Customer Service Training Manager Jobs in Wisconsin

Job Description:

The Opportunity

The Service Training & Development Manager leads the service training team that develops and delivers technical training equipping distributors, authorized service agencies, rental businesses, end users, automation integrators, and internal employees to service and troubleshoot welding equipment.

Blending technical capability, instructional leadership, and cross-functional collaboration, you'll build high-impact training programs, strengthen service capabilities, and ensure consistent customer support. By partnering with divisions and leading a team of training specialists, you'll drive continuous improvement in training effectiveness and support operational excellence across Miller Electric's service network.

What You'll Do

• Lead, coach, and develop the service training team. Establishing team processes, individual growth plans, and a collaborative, high-performance culture that reinforces ITW Welding brand values.

• Design, develop, and deliver instructor-led, computer-based, and blended technical training, translating product documentation, electrical schematics, and service information into engaging learning experiences for distributors, service agencies, rental businesses, end users, automation integrators and employees.

• Partner with cross-functional business units to align training programs with new products, technologies, and evolving service requirements.

• Work with the service network administrator to develop and deliver programs that support service network growth and improve the efficiency and effectiveness of service partners.

• Influence the development of international post-sales support, with a focus on service development and process efficiencies.

• Lead Voice of Customer efforts, partnering with divisions, technical publications, and service administration to develop technical content, refine next-generation training programs, and shape go-to-market and engineering standards,  helping service partners succeed and making Miller the easiest OEM to do business with.

• Evaluate and continuously improve training effectiveness through assessments, feedback, and performance analysis, while keeping training materials and documentation current.

• Maintain training equipment, tools, and training center readiness, and support departmental budget management and operational efficiency.

• Contribute to the development of systems our domestic and international partners rely on, such as Customer Portal, service software, and Warranty Connect.

What Success Looks Like

• Stronger technician competency and troubleshooting through high-quality training.

• Current, engaging materials aligned to new products, technologies, and procedures.

• Timely, effective training driven by close collaboration with business units.

• Well-equipped training centers delivering exceptional hands-on learning.

• A high-performing training team backed by coaching, development, and standard procedures.

• Higher customer satisfaction from stronger service across distributors, service agencies, and end users.

What You Bring

• Bachelor's degree in Business, Engineering, Technology, or a related field. An equivalent combination of an associate degree and 8+ years of relevant technical service or training experience will be considered in lieu of a bachelor's.

• Technical aptitude and a strong interest in learning welding equipment, applications, and systems. Prior welding or electrical/mechanical experience is a plus.

• Comfort working with technical concepts such as electrical schematics, technical drawings, and service documentation, or the ability to build that skill quickly.

• Experience developing and delivering training or presentations to groups of varying sizes.

• Demonstrated leadership coaching, developing, and supporting teams.

• Proficiency with Microsoft Office; familiarity with AutoCAD or other technical software is a plus.

• Strong organizational, communication, and presentation skills, with the ability to manage multiple priorities.

• Self-motivated, effective both collaboratively and independently.

• Willingness to travel up to 25%.
   

Why ITW Welding?  

Join a collaborative and growth-focused team where your expertise will directly impact the company’s financial health and operational success. We value innovation, accountability, and continuous improvement.

Here’s what we offer to help you build the future you want: 

• Generous Retirement Benefits – 401(k) match PLUS an additional retirement contribution to help you plan for the future.  

• Paid Time Off – 11 paid holidays, 5 sick days, and vacation time to take time for what matters. 

• Company-Paid Insurance – Life, AD&D, Short-Term & Long-Term Disability insurance to give you peace of mind. 

• Family-Friendly Benefits – 4 weeks of paid parental leave and adoption reimbursement to support your family journey. 

• Education Assistance – tuition reimbursement because we believe in investing in your personal and professional development. 

At ITW Welding, we’re not just a place to work – we’re a community that empowers you to grow and make a real impact. Join us and build a career that makes a difference! 

Company Description 

Comprised of a market-leading portfolio of best-in-class brands, the businesses of ITW Welding work together to provide premium performance delivered through a breadth of solutions encompassing welding, cutting, consumables, and accessories.  ITW Welding North America represents Miller Electric Welding Equipment, Safety & Accessories, Hobart Filler Metals, and Bernard / Tregaskiss MIG Guns. 

Miller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness. Our tagline, “The Power of Blue®,” is inspired by the blue color of Miller equipment. 

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.