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Customer Service Training Manager Jobs in Kentucky

PaperWorks

Customer Service Manager

Louisville, KY · On-site

We are seeking an experienced and energetic Customer Service Manager to lead our CSR team in ... Perform training for Customer Service Representatives on specific topics or best practices to ...

PaperWorks

Customer Service Manager

Louisville, KY

We are seeking an experienced and energetic Customer Service Manager to lead our CSR team in ... Perform training for Customer Service Representatives on specific topics or best practices to ...

PaperWorks

Customer Service Manager

Louisville, KY · On-site

We are seeking an experienced and energetic Customer Service Manager to lead our CSR team in ... Perform training for Customer Service Representatives on specific topics or best practices to ...

IMI

Customer Service Manager

Lawrenceburg, KY · On-site

Ensure customer service issues are addressed and take appropriate actions. * Determine the most profitable customers, coordinate with Sales and Operations Manager on how to best utilize the fleet.

ADP

Customer Service Manager

Louisville, KY · On-site

... prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. CLIENT SERVICE MANAGER IS ...

ADP

Customer Service Manager

Louisville, KY · On-site

... prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. CLIENT SERVICE MANAGER IS ...

Weed Man

Manager in Training

Elizabethtown, KY · On-site

The Manager in Training must have excellent management skills such as problem solving ... Every task contributes towards the overall goal of delivering a great service to our customers, by ...

Weed Man

Manager in Training

Elizabethtown, KY · On-site

The Manager in Training must have excellent management skills such as problem solving ... Every task contributes towards the overall goal of delivering a great service to our customers, by ...

Weed Man

Manager in Training

Louisville, KY · On-site

The Manager in Training must have excellent management skills such as problem solving ... Every task contributes towards the overall goal of delivering a great service to our customers, by ...

Zips Car Wash

Manager in Training

Lexington, KY · On-site

Why You'll Love This Job A Manager in Training (MIT) is a high-performing leader who has come to ... Exceptional sales and customer service skills * Excellent organization and time management skills ...

Weed Man

Manager in Training

Louisville, KY · On-site

The Manager in Training must have excellent management skills such as problem solving ... Every task contributes towards the overall goal of delivering a great service to our customers, by ...

Zips Car Wash

Manager in Training

Lexington, KY

$50K/yr

A Manager in Training (MIT) is a high-performing leader who has come to the car wash industry to ... Exceptional sales and customer service skills * Excellent organization and time management skills ...

Mike's Carwash

Manager in Training

Erlanger, KY · On-site

$20/hr

Manager in Training Position Summary The Manager in Training position is our entry level management ... Customer Satisfaction . Doing what it takes for all customers to leave satisfied. This includes ...

Mike's Carwash

Manager in Training

Louisville, KY · On-site

$20/hr

Manager in Training Position Summary The Manager in Training position is our entry level management ... Customer Satisfaction . Doing what it takes for all customers to leave satisfied. This includes ...

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All JobsCustomer Service Training JobsCustomer Service Training Manager JobsCustomer Service Training Manager Jobs in Kentucky

Customer Service Training Manager information

See Kentucky salary details

$9

$22

$39

How much do customer service training manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service training manager in Kentucky is $22.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $28.22 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Training Manager vs Customer Service Representative?

AspectCustomer Service Training ManagerCustomer Service Representative
Required CredentialsBachelor's degree, training certificationsHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, training sessions, managementCall centers, retail stores, customer support centers
Employer & Industry UsageCompanies focusing on employee development and trainingCustomer-facing roles across various industries

The Customer Service Training Manager focuses on developing and delivering training programs to improve customer service skills within an organization. In contrast, the Customer Service Representative interacts directly with customers to resolve issues and provide support. While the Training Manager requires leadership and instructional skills, the Representative emphasizes communication and problem-solving abilities. Both roles are essential in customer service operations but serve different functions within the industry.

What does a customer service training manager do?

A customer service training manager develops and implements training programs to improve customer service skills among staff. They assess training needs, create instructional materials, and evaluate employee performance to ensure high-quality customer interactions. The role often requires strong communication skills and knowledge of customer service tools and techniques.
Customer Service Training Manager jobs near you
Infographic showing various Customer Service Training Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $47,606 per year, or $22.9 per hour.

Personal Training Manager

Crunch Fitness

Florence, KY • On-site

Full-time

Re-posted 22 days ago

Crunch Fitness rating

5.8

Company rating: 5.8 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

44th of 63 rated gym and leisure clubs

Job description

Job Summary:
The Head Coach (HC) ensures that the club delivers a high quality fitness experience to all members.
  • Responsible for communicating and upholding company standards and leading by example.
  • Ensure that team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness.
  • Hires, trains and develops a strong team of Personal Trainers
  • Responsible for the successful attainment of department targets, including revenue and

member retention.
  • Is the point of reference for fitness expertise within the club.

