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Customer Service Training Manager Jobs (NOW HIRING)

Crunch Fitness

Personal Training Manager

Belle Vernon, PA · On-site

$50K - $55K/yr

  • Medical

Managing and coaching the delivery of personal training services * "Owning" the client journey that a customer takes by engaging with our paid programming The Personal Training Manager is responsible ...

Crunch Fitness

Personal Training Manager

Phoenix, AZ · On-site

$90K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Personal Training Manager- NEW Arcadia Club Here We GROW Again! Are you a driven leader with a ... Foster relationships with members, actively promote personal training services, and cultivate a ...

Crunch Fitness

Personal Training Manager

Hallandale Beach, FL · On-site

$90K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Personal Training Manager- Hallandale Club Here We GROW Again! Are you a driven leader with a ... Foster relationships with members, actively promote personal training services, and cultivate a ...

Crunch Fitness

Personal Training Manager

New Port Richey, FL · On-site

$90K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Personal Training Manager- Trinity Club Here We GROW Again! Are you a driven leader with a passion ... Foster relationships with members, actively promote personal training services, and cultivate a ...

Crunch Fitness

Personal Training Manager

Marietta, GA · On-site

$90K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Personal Training Manager- West Cobb Club Here We GROW Again! Are you a driven leader with a ... Foster relationships with members, actively promote personal training services, and cultivate a ...

Crunch Fitness

Personal Training Manager

Mesa, AZ · On-site

$90K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Personal Training Manager- NEW Mesa Grande Club Here We GROW Again! Are you a driven leader with a ... Foster relationships with members, actively promote personal training services, and cultivate a ...

Crunch Fitness

Assistant Personal Training Manager

Plano, TX · On-site

$70K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Assistant Personal Training Manager- Plano Club Here We GROW Again! Are you a driven sales ... Deliver exceptional customer service to members and clients * Implement company-wide fitness and ...

Crunch Fitness

Assistant Personal Training Manager

Melbourne, FL · On-site

$70K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Assistant Personal Training Manager- Wickham Club Here We GROW Again! Are you a driven sales ... Deliver exceptional customer service to members and clients * Implement company-wide fitness and ...

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Customer Service Training Manager information

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$24.5K

$58K

$101K

How much do customer service training manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer service training manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Training Manager vs Customer Service Representative?

AspectCustomer Service Training ManagerCustomer Service Representative
Required CredentialsBachelor's degree, training certificationsHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, training sessions, managementCall centers, retail stores, customer support centers
Employer & Industry UsageCompanies focusing on employee development and trainingCustomer-facing roles across various industries

The Customer Service Training Manager focuses on developing and delivering training programs to improve customer service skills within an organization. In contrast, the Customer Service Representative interacts directly with customers to resolve issues and provide support. While the Training Manager requires leadership and instructional skills, the Representative emphasizes communication and problem-solving abilities. Both roles are essential in customer service operations but serve different functions within the industry.

What does a customer service training manager do?

A customer service training manager develops and implements training programs to improve customer service skills among staff. They assess training needs, create instructional materials, and evaluate employee performance to ensure high-quality customer interactions. The role often requires strong communication skills and knowledge of customer service tools and techniques.

What cities are hiring for Customer Service Training Manager jobs?

Cities with the most Customer Service Training Manager job openings:

What states have the most Customer Service Training Manager jobs?

States with the most job openings for Customer Service Training Manager jobs include:

Customer Service Training Manager jobs near you
Infographic showing various Customer Service Training Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Personal Training Manager

Crunch Fitness

Belle Vernon, PA • On-site

$50K - $55K/yr

Full-time

Medical

Posted 29 days ago

Crunch Fitness rating

5.8

Company rating: 5.8 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

44th of 63 rated gym and leisure clubs

Job description

Benefits:
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Wellness resources

Job Description Summary:
The primary objective of the Personal Training Manager is to maximize the number of members who participate in, and as a result retain, our paid Personal Training Services. This will be accomplished by meeting and exceeding both new client acquisition and existing client retention goals.
The Personal Training Manager will achieve these objectives by:
  1. Managing and coaching the front-end selling process of the CrunchOne Kickoff.
  2. Managing and coaching the delivery of personal training services
  3. "Owning" the client journey that a customer takes by engaging with our paid programming

