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Customer Service Training Manager Jobs in Rochester, NY

Caresoft Inc.

Customer Service

Rochester, NY · On-site

$20 - $21/hr

... CRM system with accuracy and attention to detail. Operational Excellence • Meet or exceed ... improve workflows, training materials, and knowledge resources. • Collaborate with cross ...

Polarson80

Customer Service

Rochester, NY · On-site

$15.75 - $21.50/hr

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of ...

MC Branded

Training

Rochester, NY

... customer service. It all starts with a team of individuals with positive attitudes who are fun ... Manage employee scheduling - Ordering product and maintaining inventory - Training your team ...

Maurices Incorporated

Manager in Training

Macedon, NY · On-site

Leads by example through utilizing customer service training resources. * Driving Sales * Manages sales goals by analyzing store performance using historical reports and adjusting plans and ...

MC Branded

Training

Rochester, NY · On-site

$17 - $22/hr

... Managers. At Jersey Mike's we set ourselves apart from fast food restaurants by providing our ... unparalleled customer service. It all starts with a winning team of individuals with positive ...

MC Branded

Training

Penfield, NY · On-site

$17 - $22/hr

... Managers. At Jersey Mike's we set ourselves apart from fast food restaurants by providing our ... unparalleled customer service. It all starts with a winning team of individuals with positive ...

MC Branded

Training

Rochester, NY

$17 - $22/hr

... Managers. At Jersey Mike's we set ourselves apart from fast food restaurants by providing our ... unparalleled customer service. It all starts with a winning team of individuals with positive ...

MC Branded

Training

Batavia, NY

$17 - $22/hr

... Managers. At Jersey Mike's we set ourselves apart from fast food restaurants by providing our ... unparalleled customer service. It all starts with a winning team of individuals with positive ...

MC Branded

Training

Rochester, NY · On-site

$17 - $22/hr

... Managers. At Jersey Mike's we set ourselves apart from fast food restaurants by providing our ... unparalleled customer service. It all starts with a winning team of individuals with positive ...

MC Branded

Training

Webster, NY

$17 - $22/hr

... Managers. At Jersey Mike's we set ourselves apart from fast food restaurants by providing our ... unparalleled customer service. It all starts with a winning team of individuals with positive ...

Walgreens

Customer Service Associate

Rochester, NY · On-site

$15 - $20.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Attends training and completes PPLs requested by Manager or assigned by corporate.

Walgreens

Customer Service Associate

Rochester, NY · On-site

$13.75 - $18.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Attends training and completes PPLs requested by Manager or assigned by corporate.

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Customer Service Training Manager information

See Rochester, NY salary details

$24.2K

$57.2K

$99.7K

How much do customer service training manager jobs pay per year?

As of May 29, 2026, the average yearly pay for customer service training manager in Rochester, NY is $57,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Training Manager vs Customer Service Representative?

AspectCustomer Service Training ManagerCustomer Service Representative
Required CredentialsBachelor's degree, training certificationsHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, training sessions, managementCall centers, retail stores, customer support centers
Employer & Industry UsageCompanies focusing on employee development and trainingCustomer-facing roles across various industries

The Customer Service Training Manager focuses on developing and delivering training programs to improve customer service skills within an organization. In contrast, the Customer Service Representative interacts directly with customers to resolve issues and provide support. While the Training Manager requires leadership and instructional skills, the Representative emphasizes communication and problem-solving abilities. Both roles are essential in customer service operations but serve different functions within the industry.

What cities near Rochester, NY are hiring for Customer Service Training Manager jobs? Cities near Rochester, NY with the most Customer Service Training Manager job openings:
Customer Service Training Manager jobs near you

Store Manager-E - Store

Dollar Express Stores LLC

Rochester, NY • On-site

Full-time

Posted 20 days ago

Job description

About Us
Dollar Express is the newest entrant in the dollar store segment of the retail industry. Headquartered in Charlotte, North Carolina, Dollar Express operates 330 Stores in 36 states.
General Summary:As a Dollar Express Store Manager in Training you will be responsible for providing exceptional customer service while assisting the Training Manager in the daily operation of a retail store. Under the direction, training and observation of the Training Manager, the Store Manager in Training (SMIT) maintains inventories, store appearance and completes daily paperwork. The Store Manager in Training must be willing and able to accept a Store Manager position within the Market upon completion of the training.
Principal Duties & Responsibilities:• At the direction of the Training Manager, the SMIT supervises, trains, and develops store Team Members on Dollar Express operating practices and procedures (e.g., Door to Shelf). Must be able to effectively communicate and explain these (and other) standards and procedures to Team Members when directed by Training Manager.• Greets and assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns.• Assists the Training Manager in weekly ordering of merchandise using cycle counts to ensure in-stock representation.• At the direction of the Training Manager, the SMIT assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.• Assists the Training Manager in loss prevention efforts by maintaining a presence in the store and providing excellent customer service.• Acquires knowledge and executes all duties necessary for the effective and profitable operation of the store.
At Dollar Express, we believe a diverse workforce makes a difference.
We are an Equal Opportunity Employer. We appreciate the interest of all applicants, however, only those selected for an interview will be contacted.

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