities:
  • Lead structured on-boarding of new employees including but not limited to, establishing training schedule, delivering new-hire orientation, training schedules, and facility/airport familiarization.
  • Deliver classroom and hands-on, on-the-job training for Customer Service Representatives, during onboarding and ongoing operations.
  • Develop and maintain standardized training plans, checklists, and milestone tracking for all new hires.
  • Coach and mentor Customer Service Representatives while providing performance feedback to reinforce service expectations and operational procedures.
  • Transition trainees to designated peer trainers or team Leads for continued development while maintaining oversight of progress and completion of required milestones.
  • Evaluate trainee performance and provide input on readiness for independent duty; recommend additional training or corrective action when needed.
  • Maintain visibility into all trainee progress and ensure training is completed in a timely, consistent manner.
  • Manage, review, and update Customer Service-related SOPs to ensure accuracy and consistency.
  • Ensure SOPs reflect current operational practices, safety standards, and company policies.
  • Maintain accessibility and proper communication of SOP updates to team members.
  • Track and document employee training completion, certifications, and recurrent training requirements.
  • Maintain organized and accurate training records for compliance and audit purposes.
  • Coordinate refresher training and required recertifications for existing staff.
  • Support internal and external audits, inspections, or reviews by providing training documentation and attending audits when needed.
  • Collaborate with leadership to identify training needs and operational improvement opportunities.
  • Assist with the development of training materials, manuals, job aids, and reference guides.
  • Reinforce a culture of safety, professionalism, teamwork and continuous improvement.
  • Prepare and present training updates or materials during team or quarterly meetings.
  • Ensure training aligns with company service standards and customer expectations.
  • Stays current on industry trends related to service, operations and training opportunities.
  • Fills in at Customer Service desk to provide additional staffing and assistance as needed and/or requested.
  • Performs related duties as assigned, contributing to both training initiatives and overall team operations to support consistent, high-quality customer experience.

Service Excellence & Operational Integration:
  • Set and model the standard for premium hospitality, professionalism, and proactive customer service.
  • Train team members on delivering a high-touch experience for pilots, passengers, military personnel, and VIP guests.
  • Reinforce service recovery techniques and the ability to adapt to changing customer needs in a dynamic environment.
  • Maintain active involvement in front-line operations to ensure training reflects current practices and expectations.

SOP & Standards Management:
  • Develop, review, and maintain Customer Service-related Standard Operating Procedures (SOPs).
  • Ensure SOPs reflect current operational practices, safety standards, and company policies.
  • Communicate SOP updates clearly and ensure accessibility to all team members.
  • Partner with leadership to identify gaps and continuously improve processes, training materials, and service delivery.

Required Skills and Abilities:
  • Strong verbal and written communication skills with the ability to train and influence others.
  • Proven ability to coach, mentor, and develop team members in a hands-on environment.
  • Maintaining composure with VIPs, crews, delays, emergencies and last-minute changes.
  • Strong organizational skills with attention to detail and documentation accuracy.
  • Proficiency in MS Office
  • Ability to operate VHF and Two-Way Radios.
  • Ability to work collaboratively in a fast-paced environment.
  • Ability to work flexible hours, weekends, holidays, and irregular operations
  • Ability to multitask during peak traffic periods
  • Ability to stand, walk, and move throughout office, terminal, and ramp-adjacent areas for extended periods.
  • Ability to lift training materials up to 50 lbs.
  • Ability to work collaboratively across teams and departments.

Education and Experience:
  • High School diploma or equivalent required.
    Previous FBO, aviation customer service, or operations experience required.
  • Prior training, lead, or supervisory experience preferred.
  • Experience with SOP development or training compliance tracking preferred.
  • Preferred familiarization with:
    • X-1 Software
    • FlightBridge
    • ADS-B

Why This Role Matters:
This position plays a critical role in shaping the customer experience at Alliance Aviation Services. By developing confident, capable, and service-focused team members, the Customer Service Training Coordinator ensures consistency, professionalism, and operational excellence across every customer interaction.
Benefits Highlights:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts (FSA)
  • Health Savings Accounts (HSA)
  • Vacation time
  • Sick time
  • Holidays
  • Paid family caregiver leave
  • Mental health and wellness resources
  • Life Insurance
  • Disability Insurance
  • 401(k) with company match
  • Tuition assistance
  • Additional programs to support Associates and their families

EEO Statement:
Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
#AAS
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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