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Customer Service Training Manager Jobs (NOW HIRING)

Workstream

Training Manager

Reidsville, GA · On-site

Position Description Training Manager Summary - The Training Manager (TM) works directly for the ... Communicates all customer comments and concerns to the appropriate Restaurant Manager; follows up ...

Plexus Corp.

Training Manager

Neenah, WI

$85K - $127K/yr

... service some of the world's most transformative products, including advanced surgical systems ... With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers ...

STIHL Inc.

Training Manager

Aurora, CO · On-site

$95K - $106K/yr

... comprehensive service. With competitive compensation, excellent benefits and exciting growth ... Deliver engaging, brand-aligned instruction on product knowledge, sales strategies, and customer ...

Hardee's

Training Manager

Waycross, GA · On-site

$60K/yr

Training Manager Summary- The Training Manager (TM) works directly for the Director of Training and ... Communicates all customer comments and concerns to the appropriate Restaurant Manager; follows up ...

Workstream

Training Manager

Jesup, GA · On-site

POSITION DESCRIPTION Training Manager Summary- The Training Manager (TM) works directly for the ... Communicates all customer comments and concerns to the appropriate Restaurant Manager; follows up ...

Hexcel Corporation

Training Manager

Burlington, WA · On-site

$95K - $163K/yr

Monitor training compliance and support customer, regulatory, and certification audits. * Develop ... Experience administering or utilizing a Learning Management System (LMS) and maintaining training ...

STIHL Inc.

Training Manager

Cottage Grove, WI

$84K - $94K/yr

... comprehensive service. With competitive compensation, excellent benefits and exciting growth ... Deliver engaging, brand-aligned instruction on product knowledge, sales strategies, and customer ...

hyve solutions

Training Manager

Olive Branch, MS · On-site

$100K - $120K/yr

@HYVE Solutions, missions to help customers, business partners, and employees achieve success ... Training Instructor: Conducts supervisory, management or nontechnical skills training courses for ...

Huddle House

Training Manager

Baxley, GA · On-site

$60K/yr

Training Manager Summary- The Training Manager (TM) works directly for the Director of Training and ... Communicates all customer comments and concerns to the appropriate Restaurant Manager; follows up ...

Reckitt

Training Manager

Saint Peters, MO · On-site

... customers. About the role The Training Manager leads the development and execution of training strategies that build workforce capability, ensure compliance, and support business objectives.

Sagility LLC

Training Manager

Sagility combines industry-leading technology and transformation-driven BPM services with decades ... Partnering with Geo Leads to manage training programs and the learning experience for learners for ...

Excel Center

Skills Training Manager

Baltimore, MD · On-site

$70K - $88K/yr

... customer service, and other high-demand industries. This role oversees a team responsible for recruitment, career navigation, training coordination, and participant support, helping individuals gain ...

1915 South / Ashley

Regional Training Manager

Pensacola, FL · On-site

$56K - $70K/yr

Regional Training Manager Join our winning team, 1915 South, as a Regional Training Manager. 1915 ... Our company is focused on employee growth and development, providing exceptional customer service ...

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Customer Service Training Manager information

See salary details

$24.5K

$58K

$101K

How much do customer service training manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for customer service training manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Training Manager vs Customer Service Representative?

AspectCustomer Service Training ManagerCustomer Service Representative
Required CredentialsBachelor's degree, training certificationsHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, training sessions, managementCall centers, retail stores, customer support centers
Employer & Industry UsageCompanies focusing on employee development and trainingCustomer-facing roles across various industries

The Customer Service Training Manager focuses on developing and delivering training programs to improve customer service skills within an organization. In contrast, the Customer Service Representative interacts directly with customers to resolve issues and provide support. While the Training Manager requires leadership and instructional skills, the Representative emphasizes communication and problem-solving abilities. Both roles are essential in customer service operations but serve different functions within the industry.

What does a customer service training manager do?

A customer service training manager develops and implements training programs to improve customer service skills among staff. They assess training needs, create instructional materials, and evaluate employee performance to ensure high-quality customer interactions. The role often requires strong communication skills and knowledge of customer service tools and techniques.

