Customer Service Training Manager Jobs in Indiana

Position Information

• Job Title: Travelling Training Manager
• Location: Multiple locations; Travel Required – must have open availability
• Pay: $17.00 per hour PLUS BENEFITS (travel time is paid)
• Benefits: 100% Company paid employee Medical, Dental, Life Insurance & short-term disability insurance; Paid time off available after 90 days of employment
• Must be at least 21 years of age

**This position does require a very thorough/strict background check**

Position Summary

Tiger Correctional Services is looking for a training manager to (1) train existing and new kitchen staff in kitchen operations, inventory control and health, safety & security procedures (2) oversee new kitchen start-up operations & training and (3) create & update training procedures and materials. This is a full time, non-exempt position located inside county jails. Paid training is provided.

Responsibilities

Training

• Responsible for training existing & new Kitchen Managers in all areas of food service responsibilities including but not limited to (1) inventory control (2) food & menu planning (3) food preparation (4) food service (5) kitchen equipment use (6) safety (7) sanitation (8) security and (9) reporting (10) communications with inmates (11) training & coaching Kitchen Coordinators
• Trains Food Service District Managers on inventory control, purchase log, meal count procedures, daily kitchen operations & certifies District Managers when completed
• Creates & updates kitchen instruction manuals & training procedures for all kitchen facilities as needed
• Maintains & updates as needed policies and procedures in the Food Service Operations Manual and makes sure updated policies are communicated to all facilities
• Conducts policy & procedure training and implements updates as needed or required
  Compiles information for the training manual for all Food Service Regional & District Managers
• Certifies Food Service personnel following successful demonstration of job duties & standards. Maintains training files on Kitchen personnel

Leadership

• Compiles documentation for food service proposals to verify ACA accreditation
• Establishes a professional relationship with Company employees, jail administration and facility-provided labor that complies with Company values
• Develops working knowledge of Company policies & procedures and communicates to Food Service personnel as needed
• Attends and actively participates in meetings with Food Service personnel & Jail Administration as required
• Reports to Food Service District Manager & Regional Manager of policy breaches or personnel problems related to kitchen operations & staff
• Teaches Food Service personnel proper methods for communication, problem-solving and conflict resolution

Operations

• Must be able to perform all job duties of Kitchen Managers & Coordinators
• Performs other duties as assigned or required

Skills

• Excellent cooking skills
• Good organization skills with attention to detail and accuracy
• Ability to work well with others with excellent oral & written communication skills
• Dependable & able to meet time deadlines
• Good problem solving & conflict resolution skills
• Good computer skills including knowledge of excel spreadsheets & email
• Must be able to drive vehicle
• Able to convey details or directions with volume & clarity
• Must be able to hear & receive normal conversations & information
• Must have average visual abilities necessary to prepare food, read & follow menu directions, etc., and operate kitchen equipment
• Must have ability to stand a period of at least 3 to 4 hours at a time
• Must have ability to lift at least 50 pounds
• Must be able to perform basic math: add, subtract multiply & divide
• Ability to use passive vocabulary of 5000 to 6000 words; to read at a slow rate, able to write basic sentences & ability to communicate in standard sentences with good vocabulary

Preferred Requirements

• High School graduate or GED equivalent.
• ServSafe certification
• Knowledge of cooking in an institutional kitchen
• Two years of demonstrated experience in an institutional kitchen, including training kitchen staff.
• One year working in a correctional facility.

Remote work is not allowed.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Background check and drug screen is required to ensure applicant meets all eligibility requirements for the assigned customer/location.