Span of Control / Organizational Relationship / People Management:
Job Scope: 1 club
This position directly reports to the General Manager and Assistant General Manager
This position directly manages the following positions inside the club:
  • Assistant Head Coach (if club size warrants)
  • Personal Trainers

Essential Duties & Responsibilities:
The Head Coach is responsible for performing the following activities for the club:
Staffing and Development [40% of time]
  • Maintain a fully engaged and high performing fitness team that aligns with company values and goals. To achieve this objective, the FM will:
  • Hire develop and manage performance of qualified Personal Trainers
  • Train & develop Membership Counselors regarding fitness and supplementation presentations, emphasizing the impact of these on membership retention
  • Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals.
  • Offer career growth and advancement opportunities as warranted
  • Manage the Personal Trainer schedule including staying within budgeted non-session hours as submitted to and approved by the GM
  • Mediates club employee relations matters for all club fitness employees
  • Discipline staff under the guidance of your direct supervisor

Fitness Management [40% of time]
Ensure that all club members have access to a highly trained and professional fitness staff able to provide fitness counseling, training and programs within Crunch standards. The Head Coach (HC) is responsible for the successful attainment of fitness and supplement revenue goals. To achieve these objectives the HC will:
  • Ensure that all Crunch Coaches are delivering high quality programs to their clients
  • Develop weekly work schedules for fitness staff.
  • Ensure that staff properly records their Time & Labor, ensure that staff complies with Time and Labor guidelines, and manage overtime in accordance with company guidelines.
  • Provide member service and support related to fitness servicing issues.
  • Assist members and encourage their involvement in fitness services. Ensure accurate administration of Personal Training including usage of dotFIT, measurement tracking, workout programs etc.
  • Responsible for achieving monthly, quarterly and yearly revenue objectives set forth by the Company with regards to CPT and Supplements
  • Train and develop new Crunch Coaches
  • Regularly train staff on industry updates and teach Crunch Coaches to be continually successful to ensure that all clients are trained professionally

Sales and Service [20% of time: club specific]
Participate and provide direct execution support in the fitness area.
QUALIFICATIONS:
  • Knowledge, Skills & Abilities:
  • Knowledge of Crunch Certified Personal Training Program including program software (dotFIT, Google Calendar, MASS)
  • Knowledge of Personal Training technique and program design
  • Must be able to adjust and operate all club equipment
  • Experience in coaching/motivating groups
  • Strong interpersonal & communication skills. Able to generate, maintain & demonstrate a friendly, enthusiastic & positive attitude.
  • Possesses a strong member service focus.
  • Responds professionally to requests and inquires from guests, members and staff
  • Leadership skills

Education Level: High School Diploma or GED required
Bachelor's Degree preferred
Current Cardiopulmonary Resuscitation (CPR)
Certifications: (One or more of the following certifications)
American College of Sports Medicine (ACSM)
  • Certified Personal Trainer
  • Health Fitness Specialist

American Council on Exercise (ACE)
  • Personal Trainer Certification

The Cooper Institute
  • Personal Trainer Certification

International Fitness Professionals Association (IFPA)
  • Personal Fitness Trainer Certification

National Academy of Sports Medicine (NASM)
  • Certified Personal Trainer
  • Corrective Exercise Specialist (CES)
  • Performance Enhancement Specialist (PES)

National Exercise and Sports Trainers Association (NESTA)
  • Personal Fitness Trainer Certification

National Federation of Professional Trainers (NFPT)
  • Personal Trainer Certification

National Strength and Conditioning Association (NSCA)
  • Certified Personal Trainer
  • Certified Strength and Conditional Specialist (CSCS)

Experience: 1-2 years as a Personal Trainer/Crunch Coach preferred
Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees
Preferred: Consultative sales experience
Physical Requirements:
  • Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public.
  • Regularly required to demonstrate or explain proper physical fitness activities, techniques and procedures.
  • Regularly required to lift up to 50 pounds.
  • Travel: Must be able to travel by car and airplane up to 5% of the time

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.
Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.
Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch's signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

What Crunch Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Crunch Fitness

Sourced by ZipRecruiter

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. With two brands, and a variety of membership options with no long-term commitments, the right Crunch experience is ready for you.

Industry

Fitness and sports centers and amusement, gambling, and recreation

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

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