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Customer Service Training Specialist Jobs (NOW HIRING)

GDIT

Training Specialist

Bethesda, MD · On-site

No IT Service Desk Training Specialist Overview GDIT is seeking an IT Service Desk Training ... Customer service, communication, and professionalism * Create and manage new hire training ...

Hancock Whitney Bank

Training Specialist

Whitney, MS · On-site

Training specialists provide timely and effective delivery of training content to their internal ... Excellent communication, analytical, customer service and organizational skills * Strong ...

ProSidian Consulting

Training Specialist III

Aiken, SC · Hybrid

ProSidian provides enterprise services/solutions for Risk Management, Compliance, Business Process ... ProSidian Seeks a Training Specialist III | Training Specialist III [SRNS0028028] for Program ...

Xylem

Training Specialist

Plymouth, MN

The Training Specialist is responsible for developing and delivering technical training strategies and material to customers (biomedical engineer/technicians) and company service technicians, who ...

VTG

Training Specialist

Fort George G Meade, MD · On-site

$90K - $140K/yr

Overview VTG is seeking an experienced Training Specialist to join our team in support of a mission-focused customer. The Training Specialist will design, develop, deliver, and evaluate technical ...

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Customer Service Training Specialist information

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How much do customer service training specialist jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service training specialist in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What are some common challenges faced by customer service training specialists when onboarding new team members?

Customer Service Training Specialists often encounter challenges such as varying skill levels among new hires, adapting training materials to diverse learning styles, and ensuring engagement during virtual or in-person sessions. Balancing comprehensive training with time constraints can be difficult, especially when teams need to become productive quickly. Effective specialists address these challenges by using interactive exercises, providing ongoing support, and collaborating closely with team leaders to tailor training to the needs of both the organization and the trainees.

What is the difference between Customer Service Training Specialist vs Customer Support Representative?

AspectCustomer Service Training SpecialistCustomer Support Representative
CredentialsCustomer service or training certifications often preferredHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentTraining sessions, workshops, and development programsCall centers, retail, or online support channels
Employer & Industry UsageCompanies focusing on employee development and customer experienceCustomer-facing roles in various industries like retail, telecom, and tech
Search & Comparison IntentFocus on training, development, and coaching skillsFocus on direct customer interaction and issue resolution

While both roles involve customer interaction, a Customer Service Training Specialist primarily focuses on developing and delivering training programs to improve customer service skills. In contrast, a Customer Support Representative directly handles customer inquiries and resolves issues. The roles differ in their core responsibilities but are interconnected in enhancing overall customer experience.

What are the key skills and qualifications needed to thrive as a customer service training specialist, and why are they important?

To excel as a Customer Service Training Specialist, you need expertise in adult learning principles, customer service best practices, and experience in training or instructional design, often supported by a relevant bachelor's degree. Familiarity with learning management systems (LMS), e-learning software, and assessment tools is typically required. Strong communication, facilitation skills, and adaptability help you engage diverse learners and respond to evolving training needs. These competencies ensure effective training delivery, improved customer service performance, and alignment with organizational goals.

What is a customer service training specialist?

A Customer Service Training Specialist is a professional responsible for developing, delivering, and evaluating training programs aimed at improving customer service skills within an organization. They design training materials, conduct workshops or seminars, and assess employee performance to ensure that customer service standards are met. These specialists play a key role in helping customer-facing employees handle inquiries, resolve complaints, and provide positive customer experiences. Their work often involves collaborating with management to identify training needs and implementing strategies to enhance customer satisfaction.
More about Customer Service Training Specialist jobs
What job categories do people searching Customer Service Training Specialist jobs look for? The top searched job categories for Customer Service Training Specialist jobs are:
Customer Service Training Specialist jobs near you
Infographic showing various Customer Service Training Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Customer Service and Training Specialist

Renew Digital

Magnolia, TX • On-site

$50K - $60K/yr

Other

Re-posted 19 days ago

Job description

Customer Service & Training Specialist (Entry-Level)

Trusted Dental Technologies / VOXEL Dental Full-Time | Magnolia (Houston, TX) $50,000- $60,000/annually

The Opportunity

Trusted Dental Technologies brings together the industry expertise of Renew Digital, Global Surgical, and Voxel—three respected names in dental innovation—under one collaborative organization. Together, we're redefining how dental professionals deliver care through advanced technology and trusted partnerships.

As we expand our unified support model, we're seeking an experienced Customer Service & Training Specialist who will play an essential role in delivering a world-class customer experience across multiple business units. This role is perfect for someone who loves problem-solving, thrives in a customer-facing environment, and is energized by working at the intersection of technology and hands-on training.

What You'll Do Customer Support
  • Serve as the frontline technical resource for dental offices and professionals via phone, email, chat, and remote desktop tools.
  • Troubleshoot technical issues related to dental systems, equipment, software, and digital workflows.
  • Document all customer interactions, issues, and resolutions in the support ticketing system with accuracy and clarity.
Training & Onboarding
  • Deliver virtual—and occasional in-person—training sessions to dental teams on product use, digital workflows, and best practices.
  • Create seamless onboarding experiences that build confidence and drive product adoption.
  • Ensure training documentation, videos, and materials remain up to date.
Technical Expertise
  • Install, configure, and test dental hardware and software.
  • Stay current with new technologies, software updates, and digital dentistry trends.
  • Test and evaluate new products for potential inclusion in the Trusted Dental portfolio and provide meaningful feedback to product teams.
Customer Engagement
  • Build strong, long-term relationships with dental customers.
  • Proactively follow up after training, installation, or support cases to ensure successful adoption and satisfaction.
  • Act as the eyes and ears of the customer—sharing insights or patterns that help strengthen service, operations, and product development.
Required Skills & Qualifications
  • 2+ years of experience in technical support, customer training, or a related customer-facing technical role.
  • 2+ years of experience within the dental industry (dental practice, dental tech company, or dental product training).
  • Strong customer service and interpersonal skills.
  • Excellent written and verbal communication abilities.
  • Strong diagnostic, troubleshooting, and problem-solving skills.
  • Experience with digital dentistry tools is a plus.
  • Confident presenting to individuals and groups, both virtually and in person.
  • Proficient with remote support tools, CRM systems, and standard office software.
  • Ability to travel occasionally to client sites or industry events.
Preferred Qualifications
  • Associate or Bachelor's degree in IT, Computer Science, or a related technical field.
  • Experience with digital dental systems (e.g., scanners, milling machines, 3D printers).
Why Trusted Dental Technologies?

You'll be part of a growing organization integrating three trusted brands into a single powerhouse in digital dentistry. Your work helps dental professionals operate confidently, efficiently, and safely—ultimately improving patient care nationwide.

Apply