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Customer Experience Training Manager Jobs (NOW HIRING)

Anovaeon LLC

Training Manager

Williamsport, MD · On-site

$37/hr

We hire individuals who share our commitment to excellence and exceeding customer expectations ... Experience training staff in detention, immigration, law enforcement, or high-compliance ...

STIHL Inc.

Training Manager

Aurora, CO · On-site

$95K - $106K/yr

Actual compensation will depend on experience, qualifications, and internal equity About You You ... Deliver engaging, brand-aligned instruction on product knowledge, sales strategies, and customer ...

Varsitybrands

The Training Manager is responsible for managing enterprise learning initiatives that support ... Experience supporting Sales, Customer Care, Financial Services, Operations, or other enterprise ...

Flex Ltd.

Operations Training Manager

Milpitas, CA · On-site

$121K - $166K/yr

The experience we're looking to add to our team: * Typically requires a bachelor's degree in ... Training management tracking experience * Training certifications (prefer) What you'll receive for ...

Wingstop

Training Manager

Lakeland, FL · On-site

Training Manager Position Summary The Training Manager is responsible for delivering handson ... experience. Education:{"credentialcategory":"high school","@type ...

Wingstop

Training Manager

Tampa, FL · On-site

Training Manager Position Summary The Training Manager is responsible for delivering handson ... experience. Education:{"credentialcategory":"high school","@type ...

The Setai

Training Manager

Miami Beach, FL · On-site

Training Manager This position does not offer relocation assistance. The Setai does not sponsor or ... Luxury hotel experience strongly preferred. * Previous experience in training, learning and ...

Wingstop

Training Manager

Tampa, FL · On-site

Training Manager Position Summary The Training Manager is responsible for delivering handson ... experience. Education:{"credentialcategory":"high school","@type ...

Workstream

Training Manager

Reidsville, GA · On-site

$60 - $80/hr

Communicates all customer comments and concerns to the appropriate Restaurant Manager; follows up ... Experience * 7-10 years previous restaurant experience required * 3-5 years in management positions

Border Bank

Retail Training Manager

Coon Rapids, MN · On-site

$66K - $90K/yr

The Retail Training Manager reports to the Customer & Employee Experience Director and is responsible for developing, implementing, and maintaining training programs, resources, and procedures that ...

Hexcel Corporation

Training Manager

Burlington, WA · On-site

$95K - $163K/yr

Monitor training compliance and support customer, regulatory, and certification audits. * Develop ... Experience administering or utilizing a Learning Management System (LMS) and maintaining training ...

EC Source

Training Manager

Lumberton, NC

... customers, specializing in overhead and underground electric distribution for power delivery ... Backed by the strength of decades of experience, unrivaled industry skills, and a deep commitment ...

Plexus Corp.

Training Manager

Neenah, WI · On-site

$85K - $127K/yr

With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers ... The salary offered within this range will be based upon the geographic location, work experience ...

hyve solutions

Training Manager

Olive Branch, MS · On-site

$100K - $120K/yr

@HYVE Solutions, missions to help customers, business partners, and employees achieve success ... Train new hires with no or little assemble experience. Cross train people to allow flexibility ...

Marriott

Training Manager

Nashville, TN · On-site

CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Human ... Displays leadership in guest hospitality, exemplifies excellent customer service and creates a ...

Dunkin'

Training Manager

Glendale, AZ · On-site

... Experience: • Basic computer skills • Fluent in spoken and written English • Previous ... It is now the world's leading baked goods and coffee chain, serving more than 3 million customers ...

Huddle House

Training Manager

Baxley, GA · On-site

$60K/yr

Communicates all customer comments and concerns to the appropriate Restaurant Manager; follows up ... EXPERIENCE: * 7-10 years previous restaurant experience required * 3-5 years in management ...

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Customer Experience Training Manager information

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$33K

$66.1K

$107K

How much do customer experience training manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer experience training manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Experience Training Manager vs Customer Service Supervisor?

AspectCustomer Experience Training ManagerCustomer Service Supervisor
Required CredentialsBachelor's degree, training certificationsHigh school diploma, experience in customer service
Work EnvironmentCorporate training settings, office-basedCall centers, retail stores, customer service departments
Employer & Industry UsageUsed in companies focusing on customer experience improvementCommon in retail, hospitality, and service industries
Search & Comparison IntentFocuses on training and development of customer experience skillsFocuses on managing customer service teams and operations

The Customer Experience Training Manager primarily focuses on developing and delivering training programs to enhance customer experience skills within an organization. In contrast, the Customer Service Supervisor manages daily customer service operations and team performance. While both roles aim to improve customer satisfaction, the Training Manager emphasizes education and skill development, whereas the Supervisor concentrates on team management and service delivery.

What cities are hiring for Customer Experience Training Manager jobs?

Cities with the most Customer Experience Training Manager job openings:

What states have the most Customer Experience Training Manager jobs?

States with the most job openings for Customer Experience Training Manager jobs include:

What are popular job titles related to Customer Experience Training Manager jobs?

For Customer Experience Training Manager jobs, the most frequently searched job titles are:

Infographic showing various Customer Experience Training Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.

