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Customer Service Training Jobs (NOW HIRING)

Imperial

Senior Customer Service Manager

Bourbon, MO · On-site

$17.75 - $24.25/hr

Training * Develop and manage a comprehensive customer service training program, including oversight of designated team members * Continuously improve performance metrics, reporting, and operational ...

Kenl-Inn

Customer Service Manager

Lincoln, NE · On-site

$20 - $23/hr

Kenl Inn - Customer Relations Manager The Customer Service Manager manages all Customer Relations ... Work includes coordinating front office activities, schedules, retail inventory, training, coaching ...

RDO Equipment

Customer Service Advisor

Salt Lake City, UT · On-site

$80K - $100K/yr

... Training and development, as well as opportunities to grow within the organization Specific Duties Include: • Sell machine maintenance and repair services, repair parts, extended warranties, and ...

Fresco y Más

Customer Service Associate

Hollywood, FL · On-site

$13.25 - $18.25/hr

Customer Service Associate The customer service associate will increase customer confidence and ... Must complete service training within sixty (60) days of position start date.

Domino's Pizza

Customer Service Rep (07133)

Montpelier, ID · On-site

$15 - $20.25/hr

Participate in team meetings and training sessions to continuously improve customer service skills * Contribute to the development of customer service best practices and standard operating procedures

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How much do customer service training jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer service training in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is customer service training?

Customer service training is a process in which employees learn the skills and knowledge needed to interact effectively with customers. This training typically covers communication techniques, problem-solving strategies, product knowledge, and how to handle difficult situations. The goal is to ensure that all customer-facing staff can provide positive experiences, resolve issues efficiently, and represent the company professionally. Customer service training can be delivered through workshops, online courses, role-playing, and ongoing coaching to continuously improve service quality.

What are the key skills and qualifications needed to thrive in customer service training?

To excel in Customer Service Training, you need expertise in customer service principles, adult learning theory, and instructional design, often supported by experience in training or a related certification such as Certified Professional in Training Management (CPTM). Familiarity with learning management systems (LMS), e-learning platforms, and presentation software is typically required. Exceptional communication, patience, and adaptability help trainers engage diverse learners and handle challenging scenarios. These skills ensure effective knowledge transfer, improved employee performance, and enhanced customer satisfaction.

What are some common challenges faced by professionals in customer service training roles, and how can they be addressed?

Customer service trainers often encounter challenges such as engaging a diverse group of trainees, adapting training materials to suit various learning styles, and staying updated with evolving customer service technologies and practices. To address these, trainers can incorporate interactive activities, real-world scenarios, and various multimedia tools to make sessions more dynamic and inclusive. Regularly seeking feedback from trainees and collaborating with customer service teams helps trainers tailor their programs effectively and ensure they remain relevant to current industry standards.

What is the difference between Customer Service Training vs Customer Support Specialist?

AspectCustomer Service TrainingCustomer Support Specialist
Required CredentialsOften includes communication, sales, or customer service certificationsTypically requires technical knowledge, product training, and communication skills
Work EnvironmentTraining sessions, workshops, online coursesCall centers, help desks, online support platforms
Employer & Industry UsageUsed by companies to improve staff skillsDirectly interacts with customers to resolve issues

Customer Service Training focuses on educating employees to enhance their customer interaction skills, while Customer Support Specialists are responsible for providing direct assistance to customers. Both roles are essential in customer service but serve different functions within the industry.

What career paths can start with customer service?

Customer service roles provide a foundation for careers in sales, account management, technical support, and management positions. Skills such as communication, problem-solving, and familiarity with customer relationship management (CRM) tools are valuable for advancing into these fields.

What does a customer service trainer do?

A customer service trainer develops and delivers training programs to improve employees' communication, problem-solving, and product knowledge skills. They assess training needs, create instructional materials, and may use tools like e-learning platforms or role-playing exercises to enhance customer interactions and service quality.
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Customer Service Training jobs near you
Infographic showing various Customer Service Training job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Senior Customer Service Manager

Bourbon, MO

Paramount Apparel Intnl LLC
See more jobs at Paramount Apparel Intnl LLCexternal

$17.75 - $24.25/hr

Full-time

Posted 26 days ago

Job description

The Sr. Customer Service Manager leads and develops a high-performing customer service team while ensuring accurate, timely, and professional support for customers and sales representatives. This role drives continuous improvement through structured onboarding, training, team member development, performance metrics, reporting, and operational tools. Working closely with the Director of Sales Administration, this position helps align customer service processes, communication standards, and team priorities with departmental goals, strengthening accountability, service consistency, employee morale, and the overall customer experience.

Training

  • Develop and manage a comprehensive customer service training program, including oversight of designated team members
  • Continuously improve performance metrics, reporting, and operational tools to enhance both customer service and outsourced team efficiency
  • Design, implement, and maintain onboarding, training, and team member development programs

People Leadership

  • Lead, mentor, and grow a high-performing customer service team
  • Conduct performance reviews and provide ongoing feedback to team members
  • Partner with Sales Leadership to identify areas of opportunity and continuously improve
  • Advocate for the needs of the customer service team and facilitate activities that strengthen employee morale

Customer & Sales Support

  • Maintain understanding of color patterns, hat styles, and other information necessary for maintaining processes.
  • Maintain a high level of professionalism with customer and sales rep inquiries regarding order status, product details, and documentation requirements.
  • Provide clear, timely communication to resolve questions, discrepancies, or missing order information.
  • Assist with quoting, product availability checks, and lead-time inquiries when needed.

Qualifications and Skills

  • Minimum of 5 years of progressive leadership experience in Sales or Customer Service
  • Ability to prioritize work projects and excellent time management skills
  • Communication proficiency. Both written and verbal
  • Proven ability to manage multiple tasks with shifting priorities in a fast-paced environment
  • Strong communication skills with proven ability to develop employees

Preferred Qualifications

  • Strong Project Management Skills
  • Knowledge of web-based programs
  • Exposure to basic data analysis, report building, or process optimization
  • Prior experience supporting field-based or outside sales reps