What cities are hiring for Customer Service Training Manager jobs?

Cities with the most Customer Service Training Manager job openings:

What states have the most Customer Service Training Manager jobs?

States with the most job openings for Customer Service Training Manager jobs include:

What are popular job titles related to Customer Service Training Manager jobs?

For Customer Service Training Manager jobs, the most frequently searched job titles are:

Customer Service Training Manager jobs near you
Infographic showing various Customer Service Training Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Training Manager

Reidsville, GA • On-site

Workstream
See more jobs at Workstreamexternal

Other

Medical, Retirement, PTO

Posted 8 days ago

Key responsibilities

  • Ensure all team members in the district are trained, motivated, and empowered to deliver total guest satisfaction.

  • Evaluate restaurant QSC standards, provide feedback, coaching, and conduct inspections.

  • Train, coach, and provide performance feedback to General Managers, Assistant Managers, and Shift Leaders.

Job description

Overview

Rocket Enterprises is the premier franchisee of Hardee's, Huddle House, Arby's, Captain D's, Holiday Inn Express, and Sleep Inn in Southeast Georgia.

Do you enjoy coaching Managers to reach their full potential? If so, this job may be for you.

Position Description

Training Manager Summary - The Training Manager (TM) works directly for the Director of Training and Quality Assurance to ensure the top levels of training are reached in their stores. They are directly responsible for the training of the General Managers, Assistant Managers and Shift Leaders. They are also responsible for ensuring that Computer Based Training is completed through the correct LMS at each of their assigned stores. The TM will conduct Limited Time Offer trainings to ensure that product is prepared and crew members are knowledgeable on the products being served. The TM works alongside the District Managers and coordinates with them to ensure Training, Onboarding and Orientation needs are being met.

Essential Duties
  • Ensures all Team Members in the District are trained, motivated and empowered to deliver total guest satisfaction.
  • Evaluates each restaurant\'s QSC standards. Provides regular feedback and coaching on improvement; conducts periodic inspections of the restaurant.
  • Communicates all customer comments and concerns to the appropriate Restaurant Manager; follows up to ensure they are handled in a timely and effective way.
  • Ensures all General Managers and GMITs receive appropriate orientation, training and development opportunities.
  • Trains, coaches and provides regular performance feedback (positive and corrective) to motivate and improve the performance of all Team Members.
  • Evaluates overall performance of General Managers and GMITs based on clearly communicated standards and expectations.
  • Supports company-wide marketing programs; evaluates local restaurant marketing strategies developed by the Marketing Department.
  • Ensures that business and personnel practices are within the law and consistent with company policies and procedures.
  • Serves as a role model and sets a positive example for the entire team in all aspects of business and personnel management.
  • Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our Guests and Team Members.
  • Pulls shifts when needed to aid stores with manning issues.
  • Works alongside MITs to ensure they have adequate knowledge to execute their duties prior to pulling shifts on their own.
Physical Requirements
  • Stand for long periods of time.
  • Must be a minimum of 18 years old, emancipated minor with documentation.
  • Work around high temperatures
  • Work around others in close quarters.
  • Move throughout the restaurant and observe restaurant operations and Team Member work performance.
  • Able to lift up to 50 pounds comfortably.
  • Work with various cleaning products.
  • Perform job at a continuous high pace, under pressure, while maintaining quality & speed standards.
Experience
  • 7-10 years previous restaurant experience required
  • 3-5 years in management positions
  • Financial planning aptitude including planning, budgeting, scheduling and P&L management
Knowledge, Skills, and Ability
  • Valid Driver\'s License
  • Strong interpersonal skills.
  • Ability to work with others as a team
  • Ability to meet performance standards
  • Ability to take initiative and solve problems
Benefits
  • Competitive salary with an aggressive bonus plan
  • Car/Gas Provided
  • ACA Compliant Health Insurance Offered with Supplemental Insurances
  • 401k
  • Tuition Reimbursement
  • Paid Time Off
  • Family atmosphere with a great work/life balance
  • Opportunity to learn and grow

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications with the job.

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