Training Manager

Williamsport, MD • On-site

Anovaeon LLC
See more jobs at Anovaeon LLCexternal

$37/hr

Full-time

Re-posted 8 days ago

Job description

Anovaeon, LLC serves as a dedicated strategic partner to government and other customers. We provide a range of professional services, including specialized facilities, customized logistics support, and direct care services.
We hire individuals who share our commitment to excellence and exceeding customer expectations. Anovaeon offers competitive salaries, comprehensive benefits, and training and development opportunities.
Position Overview:
The Training Manager (On-Site) leads the development and delivery of training programs supporting Anovaeon's case processing operations within an ICE processing facility. This role is responsible for preparing personnel to perform case processing responsibilities effectively, ensuring staff understand operational procedures, and maintaining high standards of documentation accuracy and professional conduct.
The Training Manager designs and delivers onboarding programs, ongoing training initiatives, and operational refreshers to ensure staff remain aligned with program requirements and government expectations. This role also supports leadership by identifying training gaps, reinforcing operational standards, and promoting best practices across the workforce.
The Training Manager works closely with program leadership, supervisors, and quality assurance personnel to ensure the workforce is prepared to perform case processing activities accurately, efficiently, and professionally.
Essential Functions:
Training Program Development
  • Develop and maintain training programs supporting case processing operations
  • Design onboarding training for new Case Processing Specialists and Case Processing Aides
  • Create instructional materials including training guides, presentations, and operational reference documents
  • Update training content as operational procedures, policies, or government requirements evolve

Workforce Training & Instruction
  • Deliver classroom and hands-on training sessions for new and existing staff
  • Train personnel on case processing procedures, documentation standards, and operational workflows
  • Provide instruction on the proper use of operational systems and documentation tools
  • Conduct refresher training sessions to reinforce procedures and correct operational errors

Operational Standards & Best Practices
  • Promote consistent operational practices across all case processing teams
  • Reinforce documentation accuracy, compliance standards, and workflow expectations
  • Work closely with supervisors to identify operational performance gaps requiring training intervention
  • Support the development of standardized processing procedures and job aids

Trauma-Informed & Professional Interaction Training
  • Integrate trauma-informed care principles into staff training programs
  • Provide training on effective communication with individuals in high-stress or custodial environments
  • Incorporate motivational interviewing techniques and professional engagement practices into training materials
  • Promote respectful, professional, and culturally aware interactions within operational settings

Collaboration with Program Leadership
  • Coordinate with the Processing Operations Director and Site Supervisors to ensure training aligns with operational needs
  • Support supervisors in coaching staff and reinforcing training objectives
  • Assist leadership in preparing personnel for operational changes or program updates

Training Evaluation & Continuous Improvement
  • Monitor the effectiveness of training programs and adjust materials as needed
  • Track training participation and completion records for program personnel
  • Gather feedback from staff and supervisors to improve training programs
  • Identify areas where additional training or operational guidance may be needed

Knowledge and Skills
  • Strong training and instructional design capabilities
  • Knowledge of case processing operations or administrative program workflows
  • Ability to translate complex procedures into clear training materials
  • Excellent presentation and facilitation skills
  • Strong leadership and coaching abilities
  • Ability to identify training needs and develop effective solutions
  • Strong communication and interpersonal skills
  • Ability to foster a professional and respectful workplace environment

Education and Experience
  • Bachelor's degree in education, criminal justice, social work, public administration, or a related field preferred
  • Minimum 3-5 years of experience in training, workforce development, or operational leadership
  • Experience supporting government programs or administrative operations preferred
  • Experience training staff in detention, immigration, law enforcement, or high-compliance operational environments preferred

Preferred Experience
  • Experience with immigration case processing or government administrative operations
  • Experience training staff in trauma-informed care practices
  • Experience incorporating motivational interviewing techniques into professional training programs
  • Experience developing operational training curricula

Requirements of Employment
  • Employees must be a U.S. Citizen or a Legal Permanent Resident
  • Employment is contingent upon successful completion of the following screening:
    • Federal background investigation (up to and including a Tier 4 DHS clearance)
    • Criminal history check
    • Verification of employment and education history
    • Compliance with all government credentialing requirements
    • Drug screening
  • Employees must adhere to all federal security, confidentiality, and operational protocols while working within government facilities.

Work Environment
  • Primarily remote or corporate-level support role with periodic travel to operational sites
  • Initial support may include on-site presence during program start up
  • Standard administrative office and processing facility environment
  • May involve extended periods of computer work and documentation processing
  • Fast-paced operational environment requiring attention to detail and professionalism

Physical Requirements:
  • Ability to sit at a computer workstation for extended periods while conducting data entry and interviews
  • Ability to stand and walk for extended periods during facility operations (up to 8-12 hours per shift)
  • Ability to lift, carry, and move supplies and equipment up to 50 pounds
  • Ability to bend, stoop, reach, and perform repetitive motions
  • Capability to work in varied environmental conditions (indoor/outdoor, temperature variations)
  • Ability to respond quickly to emergency situations throughout the facility
  • Visual acuity for detailed computer work and document review
  • Auditory ability to conduct interviews and monitor facility for safety concerns

Other Duties & Information:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.
  • Position Type: Hourly Full-Time
  • Travel Requirements: None
  • Location: On-Site

About Anovaeon, LLC: https://www.anovaeon.com
Anovaeon, LLC is a solutions-driven company providing end-to-end expertise in humanitarian response. We don't staff projects-we bring the right teams with the right tools, guided by innovative leadership, that together deliver operational success. From disaster response and recovery to migration and emergency preparedness, we integrate strategic leadership with hands-on execution. Our team combines deep industry experience with data-driven solutions, ensuring our partners are well equipped to mitigate crises effectively and deliver real impact and mission success.
Anovaeon, LLC is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.
This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.
The pay range for this role is:
37 - 37 USD per hour (Hagerstown Processing)

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