Customer Service Training Manager Jobs in Texas (NOW HIRING)

Position Overview

HyperStrong International USA Corp is seeking a Training Manager to lead the development and governance of a standardized training and qualification program for Battery Energy Storage System (BESS) personnel. This role will report to the Manager of Support Services, Americas.

This Training Manager is responsible for ensuring that technicians, commissioning engineers, field service teams, and support staff are trained, qualified, and authorized to safely support the full lifecycle of utility-scale energy storage assets. The Training Manager serves as the owner of the BESS Technician Training Plan and functions as the central coordination point between Field Services, Engineering, Quality, HSE, and external training partners to ensure operational readiness across all supported projects.

Key Responsibilities:

• Own, maintain, and continuously improve the BESS Technician Training Plan, including purpose, scope, governing standards, training pathways, qualification criteria, and authorization controls.
• Establish and manage standardized training frameworks for technician roles, including Technician I, Technician II, Commissioning Technician, and Qualified Electrical Worker.
• Ensure all training programs align with OSHA, NFPA, and applicable electrical safety standards.
• Develop, maintain, and deliver structured training curricula supporting onboarding, commissioning, and ongoing operations.
• Design, deliver, and continuously improve Instructor-Led Training (ILT) to ensure consistent delivery, technical accuracy, and effective knowledge transfer across field and support teams.
• Create and manage training materials including manuals, lesson plans, job aids, assessment tools, and practical evaluation checklists.
• Implement competency-based assessments to verify technician proficiency and operational readiness.
• Establish retraining and recertification requirements based on role, task, and regulatory timelines.
• Manage training records, qualifications, and authorization status in coordination with LMS, CMMS, or internal tracking systems.
• Collaborate with Engineering to integrate product updates, commissioning procedures, and technical bulletins into training content.
• Partner with HSE and Quality teams to incorporate safety observations, incident learnings, and corrective actions into training programs.
• Support Field Services leadership with onboarding, site readiness, and technician development planning.
• Coordinate with external vendors, OEMs, and training providers to support training delivery and technical alignment.
• Track and report training completion, qualification status, and program effectiveness metrics.
• Provide leadership with visibility into training readiness, gaps, and continuous improvement opportunities.

Requirements:

• Bachelor’s degree in engineering, Technical Education, Industrial Technology, or a related field, or equivalent combination of education and experience.
• Minimum 5–8 years of experience in technical training, field services, commissioning, or operations within BESS, power generation, renewables, or electrical infrastructure.
• Demonstrated experience designing and delivering Instructor-Led Training (ILT) programs for technical field personnel supporting electrical, energy, or industrial systems.
• Demonstrated experience developing and managing structured technical training programs.
• Strong working knowledge of OSHA regulations and electrical safety standards (including NFPA 70E).
• Experience supporting field-based technical teams in high-risk, safety-critical environments.

Preferred Qualifications:

• Experience with utility-scale BESS systems, power electronics, inverters, transformers, or substation environments.
• Prior designation as a Qualified Electrical Worker or experience managing QEW programs.
• Familiarity with LMS platforms, CMMS systems, and training record management.
• Experience supporting commissioning and long-term service operations.
• Train-the-Trainer certification or instructional design background.
• Fluent English speaking is required and Mandarin is a plus.

Work Location

On-site position based in Katy, TX.

Travel & Work Conditions:

• 10-20% travel.
• Full-time.

HyperStrong is an equal opportunity employer. Due to the high volume of interest in this position, we will only contact candidates who best meet the requirements. Thank you for your interest in joining HyperStrong.