Customer Service Training Manager Jobs Near Me

COMPETENCIES:

• Adaptability- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Analytical- Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

• Business Acumen- Understands business implications of decisions; Displays orientation to profitability;Demonstratesknowledge of market and competition; Aligns work with strategic goals.

• Change Management- Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results

• Cost Consciousness- Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

• Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs;Solicitscustomer feedback to improve service; Responds to requests for service andassistance; Meets commitments.

• Delegation- Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations andmonitorsdelegated activities; Provides recognition for results.

• Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifiesappropriate personwith an alternate plan.

• Design- Generates creative solutions; Translates concepts and information into images; Uses feedback tomodifydesigns; Applies design principles;Demonstratesattention to detail.

• Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

• Ethics- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

• Initiative- Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

• Innovation- Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

• Interpersonal Skills- Focuses on solving conflict, not blaming;Maintainsconfidentiality; Listens to others without interrupting; Keeps emotions under control;Remainsopen to others' ideas and tries new things.

• Judgement- Displays willingness to make decisions;Exhibitssound andaccuratejudgment; Supports and explains reasoning for decisions; Includesappropriate peoplein decision-making process; Makestimelydecisions.

• Leadership- Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Givesappropriate recognitionto others.

• ManagingPeople- Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makesselfavailableto staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes,productsand services.; Continually works to improve supervisory skills.

• Motivation- Sets and achieves challenging goals;Demonstratespersistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks toaccomplishgoals.

• Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions;Demonstratesgroup presentation skills; Participates in meetings.

• Organizational Support- Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

• Planning/Organizing- Prioritizes and plans work activities; Uses time efficiently; Plans foradditionalresources; Sets goals andobjectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

• Problem Solving-Identifiesand resolves problemsin a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Project Management- Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

• Quality-Demonstratesaccuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance;Monitorsown work to ensure quality.

• Quality Management- Looks for ways to improve and promote quality;Demonstratesaccuracy and thoroughness.

• Quantity- Meets productivity standards; Completes work intimelymanner; Strives to increase productivity; Works quickly.

• Safety and Security-Observessafety and security procedures; Determinesappropriate actionbeyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

• Strategic Thinking- Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition;Identifiesexternal threats and opportunities; Adapts strategy to changing conditions.

• Teamwork- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Technical Skills- Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Sharesexpertisewith others.

• Visionary Leadership- Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

• Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequentlyrequired tostand

• Frequentlyrequired towalk

• Continually required tosit

• Continually required toutilizehand and fingerdexterity

• Occasionally required to climb, balance, bend, stoop, kneel orcrawl

• Continually required to talk orhear

• Occasional exposure to wet and/or humidconditions (non-weather)

• Continually work near moving mechanical parts

• Occasionally work in high, precarious places

• Occasionally work around fumes, airborne particles, or toxicchemicals

• Occasionalexposure to outside weather conditions

• Frequent exposure to extreme heat or cold (non-weather)

• While performing the duties of this job, the noise level in the work environment is usuallyquitetomoderate.

• The employee mustoccasionally lift and /or move more than100pounds

• Specific vision abilities required by this jobinclude:Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus

• Specializedequipment, machines, or vehicles used:

BENEFITS & PERKS:

Aligned Data Centers is proud to offer a comprehensive benefits package to support the health, well-being, and financial security of our team members. Eligible employees have access to:

• Health Coverage: Medical, dental, and vision insurance
• Health Savings and Flexible Spending Accounts: HSA with employer contribution for eligible participants. FSA's offered for health and dependent care to increase tax savings.
• Retirement Savings: 401(k) plan with company match
• Paid Time Off and Holiday Pay
• Company-Sponsored Insurance: Short-Term Disability, Life Insurance, and Long-Term Disability (with medical election)
• Optional Benefits: Voluntary life, critical illness, legal, and additional disability coverage
• Wellness Programs: Employee assistance program (EAP), Wellhub gym membership, and other wellness initiatives

The above is intended to describe the generalcontent ofand requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties,responsibilities,or physical requirements. Nothing in this ...