Customer Service Training Specialist Jobs (NOW HIRING)

As a Training Specialist, you will be responsible for ensuring dependency case management staff are trained to understand the dynamics involved in providing effective and efficient child welfare services.  The Training Specialist will also facilitate pre-service and in-service trainings for all CCKids employees.  You will be responsible for providing effective support and training to child welfare staff to ensure they have the knowledge and the skills needed to provide effective services to the children and families in Circuit 19.  The Training Specialist plays an important role in the certification process for all dependency case managers and is also involved in the quality improvement process.

As a part of Communities Connected for Kids, you will get the opportunity to work with other dedicated professionals who share your passion for helping individuals in need. We offer:

• Opportunities to make a positive impact in the lives of children in need of support
• Unique rewards that come from seeing families improve and flourish with the services you referred them to
• Salary for the Training Specialist position starts as high as $52,000 annually
• Quality Low-Cost Benefits and 30-day benefit eligibility waiting period for new hires! Home | BenePortal
• This position requires a background screening in accordance with FS 435.12.  See the following link for more information: https://info.flclearinghouse.com

Our Communities Connected for Kids Program provides services for children and families in the child welfare system, to ensure a community without abuse, neglect and abandonment. Based out of Port Saint Lucie, FL, this position is responsible for training new and existing employees with both pre-service and in-service training programs.  Additional essential functions of the position include:

• Facilitate orientation for new staff.
• Facitilitate pre-service training for case managers and other trainees.
• Facilitate in-service training.
• Provide coaching and mentoring to assist in the transfer of learning from the classroom to the field.
• Provide support with case plan development, judicial reviews, court related functions, staffing preparation and field activities.
• Facilitate learning circles/case work practice to assist staff develop knowledge and skills with the Florida Practice Model.
• Assist in the development of structured field days during training.
• Support child welfare staff in obtaining Child Welfare Certification through participation in individual, group, and field observations as required by the Florida Certification Board.
• Maintain awareness of new laws, rules, policies, and procedures.
• Participate in training workgroup committees and planning meetings.
• Ensure all training is documented in the DCF My FL Learn database.
• Participate in the accreditation process.
• Participate in the quality improvement process.
• Establish and maintain positive relationships with CCKids staff and customers.

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EDUCATION:

Required:   Bachelors degree from an accredited university in social work, human services, or a similarly related field.

Preferred:  Master's degree from an accredited university in social work, human services, or a similarly related field.

EXPERIENCE:

Required: 

• Five or more years previous experience working in the child welfare field.  Two or more years experience developing or facilitating training.
• Certification as a Child Welfare Professional with the Florida Certification Board (FCB).
• Ability to obtain Certification as a Child Welfare Trainer within twelve (12) months from hire date.

Additional Skills:

• Strong passion for training new staff and helping improve overall job performance.
• Excellent organizational and communication skills, both written and oral.
• Excellent public speaking skills.
• Strong attention to detail.
• Proficient computer skills in Microsoft Word, Excel, PowerPoint, Email, and the Internet.

About Communities Connected for Kids

Communities Connected for Kids provides oversight and coordination of the child-welfare system in Indian River, Martin, Okeechobee and St. Lucie counties. At any given time, there are about 1,300 abused, abandoned or neglected children in our care. We are responsible for the safety and well-being of each one of them. We meet this responsibility through a mix of direct and contracted services. If you think about it in terms of building a house, we are the general contractor of the child-welfare system. The system is the house, we are the contractor, and our network of service providers are the subcontractors we pull together to make the house strong and ready to live in.

Who We Serve

Communities Connected for Kids offers a full range of care for children, adolescents, young adults and family members in Okeechobee and the Treasure Coast. We offer our services through a wide variety of approaches including in-home parenting and prevention services, family preservation, case management, residential programs and extended foster care services for teenagers and young adults.

In the tradition of true partnership, Communities Connected for Kids works closely with several agencies that are funded through Medicaid, substance abuse/mental health or private funds to offer a continuum of treatment services otherwise unfunded by Community Based Care dollars. These partnerships help families strengthen their capacity to care for their children or help children heal from trauma they’ve experienced.

Mission

Our mission is to enhance the safety, permanency and well-being of all children in Okeechobee and the Treasure Coast through a community network of family support services.

Values

Communities Connected for Kids values are:

We are accountable to the children and families we serve and to the communities in which we live.  We ensure services provided are:

• Individualized, based on the strengths and needs of the families we serve
• Respectful and culturally sensitive
• Effective and accountable
• Evidence based and data driven
• Permanency focused
• Ensure financial and human resources are managed and maximized 

Our Vision

We envision a community without abuse, neglect and abandonment so all children grow to their full potential.