The Personal Training Manager is responsible for communicating and upholding company standards and leading by example. The Personal Training Manager will ensure that team members consistently execute the basics of punctuality, dress code compliance, friendliness and cleanliness.
Job Duties:
  • Selling directly by performing at least 50% of all CrunchOne Kickoffs
  • Coaching, role playing, and guiding the individual personal trainer direct reports on how to sell
  • Managing schedules and directing resources as informed by the various KPI's
  • Ensure proper execution and communication of the Client Journey, with emphasis on first 90 days.
  • Ensure that all Personal Trainers are delivering high quality programs to their clients backed by a scientific rationale
  • Ensure accurate administration of Personal Training Services including, but not limited to, usage of dotFit program and supplements, goal tracking, measurement tracking, program design and tracking, and progress reports
  • Hire, train, and manage the performance of a team of qualified Personal Trainers
  • Conduct meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals.
  • Maintain reports and data for clarity into performance of the business
  • Communicate takeaways and plans for improvement to General Manager

Qualifications and Skills
  • Knowledge of Personal Training techniques and program design
  • Sales, communication, and rapport building skills
  • Knowledge and command of Crunch programs, like VFP, dotFit, ABC/Datatrak, Crunch U, Styku, etc.
  • Muscle be able to adjust and operate all club equipment
  • Experience in coaching/motivating groups
  • Strong leadership, interpersonal & communication skills
  • Able to generate, maintain, & demonstrate a friendly, enthusiastic & positive attitude
  • Possesses a strong member service focus
  • Responds professionally to requests and inquiries from guests, members, and staff

Education
  • High School Diploma or GED required
  • Bachelor's Degree preferred
  • Current CPR

Certifications (One or more of the following)
  • ACSM Certified Personal Trainer
  • ACE Personal Trainer Certification
  • The Cooper Institute Personal Trainer Certification
  • IFPA Personal Fitness Trainer Certification
  • NASM Certified Personal Trainer, Corrective Exercise Specialist, or Performance Enhancement Specialist
  • NESTA Personal Fitness Trainer Certification
  • NFPT Personal Trainer Certification
  • NSCA Certified Personal Trainer or Certified Strength and Conditioning Specialist

Experience
  • 1-2 Years as a Personal Trainer preferred
  • Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees
  • Preferred: Consultative sales experience

Physical Requirements
  • Ability to work in club office; move about club floors and rooms; review, revise, and create club paperwork; communicate with employees, members and the public
  • Regularly required to demonstrate or explain proper physical fitness activities, techniques and procedures. Regularly required to lift up to 50 pounds

Compensation: $50,000.00 - $55,000.00 per year
Fitness Growth Capital (FGC) is looking for high-energy, positive, and passionate people who are ready to bring the vibes, build a career, and make an impact.
Want to combine work, fitness, and fun? You're in the right place.
At FGC, this isn't just a job-it's your chance to grow, level up, and be part of something bigger. We're all about creating an environment where you can be yourself, push your limits, and have a team behind you every step of the way.
We live and breathe a "No Judgments" culture-inclusive, supportive, and built for everyone. No matter where you're starting from, you belong here. Our teams are made up of people who lift each other up, celebrate wins together, and bring energy every single day.
And let's be real-we like to have fun while doing it.
Our clubs are packed with state-of-the-art equipment, high-energy group fitness classes, and next-level amenities like HydroMassage, tanning, and recovery spaces that keep both our members and our team feeling their best. It's serious fitness... without taking ourselves too seriously.
At FGC, you won't be left on your own. You'll get real coaching, real support, and real opportunities to grow. Whether it's your first step into fitness or your next big leadership move, we're here to help you build something you're proud of.
We're not just building gyms-we're building strong teams, great careers, and an environment people love being part of.
If you bring the energy, we'll bring the opportunity.
Let's grow. Let's have fun. Let's get to work.

What Crunch Fitness employees say

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About Crunch Fitness

Sourced by ZipRecruiter

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. With two brands, and a variety of membership options with no long-term commitments, the right Crunch experience is ready for you.

Industry

Fitness and sports centers

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

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