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Customer Service Training Manager Jobs in Texas (NOW HIRING)

Aston Carter

Customer Service Manager

Odessa, TX · On-site

$38.46 - $48.08/hr

Hiring a Customer Service Training Manager! We are seeking a dedicated and experienced Customer Service Training Manager who will develop and execute a comprehensive training program for our company ...

Chewy

Customer Service Trainer

Richardson, TX · On-site

This will include Customer Service skills, tool navigation and policy/procedure training to ensure ... Strong experience in onsite and/or virtual training facilitation and class management skills.

Alphabe Insight Inc

Customer Service Trainer

Austin, TX · On-site

$57K - $60K/yr

... management, client satisfaction, and operational excellence. We focus on building strong ... Develop, deliver, and update customer service training programs aligned with company standards.

Alphabe Insight Inc

Customer Service Trainer

Houston, TX · On-site

$55K - $60K/yr

We are seeking a Customer Service Trainer to join our dynamic team in Houston, TX. The ideal ... Collaborate with management to identify skill gaps and training needs. * Create instructional ...

Alphabe Insight Inc

Customer Service Trainer

Houston, TX · On-site

$60K - $65K/yr

Bachelor's degree in Business, Communications, Education, or related field preferred. * 2+ years of experience in training, coaching, or managing within a customer service environment. * Excellent ...

Johnson Controls

Training Manager

San Antonio, TX · On-site

$85K - $127K/yr

... services and an industry-leading field organization, we elevate customer performance, turn goals ... The Training Manager is responsible for leading the development, implementation, and continuous ...

Johnson Controls

Training Manager

San Antonio, TX · On-site

$85K - $127K/yr

... services and an industry-leading field organization, we elevate customer performance, turn goals ... The Training Manager is responsible for leading the development, implementation, and continuous ...

Sun Holdings

Training Manager

Farmers Branch, TX · On-site

Training Manager, Uncle Julio's Brand Sun Holdings is one of the largest franchise organizations in ... We provide franchise management services to some of America's most beloved brands, including ...

Johnson Controls

Training Manager

San Antonio, TX · On-site

$85K - $127K/yr

... services and an industry-leading field organization, we elevate customer performance, turn goals ... The Training Manager is responsible for leading the development, implementation, and continuous ...

TransPerfect

Training Manager

El Paso, TX · On-site

The Training Manager will oversee the training of TransPerfect customer service agents. They will be responsible for the design, delivery, and continuous improvement of training programs. The manager ...

TransPerfect

Training Manager

El Paso, TX · On-site

The Training Manager will oversee the training of TransPerfect customer service agents. They will be responsible for the design, delivery, and continuous improvement of training programs. The manager ...

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Customer Service Training Manager information

See Texas salary details

$10

$25

$43

How much do customer service training manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service training manager in Texas is $25.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $30.87 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Training Manager vs Customer Service Representative?

AspectCustomer Service Training ManagerCustomer Service Representative
Required CredentialsBachelor's degree, training certificationsHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, training sessions, managementCall centers, retail stores, customer support centers
Employer & Industry UsageCompanies focusing on employee development and trainingCustomer-facing roles across various industries

The Customer Service Training Manager focuses on developing and delivering training programs to improve customer service skills within an organization. In contrast, the Customer Service Representative interacts directly with customers to resolve issues and provide support. While the Training Manager requires leadership and instructional skills, the Representative emphasizes communication and problem-solving abilities. Both roles are essential in customer service operations but serve different functions within the industry.

What does a customer service training manager do?

A customer service training manager develops and implements training programs to improve customer service skills among staff. They assess training needs, create instructional materials, and evaluate employee performance to ensure high-quality customer interactions. The role often requires strong communication skills and knowledge of customer service tools and techniques.

What cities in Texas are hiring for Customer Service Training Manager jobs?

Cities in Texas with the most Customer Service Training Manager job openings:

Customer Service Training Manager jobs near you
Infographic showing various Customer Service Training Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,052 per year, or $25 per hour.

Customer Service Manager

Aston Carter

Odessa, TX • On-site

$38.46 - $48.08/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Hiring a Customer Service Training Manager!
Job Description
We are seeking a dedicated and experienced Customer Service Training Manager who will develop and execute a comprehensive training program for our company's phone system and customer service standards. This role is pivotal in establishing and enhancing our standard customer experience levels and setting up standard phone system messages, transfers, and warm hand-off standards.
Responsibilities
  • Develop and implement standard operating procedures and process improvements, ensuring adherence to company policy.
  • Report on key business metrics to leadership, providing timely and actionable feedback to improve service quality.
  • Maintain and improve call center operations by monitoring system performance, identifying and resolving problems, and managing system and process improvements.
  • Drive root-level resolution to recurring and highly impactful service issues and concerns.
  • Act as a liaison to other department managers for training-related issues and questions on phone system and customer service representative standards.
  • Establish a structure for the ongoing training and development of call center employees.

Essential Skills
  • Customer service and support experience
  • Order entry proficiency
  • Strong analytical and project management skills
  • 5+ years of experience in facilitating, coaching, and implementing training strategies in a call center environment
  • Experience in continuous improvement, project management, and business analysis
  • Proficiency in Microsoft Office, including Project, Word, Excel, Outlook, and PowerPoint
  • Experience managing call center teams and providing call center support
  • Working knowledge of call center software, databases, and tools
  • Supervisory experience in a high-volume contact center

Work Environment
This role requires presence in the office for five days a week, with working hours from 8 AM to 5 PM.
Job Type & Location
This is a Contract to Hire position based out of Odessa, TX.
Pay and Benefits
The pay range for this position is $38.46 - $48.08/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Odessa,TX.
Application Deadline
This position is anticipated to close on Aug 31, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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About Aston Carter

Sourced by ZipRecruiter

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Hanover, MA, US

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