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Customer Service Training Manager Jobs in Indiana

PathGroup

Patient Services Trainer

Richmond, IN

... Training Manager, assists with providing successful patient service training services to the patient service team. These functions include but are not limited to providing training on new processes ...

PathGroup

Patient Services Trainer

Richmond, IN · On-site

... Training Manager, assists with providing successful patient service training services to the patient service team. These functions include but are not limited to providing training on new processes ...

IndyHumane

Customer Service Manager

Indianapolis, IN · On-site

Job summary The Customer Service Manager's key focus is to uphold IndyHumane's mission through ... Training the Customer Service Team on how to counsel Patrons appropriately * Assigning & checking ...

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Customer Service Training Manager information

See Indiana salary details

$11

$26

$45

How much do customer service training manager jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer service training manager in Indiana is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $32.36 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Training Manager vs Customer Service Representative?

AspectCustomer Service Training ManagerCustomer Service Representative
Required CredentialsBachelor's degree, training certificationsHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, training sessions, managementCall centers, retail stores, customer support centers
Employer & Industry UsageCompanies focusing on employee development and trainingCustomer-facing roles across various industries

The Customer Service Training Manager focuses on developing and delivering training programs to improve customer service skills within an organization. In contrast, the Customer Service Representative interacts directly with customers to resolve issues and provide support. While the Training Manager requires leadership and instructional skills, the Representative emphasizes communication and problem-solving abilities. Both roles are essential in customer service operations but serve different functions within the industry.

Customer Service Training Manager jobs near you
Infographic showing various Customer Service Training Manager job openings in Indiana as of May 2026, with employment types broken down into 64% Full Time, 31% Part Time, 2% Temporary, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $54,577 per year, or $26.2 per hour.
Customer Service Trainer

Customer Service Trainer

The AES Corporation

Indianapolis, IN • On-site

Full-time

Posted 8 days ago

AES Corporation rating

7.4

Company rating: 7.4 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

35th of 50 rated energy and utility

Job description

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.
AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.
If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.
The Contact Center Trainer is responsible for designing, delivering, and continuously improving training programs that equip contact center agents with the skills, knowledge, and confidence to deliver exceptional customer experiences. This role partners closely with Customer Operations, Quality and Workforce Management to ensure training aligns with business objectives, regulatory requirements, and performance standards. The ideal candidate brings strong content development, facilitation skills, communication skills, and a passion for coaching and continuous improvement in a fast-paced contact center environment. This role may be required to perform other duties as assigned to support evolving business needs.
Key Responsibilities
Training Design & Delivery
  • Design, develop, and facilitate engaging onboarding and ongoing training programs for new hires and existing call center agents.
  • Deliver instructor-led, virtual, and blended learning sessions focused on customer service skills, systems, processes, compliance, and performance expectations.
  • Customize training content to support changes in policies, procedures, systems, or business initiatives.

Content Development & Maintenance
  • Create and maintain training materials including facilitator guides, participant workbooks, job aids, e-learning modules, and knowledge base documentation.
  • Ensure training content remains accurate, compliant, and aligned with regulatory and company requirements.
  • Incorporate adult learning principles and best practices to improve retention and application of skills.

Stakeholder Collaboration
  • Collaborate with Operations, Quality, Workforce Management, and Leadership to align training with operational goals and performance metrics, identify performance gaps and recommend targeted training or refresher sessions.
  • Participate in cross-functional initiatives to support new programs, system implementations, or process changes.
  • Provide feedback and insights on training effectiveness and agent readiness.

Measurement & Continuous Improvement
  • Track and evaluate training effectiveness using performance data, quality results, and learner feedback.
  • Identify trends and opportunities for continuous improvement in training delivery and curriculum.
  • Recommend enhancements to improve speed-to-proficiency and overall agent performance.

Communications
  • Draft and deliver clear, timely, and effective communications to the contact center and billing & revenue teams as needed.
  • Ensure messaging supports training initiatives, system changes, and operational updates.
  • Collaborate with stakeholders to align communications with business goals and employee needs.

Required Qualifications
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 2-5 years of experience in a call center or customer service environment.
  • Previous experience delivering training, facilitation, or coaching in a contact center setting.
  • Strong communication, presentation, and interpersonal skills.
  • Ability to influence and engage learners at all levels.

Preferred Qualifications
  • Experience training in a regulated environment (utilities, financial services, healthcare, etc.).
  • Experience supporting large-scale onboarding classes or BPO training environments.
  • Familiarity with quality programs, call monitoring, and performance metrics.
  • Experience with LMS platforms and virtual training tools.

Key Competencies
  • Facilitation and adult learning expertise
  • Continuous improvement focus
  • Strong organizational and time-management skills
  • Adaptability in a fast-paced, high-volume environment

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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