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Customer Service Training Manager Jobs (NOW HIRING)

Customer Service

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Servicing - Customer Advocate

Clarkston, MI · On-site

$16 - $22.85/hr

Ability to manage multiple accounts while meeting productivity and regulatory deadlines ... Paid training and career development * Employee Assistance Program (EAP) * Wellness initiatives

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Alstom

Training Manager

Phoenix, AZ · On-site

... customer service, and workforce readiness.. The Training Manager; oversees training personnel ... curricula, testing programs, and training records management and ensures employees are properly ...

Customer Service

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Servicing - Customer Care Specialist

Troy, MI · On-site

$16/hr

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ... Paid training and career development * Employee Assistance Program (EAP) * Wellness initiatives

Jon Ossoff for Senate

Training Manager

Atlanta, GA · On-site

$4.6K/mo

The Training Manager will write and conduct training sessions for volunteers and paid organizers ... services to our mission. Jon Ossoff for Senate is an Equal Opportunity Employer and does not ...

Alphabe Insight Inc

Customer Service Trainer

Austin, TX · On-site

$57K - $60K/yr

... management, client satisfaction, and operational excellence. We focus on building strong ... Develop, deliver, and update customer service training programs aligned with company standards.

Wingstop

Training Manager

Lakeland, FL · On-site

Training Manager Position Summary The Training Manager is responsible for delivering handson ... Lead retraining initiatives for stores with gaps in QSC, food safety, or speed of service. Ensure ...

Da Vien Coffee

Training Manager

Garden Grove, CA · On-site

$75K - $85K/yr

The Training Manager is responsible for designing, implementing, and continuously improving ... service, sanitation, safety, and customer experience. * Partner with Operations leadership to ...

Wingstop

Training Manager

Tampa, FL · On-site

Training Manager Position Summary The Training Manager is responsible for delivering handson ... Lead retraining initiatives for stores with gaps in QSC, food safety, or speed of service. Ensure ...

Marriott

Training Manager

Nashville, TN · On-site

Displays leadership in guest hospitality, exemplifies excellent customer service and creates a ... Managing Associate Training Program Identifies performance gaps and works with managers to develop ...

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Customer Service Training Manager information

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How much do customer service training manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer service training manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Training Manager vs Customer Service Representative?

AspectCustomer Service Training ManagerCustomer Service Representative
Required CredentialsBachelor's degree, training certificationsHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, training sessions, managementCall centers, retail stores, customer support centers
Employer & Industry UsageCompanies focusing on employee development and trainingCustomer-facing roles across various industries

The Customer Service Training Manager focuses on developing and delivering training programs to improve customer service skills within an organization. In contrast, the Customer Service Representative interacts directly with customers to resolve issues and provide support. While the Training Manager requires leadership and instructional skills, the Representative emphasizes communication and problem-solving abilities. Both roles are essential in customer service operations but serve different functions within the industry.

What does a customer service training manager do?

A customer service training manager develops and implements training programs to improve customer service skills among staff. They assess training needs, create instructional materials, and evaluate employee performance to ensure high-quality customer interactions. The role often requires strong communication skills and knowledge of customer service tools and techniques.

What cities are hiring for Customer Service Training Manager jobs?

Cities with the most Customer Service Training Manager job openings:

What states have the most Customer Service Training Manager jobs?

States with the most job openings for Customer Service Training Manager jobs include:

What are popular job titles related to Customer Service Training Manager jobs?

For Customer Service Training Manager jobs, the most frequently searched job titles are:

Customer Service Training Manager jobs near you
Infographic showing various Customer Service Training Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Lucy's Auburn - Service & Training Manager

Auburn, AL • On-site

Lucys Restaurant Group
See more jobs at Lucys Restaurant Groupexternal

$50K/yr

Full-time

Re-posted 28 days ago

Key responsibilities

  • Lead service on the floor, ensuring guest satisfaction and smooth operations.

  • Train, coach, and develop front-of-house team members to meet service standards and embody hospitality culture.

  • Monitor service quality, guest feedback, and operational systems to maintain consistency and identify areas for improvement.

Job description

Service & Training Manager
Position Summary
At Lucy's Restaurant Group, we believe hospitality is more than service. It is how we make people feel. Our purpose is simple: to serve others through genuine hospitality.
The Service & Training Manager plays a vital role in bringing that purpose to life every single day. This position is responsible for leading daily floor operations while developing, coaching, and training our service team to deliver exceptional hospitality with consistency, warmth, professionalism, and care.
This role serves as both a floor leader and culture leader inside the restaurant. Success in this position requires a passion for people, a commitment to excellence, emotional intelligence, attention to detail, and the ability to inspire and develop others.
Our mission is to create unforgettable hospitality by serving exceptional food and drinks while always delivering genuine care and building meaningful relationships. The Service & Training Manager helps ensure that mission is reflected in every guest interaction, every shift, and every team member experience.
Core Responsibilities
Floor Leadership & Hospitality Execution
  • Lead service on the floor with confidence, professionalism, urgency, and positive energy
  • Create an environment where guests feel genuinely welcomed, cared for, and valued
  • Actively oversee the guest experience from arrival to departure
  • Maintain calm, organized operations during high-volume periods
  • Address guest concerns with empathy, professionalism, and solution-oriented leadership
  • Lead by example in hospitality, professionalism, communication, and teamwork
  • Support seamless communication between the dining room, bar, and kitchen teams
  • Help cultivate the warm, energetic, "Good Vibes Only" culture that defines Lucy's

Training & Team Development
  • Lead onboarding and training for all front-of-house team members
  • Ensure all service staff are educated on menu knowledge, service standards, systems, and hospitality expectations
  • Coach team members in real time through observation, encouragement, accountability, and feedback
  • Conduct and support impactful pre-shift meetings that inspire and educate the team
  • Develop team members' confidence, communication skills, and hospitality instincts
  • Reinforce Lucy's House Rules, company standards, and culture consistently
  • Help maintain and improve training systems, SOPs, and service materials

Standards & Accountability
  • Ensure excellence and consistency in service execution, cleanliness, side work, and operational systems
  • Monitor guest feedback and identify opportunities to improve the guest experience
  • Hold team members accountable with professionalism, fairness, and respect
  • Support a culture of ownership, teamwork, positivity, and continuous improvement
  • Partner closely with leadership to strengthen systems, elevate service standards, and develop future leaders
What We Value
We are looking for someone who:
  • Leads with humility, positivity, and professionalism
  • Believes hospitality is a profession and a calling
  • Thrives in a fast-paced, team-oriented environment
  • Takes pride in developing and encouraging others
  • Cares deeply about creating memorable guest experiences
  • Embodies genuine hospitality and emotional intelligence
  • Helps people feel seen, welcomed, and valued
Qualifications
  • 2+ years of restaurant leadership experience preferred
  • Strong knowledge of full-service restaurant operations
  • Exceptional communication and interpersonal skills
  • Passion for hospitality and developing people
  • Ability to lead calmly and effectively under pressure
  • Strong organizational and time management skills
  • Nights, weekends, and holidays required
Conditions of Employment
All offers of employment with Lucy's Modern American Eatery are contingent upon the successful completion of:
1. Background Check - A satisfactory background investigation, which may include verification of employment history, education, and any other information relevant to the position.
2. Drug Screening - A pre-employment drug test with negative results. Failure to successfully complete or pass either requirement may result in the withdrawal of an employment offer or termination of employment if results are received after the start date.
By accepting an offer of employment, the candidate acknowledges and agrees to these conditions as a requirement for hiring and continued employment.

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